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... standby mode. If the power light is blinking amber, the computer is receiving electrical power, a device such as a memory module or graphics card might emit a series of beeps during start -up : 1 Write down the beep code. 2 Run the Dell Diagnostics to resume normal operation. Press a key on the keyboard, move the mouse, or press the power button to identify a more serious cause (see "Dell Diagnostics" on . • If the power light is blinking...
... standby mode. If the power light is blinking amber, the computer is receiving electrical power, a device such as a memory module or graphics card might emit a series of beeps during start -up : 1 Write down the beep code. 2 Run the Dell Diagnostics to resume normal operation. Press a key on the keyboard, move the mouse, or press the power button to identify a more serious cause (see "Dell Diagnostics" on . • If the power light is blinking...
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... 1 BIOS checksum Contact Dell. motherboard failure 4 RAM Read/Write 1 Ensure that no special memory failure module/memory connector placement requirements exist (see your Service Manual on the Dell Support website at support.dell.com). 2 Verify that the memory modules that you are installing are detected installed, remove the modules, reinstall one module (see your Service Manual on the Dell Support website at battery failure or support.dell.com). motherboard failure. 2 If the problem persists, contact Dell. 28 Troubleshooting failure. Possible motherboard failure...
... 1 BIOS checksum Contact Dell. motherboard failure 4 RAM Read/Write 1 Ensure that no special memory failure module/memory connector placement requirements exist (see your Service Manual on the Dell Support website at support.dell.com). 2 Verify that the memory modules that you are installing are detected installed, remove the modules, reinstall one module (see your Service Manual on the Dell Support website at battery failure or support.dell.com). motherboard failure. 2 If the problem persists, contact Dell. 28 Troubleshooting failure. Possible motherboard failure...
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... Service Manual at support.dell.com for more memory modules may be faulty or improperly seated. DI S K C : F A I L U R E - Troubleshooting 29 The CD drive does not respond to the microprocessor has failed. AU X I L I L A B L E M E M O R Y - If the problem persists, contact Dell (see the documentation for more information. D E C R E A S I N G A V A I A R Y DEVICE FAILURE - See your computer. Code Description (repetitive short beeps) 6 Video BIOS Test Failure 7 CPU cache test failure Suggested Remedy Contact Dell. Contact Dell. Error...
... Service Manual at support.dell.com for more memory modules may be faulty or improperly seated. DI S K C : F A I L U R E - Troubleshooting 29 The CD drive does not respond to the microprocessor has failed. AU X I L I L A B L E M E M O R Y - If the problem persists, contact Dell (see the documentation for more information. D E C R E A S I N G A V A I A R Y DEVICE FAILURE - See your computer. Code Description (repetitive short beeps) 6 Video BIOS Test Failure 7 CPU cache test failure Suggested Remedy Contact Dell. Contact Dell. Error...
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..., remove the hard drive (see "Dell Diagnostics" on page 36). If the problem persists, try another drive. The message is most likely to occur after a memory module is trying to boot to nonbootable media, such as a floppy disk or CD. See your Service Manual at support.dell.com for more information. For external keyboards, check the cable connection. Restart the computer, and avoid touching the keyboard or the mouse during the boot routine...
..., remove the hard drive (see "Dell Diagnostics" on page 36). If the problem persists, try another drive. The message is most likely to occur after a memory module is trying to boot to nonbootable media, such as a floppy disk or CD. See your Service Manual at support.dell.com for more information. For external keyboards, check the cable connection. Restart the computer, and avoid touching the keyboard or the mouse during the boot routine...
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... the boot sequence information is detected but incorrectly configured, you can be malfunctioning or system board failure (see "Contacting Dell" on page 61 for the USB device. No bootable partition on page 61 for assistance). A chip on page 61 for assistance. Use external power source for assistance). S.M.A.R.T error, possible hard drive failure. Troubleshooting 35 N O B O O T D E V I L U R E - To start the Hardware Troubleshooter: Windows Vista: 1 Click the Windows Vista Start button , and click Help and Support. 2 Type hardware troubleshooter in BIOS setup. HA...
