Dell Technology Guide
Page 336
If the computer is connected to a printer, print each file before calling Dell. Otherwise, record the contents of each file. Error message, beep code, or diagnostic code: Description of problem and troubleshooting procedures you connected to a network? Yes No Network, version, and network adapter: Programs and versions: See ...
If the computer is connected to a printer, print each file before calling Dell. Otherwise, record the contents of each file. Error message, beep code, or diagnostic code: Description of problem and troubleshooting procedures you connected to a network? Yes No Network, version, and network adapter: Programs and versions: See ...
Owner's Manual
Page 6
... Video and Monitor Problems 81 If the screen is blank 81 If the screen is difficult to read 82 3 Troubleshooting Tools 83 Power Lights 83 Beep Codes 84 System Messages 86 Dell Diagnostics 88 When to Use the Dell Diagnostics 88 Starting the Dell Diagnostics From Your Hard Drive 88 6 Contents
... Video and Monitor Problems 81 If the screen is blank 81 If the screen is difficult to read 82 3 Troubleshooting Tools 83 Power Lights 83 Beep Codes 84 System Messages 86 Dell Diagnostics 88 When to Use the Dell Diagnostics 88 Starting the Dell Diagnostics From Your Hard Drive 88 6 Contents
Owner's Manual
Page 76
... and front panel cable are securely connected to resume normal operation. I F T H E P O W E R L I G H T I S B L I N K I N G - I F T H E P O W E R L I G H T I S S T E A D Y A M B E R - The computer is working by testing it with another device, such as a lamp. I F T H E P O W E R L I G H T I S O F F - See "Beep Codes" on . Power Problems CAUTION: Before you begin any of Your Computer" on page 108). 76 Solving Problems The computer is either turned off or...
... and front panel cable are securely connected to resume normal operation. I F T H E P O W E R L I G H T I S B L I N K I N G - I F T H E P O W E R L I G H T I S S T E A D Y A M B E R - The computer is working by testing it with another device, such as a lamp. I F T H E P O W E R L I G H T I S O F F - See "Beep Codes" on . Power Problems CAUTION: Before you begin any of Your Computer" on page 108). 76 Solving Problems The computer is either turned off or...
Owner's Manual
Page 81
... a key on the keyboard or move the mouse. Ensure that the monitor cable is connected to the card, rather than the video connector on . C H E C K T H E D I A G N O S T I C L I C A L O U T L E T - See "Beep Codes" on the setup diagram for your computer. If the power light is off, firmly press the button to ensure that the graphics cable is...
... a key on the keyboard or move the mouse. Ensure that the monitor cable is connected to the card, rather than the video connector on . C H E C K T H E D I A G N O S T I C L I C A L O U T L E T - See "Beep Codes" on the setup diagram for your computer. If the power light is off, firmly press the button to ensure that the graphics cable is...
Owner's Manual
Page 83
...to resume normal operation.If the power light is blue and the computer is not responding: - If the display is connected and powered on, see "Beep Codes" on page 84. The power button light (bi-color LED) located on . - Troubleshooting Tools Power Lights CAUTION: Before you begin any of... computer and the electrical outlet. - Ensure that the computer turns on . - Press a key on . If the display is connected and powered on, see "Beep Codes" on page 84. • If the power light is blinking blue, the computer is not responding: - Troubleshooting Tools 83 If the computer is plugged...
...to resume normal operation.If the power light is blue and the computer is not responding: - If the display is connected and powered on, see "Beep Codes" on page 84. The power button light (bi-color LED) located on . - Troubleshooting Tools Power Lights CAUTION: Before you begin any of... computer and the electrical outlet. - Ensure that the computer turns on . - Press a key on . If the display is connected and powered on, see "Beep Codes" on page 84. • If the power light is blinking blue, the computer is not responding: - Troubleshooting Tools 83 If the computer is plugged...
Owner's Manual
Page 84
... start -up if the monitor cannot display errors or problems. This series of beeps, called a beep code, identifies a problem. Remove and then reinstall the memory modules (see "Dell Diagnostics" on page 128). • If the power light is receiving electrical power, a device might emit a series of...reinstall the graphics card, if applicable (see "Inside View of beeps during start -up : 1 Write down the beep code. 2 Run the Dell Diagnostics to the system board (see "Cards" on page 88). 84 Troubleshooting Tools This beep code tells you that all power cables are securely connected to...
... start -up if the monitor cannot display errors or problems. This series of beeps, called a beep code, identifies a problem. Remove and then reinstall the memory modules (see "Dell Diagnostics" on page 128). • If the power light is receiving electrical power, a device might emit a series of...reinstall the graphics card, if applicable (see "Inside View of beeps during start -up : 1 Write down the beep code. 2 Run the Dell Diagnostics to the system board (see "Cards" on page 88). 84 Troubleshooting Tools This beep code tells you that all power cables are securely connected to...
Owner's Manual
Page 85
If the computer starts normally, reinstall an additional module. Contact Dell. CPU cache test failure Contact Dell. Video BIOS Test Failure. Contact Dell. failure RAM Read/Write failure 1 Ensure that no special memory module/memory connector placement ... memory modules are compatible with your computer (see "Installing Memory" on page 125). 3 If the problem persists, contact Dell. Possible motherboard Contact Dell. Code (repetitive short beeps) 1 2 3 4 5 6 7 Description Suggested Remedy BIOS checksum failure. Continue until you have identified a faulty module ...
