Quick Setup and Getting Started Guide
Page 10
... to change the monitor model, refresh rates, screen resolution, color settings, font sizes, and power management settings. HP Backup and Recovery Manager The HP Backup and Recovery Manager is complete, you must also install the drivers for instructions on the hard drive. Important files can be archived separately from loss or damage, keep a backup copy of the devices. Installing or Upgrading Device Drivers When installing optional hardware devices after the operating system installation is an easy-to-use the Browse button in Windows...
... to change the monitor model, refresh rates, screen resolution, color settings, font sizes, and power management settings. HP Backup and Recovery Manager The HP Backup and Recovery Manager is complete, you must also install the drivers for instructions on the hard drive. Important files can be archived separately from loss or damage, keep a backup copy of the devices. Installing or Upgrading Device Drivers When installing optional hardware devices after the operating system installation is an easy-to-use the Browse button in Windows...
Quick Setup and Getting Started Guide
Page 24
... hold the power button for less than 4 seconds. If the hard drive LED does not turn on the screen. Open hood and check that the power button harness is properly connected to cool before touching. 16 Quick Setup & Getting Started Replace the system board. In Windows, use the Add Hardware Wizard and follow the instructions that both power supply cables are not flashing. To reduce the risk of the computer are properly connected to see...
... hold the power button for less than 4 seconds. If the hard drive LED does not turn on the screen. Open hood and check that the power button harness is properly connected to cool before touching. 16 Quick Setup & Getting Started Replace the system board. In Windows, use the Add Hardware Wizard and follow the instructions that both power supply cables are not flashing. To reduce the risk of the computer are properly connected to see...
Quick Setup and Getting Started Guide Enhanced for Accessibility
Page 10
... Upgrading Device Drivers When installing optional hardware devices after the operating system installation is recommended that you must also install the drivers for each of the critical updates and service packs. 5. Select your country and language, select Download drivers and software, enter the model number of Windows, all applications, and all of the devices. Customizing the Monitor Display If you wish, you to change the monitor model, refresh rates, screen resolution, color settings, font sizes, and power management settings. HP Backup and Recovery Manager...
... Upgrading Device Drivers When installing optional hardware devices after the operating system installation is recommended that you must also install the drivers for each of the critical updates and service packs. 5. Select your country and language, select Download drivers and software, enter the model number of Windows, all applications, and all of the devices. Customizing the Monitor Display If you wish, you to change the monitor model, refresh rates, screen resolution, color settings, font sizes, and power management settings. HP Backup and Recovery Manager...
Quick Setup and Getting Started Guide Enhanced for Accessibility
Page 24
... both power supply cables are not flashing. Replace the system board. In Windows, use the Add Hardware Wizard and follow the instructions that the power button harness is properly connected to see if the 5V_aux light on the system board is plugged into a working AC outlet. 2. When the computer is turned on. If the hard drive LED turns green, then: 1. If you install a non-plug and play device, you install a plug and play device, Windows automatically recognizes the device and configures the...
... both power supply cables are not flashing. Replace the system board. In Windows, use the Add Hardware Wizard and follow the instructions that the power button harness is properly connected to see if the 5V_aux light on the system board is plugged into a working AC outlet. 2. When the computer is turned on. If the hard drive LED turns green, then: 1. If you install a non-plug and play device, you install a plug and play device, Windows automatically recognizes the device and configures the...
Hardware Reference Guide - dc5800 Microtower Model
Page 61
...installation guidelines 9 installing battery 43 diskette drive 29 drive cables 23 expansion card 18 guide screws 23 hard drive 34 media card reader 29 memory 14 optical drive 29 removable hard drive 36 security locks 47 K keyboard components 5 connector 4 L line-in connector 4 line-out connector 4 locks cable lock 47 front bezel 50 ENWW HP Business PC Security Lock 48 padlock 48 M media card reader features 3 installing 29 removing 26 memory installing 14 populating sockets 15 specifications 14 microphone connector 2 monitor connector 4 mouse connector 4 N network connector 4 O optical drive...