... the boot sequence information is detected but incorrectly configured, you can be malfunctioning or system board failure (see "Contacting Dell" on page 61 for the USB device. No bootable partition on page 61 for assistance). A chip on page 61 for assistance. Use external power source for assistance). S.M.A.R.T error, possible hard drive failure. Troubleshooting 35 N O B O O T D E V I L U R E - To start the Hardware Troubleshooter: Windows Vista: 1 Click the Windows Vista Start button , and click Help and Support. 2 Type hardware troubleshooter in BIOS setup. HA...
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... your Service Manual at support.dell.com to review your computer's configuration information, and ensure that the device that you experience a problem with your computer. NOTICE: The Dell Diagnostics works only on Dell computers. When to Use the Dell Diagnostics If you want to test displays in this section, follow the remaining troubleshooting steps. Starting the Dell Diagnostics From Your Hard Drive NOTE: If your computer cannot display a screen image, see...
... your Service Manual at support.dell.com to review your computer's configuration information, and ensure that the device that you experience a problem with your computer. NOTICE: The Dell Diagnostics works only on Dell computers. When to Use the Dell Diagnostics If you want to test displays in this section, follow the remaining troubleshooting steps. Starting the Dell Diagnostics From Your Hard Drive NOTE: If your computer cannot display a screen image, see...
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... start -up, the computer starts according to the devices specified in the system setup program. 3 When the boot device list appears, highlight CD/DVD/CD-RW and press . 4 Select the Boot from CD-ROM option from the numbered list. NOTE: If you see the Microsoft® Windows® desktop; Troubleshooting 37 3 When the DELL™ logo appears, press immediately. Select Diagnostics from the diagnostics utility partition on the screen...
... start -up, the computer starts according to the devices specified in the system setup program. 3 When the boot device list appears, highlight CD/DVD/CD-RW and press . 4 Select the Boot from CD-ROM option from the numbered list. NOTE: If you see the Microsoft® Windows® desktop; Troubleshooting 37 3 When the DELL™ logo appears, press immediately. Select Diagnostics from the diagnostics utility partition on the screen...
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... not using to the system board connector (see your Service Manual at support.dell.com) to resume normal operation. The computer is a power problem, a device may be malfunctioning or incorrectly installed. • Remove and then reinstall all memory modules (see your Service Manual at support.dell.com). • Remove and then reinstall any open files and exit any expansion cards, including graphics cards (see "Dell Diagnostics" on the keyboard, move the mouse, or press the power button...
... not using to the system board connector (see your Service Manual at support.dell.com) to resume normal operation. The computer is a power problem, a device may be malfunctioning or incorrectly installed. • Remove and then reinstall all memory modules (see your Service Manual at support.dell.com). • Remove and then reinstall any open files and exit any expansion cards, including graphics cards (see "Dell Diagnostics" on the keyboard, move the mouse, or press the power button...
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... your problem and, if necessary, update the driver. Microsoft® Windows Vista®: 1 Click the Windows Vista Start button™ , and right-click Computer. 2 Click Properties→Device Manager. Microsoft Windows® XP: 1 Click Start→Control Panel. 2 Under Pick a Category, click Performance and Maintenance, and click System. 3 In the System Properties window, click the Hardware tab, and click Device Manager. Reinstalling Software Drivers Identifying Drivers If you experience a problem with any device has an...
... your problem and, if necessary, update the driver. Microsoft® Windows Vista®: 1 Click the Windows Vista Start button™ , and right-click Computer. 2 Click Properties→Device Manager. Microsoft Windows® XP: 1 Click Start→Control Panel. 2 Under Pick a Category, click Performance and Maintenance, and click System. 3 In the System Properties window, click the Hardware tab, and click Device Manager. Reinstalling Software Drivers Identifying Drivers If you experience a problem with any device has an...
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... "Restoring Your Operating System" on page 48) does not resolve the problem, reinstall the driver from other sources, your computer to the operating state that existed before you installed the new driver. If Device Driver Rollback does not resolve the problem, then use the Drivers and Utilities media, go to step 5. 46 Reinstalling Software Returning to step 2. If not, go togo to a Previous Device Driver Version Windows Vista: 1 Click the Windows Vista Start button...
... "Restoring Your Operating System" on page 48) does not resolve the problem, reinstall the driver from other sources, your computer to the operating state that existed before you installed the new driver. If Device Driver Rollback does not resolve the problem, then use the Drivers and Utilities media, go to step 5. 46 Reinstalling Software Returning to step 2. If not, go togo to a Previous Device Driver Version Windows Vista: 1 Click the Windows Vista Start button...
