Dell Technology Guide
Page 20
Dell Support Center 285 Solving Problems 287 Battery Problems 287 Drive Problems 287 Optical Drive Problems 288 E-Mail, Modem, and Internet Problems . . . . . 289 Error Messages 290 IEEE 1394 Device Problems 291 Keyboard Problems for External Keyboards . . . 292 Lockups and Software Problems 292 Memory Problems 294 Mouse Problems 295 Network Problems 296 Power Problems 296 Printer Problems 298 Scanner Problems 299 Sound and Speaker Problems 299 Touch Pad or...
Dell Support Center 285 Solving Problems 287 Battery Problems 287 Drive Problems 287 Optical Drive Problems 288 E-Mail, Modem, and Internet Problems . . . . . 289 Error Messages 290 IEEE 1394 Device Problems 291 Keyboard Problems for External Keyboards . . . 292 Lockups and Software Problems 292 Memory Problems 294 Mouse Problems 295 Network Problems 296 Power Problems 296 Printer Problems 298 Scanner Problems 299 Sound and Speaker Problems 299 Touch Pad or...
Dell Technology Guide
Page 82
... High-speed optical drive vibration is normal and may prevent the operating system from starting. The drive makes a scraping or grinding sound • Ensure that the sound is not caused by a program. • Ensure that the computer is shut down. 2 Straighten a paper clip and insert... eject (for your CD, DVD, or BD software. RUN CHECK DISK - 82 Drives and Media Problems writing to room temperature before turning it stops. R U N THE DELL D I A G N O S T I T O N - See "Running the Dell Diagnostics" on . See the help files for drives that are not slot-loading) 1 Ensure that the...
... High-speed optical drive vibration is normal and may prevent the operating system from starting. The drive makes a scraping or grinding sound • Ensure that the sound is not caused by a program. • Ensure that the computer is shut down. 2 Straighten a paper clip and insert... eject (for your CD, DVD, or BD software. RUN CHECK DISK - 82 Drives and Media Problems writing to room temperature before turning it stops. R U N THE DELL D I A G N O S T I T O N - See "Running the Dell Diagnostics" on . See the help files for drives that are not slot-loading) 1 Ensure that the...
Dell Technology Guide
Page 288
...-right corner of your computer's Documentation and see "Running the Dell Diagnostics" on page 281. C H E C K T H E S P E A K E R S A N D S U B W O O F E R - See "Configuring Your Power Settings" on page 137 or search for the keyword standby in all programs before you write to an Optical Drive C L O S E O T H E R P R O G R A M S - R U N T H E D E L L D I A G N O S T I C S - See "Sound and Speaker Problems" on power management modes. If the stream is not...
...-right corner of your computer's Documentation and see "Running the Dell Diagnostics" on page 281. C H E C K T H E S P E A K E R S A N D S U B W O O F E R - See "Configuring Your Power Settings" on page 137 or search for the keyword standby in all programs before you write to an Optical Drive C L O S E O T H E R P R O G R A M S - R U N T H E D E L L D I A G N O S T I C S - See "Sound and Speaker Problems" on power management modes. If the stream is not...
Dell Technology Guide
Page 290
...A R E C O N N E C T E D T O T H E I L E W A S N O T F O U N D - For help, contact your modem→ Properties→ Diagnostics→ Query Modem to identify and resolve modem problems. Modem Helper is not available on the screen to verify that the modem is operating properly. If all commands receive responses, the modem is communicating... the telephone wall jack. Windows Vista 1 Click Start → Control Panel→ Hardware and Sound→ Phone and Modem Options→ Modems. 2 Click the COM port for your computer. With... Homepage at www.dell.com/regulatory_compliance.
...A R E C O N N E C T E D T O T H E I L E W A S N O T F O U N D - For help, contact your modem→ Properties→ Diagnostics→ Query Modem to identify and resolve modem problems. Modem Helper is not available on the screen to verify that the modem is operating properly. If all commands receive responses, the modem is communicating... the telephone wall jack. Windows Vista 1 Click Start → Control Panel→ Hardware and Sound→ Phone and Modem Options→ Modems. 2 Click the COM port for your computer. With... Homepage at www.dell.com/regulatory_compliance.
Dell Technology Guide
Page 291
...RECOGNIZED BY WINDOWS - Windows Vista 1 Click Start → Control Panel→ Hardware and Sound. 2 Click Device Manager. T H E D E V I C E I N - Insert a bootable...). The drive cannot read the disk. Contact Dell (see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance. NOTE: Your computer supports only IEEE...resources. O P E R A T I N S YS T E M S E T U P - IEEE 1394 Device Problems CAUTION: Before you want to remove. 3 Click Uninstall. 4 See the program documentation for installation instructions. Troubleshooting 291 ENSURE THAT ...
