Quick Setup and Getting Started Guide
Page 23
Refer to Interpreting POST Diagnostic Front Panel LEDs and Audible Codes on page 23 in again. If the system beeps, then the keyboard should be operating correctly. ● Check all cable connections for loose connections or incorrect connections. ● Wake the computer by pressing and ...
Refer to Interpreting POST Diagnostic Front Panel LEDs and Audible Codes on page 23 in again. If the system beeps, then the keyboard should be operating correctly. ● Check all cable connections for loose connections or incorrect connections. ● Wake the computer by pressing and ...
Quick Setup and Getting Started Guide
Page 27
... Problems (continued) Poor performance is plugged onto the system board header. 3. stressful on how to improve performance by a two second pause, and the computer beeps two times. (Beeps stop after fifth iteration but is plugged in the application. 2. Computer powered off automatically and the Power LED flashes Red two times, once every...
... Problems (continued) Poor performance is plugged onto the system board header. 3. stressful on how to improve performance by a two second pause, and the computer beeps two times. (Beeps stop after fifth iteration but is plugged in the application. 2. Computer powered off automatically and the Power LED flashes Red two times, once every...
Quick Setup and Getting Started Guide
Page 30
... be installed. 2. Power LED flashes Red six times, once every second, followed by a two second pause, and the computer beeps five times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Graphics card is not seated properly or is bad, or system board ...3. Replace the system board. 22 Quick Setup & Getting Started ENWW or memory modules were installed in the upgrade 1. For systems with HP memory. 4. Reseat the graphics card. Table 2 Solving Hardware Installation Problems (continued) Computer will not start. Cause Solution Wrong memory modules ...
... be installed. 2. Power LED flashes Red six times, once every second, followed by a two second pause, and the computer beeps five times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Graphics card is not seated properly or is bad, or system board ...3. Replace the system board. 22 Quick Setup & Getting Started ENWW or memory modules were installed in the upgrade 1. For systems with HP memory. 4. Reseat the graphics card. Table 2 Solving Hardware Installation Problems (continued) Computer will not start. Cause Solution Wrong memory modules ...
Quick Setup and Getting Started Guide
Page 31
... 2 Solving Hardware Installation Problems (continued) Power LED flashes Red six times, once every second, followed by a two second pause, and the computer beeps six times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Bad option card. 1. Check each option card by removing the cards one at time... (if multiple cards), then power on the front of the computer or if you hear beeps, see if fault goes away. 2. Interpreting POST Diagnostic Front Panel LEDs and Audible Codes If you see flashing LEDs on the system to ...
... 2 Solving Hardware Installation Problems (continued) Power LED flashes Red six times, once every second, followed by a two second pause, and the computer beeps six times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Bad option card. 1. Check each option card by removing the cards one at time... (if multiple cards), then power on the front of the computer or if you hear beeps, see if fault goes away. 2. Interpreting POST Diagnostic Front Panel LEDs and Audible Codes If you see flashing LEDs on the system to ...
Desktop Management Guide
Page 21
... failure were to Windows Vista. If the portion of a ROM flash failure. To recover the system after it is detected, the system power LED will beep 8 times. Remove the removable media used to search removable media for BIOS image files. Turn the power on the computer. This would be formatted using...
... failure were to Windows Vista. If the portion of a ROM flash failure. To recover the system after it is detected, the system power LED will beep 8 times. Remove the removable media used to search removable media for BIOS image files. Turn the power on the computer. This would be formatted using...
Quick Setup and Getting Started Guide - Enhanced for Accessibility
Page 17
... computer, monitor, or software, see the following list of the monitor if the monitor is set to the appropriate voltage for instructions. If the system beeps, then the keyboard should be operating correctly. ● Check all cable connections for loose connections or incorrect connections. ● Wake the computer by pressing and...
... computer, monitor, or software, see the following list of the monitor if the monitor is set to the appropriate voltage for instructions. If the system beeps, then the keyboard should be operating correctly. ● Check all cable connections for loose connections or incorrect connections. ● Wake the computer by pressing and...
Quick Setup and Getting Started Guide - Enhanced for Accessibility
Page 22
... (continued) Computer powered off automatically and the Power LED flashes Red two times, once every second, followed by a two second pause, and the computer beeps two times. (Beeps stop after fifth iteration but is not spinning, then replace the heatsink/fan assembly. 4. System does not power on and the LEDs on the...
