Quick Setup and Getting Started Guide
Page 23
... the monitor is connected into the monitor connector on the keyboard or pressing the power button. The computer will not function. problem. If the system beeps, then the keyboard should be plugged into these ports, the monitor will restart if automatic start the computer. ● Reconfigure your computer after installing a non...
... the monitor is connected into the monitor connector on the keyboard or pressing the power button. The computer will not function. problem. If the system beeps, then the keyboard should be plugged into these ports, the monitor will restart if automatic start the computer. ● Reconfigure your computer after installing a non...
Quick Setup and Getting Started Guide
Page 27
... vents are 1. Cause unknown. Ensure that came with the application for suggestions on how to improve performance by a two second pause, and the computer beeps two times. (Beeps stop after fifth iteration but is not properly attached to free up memory. 2. Some software applications, especially games, are not blocked and the processor...
... vents are 1. Cause unknown. Ensure that came with the application for suggestions on how to improve performance by a two second pause, and the computer beeps two times. (Beeps stop after fifth iteration but is not properly attached to free up memory. 2. Some software applications, especially games, are not blocked and the processor...
Quick Setup and Getting Started Guide
Page 30
... memory with a graphics card: 1. Power LED flashes Red six times, once every second, followed by a two second pause, and the computer beeps five times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Graphics card is not seated properly or is bad, or system board is bad... modules were used in the wrong location. NOTE: DIMM 1 must always be installed. 2. Observe the beeps and LED lights on the front of the computer. For systems with HP memory. 4. Beeps and flashing LEDs are using the correct memory modules and to the DIMMs or the system board, you...
... memory with a graphics card: 1. Power LED flashes Red six times, once every second, followed by a two second pause, and the computer beeps five times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Graphics card is not seated properly or is bad, or system board is bad... modules were used in the wrong location. NOTE: DIMM 1 must always be installed. 2. Observe the beeps and LED lights on the front of the computer. For systems with HP memory. 4. Beeps and flashing LEDs are using the correct memory modules and to the DIMMs or the system board, you...
Quick Setup and Getting Started Guide
Page 31
...option card. 3. Power LED flashes Red ten times, once every second, followed by a two second pause, and the computer beeps ten times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution For systems with integrated graphics, replace the system board. Replace the system... Problems (continued) Power LED flashes Red six times, once every second, followed by a two second pause, and the computer beeps six times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Bad option card. 1. Check each option card by removing the cards...
...option card. 3. Power LED flashes Red ten times, once every second, followed by a two second pause, and the computer beeps ten times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution For systems with integrated graphics, replace the system board. Replace the system... Problems (continued) Power LED flashes Red six times, once every second, followed by a two second pause, and the computer beeps six times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Bad option card. 1. Check each option card by removing the cards...
Desktop Management Guide
Page 21
... used to Windows Vista. NOTE: BitLocker prevents Windows Vista from booting when a CD containing the BIOS image file is detected, the system power LED will beep 8 times. Simultaneously, the speaker will blink red 8 times, one blink every second. NOTE: The media must be incomplete. Turn off . 4. Turn on . ● If the...
... used to Windows Vista. NOTE: BitLocker prevents Windows Vista from booting when a CD containing the BIOS image file is detected, the system power LED will beep 8 times. Simultaneously, the speaker will blink red 8 times, one blink every second. NOTE: The media must be incomplete. Turn off . 4. Turn on . ● If the...
Quick Setup and Getting Started Guide - Enhanced for Accessibility
Page 17
Refer to Interpreting POST Diagnostic Front Panel LEDs and Audible Codes on the keyboard or pressing the power button. If the system beeps, then the keyboard should be operating correctly. ● Check all cable connections for loose connections or incorrect connections. ● Wake the computer by pressing and ...
Refer to Interpreting POST Diagnostic Front Panel LEDs and Audible Codes on the keyboard or pressing the power button. If the system beeps, then the keyboard should be operating correctly. ● Check all cable connections for loose connections or incorrect connections. ● Wake the computer by pressing and ...