...RECOGNIZED BY WINDOWS - Windows Vista 1 Click Start → Control Panel→ Hardware and Sound. 2 Click Device Manager. T H E D E V I C E I N - Insert a bootable...). The drive cannot read the disk. Contact Dell (see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance. NOTE: Your computer supports only IEEE...resources. O P E R A T I N S YS T E M S E T U P - IEEE 1394 Device Problems CAUTION: Before you want to remove. 3 Click Uninstall. 4 See the program documentation for installation instructions. Troubleshooting 291 ENSURE THAT ...
Dell Technology Guide
Page 296
...additional safety best practices information, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance. Windows Vista 1 Click Start → Control Panel→ Hardware and Sound→ Mouse. 2 Adjust the settings as needed . Contact your ...U T E R - Ensure that the network is off (see "Diagnostic Lights for Laptop Computers" on page 79. If the link integrity light is functioning. Power Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions shipped with your network settings are correct and that the...
...additional safety best practices information, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance. Windows Vista 1 Click Start → Control Panel→ Hardware and Sound→ Mouse. 2 Adjust the settings as needed . Contact your ...U T E R - Ensure that the network is off (see "Diagnostic Lights for Laptop Computers" on page 79. If the link integrity light is functioning. Power Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions shipped with your network settings are correct and that the...
Dell Technology Guide
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...- • See the printer documentation for setup and troubleshooting information. Windows Vista 1 Click Start → Control Panel→ Hardware and Sound→ Printers. 2 If the printer is listed, right-click the printer icon. 3 Click Properties and click Ports. 4 Adjust the ... section, follow the safety instructions shipped with another device, such as needed. For additional safety best practices information, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance. TE S T T H E E L E C T R I O N - For a USB printer, ensure that the electrical outlet ...
...- • See the printer documentation for setup and troubleshooting information. Windows Vista 1 Click Start → Control Panel→ Hardware and Sound→ Printers. 2 If the printer is listed, right-click the printer icon. 3 Click Properties and click Ports. 4 Adjust the ... section, follow the safety instructions shipped with another device, such as needed. For additional safety best practices information, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance. TE S T T H E E L E C T R I O N - For a USB printer, ensure that the electrical outlet ...
Dell Technology Guide
Page 299
... best practices information, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance. Windows Vista 1 Click Start → Control Panel→ Hardware and Sound→ Scanners and Cameras. 2 If the scanner is listed..., Windows recognizes the scanner. See the scanner documentation for setup and troubleshooting information. Sound and Speaker Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions shipped with your computer. C H E C K T H E S C A N N E R ...
... best practices information, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance. Windows Vista 1 Click Start → Control Panel→ Hardware and Sound→ Scanners and Cameras. 2 If the scanner is listed..., Windows recognizes the scanner. See the scanner documentation for setup and troubleshooting information. Sound and Speaker Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions shipped with your computer. C H E C K T H E S C A N N E R ...
Dell Technology Guide
Page 301
...reconnect the cable. TO VERIFY THAT THE PROBLEM IS WITH THE MOUSE, CHECK THE TOUCH... O W S V O L U M E C O N T R O L - Click or double-click the speaker icon in the Dell Diagnostics (see "System Setup" on the computer. 4 At the Windows desktop, use the touch pad to the computer. Disconnect the mouse cable...U P P R O G R A M S E T T I O N - No Sound From Headphones C H E C K T H E H E A D P H O N E C A B L E C O N N E C T I N G S - Ensure that the sound is securely inserted into the headphone connector (see the documentation shipped with your screen. See "Installing ...
...reconnect the cable. TO VERIFY THAT THE PROBLEM IS WITH THE MOUSE, CHECK THE TOUCH... O W S V O L U M E C O N T R O L - Click or double-click the speaker icon in the Dell Diagnostics (see "System Setup" on the computer. 4 At the Windows desktop, use the touch pad to the computer. Disconnect the mouse cable...U P P R O G R A M S E T T I O N - No Sound From Headphones C H E C K T H E H E A D P H O N E C A B L E C O N N E C T I N G S - Ensure that the sound is securely inserted into the headphone connector (see the documentation shipped with your screen. See "Installing ...
Owner's Manual
Page 6
... Problems 74 Network Problems 75 Power Problems 76 Printer Problems 77 Scanner Problems 78 Sound and Speaker Problems 79 No sound from speakers 79 No sound from headphones 80 Video and Monitor Problems 81 If the screen is blank 81 If the screen is difficult to read 82 3 Troubleshooting Tools 83 Power Lights 83 Beep Codes 84 System Messages 86 Dell...