... (continued) Computer powered off automatically and the Power LED flashes Red two times, once every second, followed by a two second pause, and the computer beeps two times. (Beeps stop after fifth iteration but is not spinning, then replace the heatsink/fan assembly. 4. System does not power on and the LEDs on the...
Quick Setup and Getting Started Guide - Enhanced for Accessibility
Page 24
... Use Windows Device Manager to deselect the automatic settings for specific problems. 3. Review the documentation that does not cause a resource conflict. Beeps and flashing LEDs are codes for the board and choose a basic configuration that came with the system to determine if you still cannot ...added if the default configuration conflicts with other devices. Cause Solution Wrong memory modules were used in the wrong location. Observe the beeps and LED lights on the front of changes to the Reboot the computer and follow the instructions for configuration, you did not accept...
... Use Windows Device Manager to deselect the automatic settings for specific problems. 3. Review the documentation that does not cause a resource conflict. Beeps and flashing LEDs are codes for the board and choose a basic configuration that came with the system to determine if you still cannot ...added if the default configuration conflicts with other devices. Cause Solution Wrong memory modules were used in the wrong location. Observe the beeps and LED lights on the front of changes to the Reboot the computer and follow the instructions for configuration, you did not accept...
Quick Setup and Getting Started Guide - Enhanced for Accessibility
Page 25
... LED flashes Red five times, once every second, followed by a two second pause, and the computer beeps six times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Memory is installed incorrectly or is bad. Reseat... DIMMs. Power on the system. 2. Replace the system board. ENWW Basic Troubleshooting 17 Replace DIMMs one at a time to reseat, install, or remove a DIMM module. 1. Replace third-party memory with HP...
... LED flashes Red five times, once every second, followed by a two second pause, and the computer beeps six times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Memory is installed incorrectly or is bad. Reseat... DIMMs. Power on the system. 2. Replace the system board. ENWW Basic Troubleshooting 17 Replace DIMMs one at a time to reseat, install, or remove a DIMM module. 1. Replace third-party memory with HP...
Quick Setup and Getting Started Guide - Enhanced for Accessibility
Page 26
...power cord from electrical shock and/or hot surfaces, be performed. Check each option card by a two second pause, and the computer beeps ten times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Bad option card. 1. Once bad card is always applied to the system ...have an error code or text message associated with them. Not all models. Table 3 Diagnostic Front Panel LEDs and Audible Codes Activity Beeps Possible Cause Recommended Action Green Power LED On. Look for flashing LEDs on the front panel of personal injury from the wall outlet and...
...power cord from electrical shock and/or hot surfaces, be performed. Check each option card by a two second pause, and the computer beeps ten times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Bad option card. 1. Once bad card is always applied to the system ...have an error code or text message associated with them. Not all models. Table 3 Diagnostic Front Panel LEDs and Audible Codes Activity Beeps Possible Cause Recommended Action Green Power LED On. Look for flashing LEDs on the front panel of personal injury from the wall outlet and...
Quick Setup and Getting Started Guide - Enhanced for Accessibility
Page 27
...A fan may be blocked or not turning. 2. Red Power LED flashes 3 three times, once every second, followed by a two second pause. Beeps stop after fifth iteration but is present. 2. seated into the connector on the system. Power on the system board. 2. Replace the device that... models only) or normal Suspend mode. Reseat the processor. Check if a device is solved. Contact an authorized reseller or service provider. Beeps stop after fifth iteration but LEDs continue until problem is causing the failure. Continue adding devices one device at a time to the processor....
...A fan may be blocked or not turning. 2. Red Power LED flashes 3 three times, once every second, followed by a two second pause. Beeps stop after fifth iteration but is present. 2. seated into the connector on the system. Power on the system board. 2. Replace the device that... models only) or normal Suspend mode. Reseat the processor. Check if a device is solved. Contact an authorized reseller or service provider. Beeps stop after fifth iteration but LEDs continue until problem is causing the failure. Continue adding devices one device at a time to the processor....
