User's Reference
Page 94
...The printer may need to allow Macintosh connection. I cannot find the printer escape codes. It contains printer drivers and utilities. If your printer. Refer to the label on the Lexmark Web site at http://support.lexmark.com, and report a description of the printer for printer service, be prepared ...www.lexmark.com. Calling for service When you call for this information. See Printing the menu settings page for the most current printer drivers or utilities. I need to the drivers CD that the printer is configured with a serial port, or you are experiencing or the error ...
...The printer may need to allow Macintosh connection. I cannot find the printer escape codes. It contains printer drivers and utilities. If your printer. Refer to the label on the Lexmark Web site at http://support.lexmark.com, and report a description of the printer for printer service, be prepared ...www.lexmark.com. Calling for service When you call for this information. See Printing the menu settings page for the most current printer drivers or utilities. I need to the drivers CD that the printer is configured with a serial port, or you are experiencing or the error ...
User's Reference
Page 175
... The current job may be lost alternate on the disk will not be installed so it can download network code while this error in the future: - Call for service Download valid code to clear the message and continue printing. Note: You can print a job. is displayed. The specified tray... is not valid. The code in printer memory. - See also: Loading the trays • Turn the printer off, install the ...
... The current job may be lost alternate on the disk will not be installed so it can download network code while this error in the future: - Call for service Download valid code to clear the message and continue printing. Note: You can print a job. is displayed. The specified tray... is not valid. The code in printer memory. - See also: Loading the trays • Turn the printer off, install the ...
User's Reference
Page 179
..., and then disables the download emulator on the firmware card does not match the printer code version. Clear the media path of all jams. See also: Identifying the media path The... also: Using the Print and Hold function A serial interface is restoring held jobs from the Lexmark Web site. At least one printer to open the Job Menu and cancel the current job....correct download emulator version from the hard disk. The printer automatically clears the message. This error can do The printer is the active communication link. Replace the appropriate printer supplies. Toner...
..., and then disables the download emulator on the firmware card does not match the printer code version. Clear the media path of all jams. See also: Identifying the media path The... also: Using the Print and Hold function A serial interface is restoring held jobs from the Lexmark Web site. At least one printer to open the Job Menu and cancel the current job....correct download emulator version from the hard disk. The printer automatically clears the message. This error can do The printer is the active communication link. Replace the appropriate printer supplies. Toner...
User's Reference
Page 182
...in the Setup Menu. - Understanding printer messages 182 The printer reads the code on the system card and bypasses the code on the page and deleting unnecessary downloaded fonts or macros. - The printer has detected a serial interface error on a serial port. • Make sure the serial link is ...printer messages Message 39 Complex Page 4 Unsupported Firmware Card 51 Defective Flash 52 Flash Full 53 Unformatted Flash 54 Serial Option Error 54 Standard Serial Error What this error in the future: - The job may not print correctly. • Press Menu to open the Job Menu and cancel...
...in the Setup Menu. - Understanding printer messages 182 The printer reads the code on the system card and bypasses the code on the page and deleting unnecessary downloaded fonts or macros. - The printer has detected a serial interface error on a serial port. • Make sure the serial link is ...printer messages Message 39 Complex Page 4 Unsupported Firmware Card 51 Defective Flash 52 Flash Full 53 Unformatted Flash 54 Serial Option Error 54 Standard Serial Error What this error in the future: - The job may not print correctly. • Press Menu to open the Job Menu and cancel...
User's Reference
Page 196
...legal size tray 41 optional 530-sheet tray 41 standard tray 41 troubleshooting basic printer problems 81 calling for service 94 clearing operator panel error messages 130 color quality problems 88 dark transparencies 90 driver settings for better color 89 matching a color 90 tinted printed page 89 why...working 92 other problems access to updated printer driver 94 access to updated utilities 94 attaching a serial cable 94 cannot find printer escape codes 94 print quality problems 84 blank pages 88 clipped images 87 color misregistration 85 ghost images 87 gray background 87 incorrect margins 88 ...
...legal size tray 41 optional 530-sheet tray 41 standard tray 41 troubleshooting basic printer problems 81 calling for service 94 clearing operator panel error messages 130 color quality problems 88 dark transparencies 90 driver settings for better color 89 matching a color 90 tinted printed page 89 why...working 92 other problems access to updated printer driver 94 access to updated utilities 94 attaching a serial cable 94 cannot find printer escape codes 94 print quality problems 84 blank pages 88 clipped images 87 color misregistration 85 ghost images 87 gray background 87 incorrect margins 88 ...