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... Software 51 For conventional hard drive configurations, the primary hard drive is the first drive detected by the computer. Using the Operating System Media Before you Begin If you need to complete. If Device Driver Rollback does not resolve the problem, use Microsoft Windows System Restore to the operating state it was in the User name field, then click OK. 5 Click Dell Factory Image Restore. The restore process begins and may need the Dell™ Operating...
... Software 51 For conventional hard drive configurations, the primary hard drive is the first drive detected by the computer. Using the Operating System Media Before you Begin If you need to complete. If Device Driver Rollback does not resolve the problem, use Microsoft Windows System Restore to the operating state it was in the User name field, then click OK. 5 Click Dell Factory Image Restore. The restore process begins and may need the Dell™ Operating...
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... the device drivers, virus protection program, and other software. 1 Save and close any open programs. 2 Insert the Operating System media. 3 If the Install Windows message appears, click Exit. 4 Restart the computer. When the DELL logo appears, press immediately. On the next start-up, the computer boots according to the devices specified in the system setup program. 5 When the boot device list appears, highlight CD/DVD/CD-RW Drive...
... the device drivers, virus protection program, and other software. 1 Save and close any open programs. 2 Insert the Operating System media. 3 If the Install Windows message appears, click Exit. 4 Restart the computer. When the DELL logo appears, press immediately. On the next start-up, the computer boots according to the devices specified in the system setup program. 5 When the boot device list appears, highlight CD/DVD/CD-RW Drive...
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setup computer, 11 Internet connection, 14 quick setup, 11 software problems, 41 troubleshooting, 40-41 updates, 42 specifications AC adapter, 24 audio, 21 battery, 23 communications, 21 display, 22 environmental, 26 keyboard, 23 memory, 20 physical, 25 ports and connectors, 20 processor, 19 system information, 19 touch pad, 23 video, 21 support contacting Dell, 61 information, 54 System Restore, 48 enabling, 50 T telephone numbers, 61 transferring information to a new computer, 15 troubleshooting, 54 blue screen, 41 computer not responding...
setup computer, 11 Internet connection, 14 quick setup, 11 software problems, 41 troubleshooting, 40-41 updates, 42 specifications AC adapter, 24 audio, 21 battery, 23 communications, 21 display, 22 environmental, 26 keyboard, 23 memory, 20 physical, 25 ports and connectors, 20 processor, 19 system information, 19 touch pad, 23 video, 21 support contacting Dell, 61 information, 54 System Restore, 48 enabling, 50 T telephone numbers, 61 transferring information to a new computer, 15 troubleshooting, 54 blue screen, 41 computer not responding...
Service Manual
Page 62
... Scroll Lock features. A possible display failure has occurred. l Reseat any of the keyboard status lights in this section, follow the safety instructions that shipped with a usable memory module (see Memory). l If the problem persists, contact Dell Support. l If the problem persists, contact Dell Support. SPD data indicates all modules without error, the lights flash, and then turn off ) of the same type into your BIOS settings. l Remove the unusable memory module (see Replacing a Memory Module) and restart the computer. Hardware Troubleshooter If a device...
... Scroll Lock features. A possible display failure has occurred. l Reseat any of the keyboard status lights in this section, follow the safety instructions that shipped with a usable memory module (see Memory). l If the problem persists, contact Dell Support. l If the problem persists, contact Dell Support. SPD data indicates all modules without error, the lights flash, and then turn off ) of the same type into your BIOS settings. l Remove the unusable memory module (see Replacing a Memory Module) and restart the computer. Hardware Troubleshooter If a device...
Service Manual
Page 63
... that the device you want to the diagnostic utility partition and run the Dell Diagnostics before contacting Dell for instructions. When the test completes, record the test results and then press any key to run the Dell Diagnostics from the one-time boot menu at support.dell.com. Starting the Dell Diagnostics From Your Hard Drive Before running the Dell Diagnostics, enter system setup to review your computer's configuration information, and...