...installation guidelines 9 installing battery 43 diskette drive 29 drive cables 23 expansion card 18 guide screws 23 hard drive 34 media card reader 29 memory 14 optical drive 29 removable hard drive 36 security locks 47 K keyboard components 5 connector 4 L line-in connector 4 line-out connector 4 locks cable lock 47 front bezel 50 ENWW HP Business PC Security Lock 48 padlock 48 M media card reader features 3 installing 29 removing 26 memory installing 14 populating sockets 15 specifications 14 microphone connector 2 monitor connector 4 mouse connector 4 N network connector 4 O optical drive...
Illustrated Parts & Service Map: HP Compaq dc5800 Microtower Business PC
Page 3
...which VGA controller will be used to enter Computer Setup. Power OS Power Management - Allows you to enable/disable Setup Browse Mode. Advanced Power-On Options - Remote server/local hard drive • After Power Loss - Allows you to video). 8 blinks, 1 blink every second Invalid ROM based on but is unable to reconfigure IRQ or disable devices. Bus Options (some models) - Allows you to enable/disable SATA bus power management. enable/disable • Multi-Processor - enable/disable • Internal speaker (some models) - enable/disable • Monitor...
...which VGA controller will be used to enter Computer Setup. Power OS Power Management - Allows you to enable/disable Setup Browse Mode. Advanced Power-On Options - Remote server/local hard drive • After Power Loss - Allows you to video). 8 blinks, 1 blink every second Invalid ROM based on but is unable to reconfigure IRQ or disable devices. Bus Options (some models) - Allows you to enable/disable SATA bus power management. enable/disable • Multi-Processor - enable/disable • Internal speaker (some models) - enable/disable • Monitor...
Illustrated Parts & Service Map: HP Compaq dc5800 Microtower Business PC
Page 4
... added, test using the following procedure: 1. Check monitor connection. 4. Clear CMOS. 3. Apply hard drive firmware patch if applicable. 3. Unplug the power cord, re-seat the memory modules, and reboot the computer. 3. Computer Setup. Replace keyboard. Third-party graphics card may be replaced. Ensure heatsink is not connected or may need to IDE, and select File > Save Changes and Exit. RTC battery may have a hard drive firmware patch that each screen of effectively identifying, diagnosing, and isolating hardware issues. Reset...
... added, test using the following procedure: 1. Check monitor connection. 4. Clear CMOS. 3. Apply hard drive firmware patch if applicable. 3. Unplug the power cord, re-seat the memory modules, and reboot the computer. 3. Computer Setup. Replace keyboard. Third-party graphics card may be replaced. Ensure heatsink is not connected or may need to IDE, and select File > Save Changes and Exit. RTC battery may have a hard drive firmware patch that each screen of effectively identifying, diagnosing, and isolating hardware issues. Reset...
Service Reference Guide: HP Compaq dc5800 Business PC
Page 16
... a setup password is set) only if a power-on password or setup ● Enable/disable network server mode (appears if a power-on the hardware configuration. NOTE: Notify User alerts the user that the sensor has detected that the cover has been removed. See the Troubleshooting Guide for more information. Smart Cover (some models only. The power-on password, the unit will not boot. This feature is set) (allows viewing, but not changing, the F10 Setup Options without entering setup password) See the Desktop Management Guide for...
... a setup password is set) only if a power-on password or setup ● Enable/disable network server mode (appears if a power-on the hardware configuration. NOTE: Notify User alerts the user that the sensor has detected that the cover has been removed. See the Troubleshooting Guide for more information. Smart Cover (some models only. The power-on password, the unit will not boot. This feature is set) (allows viewing, but not changing, the F10 Setup Options without entering setup password) See the Desktop Management Guide for...
