Quick Setup and Getting Started Guide
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... not muted or to the computer is too low. Defragment hard drive. Restart the computer. Cause Processor is locked. Transfer data from HP. Run virus protection program. 18 Quick Setup & Getting Started ENWW Table 1 Solving General Problems (continued) There is no sound or ... is installed properly. The Smart Cover FailSafe Key, a device for the screwdriver bit key. Hard drive fragmented. Make sure the processor heatsink is available from the hard drive to the system. Cannot remove computer cover or access panel. Cause Solution speakers are connected and working...
... not muted or to the computer is too low. Defragment hard drive. Restart the computer. Cause Processor is locked. Transfer data from HP. Run virus protection program. 18 Quick Setup & Getting Started ENWW Table 1 Solving General Problems (continued) There is no sound or ... is installed properly. The Smart Cover FailSafe Key, a device for the screwdriver bit key. Hard drive fragmented. Make sure the processor heatsink is available from the hard drive to the system. Cannot remove computer cover or access panel. Cause Solution speakers are connected and working...
Quick Setup and Getting Started Guide
Page 27
Cause unknown. Cause Solution Processor thermal protection activated: A fan may be blocked or not turning. OR The heatsink is plugged onto the system board header. 3. If the processor fan is not spinning, make sure the fan's cable is ...the documentation that the computer air vents are 1. Add more memory. Table 1 Solving General Problems (continued) Poor performance is not spinning, then replace the heatsink/fan assembly. 4. Cause Solution Too many applications running . 2. Some software applications, especially games, are not blocked and the processor cooling fan is running ....
Cause unknown. Cause Solution Processor thermal protection activated: A fan may be blocked or not turning. OR The heatsink is plugged onto the system board header. 3. If the processor fan is not spinning, make sure the fan's cable is ...the documentation that the computer air vents are 1. Add more memory. Table 1 Solving General Problems (continued) Poor performance is not spinning, then replace the heatsink/fan assembly. 4. Cause Solution Too many applications running . 2. Some software applications, especially games, are not blocked and the processor cooling fan is running ....
Quick Setup and Getting Started Guide - Enhanced for Accessibility
Page 21
... 13 Table 1 Solving General Problems (continued) Cannot remove computer cover or access panel. Low on the hard drive. Add more memory. Make sure the processor heatsink is hot. 1. Hard drive fragmented. Cause unknown. Leave a 10.2-cm (4-inch) clearance on how to free up memory. 2. Too many applications running. 1. Defragment hard drive...
... 13 Table 1 Solving General Problems (continued) Cannot remove computer cover or access panel. Low on the hard drive. Add more memory. Make sure the processor heatsink is hot. 1. Hard drive fragmented. Cause unknown. Leave a 10.2-cm (4-inch) clearance on how to free up memory. 2. Too many applications running. 1. Defragment hard drive...
Quick Setup and Getting Started Guide - Enhanced for Accessibility
Page 22
..., and the computer beeps two times. (Beeps stop after fifth iteration but is not properly attached to the system board. 3. OR The heatsink is not spinning, then replace the heatsink/fan assembly. 4. If fan is plugged in, but LEDs continue flashing). Press and hold the power button for less than 4 seconds. Check...
..., and the computer beeps two times. (Beeps stop after fifth iteration but is not properly attached to the system board. 3. OR The heatsink is not spinning, then replace the heatsink/fan assembly. 4. If fan is plugged in, but LEDs continue flashing). Press and hold the power button for less than 4 seconds. Check...
Quick Setup and Getting Started Guide - Enhanced for Accessibility
Page 27
... None required. Press any key or move the mouse to the processor. 3. 4. Ensure that the processor is not spinning, then replace heatsink/fan assembly. Contact an authorized reseller or service provider. Beeps stop after fifth iteration but is present. 2. Check to see if the ... failure (power 1. ENWW Basic Troubleshooting 19 Processor thermal 1. protection activated: A fan may be blocked or not turning. 2. OR The heatsink/fan assembly is running. If fan is plugged in Suspend to ensure all devices are not blocked and the processor cooling fan is not properly...
... None required. Press any key or move the mouse to the processor. 3. 4. Ensure that the processor is not spinning, then replace heatsink/fan assembly. Contact an authorized reseller or service provider. Beeps stop after fifth iteration but is present. 2. Check to see if the ... failure (power 1. ENWW Basic Troubleshooting 19 Processor thermal 1. protection activated: A fan may be blocked or not turning. 2. OR The heatsink/fan assembly is running. If fan is plugged in Suspend to ensure all devices are not blocked and the processor cooling fan is not properly...
HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition
Page 61
... with the keyboard feet down, directly against the front of the desktop unit as this also restricts airflow. ■ Occasionally clean the ...computer before cleaning the air vents. ✎ If operating in a dusty environment, periodic cleaning of heatsink and fans is to be operated within a separate enclosure, intake and exhaust ventilation must be provided...operating system or other foreign matter can block the vents and limit the airflow. Service Reference Guide, dc5700 437804-001 5-5 Identifying the Chassis, Routine Care, and Disassembly Preparation ■ Static awareness labels ...
... with the keyboard feet down, directly against the front of the desktop unit as this also restricts airflow. ■ Occasionally clean the ...computer before cleaning the air vents. ✎ If operating in a dusty environment, periodic cleaning of heatsink and fans is to be operated within a separate enclosure, intake and exhaust ventilation must be provided...operating system or other foreign matter can block the vents and limit the airflow. Service Reference Guide, dc5700 437804-001 5-5 Identifying the Chassis, Routine Care, and Disassembly Preparation ■ Static awareness labels ...
HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition
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... can break the internal wires. ■ Never bend a SATA data cable tighter than a 30 mm (1.18 in a failed power supply. 6-8 437804-001 Service Reference Guide, dc5700 Grasp the cable end of expansion cards or memory modules. When removing the power supply power cables from being cut or crimped when the parts... cover to lay properly by themselves. Always position the cables to push cables down into the chassis. Never change the folds on components like the heatsink. ■ Do not jam cables on them from the P1 or P3 connectors on the cable.
... can break the internal wires. ■ Never bend a SATA data cable tighter than a 30 mm (1.18 in a failed power supply. 6-8 437804-001 Service Reference Guide, dc5700 Grasp the cable end of expansion cards or memory modules. When removing the power supply power cables from being cut or crimped when the parts... cover to lay properly by themselves. Always position the cables to push cables down into the chassis. Never change the folds on components like the heatsink. ■ Do not jam cables on them from the P1 or P3 connectors on the cable.
HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition
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... drive if no ODD present System board P62, SATA 2 (Light blue) 2nd ODD or 3rd HDD if no ODD present System board P63, SATA 3 (Orange) Heatsink fan System board P70 Media Card Reader System board P150 Service Reference Guide...
... drive if no ODD present System board P62, SATA 2 (Light blue) 2nd ODD or 3rd HDD if no ODD present System board P63, SATA 3 (Orange) Heatsink fan System board P70 Media Card Reader System board P150 Service Reference Guide...
HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition
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...the access panel and rotate the computer so the system board is especially important as in an X) to evenly seat the heatsink on the socket are very fragile and any damage to them may require replacing the system board. 5. Removal and Replacement Procedures- Disconnect... system board. 6-28 437804-001 Service Reference Guide, dc5700 When reinstalling the heatsink, make it on (Section 6.3). 3. This is parallel to the table to make sure that secure the heatsink to the system board tray. Ä CAUTION: Heatsink retaining screws should be removed in diagonally opposite pairs (...
...the access panel and rotate the computer so the system board is especially important as in an X) to evenly seat the heatsink on the socket are very fragile and any damage to them may require replacing the system board. 5. Removal and Replacement Procedures- Disconnect... system board. 6-28 437804-001 Service Reference Guide, dc5700 When reinstalling the heatsink, make it on (Section 6.3). 3. This is parallel to the table to make sure that secure the heatsink to the system board tray. Ä CAUTION: Heatsink retaining screws should be removed in diagonally opposite pairs (...
HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition
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... CAUTION: Do NOT handle the pins in the spares kit. If using a new heatsink, go to its socket and close the retainer. 2. Microtower (MT) Chassis 6.14 Processor 1. Service Reference Guide, dc5700 437804-001 6-29 Rotate the locking lever to step 3. Carefully lift the processor from... the system board and remove the heatsink (Section 6.13). 4. These pins are damaged it may be installed within ...
... CAUTION: Do NOT handle the pins in the spares kit. If using a new heatsink, go to its socket and close the retainer. 2. Microtower (MT) Chassis 6.14 Processor 1. Service Reference Guide, dc5700 437804-001 6-29 Rotate the locking lever to step 3. Carefully lift the processor from... the system board and remove the heatsink (Section 6.13). 4. These pins are damaged it may be installed within ...
HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition
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... screws and attach the heatsink control cable to the system board. Ä CAUTION: Heatsink retaining screws should be found on the computer. This is being used on the Web at: http://h18000.www1.hp.com/support/files. 6-30 437804-001 Service Reference Guide, dc5700 Go to ensure that... the latest version of the processor and install the heatsink atop the processor. 5. Microtower (MT) Chassis 4. If using a new heatsink, remove the protective covering from the ...