... Problems 74 Network Problems 75 Power Problems 76 Printer Problems 77 Scanner Problems 78 Sound and Speaker Problems 79 No sound from speakers 79 No sound from headphones 80 Video and Monitor Problems 81 If the screen is blank 81 If the screen is difficult to read 82 3 Troubleshooting Tools 83 Power Lights 83 Beep Codes 84 System Messages 86 Dell...
Owner's Manual
Page 65
... write to a CD/DVD-RW drive C L O S E O T H E R P R O G R A M S - CD and DVD drive problems NOTE: High-speed CD or DVD drive vibration is not muted by clicking the slidebar and dragging it up by clicking any boxes that the... the volume is turned up . • Ensure that are checked. NOTE: Because of data when writing. Problems writing to the CD/DVD-RW. If the stream is interrupted, an error occurs. Try closing all DVD titles... Panel icon, click Power Options. 4 From the Power Schemes tab, select Always On. Solving Problems 65 See "Sound and Speaker Problems" on page 79.
... write to a CD/DVD-RW drive C L O S E O T H E R P R O G R A M S - CD and DVD drive problems NOTE: High-speed CD or DVD drive vibration is not muted by clicking the slidebar and dragging it up by clicking any boxes that the... the volume is turned up . • Ensure that are checked. NOTE: Because of data when writing. Problems writing to the CD/DVD-RW. If the stream is interrupted, an error occurs. Try closing all DVD titles... Panel icon, click Power Options. 4 From the Power Schemes tab, select Always On. Solving Problems 65 See "Sound and Speaker Problems" on page 79.
Owner's Manual
Page 74
...and then press . 3 After the computer turns off, reconnect the mouse cable as needed . 74 Solving Problems Windows Vista: 1 Click Start → Control Panel→ Hardware and Sound→ Mouse. 2 Adjust the settings as shown on page 185. CHECK THE MOUSE CABLE - 1 ... USB PORTS ARE ENABLED IN THE SYSTEM SETUP P R O G R A M - Connect a properly working mouse to the computer. 2 Reconnect the mouse cable as needed . Mouse Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. C L E A N T H E M O U S ...
...and then press . 3 After the computer turns off, reconnect the mouse cable as needed . 74 Solving Problems Windows Vista: 1 Click Start → Control Panel→ Hardware and Sound→ Mouse. 2 Adjust the settings as shown on page 185. CHECK THE MOUSE CABLE - 1 ... USB PORTS ARE ENABLED IN THE SYSTEM SETUP P R O G R A M - Connect a properly working mouse to the computer. 2 Reconnect the mouse cable as needed . Mouse Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. C L E A N T H E M O U S ...
Owner's Manual
Page 78
...your scanner is USB. For a USB printer, ensure that the Print to the scanner and the computer. 78 Solving Problems R E I N S T A L L T H E P R I N T E R D R I O N - Scanner Problems CAUTION: Before you need technical assistance for cable connection information. • Ensure that your scanner, contact the scanner's ...settings, as needed. See the scanner documentation for instructions. Windows Vista: 1 Click Start → Control Panel→ Hardware and Sound→ Printer. 2 If the printer is listed, right-click the printer icon. 3 Click Properties→ Ports. For a parallel...
...your scanner is USB. For a USB printer, ensure that the Print to the scanner and the computer. 78 Solving Problems R E I N S T A L L T H E P R I N T E R D R I O N - Scanner Problems CAUTION: Before you need technical assistance for cable connection information. • Ensure that your scanner, contact the scanner's ...settings, as needed. See the scanner documentation for instructions. Windows Vista: 1 Click Start → Control Panel→ Hardware and Sound→ Printer. 2 If the printer is listed, right-click the printer icon. 3 Click Properties→ Ports. For a parallel...
Owner's Manual
Page 79
... IS ENABLED IN THE BIOS SETUP P R O G R A M - If your scanner is listed, Windows recognizes the scanner. Windows Vista: 1 Click Start → Control Panel→ Hardware and Sound→ Scanners and Cameras. C H E C K T H E S P E A K E R C A B L E C O N N E C T I V E R - See "System Setup" on the setup diagram supplied with the speakers...Sound and Speaker Problems CAUTION: Before you did not turn the player volume down or off. R E I N S T A L L T H E S C A N N E R D R I O N S - No sound from speakers NOTE: The volume control in the Product Information Guide. Solving Problems...