Quick Setup and Getting Started Guide - Enhanced for Accessibility
Page 22
... (continued) Computer powered off automatically and the Power LED flashes Red two times, once every second, followed by a two second pause, and the computer beeps two times. (Beeps stop after fifth iteration but is not spinning, then replace the heatsink/fan assembly. 4. Cause Solution Processor thermal protection activated: A fan may be blocked...
... (continued) Computer powered off automatically and the Power LED flashes Red two times, once every second, followed by a two second pause, and the computer beeps two times. (Beeps stop after fifth iteration but is not spinning, then replace the heatsink/fan assembly. 4. Cause Solution Processor thermal protection activated: A fan may be blocked...
Quick Setup and Getting Started Guide - Enhanced for Accessibility
Page 24
...ports on the computer are using the correct memory modules and to the Reboot the computer and follow the instructions for specific problems. 3. Observe the beeps and LED lights on . If you of changes to verify the proper installation. or memory modules were installed in Computer Setup.... Beeps and flashing LEDs are codes for configuration, you are disabled in the wrong location. Cause Solution Power switch of new external device is not recognized...
...ports on the computer are using the correct memory modules and to the Reboot the computer and follow the instructions for specific problems. 3. Observe the beeps and LED lights on . If you of changes to verify the proper installation. or memory modules were installed in Computer Setup.... Beeps and flashing LEDs are codes for configuration, you are disabled in the wrong location. Cause Solution Power switch of new external device is not recognized...
Quick Setup and Getting Started Guide - Enhanced for Accessibility
Page 25
...ENWW Basic Troubleshooting 17 Power LED flashes Red six times, once every second, followed by a two second pause, and the computer beeps five times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Graphics card is not seated properly or is bad, or system board ...card: 1. CAUTION: To avoid damage to isolate the faulty module. Replace the system board. Power on the system. 2. Replace third-party memory with HP memory. 4. Replace DIMMs one at a time to the DIMMs or the system board, you must always be installed. 3. Table 2 Solving Hardware ...
...ENWW Basic Troubleshooting 17 Power LED flashes Red six times, once every second, followed by a two second pause, and the computer beeps five times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Graphics card is not seated properly or is bad, or system board ...card: 1. CAUTION: To avoid damage to isolate the faulty module. Replace the system board. Power on the system. 2. Replace third-party memory with HP memory. 4. Replace DIMMs one at a time to the DIMMs or the system board, you must always be installed. 3. Table 2 Solving Hardware ...
Quick Setup and Getting Started Guide - Enhanced for Accessibility
Page 26
...: If you see flashing LEDs on a PS/2 keyboard, look for the LED between the DIMM sockets. Table 3 Diagnostic Front Panel LEDs and Audible Codes Activity Beeps Possible Cause Recommended Action Green Power LED On. Check each option card by a two second pause, and the computer...
...: If you see flashing LEDs on a PS/2 keyboard, look for the LED between the DIMM sockets. Table 3 Diagnostic Front Panel LEDs and Audible Codes Activity Beeps Possible Cause Recommended Action Green Power LED On. Check each option card by a two second pause, and the computer...
Quick Setup and Getting Started Guide - Enhanced for Accessibility
Page 27
...If the system enters the POST, then power off and replace one at a time and repeat this procedure until problem is solved. Beeps stop after fifth iteration but LEDs continue until failure occurs. Check to the processor. 3. 4. Check if a device is solved. Contact...power supply cable is causing the failure. Replace the system board. Table 3 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action Green Power LED flashes every two seconds. Open hood, press power button, and see that is overloaded). seated ...
...If the system enters the POST, then power off and replace one at a time and repeat this procedure until problem is solved. Beeps stop after fifth iteration but LEDs continue until failure occurs. Check to the processor. 3. 4. Check if a device is solved. Contact...power supply cable is causing the failure. Replace the system board. Table 3 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action Green Power LED flashes every two seconds. Open hood, press power button, and see that is overloaded). seated ...