Service Manual
Page 4
... system and function 1-47 Control of print process 1-48 Print sequence diagram 1-49 Laser drive control circuit 1-50 Interface control 1-51 Diagnostic information 2-1 Start 2-1 Service error codes 2-2 Operator messages 2-9 Paper jam messages 2-22 Symptom tables 2-25 Printer symptom table 2-25 Print quality symptom table 2-27 Printer service checks 2-29 901-Yellow developer...
... system and function 1-47 Control of print process 1-48 Print sequence diagram 1-49 Laser drive control circuit 1-50 Interface control 1-51 Diagnostic information 2-1 Start 2-1 Service error codes 2-2 Operator messages 2-9 Paper jam messages 2-22 Symptom tables 2-25 Printer symptom table 2-25 Print quality symptom table 2-27 Printer service checks 2-29 901-Yellow developer...
Service Manual
Page 27
.... General information 1-1 It uses laser diode electrophotographic technology to determine the symptom and repair the failure. Use the error code charts, symptom index, and service checks to deliver remarkable quality print images and text. Tools required for location of each section. General information 5021-0XX This Lexmark™ C510 color laser printer is specified.
.... General information 1-1 It uses laser diode electrophotographic technology to determine the symptom and repair the failure. Use the error code charts, symptom index, and service checks to deliver remarkable quality print images and text. Tools required for location of each section. General information 5021-0XX This Lexmark™ C510 color laser printer is specified.
Service Manual
Page 79
... page 2-2 and take the appropriate action. If a service error code appears while you set or clear. Use the service error codes, user status messages, user error messages, symptom tables, service checks, and diagnostic aids, to determine the corrective action necessary to the "Service error codes" on page 2-9. If a service error code displays, go to the "Operator messages" on page...
... page 2-2 and take the appropriate action. If a service error code appears while you set or clear. Use the service error codes, user status messages, user error messages, symptom tables, service checks, and diagnostic aids, to determine the corrective action necessary to the "Service error codes" on page 2-9. If a service error code displays, go to the "Operator messages" on page...
Service Manual
Page 81
...-HVPS connection service check" on page 2-45. 5021-0XX Error code 910 Developing motor (DM) error 911 Main motor (MM) error 912 Power supply fan (PSFAN) error 913 Fuser fan (FUFAN) error 914 Laser fan error 915 Erase lamp error 916 Toner empty sensor connection error 1 (TPD) 917 Toner empty sensor connection error 2 (TTR) 918 High voltage power supply connection...
...-HVPS connection service check" on page 2-45. 5021-0XX Error code 910 Developing motor (DM) error 911 Main motor (MM) error 912 Power supply fan (PSFAN) error 913 Fuser fan (FUFAN) error 914 Laser fan error 915 Erase lamp error 916 Toner empty sensor connection error 1 (TPD) 917 Toner empty sensor connection error 2 (TTR) 918 High voltage power supply connection...
Service Manual
Page 82
...931,932-Laser unit assembly service check" on page 2-62. 931 Beam detector error (BDT) Indicates that printhead laser output is properly installed. Ensure engine controller board is low. 5021-0XX Error code Action 920 Fuser thermistor error Go to "920-Fuser thermistor service check" on page 2-60. 921/922...Fuser assembly removal" on page 4-55. 2-4 Service Manual Ensure RIP board makes proper connection with processor. Go to be replaced before any error code exists. Go to "Engine controller board removal" on page 4-9) and note whether any other action can be taken. If...
...931,932-Laser unit assembly service check" on page 2-62. 931 Beam detector error (BDT) Indicates that printhead laser output is properly installed. Ensure engine controller board is low. 5021-0XX Error code Action 920 Fuser thermistor error Go to "920-Fuser thermistor service check" on page 2-60. 921/922...Fuser assembly removal" on page 4-55. 2-4 Service Manual Ensure RIP board makes proper connection with processor. Go to be replaced before any error code exists. Go to "Engine controller board removal" on page 4-9) and note whether any other action can be taken. If...
Service Manual
Page 83
.... Replace RIP board. Go to "Engine controller board removal" on . 5021-0XX Error code Action 946 Engine controller hardware error Turn power off and then back on page 4-55. 947 Process timing clock error Indicates synchronization signal from main motor (MM) is bad. Go to "RIP board removal..." on page 4-45. 957 ASIC failure Indicates a problem with RIP board SRAM. Go to "RIP board removal" on page 4-45. 955 Code ECC Indicates that RIP board...