... screws and attach the heatsink control cable to the system board. Ä CAUTION: Heatsink retaining screws should be found on the computer. This is being used on the Web at: http://h18000.www1.hp.com/support/files. 6-30 437804-001 Service Reference Guide, dc5700 Go to ensure that... the latest version of the processor and install the heatsink atop the processor. 5. Microtower (MT) Chassis 4. If using a new heatsink, remove the protective covering from the ...
HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition
Page 110
... internal wires. ■ Never bend a SATA data cable tighter than a 30 mm (1.18 in a failed power supply. 7-6 437804-001 Service Reference Guide, dc5700 When removing the power supply power cables from major heat sources like the drive cage, power supply, or access panel to lay properly by themselves...cable could damage the cable and result in ) radius. ■ Never crease a SATA data cable. ■ Do not rely on components like the heatsink. ■ Do not jam cables on them from being cut or crimped when the component is critical to take excessive pressure on top of expansion...
... internal wires. ■ Never bend a SATA data cable tighter than a 30 mm (1.18 in a failed power supply. 7-6 437804-001 Service Reference Guide, dc5700 When removing the power supply power cables from major heat sources like the drive cage, power supply, or access panel to lay properly by themselves...cable could damage the cable and result in ) radius. ■ Never crease a SATA data cable. ■ Do not rely on components like the heatsink. ■ Do not jam cables on them from being cut or crimped when the component is critical to take excessive pressure on top of expansion...
HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition
Page 132
... cleaned with thermal grease. Small Form Factor (SFF) Chassis 7.16 Heatsink 1. Remove the access panel (Section 7.3). 3. When reinstalling the heatsink, make sure that secure the heatsink to the system board tray. Ä CAUTION: Heatsink retaining screws should be removed in diagonally opposite pairs (as the pins...socket are very fragile and any damage to them may cause the computer to overheat. 7-28 437804-001 Service Reference Guide, dc5700 Lift the heatsink 2 from contaminating the work area with an alcohol wipe and fresh thermal grease has been applied to the top of the ...
... cleaned with thermal grease. Small Form Factor (SFF) Chassis 7.16 Heatsink 1. Remove the access panel (Section 7.3). 3. When reinstalling the heatsink, make sure that secure the heatsink to the system board tray. Ä CAUTION: Heatsink retaining screws should be removed in diagonally opposite pairs (as the pins...socket are very fragile and any damage to them may cause the computer to overheat. 7-28 437804-001 Service Reference Guide, dc5700 Lift the heatsink 2 from contaminating the work area with an alcohol wipe and fresh thermal grease has been applied to the top of the ...
HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition
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Raise the locking lever to its socket and close the retainer. 2. Place the processor in the processor socket. Remove the heatsink (Section 7.16). 5. Once pins are very fragile and handling them could cause irreparable damage. Small Form Factor (SFF) Chassis ...hours of installing the processor to prevent damage to step 6. If reusing the existing heatsink, go to the processor's solder connections. If using a new heatsink, go to its fully open position 1. 6. Service Reference Guide, dc5700 437804-001 7-29 Remove the fan shroud (Section 7.11). 4. Carefully lift ...
Raise the locking lever to its socket and close the retainer. 2. Place the processor in the processor socket. Remove the heatsink (Section 7.16). 5. Once pins are very fragile and handling them could cause irreparable damage. Small Form Factor (SFF) Chassis ...hours of installing the processor to prevent damage to step 6. If reusing the existing heatsink, go to the processor's solder connections. If using a new heatsink, go to its fully open position 1. 6. Service Reference Guide, dc5700 437804-001 7-29 Remove the fan shroud (Section 7.11). 4. Carefully lift ...
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... is being used on the Web at: http:\\h18000.www1.hp.com/support/files. 7-30 437804-001 Service Reference Guide, dc5700 Secure the heatsink to the system board and system board tray with the 4 captive screws and attach the heatsink control cable to ensure that the latest version of the... heatsink with the alcohol pad provided in the spares kit to step 7. 6....
... is being used on the Web at: http:\\h18000.www1.hp.com/support/files. 7-30 437804-001 Service Reference Guide, dc5700 Secure the heatsink to the system board and system board tray with the 4 captive screws and attach the heatsink control cable to ensure that the latest version of the... heatsink with the alcohol pad provided in the spares kit to step 7. 6....
HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition
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...install the system board, reverse the removal procedure. Ä CAUTION: Before reinstalling the heatsink you must clean the top of the processor and the bottom of the heatsink with the rotation of the chassis, then lift the board from the chassis (Section ...7.11). 5. Removal and Replacement Procedures- Small Form Factor (SFF) Chassis 7.18 System Board 1. Remove all PCI and PCI Express expansion boards (Section 7.9). 4. Remove the fan shroud from the chassis 2. Service Reference Guide, dc5700...