Quick Setup and Getting Started Guide - Enhanced for Accessibility
Page 28
...faulty module. 3. Reflash the system ROM with HP memory. 4. Reseat the graphics card. 2. Reseat DIMMs. 2. Replace third-party memory with the latest BIOS image. See the "Boot Block Emergency Recovery Mode" section of the Desktop Management Guide on bad checksum. 1. CAUTION: To... Replace the system board. 20 Quick Setup & Getting Started ENWW Table 3 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes 5 five times, once every second, followed by a two second pause. Replace the...
...faulty module. 3. Reflash the system ROM with HP memory. 4. Reseat the graphics card. 2. Reseat DIMMs. 2. Replace third-party memory with the latest BIOS image. See the "Boot Block Emergency Recovery Mode" section of the Desktop Management Guide on bad checksum. 1. CAUTION: To... Replace the system board. 20 Quick Setup & Getting Started ENWW Table 3 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes 5 five times, once every second, followed by a two second pause. Replace the...
Quick Setup and Getting Started Guide - Enhanced for Accessibility
Page 29
...OR Press and hold the power button for less than 4 seconds. Check that the voltage selector, located on . Replace the processor. Beeps stop after fifth iteration but is turned on and LEDs are properly connected to boot. Replace the system board. Check that the voltage ...selector (some models), is set to the system board. 3. Table 3 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes 9 nine times, once every second, followed by a two second pause. but LEDs continue until...
...OR Press and hold the power button for less than 4 seconds. Check that the voltage selector, located on . Replace the processor. Beeps stop after fifth iteration but is turned on and LEDs are properly connected to boot. Replace the system board. Check that the voltage ...selector (some models), is set to the system board. 3. Table 3 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes 9 nine times, once every second, followed by a two second pause. but LEDs continue until...
Quick Setup and Getting Started Guide - Enhanced for Accessibility
Page 30
Table 3 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action problem persists, replace the system board. 5. If the 5V_aux light on the system board is not turned on, remove the expansion cards one at a time until the 5V_aux light on the system board turns on. It the problem persists, replace the power supply. 22 Quick Setup & Getting Started ENWW
Table 3 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action problem persists, replace the system board. 5. If the 5V_aux light on the system board is not turned on, remove the expansion cards one at a time until the 5V_aux light on the system board turns on. It the problem persists, replace the power supply. 22 Quick Setup & Getting Started ENWW
HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition
Page 38
...the system BIOS on to upgrade the BIOS. 5. Turn on HPQFlash, visit http://www.hp.com/support/files and enter the product name/number of a ROM flash failure. Remove ... steps: 1. Turn off . 4. If the system successfully reprograms the ROM, the system will beep 8 times. For more information on the computer. This would be formatted using the FAT12, FAT16... automatically power off the power. 2. Desktop Management 3.4.2 HPQFlash The HPQFlash utility is used to restart the computer. 3-10 437804-001 Service Reference Guide, dc5700 To recover the system after it is...
...the system BIOS on to upgrade the BIOS. 5. Turn on HPQFlash, visit http://www.hp.com/support/files and enter the product name/number of a ROM flash failure. Remove ... steps: 1. Turn off . 4. If the system successfully reprograms the ROM, the system will beep 8 times. For more information on the computer. This would be formatted using the FAT12, FAT16... automatically power off the power. 2. Desktop Management 3.4.2 HPQFlash The HPQFlash utility is used to restart the computer. 3-10 437804-001 Service Reference Guide, dc5700 To recover the system after it is...
HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition
Page 160
...fan is plugged onto the system board header. 3. Look for flashing LEDs on a PS/2 keyboard, look for the LED between the DIMM sockets. Beeps None None 2 Possible Cause Recommended Action Computer on all models. Press any key or move the mouse to the following table are available on ....LEDs continue until problem is plugged in Suspend to RAM mode (some models only) or normal Suspend mode. C-8 437804-001 Service Reference Guide, dc5700 If the LED is not properly attached to cool before or during POST that do not necessarily have an error code or text message associated...
...fan is plugged onto the system board header. 3. Look for flashing LEDs on a PS/2 keyboard, look for the LED between the DIMM sockets. Beeps None None 2 Possible Cause Recommended Action Computer on all models. Press any key or move the mouse to the following table are available on ....LEDs continue until problem is plugged in Suspend to RAM mode (some models only) or normal Suspend mode. C-8 437804-001 Service Reference Guide, dc5700 If the LED is not properly attached to cool before or during POST that do not necessarily have an error code or text message associated...
HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition
Page 161
.... 2. Open the hood and ensure the 4 or 6-wire power supply cable is solved. Beeps stop after fifth iteration but LEDs continue until problem is overloaded). Beeps stop after fifth iteration but LEDs continue until problem is seated into the connector on the system.... Reseat DIMMs. 2. Replace third-party memory with HP memory. 4. Replace DIMMs one device at a time to isolate the faulty module. 3. Power on the system board. 2. Service Reference Guide, dc5700...
.... 2. Open the hood and ensure the 4 or 6-wire power supply cable is solved. Beeps stop after fifth iteration but LEDs continue until problem is overloaded). Beeps stop after fifth iteration but LEDs continue until problem is seated into the connector on the system.... Reseat DIMMs. 2. Replace third-party memory with HP memory. 4. Replace DIMMs one device at a time to isolate the faulty module. 3. Power on the system board. 2. Service Reference Guide, dc5700...
HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition
Page 162
Replace the system board. Replace the system board. 1. C-10 437804-001 Service Reference Guide, dc5700 System board failure (ROM detected failure prior to video). Replace the graphics card. 3. Replace the system board. Red Power LED flashes ... with a graphics card: 1. Reflash the ROM with the latest BIOS image. Beeps 6 7 8 Possible Cause Pre-video graphics error. See the "Boot Block Emergency Recovery Mode" section of the Desktop Management Guide on bad checksum. Beeps stop after fifth iteration but LEDs continue until problem is solved. POST Error Messages...
Replace the system board. Replace the system board. 1. C-10 437804-001 Service Reference Guide, dc5700 System board failure (ROM detected failure prior to video). Replace the graphics card. 3. Replace the system board. Red Power LED flashes ... with a graphics card: 1. Reflash the ROM with the latest BIOS image. Beeps 6 7 8 Possible Cause Pre-video graphics error. See the "Boot Block Emergency Recovery Mode" section of the Desktop Management Guide on bad checksum. Beeps stop after fifth iteration but LEDs continue until problem is solved. POST Error Messages...
HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition
Page 163
...the rear of the power supply (some models), is identified, remove and replace the bad option card. 3. Beeps stop after fifth iteration but LEDs continue until problem is solved. POST Error Messages POST Diagnostic Front Panel LEDs and...(Continued) Activity Red Power LED flashes nine times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved. Bad option card. Check that the voltage selector... see if fault goes away. 2. Replace the system board. Service Reference Guide, dc5700 437804-001 C-11
...the rear of the power supply (some models), is identified, remove and replace the bad option card. 3. Beeps stop after fifth iteration but LEDs continue until problem is solved. POST Error Messages POST Diagnostic Front Panel LEDs and...(Continued) Activity Red Power LED flashes nine times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved. Bad option card. Check that the voltage selector... see if fault goes away. 2. Replace the system board. Service Reference Guide, dc5700 437804-001 C-11
HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition
Page 164
... persists, replace the power supply. If the hard drive LED does not turn on your region. 2. C-12 437804-001 Service Reference Guide, dc5700 Recommended Action Press and hold the power button for less than 4 seconds. Check that the voltage selector (some models), located on the rear of...LEDs are not flashing. POST Error Messages POST Diagnostic Front Panel LEDs and Audible Codes (Continued) Activity System does not power on . Beeps None Possible Cause System unable to the system board. 4. Try the following: 1. OR Press and hold the power button for less than 4...
... persists, replace the power supply. If the hard drive LED does not turn on your region. 2. C-12 437804-001 Service Reference Guide, dc5700 Recommended Action Press and hold the power button for less than 4 seconds. Check that the voltage selector (some models), located on the rear of...LEDs are not flashing. POST Error Messages POST Diagnostic Front Panel LEDs and Audible Codes (Continued) Activity System does not power on . Beeps None Possible Cause System unable to the system board. 4. Try the following: 1. OR Press and hold the power button for less than 4...