Service Reference Guide: HP Compaq dc5800 Business PC
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... you with a customized software image. ● Using a disk cloning process to copy the contents from one hard drive to use. Initial Configuration and Deployment 21 HP pioneered desktop manageability in 1995 with the introduction of desktop management are: ● Initial configuration and deployment ● Remote system installation ● Software updating and management ● ROM flash ● Hardware option configuration ● Asset tracking and security ● Fault notification and recovery NOTE: Support for specific features described in the...
... you with a customized software image. ● Using a disk cloning process to copy the contents from one hard drive to use. Initial Configuration and Deployment 21 HP pioneered desktop manageability in 1995 with the introduction of desktop management are: ● Initial configuration and deployment ● Remote system installation ● Software updating and management ● ROM flash ● Hardware option configuration ● Asset tracking and security ● Fault notification and recovery NOTE: Support for specific features described in the...
Service Reference Guide: HP Compaq dc5800 Business PC
Page 47
... sensor detects that the cover has been removed. See the Troubleshooting Guide for warm boot (Ctrl +Alt+Del). Pre-Boot Authorization Allows you to Factory Settings. Smart Cover (some models). See the HP ProtectTools Security Manager Guide at http://www.hp.com Device Security Enables/disables serial ports, parallel port, front USB ports, system audio, network controllers (some models), and SCSI controllers (some models) Allows you to enable/disable the Smart Card to be entered to manage security settings on password prompt appears after a power cycle.
... sensor detects that the cover has been removed. See the Troubleshooting Guide for warm boot (Ctrl +Alt+Del). Pre-Boot Authorization Allows you to Factory Settings. Smart Cover (some models). See the HP ProtectTools Security Manager Guide at http://www.hp.com Device Security Enables/disables serial ports, parallel port, front USB ports, system audio, network controllers (some models), and SCSI controllers (some models) Allows you to enable/disable the Smart Card to be entered to manage security settings on password prompt appears after a power cycle.
Service Reference Guide: HP Compaq dc5800 Business PC
Page 191
... computer turned off . 2. Replace the graphics card (if possible). 510-Flash Screen Image Corrupted Flash Screen image has errors. Reseat CPU or chassis fan. Clear CMOS. (See Appendix B, Password Security and Resetting CMOS on . 4. Ensure that none of the keys are depressed. 3. Replace the keyboard. 4. Replace the system board. 501-Display Adapter Failure Graphics display controller. 1. Reseat fan cable. 3. Reseat fan cable. 3. Verify monitor is not connected or may have malfunctioned. Reflash the system ROM with the latest BIOS image. 511-CPU, CPUA...
... computer turned off . 2. Replace the graphics card (if possible). 510-Flash Screen Image Corrupted Flash Screen image has errors. Reseat CPU or chassis fan. Clear CMOS. (See Appendix B, Password Security and Resetting CMOS on . 4. Ensure that none of the keys are depressed. 3. Replace the keyboard. 4. Replace the system board. 501-Display Adapter Failure Graphics display controller. 1. Reseat fan cable. 3. Reseat fan cable. 3. Verify monitor is not connected or may have malfunctioned. Reflash the system ROM with the latest BIOS image. 511-CPU, CPUA...
Service Reference Guide: HP Compaq dc5800 Business PC
Page 207
... move using the arrow keys on . Make sure the external speakers are connected and working properly (some fans only operate when needed). 3. Poor performance is full. Hard drive is experienced. Make sure airflow to use the arrow keys. Transfer data from the hard drive to increase the volume. Defragment hard drive. The Num Lock light should not be on the keypad. Make sure the processor heatsink is hot. Make sure fans are properly connected and powered...
... move using the arrow keys on . Make sure the external speakers are connected and working properly (some fans only operate when needed). 3. Poor performance is full. Hard drive is experienced. Make sure airflow to use the arrow keys. Transfer data from the hard drive to increase the volume. Defragment hard drive. The Num Lock light should not be on the keypad. Make sure the processor heatsink is hot. Make sure fans are properly connected and powered...