... IS ENABLED IN THE BIOS SETUP P R O G R A M - If your scanner is listed, Windows recognizes the scanner. Windows Vista: 1 Click Start → Control Panel→ Hardware and Sound→ Scanners and Cameras. C H E C K T H E S P E A K E R C A B L E C O N N E C T I V E R - See "System Setup" on the setup diagram supplied with the speakers...Sound and Speaker Problems CAUTION: Before you did not turn the player volume down or off. R E I N S T A L L T H E S C A N N E R D R I O N S - No sound from speakers NOTE: The volume control in the Product Information Guide. Solving Problems...
Owner's Manual
Page 80
... to check for interference. Sound from headphones C H E C K T H E H E A D P H O N E C A B L E C O N N E C T I O N - E L I M I N A T E P O S S I B L E I V E R - R U N T H E H A R D W A R E TR O U B L E S H O O T E R - Ensure that the electrical outlet is securely inserted into the headphone connector (see "System Setup" on page 95. A D J U S T T H E W I N D O W S V O L U M E C O N T R O L - Turn off nearby fans, fluorescent lights, or halogen lamps to the computer's front-panel headphone connector. See "Troubleshooting Software and Hardware Problems in the lower-right...
... to check for interference. Sound from headphones C H E C K T H E H E A D P H O N E C A B L E C O N N E C T I O N - E L I M I N A T E P O S S I B L E I V E R - R U N T H E H A R D W A R E TR O U B L E S H O O T E R - Ensure that the electrical outlet is securely inserted into the headphone connector (see "System Setup" on page 95. A D J U S T T H E W I N D O W S V O L U M E C O N T R O L - Turn off nearby fans, fluorescent lights, or halogen lamps to the computer's front-panel headphone connector. See "Troubleshooting Software and Hardware Problems in the lower-right...
Owner's Manual
Page 82
... change or click the Display icon. 3 Try different settings for Color quality and Screen resolution. Windows Vista: 1 Click Start → Control Panel→ Hardware and Sound→ Personalization→ Display Settings. 2 Adjust Resolution and Colors settings, as needed. 82 Solving Problems See the monitor documentation for interference.
... change or click the Display icon. 3 Try different settings for Color quality and Screen resolution. Windows Vista: 1 Click Start → Control Panel→ Hardware and Sound→ Personalization→ Display Settings. 2 Adjust Resolution and Colors settings, as needed. 82 Solving Problems See the monitor documentation for interference.
Owner's Manual
Page 217
See sound B battery problems, 63 replacing, 157 beep codes, 84 BIOS, 185 boot sequence, 189 changing, 189-190 option settings, 189 booting to a USB device, 189 C cards installing PCI, 129 PCI, 128 removing PCI, 133 slots, 128 types supported, 128 CD/DVD drive installing, 155 problems, 65 removing, 154 CD-RW drive problems, 65 CDs...
See sound B battery problems, 63 replacing, 157 beep codes, 84 BIOS, 185 boot sequence, 189 changing, 189-190 option settings, 189 booting to a USB device, 189 C cards installing PCI, 129 PCI, 128 removing PCI, 133 slots, 128 types supported, 128 CD/DVD drive installing, 155 problems, 65 removing, 154 CD-RW drive problems, 65 CDs...
Owner's Manual
Page 221
... ATA, 139 Service Tag, 12, 16 service tag, 16 settings system setup, 185 Setup Diagram, 11 software conflicts, 95 problems, 70-71 sound problems, 79 volume, 79 speaker problems, 79 volume, 79 specifications audio, 178, 181 computer information, 177, 180 connectors, 179, 182 controls and lights, 183 ... 180 technical, 177 video, 178, 181 standby mode, 41, 44 Starting the Dell Diagnostics From the Drivers and Utilities CD, 89 Starting the Dell Diagnostics From Your Hard Drive, 88 support contacting Dell, 200 policy, 197 Index 221 programs and Windows compatibility, 71 restore to previous state...
... ATA, 139 Service Tag, 12, 16 service tag, 16 settings system setup, 185 Setup Diagram, 11 software conflicts, 95 problems, 70-71 sound problems, 79 volume, 79 speaker problems, 79 volume, 79 specifications audio, 178, 181 computer information, 177, 180 connectors, 179, 182 controls and lights, 183 ... 180 technical, 177 video, 178, 181 standby mode, 41, 44 Starting the Dell Diagnostics From the Drivers and Utilities CD, 89 Starting the Dell Diagnostics From Your Hard Drive, 88 support contacting Dell, 200 policy, 197 Index 221 programs and Windows compatibility, 71 restore to previous state...