If the computer starts normally, reinstall an additional module. Contact Dell. CPU cache test failure Contact Dell. Video BIOS Test Failure. Contact Dell. failure RAM Read/Write failure 1 Ensure that no special memory module/memory connector placement ... memory modules are compatible with your computer (see "Installing Memory" on page 125). 3 If the problem persists, contact Dell. Possible motherboard Contact Dell. Code (repetitive short beeps) 1 2 3 4 5 6 7 Description Suggested Remedy BIOS checksum failure. Continue until you have identified a faulty module ...
Owner's Manual
Page 217
Index A audio. See sound B battery problems, 63 replacing, 157 beep codes, 84 BIOS, 185 boot sequence, 189 changing, 189-190 option settings, 189 booting to a USB device, 189 C cards installing PCI, 129 PCI, 128 removing .../DVD drive installing, 155 problems, 65 removing, 154 CD-RW drive problems, 65 CDs, 34 playing, 31 Check Disk, 66 CMOS settings clearing, 194 computer beep codes, 84 components inside, 108 crashes, 70-71 inside view, 108 restore to previous state, 96 stops responding, 70 conflicts software and hardware incompatibilities, 95...
Index A audio. See sound B battery problems, 63 replacing, 157 beep codes, 84 BIOS, 185 boot sequence, 189 changing, 189-190 option settings, 189 booting to a USB device, 189 C cards installing PCI, 129 PCI, 128 removing .../DVD drive installing, 155 problems, 65 removing, 154 CD-RW drive problems, 65 CDs, 34 playing, 31 Check Disk, 66 CMOS settings clearing, 194 computer beep codes, 84 components inside, 108 crashes, 70-71 inside view, 108 restore to previous state, 96 stops responding, 70 conflicts software and hardware incompatibilities, 95...
Owner's Manual
Page 218
... support policy, 197 support site, 12 Dell Diagnostics, 88 diagnostics beep codes, 84 Dell, 88 documentation End User License Agreement, 11 ergonomics, ...149 replacing, 150 drivers, 91 about, 91 identifying, 92 reinstalling, 92 Drivers and Utilities media, 93 Dell Diagnostics, 88 drives, 137 hard drive, 139 installing CD/DVD, 155 installing floppy, 147 installing hard drive... 34 playing, 31 E e-mail problems, 66 End User License Agreement, 11 ergonomics information, 11 error messages beep codes, 84 troubleshooting, 68 F Files and Settings Transfer Wizard, 54, 60 Finding Information, 11 Flex Bay ...
... support policy, 197 support site, 12 Dell Diagnostics, 88 diagnostics beep codes, 84 Dell, 88 documentation End User License Agreement, 11 ergonomics, ...149 replacing, 150 drivers, 91 about, 91 identifying, 92 reinstalling, 92 Drivers and Utilities media, 93 Dell Diagnostics, 88 drives, 137 hard drive, 139 installing CD/DVD, 155 installing floppy, 147 installing hard drive... 34 playing, 31 E e-mail problems, 66 End User License Agreement, 11 ergonomics information, 11 error messages beep codes, 84 troubleshooting, 68 F Files and Settings Transfer Wizard, 54, 60 Finding Information, 11 Flex Bay ...
Owner's Manual
Page 219
See system board mouse problems, 74 Index 219 H hard drive installing, 141 installing second, 142 problems, 66 removing, 139 hardware beep codes, 84 conflicts, 95 Dell Diagnostics, 88 hibernate mode, 42-43, 45 I I/O panel replacing, 162 installing parts before you begin, 103 recommended tools, 103 turning off your computer, 104 Internet ...
See system board mouse problems, 74 Index 219 H hard drive installing, 141 installing second, 142 problems, 66 removing, 139 hardware beep codes, 84 conflicts, 95 Dell Diagnostics, 88 hibernate mode, 42-43, 45 I I/O panel replacing, 162 installing parts before you begin, 103 recommended tools, 103 turning off your computer, 104 Internet ...
Owner's Manual
Page 220
... Power Options Properties, 46 power options properties, 42 printer cable, 29 connecting, 28 220 Index problems, 77 setting up, 28 USB, 29 problems battery, 63 beep codes, 84 blue screen, 71 CD drive, 65 CD-RW drive, 65 computer crashes, 70-71 computer stops responding, 70 conflicts, 95... Dell Diagnostics, 88 drives, 64 DVD drive, 65 e-mail, 66 error messages, 68 general, 70 hard drive, 66 Internet, 66 keyboard, 69 Media Card Reader, 72 ...
... Power Options Properties, 46 power options properties, 42 printer cable, 29 connecting, 28 220 Index problems, 77 setting up, 28 USB, 29 problems battery, 63 beep codes, 84 blue screen, 71 CD drive, 65 CD-RW drive, 65 computer crashes, 70-71 computer stops responding, 70 conflicts, 95... Dell Diagnostics, 88 drives, 64 DVD drive, 65 e-mail, 66 error messages, 68 general, 70 hard drive, 66 Internet, 66 keyboard, 69 Media Card Reader, 72 ...