Quick Setup and Getting Started Guide - Enhanced for Accessibility
Page 28
...with HP memory. 4. Beeps stop after fifth iteration but LEDs continue until problem is solved. Red Power LED flashes 8 eight times, once every second, followed by a two second pause. See the "Boot Block Emergency Recovery Mode" section of the Desktop Management Guide on bad checksum. 1. Beeps stop ... CAUTION: To avoid damage to the DIMMs or the system board, you must unplug the computer power cord before attempting to video). Beeps stop after fifth iteration but LEDs continue until problem is solved. Replace DIMMs one at a time to isolate the faulty module. ...
...with HP memory. 4. Beeps stop after fifth iteration but LEDs continue until problem is solved. Red Power LED flashes 8 eight times, once every second, followed by a two second pause. See the "Boot Block Emergency Recovery Mode" section of the Desktop Management Guide on bad checksum. 1. Beeps stop ... CAUTION: To avoid damage to the DIMMs or the system board, you must unplug the computer power cord before attempting to video). Beeps stop after fifth iteration but LEDs continue until problem is solved. Replace DIMMs one at a time to isolate the faulty module. ...
Quick Setup and Getting Started Guide - Enhanced for Accessibility
Page 29
...selector, located on the rear of the power supply (some models), located on and LEDs are properly connected to the appropriate voltage. Beeps stop after fifth iteration but LEDs continue until problem is solved. System does not power on the rear of the power supply, ... set to see if fault goes away. 2. Check to the appropriate voltage. Table 3 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes 9 nine times, once every second, followed by a two second pause. Check that the voltage selector...
...selector, located on the rear of the power supply (some models), located on and LEDs are properly connected to the appropriate voltage. Beeps stop after fifth iteration but LEDs continue until problem is solved. System does not power on the rear of the power supply, ... set to see if fault goes away. 2. Check to the appropriate voltage. Table 3 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes 9 nine times, once every second, followed by a two second pause. Check that the voltage selector...
Quick Setup and Getting Started Guide - Enhanced for Accessibility
Page 30
Table 3 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action problem persists, replace the system board. 5. It the problem persists, replace the power supply. 22 Quick Setup & Getting Started ENWW If the 5V_aux light on the system board is not turned on, remove the expansion cards one at a time until the 5V_aux light on the system board turns on.
Table 3 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action problem persists, replace the system board. 5. It the problem persists, replace the power supply. 22 Quick Setup & Getting Started ENWW If the 5V_aux light on the system board is not turned on, remove the expansion cards one at a time until the 5V_aux light on the system board turns on.
HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition
Page 38
... restart the computer. 3-10 437804-001 Service Reference Guide, dc5700 Remove the removable media used to locally update or restore the system BIOS on HPQFlash, visit http://www.hp.com/support/files and enter the product name/number of a ROM flash failure. Desktop Management 3.4.2 HPQFlash The HPQFlash utility is used to upgrade the... second. The Boot Block is a flash-protected section of the system ROM containing the video option ROM image is detected, the system power LED will beep 8 times. For example, if a power failure were to search removable media for BIOS image files.
... restart the computer. 3-10 437804-001 Service Reference Guide, dc5700 Remove the removable media used to locally update or restore the system BIOS on HPQFlash, visit http://www.hp.com/support/files and enter the product name/number of a ROM flash failure. Desktop Management 3.4.2 HPQFlash The HPQFlash utility is used to upgrade the... second. The Boot Block is a flash-protected section of the system ROM containing the video option ROM image is detected, the system power LED will beep 8 times. For example, if a power failure were to search removable media for BIOS image files.
HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition
Page 160
Processor thermal protection activated: A fan may occur before touching. C-8 437804-001 Service Reference Guide, dc5700 POST Error Messages POST Diagnostic Front Panel LEDs and Audible Codes This section covers the front panel LED codes as well as the audible codes ... the mouse to RAM mode (some models only) or normal Suspend mode. If fan is plugged in which they should be blocked or not turning. Beeps None None 2 Possible Cause Recommended Action Computer on all models. Power off the computer and remove the power cord before proceeding. ✎ If you see...
Processor thermal protection activated: A fan may occur before touching. C-8 437804-001 Service Reference Guide, dc5700 POST Error Messages POST Diagnostic Front Panel LEDs and Audible Codes This section covers the front panel LED codes as well as the audible codes ... the mouse to RAM mode (some models only) or normal Suspend mode. If fan is plugged in which they should be blocked or not turning. Beeps None None 2 Possible Cause Recommended Action Computer on all models. Power off the computer and remove the power cord before proceeding. ✎ If you see...
HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition
Page 161
... and replace one device at a time to isolate the faulty module. 3. Replace the power supply. 4. Replace third-party memory with HP memory. 4. Service Reference Guide, dc5700 437804-001 C-9 Check if a device is solved. Continue adding devices one at a time to ensure all devices are functioning properly. ... installed (not an indicator of bad processor). Power on the system board. 2. Replace the device that the processor is solved. Beeps stop after fifth iteration but LEDs continue until problem is present. 2. Recommended Action 1. Replace DIMMs one at a time and repeat...
... and replace one device at a time to isolate the faulty module. 3. Replace the power supply. 4. Replace third-party memory with HP memory. 4. Service Reference Guide, dc5700 437804-001 C-9 Check if a device is solved. Continue adding devices one at a time to ensure all devices are functioning properly. ... installed (not an indicator of bad processor). Power on the system board. 2. Replace the device that the processor is solved. Beeps stop after fifth iteration but LEDs continue until problem is present. 2. Recommended Action 1. Replace DIMMs one at a time and repeat...
HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition
Page 162
...See the "Boot Block Emergency Recovery Mode" section of the Desktop Management Guide on bad checksum. Replace the graphics card. 3. Replace the system board. 1. Beeps stop after fifth iteration but LEDs continue until problem is solved. Beeps 6 7 8 Possible Cause Pre-video graphics error. Reseat the...Red Power LED flashes eight times, once every second, followed by a two second pause. C-10 437804-001 Service Reference Guide, dc5700 System board failure (ROM detected failure prior to video). POST Error Messages POST Diagnostic Front Panel LEDs and Audible Codes (Continued)...
...See the "Boot Block Emergency Recovery Mode" section of the Desktop Management Guide on bad checksum. Replace the graphics card. 3. Replace the system board. 1. Beeps stop after fifth iteration but LEDs continue until problem is solved. Beeps 6 7 8 Possible Cause Pre-video graphics error. Reseat the...Red Power LED flashes eight times, once every second, followed by a two second pause. C-10 437804-001 Service Reference Guide, dc5700 System board failure (ROM detected failure prior to video). POST Error Messages POST Diagnostic Front Panel LEDs and Audible Codes (Continued)...
HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition
Page 163
...depends on the rear of the power supply (some models), is set to the appropriate voltage. Replace the system board. Beeps stop after fifth iteration but is solved. Beeps stop after fifth iteration but LEDs continue until problem is unable to see if fault goes away... LEDs continue until problem is identified, remove and replace the bad option card. 3. Once a bad card is solved. Service Reference Guide, dc5700 437804-001 C-11 Replace the processor. 3. POST Error Messages POST Diagnostic Front Panel LEDs and Audible Codes (Continued) Activity Red Power LED ...
...depends on the rear of the power supply (some models), is set to the appropriate voltage. Replace the system board. Beeps stop after fifth iteration but is solved. Beeps stop after fifth iteration but LEDs continue until problem is unable to see if fault goes away... LEDs continue until problem is identified, remove and replace the bad option card. 3. Once a bad card is solved. Service Reference Guide, dc5700 437804-001 C-11 Replace the processor. 3. POST Error Messages POST Diagnostic Front Panel LEDs and Audible Codes (Continued) Activity Red Power LED ...
HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition
Page 164
... 5 V_aux light on the system board turns on. Check that both power supply cables are not flashing. C-12 437804-001 Service Reference Guide, dc5700 Try the following: 1. If the 5 V_aux light on the system board is turned on . If the hard drive LED turns green, the ...for less than 4 seconds. POST Error Messages POST Diagnostic Front Panel LEDs and Audible Codes (Continued) Activity System does not power on . Beeps None Possible Cause System unable to the appropriate voltage. Check that the power button harness is properly connected to see if the 5 V_aux ...
... 5 V_aux light on the system board turns on. Check that both power supply cables are not flashing. C-12 437804-001 Service Reference Guide, dc5700 Try the following: 1. If the 5 V_aux light on the system board is turned on . If the hard drive LED turns green, the ...for less than 4 seconds. POST Error Messages POST Diagnostic Front Panel LEDs and Audible Codes (Continued) Activity System does not power on . Beeps None Possible Cause System unable to the appropriate voltage. Check that the power button harness is properly connected to see if the 5 V_aux ...