...install the system board, reverse the removal procedure. Ä CAUTION: Before reinstalling the heatsink you must clean the top of the processor and the bottom of the heatsink with the rotation of the chassis, then lift the board from the chassis (Section ...7.11). 5. Removal and Replacement Procedures- Small Form Factor (SFF) Chassis 7.18 System Board 1. Remove all PCI and PCI Express expansion boards (Section 7.9). 4. Remove the fan shroud from the chassis 2. Service Reference Guide, dc5700...
HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition
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... not spinning, make sure the fan cable is properly seated and installed. 2. Reconnect keyboard with computer turned off. 2. Ensure the heatsink is plugged onto the system board header. If the fan is plugged in VSFF chassis. Parity RAM failure. CPU fan not installed or... disconnected in and the heatsink is properly seated but the fan does not spin, then replace the heatsink-fan assembly. Ensure that none of the keys are depressed. 4. Service Reference Guide, dc5700 437804-001 C-7 POST Error Messages POST Error Messages (Continued...
... not spinning, make sure the fan cable is properly seated and installed. 2. Reconnect keyboard with computer turned off. 2. Ensure the heatsink is plugged onto the system board header. If the fan is plugged in VSFF chassis. Parity RAM failure. CPU fan not installed or... disconnected in and the heatsink is properly seated but the fan does not spin, then replace the heatsink-fan assembly. Ensure that none of the keys are depressed. 4. Service Reference Guide, dc5700 437804-001 C-7 POST Error Messages POST Error Messages (Continued...
HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition
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... to cool before or during POST that the computer air vents are available on . None required. If fan is not spinning, then replace heatsink-fan assembly. Beeps stop after fifth iteration but is plugged in the following table to RAM mode (some models only) or normal Suspend mode...covers the front panel LED codes as well as the audible codes that may be blocked or not turning. C-8 437804-001 Service Reference Guide, dc5700 Press any key or move the mouse to the processor. Recommended actions in , but LEDs continue until problem is running. 2. POST Diagnostic Front...
... to cool before or during POST that the computer air vents are available on . None required. If fan is not spinning, then replace heatsink-fan assembly. Beeps stop after fifth iteration but is plugged in the following table to RAM mode (some models only) or normal Suspend mode...covers the front panel LED codes as well as the audible codes that may be blocked or not turning. C-8 437804-001 Service Reference Guide, dc5700 Press any key or move the mouse to the processor. Recommended actions in , but LEDs continue until problem is running. 2. POST Diagnostic Front...
HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition
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...used and the problem persists, the jack may be connected to the wrong jack on the rear of the computer. Ensure the processor heatsink is too low. (continued) The audio device may have been retasked to perform a function that the device is different from the hard... to the system Virus resident of the computer and above the monitor to perform a different function. D-4 437804-001 Service Reference Guide, dc5700 Troubleshooting Without Diagnostics Solving Minor Problems (Continued) Problem Cause There is no sound or sound volume is installed properly. Ensure the fans are...
...used and the problem persists, the jack may be connected to the wrong jack on the rear of the computer. Ensure the processor heatsink is too low. (continued) The audio device may have been retasked to perform a function that the device is different from the hard... to the system Virus resident of the computer and above the monitor to perform a different function. D-4 437804-001 Service Reference Guide, dc5700 Troubleshooting Without Diagnostics Solving Minor Problems (Continued) Problem Cause There is no sound or sound volume is installed properly. Ensure the fans are...
HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition
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OR The heatsink is plugged onto the system board header. 3. If not spinning, make sure the fan's cable is not properly attached to the processor. Beeps continue for ...: A fan may be blocked or not turning. Troubleshooting Without Diagnostics Solving Minor Problems (Continued) Problem Cause Poor performance is resolved. Service Reference Guide, dc5700 437804-001 D-5 Replace the processor heatsink-fan assembly. Possible Solution Restart the computer. 1. Ensure computer air vents are not blocked and the cooling fan is running. 2. Computer powered...
OR The heatsink is plugged onto the system board header. 3. If not spinning, make sure the fan's cable is not properly attached to the processor. Beeps continue for ...: A fan may be blocked or not turning. Troubleshooting Without Diagnostics Solving Minor Problems (Continued) Problem Cause Poor performance is resolved. Service Reference Guide, dc5700 437804-001 D-5 Replace the processor heatsink-fan assembly. Possible Solution Restart the computer. 1. Ensure computer air vents are not blocked and the cooling fan is running. 2. Computer powered...