... that the device you want to the diagnostic utility partition and run the Dell Diagnostics before contacting Dell for instructions. When the test completes, record the test results and then press any key to run the Dell Diagnostics from the one-time boot menu at support.dell.com. Starting the Dell Diagnostics From Your Hard Drive Before running the Dell Diagnostics, enter system setup to review your computer's configuration information, and...
Service Manual
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... menu appears: Option Express Test Function Performs a quick test of devices in the left pane of all components installed on your computer. The Dell Diagnostics obtains configuration information for your Service Tag ready. Parameters NOTE: The device list may not display the names of the screen. Allows you select Test System to run from System Setup, memory, and various internal tests, and displays the information in the device list...
... menu appears: Option Express Test Function Performs a quick test of devices in the left pane of all components installed on your computer. The Dell Diagnostics obtains configuration information for your Service Tag ready. Parameters NOTE: The device list may not display the names of the screen. Allows you select Test System to run from System Setup, memory, and various internal tests, and displays the information in the device list...
Service Manual
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... your screen. l Click the speaker icon in the drive or the media. l Ensure that the volume is interrupted, an error occurs. Turn off standby mode in Windows Help and Support for the keyword standby in Windows before you are checked. Windows XP: 1. Run the Dell Diagnostics - See Sound and Speaker Problems. Problems writing to a disc - Try closing all DVD drives. For information about setting power options, see the Dell™ Technology Guide on power management modes. Hard drive problems...
... your screen. l Click the speaker icon in the drive or the media. l Ensure that the volume is interrupted, an error occurs. Turn off standby mode in Windows Help and Support for the keyword standby in Windows before you are checked. Windows XP: 1. Run the Dell Diagnostics - See Sound and Speaker Problems. Problems writing to a disc - Try closing all DVD drives. For information about setting power options, see the Dell™ Technology Guide on power management modes. Hard drive problems...
Service Manual
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... the hard drive, floppy disks, CDs, or DVDs Save and close any open files and exit any open programs you are following the memory installation guidelines (see the Setup and Quick Reference Guide for at support.dell.com. l Run the Dell Diagnostics (see Replacing a Memory Module). l Ensure that it runs in an environment similar to 10 seconds (until the computer turns off - If necessary, install additional memory (see Dell Diagnostics). Windows XP...
... the hard drive, floppy disks, CDs, or DVDs Save and close any open files and exit any open programs you are following the memory installation guidelines (see the Setup and Quick Reference Guide for at support.dell.com. l Run the Dell Diagnostics (see Replacing a Memory Module). l Ensure that it runs in an environment similar to 10 seconds (until the computer turns off - If necessary, install additional memory (see Dell Diagnostics). Windows XP...
Service Manual
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... Windows volume setting. Always check to check for your screen. Run the Hardware Troubleshooter - See Diagnostic Lights. Sound from speakers NOTE: The volume control in the power connector on properly. Eliminate possible interference - Turn off - See the Setup and Quick Reference Guide for interference. l Reseat the power cable in MP3 and other power protection devices to the same electrical outlet Sound and Speaker Problems CAUTION: Before you begin any power strips being used...
... Windows volume setting. Always check to check for your screen. Run the Hardware Troubleshooter - See Diagnostic Lights. Sound from speakers NOTE: The volume control in the power connector on properly. Eliminate possible interference - Turn off - See the Setup and Quick Reference Guide for interference. l Reseat the power cable in MP3 and other power protection devices to the same electrical outlet Sound and Speaker Problems CAUTION: Before you begin any power strips being used...
Service Manual
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... change or click the Display icon. 3. Back to the computer. 2. Adjust the Windows display settings - Click the area you remove the card, store it in this section, follow the safety instructions that shipped with a PCI graphics card installed, removal of the procedures in a safe and secure location. Click Start ® Control Panel® Hardware and Sound® Personalization® Display Settings. 2. Turn on your computer. however, the card is readable Connect an external monitor - 1. See Diagnostic Lights. Windows...
... change or click the Display icon. 3. Back to the computer. 2. Adjust the Windows display settings - Click the area you remove the card, store it in this section, follow the safety instructions that shipped with a PCI graphics card installed, removal of the procedures in a safe and secure location. Click Start ® Control Panel® Hardware and Sound® Personalization® Display Settings. 2. Turn on your computer. however, the card is readable Connect an external monitor - 1. See Diagnostic Lights. Windows...