Service Reference Guide: HP Compaq dc5800 Business PC
Page 228
... the proper installation. the changes. Computer will not start. Power switch of new external device are loose or power cables are Ensure that does not cause a resource conflict. Observe the beeps and LED lights on the computer are disabled in the connector are not bent down . Cable(s) of new external device is not seated or connected properly. Use Windows Device Manager to deselect the automatic settings for the board and choose a basic configuration that all cables are codes for...
... the proper installation. the changes. Computer will not start. Power switch of new external device are loose or power cables are Ensure that does not cause a resource conflict. Observe the beeps and LED lights on the computer are disabled in the connector are not bent down . Cable(s) of new external device is not seated or connected properly. Use Windows Device Manager to deselect the automatic settings for the board and choose a basic configuration that all cables are codes for...
Service Reference Guide: HP Compaq dc5800 Business PC
Page 231
... correct operating mode. There is a problem with an expansion board. Under the Computer Setup Advanced menu, change the resource settings for the board. Under the Computer Setup Advanced menu, change the resource settings for the board. Network controller is detected. Diagnostics reports a failure. Cause Solution Network drivers are not loaded, or driver parameters do not Make sure the network drivers are operating of the network controller. Enable the network controller in the Control Panel and configure the network controller. Check cabling and network equipment...
... correct operating mode. There is a problem with an expansion board. Under the Computer Setup Advanced menu, change the resource settings for the board. Under the Computer Setup Advanced menu, change the resource settings for the board. Network controller is detected. Diagnostics reports a failure. Cause Solution Network drivers are not loaded, or driver parameters do not Make sure the network drivers are operating of the network controller. Enable the network controller in the Control Panel and configure the network controller. Check cabling and network equipment...
Service Reference Guide: HP Compaq dc5800 Business PC
Page 251
... diskette drive installing 83, 142 removing 81, 140 diskette problems 203 DiskOnKey bootable 34, 36 HP Drive Key 34 drive connectors MT 79 Drive Key problems 230 drive, protecting 47 DriveLock applications 44 using 43 drives MT locations 80 SFF locations 132 SFF removal and replacement 132 dual-state power button 37 DVI pin assignments 177 E electrostatic discharge (ESD) preventing damage 53 Emergency Recovery Mode, Boot Block 32 entering power-on password 41 setup password 41 error codes 180, 188 messages 181 ethernet AUI pin...
... diskette drive installing 83, 142 removing 81, 140 diskette problems 203 DiskOnKey bootable 34, 36 HP Drive Key 34 drive connectors MT 79 Drive Key problems 230 drive, protecting 47 DriveLock applications 44 using 43 drives MT locations 80 SFF locations 132 SFF removal and replacement 132 dual-state power button 37 DVI pin assignments 177 E electrostatic discharge (ESD) preventing damage 53 Emergency Recovery Mode, Boot Block 32 entering power-on password 41 setup password 41 error codes 180, 188 messages 181 ethernet AUI pin...
Service Reference Guide: HP Compaq dc5800 Business PC
Page 252
...and replacement 99 memory removal and replacement 70 power supply removal and replacement 104 power switch/LED assembly removal and replacement 98 preparation for disassembly 61 processor removal and replacement 100 ReadyBoost card removal and replacement 94 rear chassis fan removal and replacement 102 serial port removal and replacement 103 speaker removal and replacement 101 system board connections 69 system board removal and replacement 106 N national keyboard delimiter characters 43 network problems 222 notification of changes 30 numeric error codes 181 O operating guidelines 55 operating...
...and replacement 99 memory removal and replacement 70 power supply removal and replacement 104 power switch/LED assembly removal and replacement 98 preparation for disassembly 61 processor removal and replacement 100 ReadyBoost card removal and replacement 94 rear chassis fan removal and replacement 102 serial port removal and replacement 103 speaker removal and replacement 101 system board connections 69 system board removal and replacement 106 N national keyboard delimiter characters 43 network problems 222 notification of changes 30 numeric error codes 181 O operating guidelines 55 operating...
Service Reference Guide: HP Compaq dc5800 Business PC
Page 253
...) 23 preinstalled software image 21 printer problems 217 Proactive Change Notification (PCN) 30 problems audio 215 CD-ROM or DVD 228 diskette 203 Drive Key 230 front panel 231 general 198 hard drive 206 hardware installation 220 Internet access 232 keyboard 218 Media Card Reader 209 memory 225 monitor 211 mouse 218 network 222 power 202 printer 217 processor 227 software 234 processor MT removal and replacement 100 SFF removal and replacement 159 processor problems 227 product ID location 60 protecting hard drive 47 protecting ROM, caution 31 ProtectTools...
...) 23 preinstalled software image 21 printer problems 217 Proactive Change Notification (PCN) 30 problems audio 215 CD-ROM or DVD 228 diskette 203 Drive Key 230 front panel 231 general 198 hard drive 206 hardware installation 220 Internet access 232 keyboard 218 Media Card Reader 209 memory 225 monitor 211 mouse 218 network 222 power 202 printer 217 processor 227 software 234 processor MT removal and replacement 100 SFF removal and replacement 159 processor problems 227 product ID location 60 protecting hard drive 47 protecting ROM, caution 31 ProtectTools...
Troubleshooting Guide
Page 17
... Lock key may be disabled (or enabled) in the operating system to make sure the internal system speaker is installed properly. Make sure the external speakers are properly connected and powered on all vented sides of the computer. Make sure fans are not muted or to the system. Defragment hard drive. Leave a 10.2-cm (4-inch) clearance on and that the device is connected to create more memory. Table 2-1 Solving General Problems...
... Lock key may be disabled (or enabled) in the operating system to make sure the internal system speaker is installed properly. Make sure the external speakers are properly connected and powered on all vented sides of the computer. Make sure fans are not muted or to the system. Defragment hard drive. Leave a 10.2-cm (4-inch) clearance on and that the device is connected to create more memory. Table 2-1 Solving General Problems...
Troubleshooting Guide
Page 41
... driver load and the Network Connections applet within Windows for proper connection. Network driver is installed. Diagnostics reports a failure. Cause Solution Network drivers are not loaded, or driver parameters do not Make sure the network drivers are operating of the cable is securely attached to flash when there is a problem with an expansion board. Select the Network icon in the operating system via Device Manager. System cannot autosense the network. Under the Computer Setup Advanced menu, change the resource settings...
... driver load and the Network Connections applet within Windows for proper connection. Network driver is installed. Diagnostics reports a failure. Cause Solution Network drivers are not loaded, or driver parameters do not Make sure the network drivers are operating of the cable is securely attached to flash when there is a problem with an expansion board. Select the Network icon in the operating system via Device Manager. System cannot autosense the network. Under the Computer Setup Advanced menu, change the resource settings...
Troubleshooting Guide
Page 58
... keyboard. 303-Keyboard Controller Error I/O board keyboard controller. 1. Reconnect keyboard with the latest BIOS image. 511-CPU, CPUA, or CPUB Fan not Detected CPU fan is attached and turned on page 61.) 4. Verify monitor is not connected or may have malfunctioned. 1. Reseat fan cable. 3. chassis fan. 2. Run Computer Setup. 2. Replace diskette drive. 5. Table A-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 3. Replace the keyboard. 4. Reflash the system ROM with computer turned off . 2. Reseat chassis, rear...
... keyboard. 303-Keyboard Controller Error I/O board keyboard controller. 1. Reconnect keyboard with the latest BIOS image. 511-CPU, CPUA, or CPUB Fan not Detected CPU fan is attached and turned on page 61.) 4. Verify monitor is not connected or may have malfunctioned. 1. Reseat fan cable. 3. chassis fan. 2. Run Computer Setup. 2. Replace diskette drive. 5. Table A-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 3. Replace the keyboard. 4. Reflash the system ROM with computer turned off . 2. Reseat chassis, rear...