.... Replace RIP board. Go to "Engine controller board removal" on . 5021-0XX Error code Action 946 Engine controller hardware error Turn power off and then back on page 4-55. 947 Process timing clock error Indicates synchronization signal from main motor (MM) is bad. Go to "RIP board removal..." on page 4-45. 957 ASIC failure Indicates a problem with RIP board SRAM. Go to "RIP board removal" on page 4-45. 955 Code ECC Indicates that RIP board...
Service Manual
Page 84
...printer Replace RIP board. Go to "RIP board removal" on page 4-45. • Standard printer with INA Replace INA. 5021-0XX Error code Action 961 Memory error Indicates RAM in slot 1 is still present, replace firmware card and download emulation again. 975 Unrecognizable network port Indicates a problem with the... network port. • Network printer Replace RIP board. If error persists, replace RIP board. Go to "RIP board removal" on page 4-45. • Standard printer with INA Replace INA. If...
...printer Replace RIP board. Go to "RIP board removal" on page 4-45. • Standard printer with INA Replace INA. 5021-0XX Error code Action 961 Memory error Indicates RAM in slot 1 is still present, replace firmware card and download emulation again. 975 Unrecognizable network port Indicates a problem with the... network port. • Network printer Replace RIP board. If error persists, replace RIP board. Go to "RIP board removal" on page 4-45. • Standard printer with INA Replace INA. If...
Service Manual
Page 85
...Go to "Engine controller board removal" on page 2-63. If terror persists, replace RIP board. Go to "985-Duplex connection error 1 service check" on page 4-55. Indicates a duplex solenoid problem. Indicates that there is a connection problem between engine controller...in duplex unit. 5021-0XX Error code 979 Flash parts failed while programming network port 980 Duplex controller hardware error 1 982 Duplex controller hardware error 1 983 Duplex motor error 984 Outer pass select solenoid error 985 Duplex connection error 1 986 Duplex connection error 2 Action Indicates a problem ...
...Go to "Engine controller board removal" on page 2-63. If terror persists, replace RIP board. Go to "985-Duplex connection error 1 service check" on page 4-55. Indicates a duplex solenoid problem. Indicates that there is a connection problem between engine controller...in duplex unit. 5021-0XX Error code 979 Flash parts failed while programming network port 980 Duplex controller hardware error 1 982 Duplex controller hardware error 1 983 Duplex motor error 984 Outer pass select solenoid error 985 Duplex connection error 1 986 Duplex connection error 2 Action Indicates a problem ...
Service Manual
Page 86
...page 2-65. 991 Transfer roller clutch error Indicates a problem with transfer unit cleaning roller clutch cable connection. Go to the OPC (photodeveloper cartridge) charging unit. 5021-0XX Error code Action 990 Transfer belt (transfer unit) error Indicates unstable transfer belt rotation; Go ...to "994-OPC belt marker sensor service check" on page 2-70. 995 Charger HV unit error Indicates a problem with HVPS charging voltage...
...page 2-65. 991 Transfer roller clutch error Indicates a problem with transfer unit cleaning roller clutch cable connection. Go to the OPC (photodeveloper cartridge) charging unit. 5021-0XX Error code Action 990 Transfer belt (transfer unit) error Indicates unstable transfer belt rotation; Go ...to "994-OPC belt marker sensor service check" on page 2-70. 995 Charger HV unit error Indicates a problem with HVPS charging voltage...
Service Manual
Page 104
See "Service error codes" on page 2-89. See "Printer no power service check" on page 2-2. Find the failing fan and follow the action suggested. See "Waste toner feed service ...
See "Service error codes" on page 2-89. See "Printer no power service check" on page 2-2. Find the failing fan and follow the action suggested. See "Waste toner feed service ...
Service Manual
Page 209
... aids 5021-0XX This chapter explains the tests and procedures to identify printer failures and to POR without activating any download emulations. Disabling download emulations Error Code 964: Download Emulation CRC Failure. Note: If you power cycle the printer after selecting the disable option, the download emulator will be downloaded again. 3. Turn...
... aids 5021-0XX This chapter explains the tests and procedures to identify printer failures and to POR without activating any download emulations. Disabling download emulations Error Code 964: Download Emulation CRC Failure. Note: If you power cycle the printer after selecting the disable option, the download emulator will be downloaded again. 3. Turn...
Service Manual
Page 213
... of the Diagnostic EP SETUP settings. • Contents of the Diagnostic error log. • Printer configuration information, (printer serial number, RIP code level, Engine code level, Panel code level, Smart Option code levels, Font version,and so on). Viewing, printing, and clearing the error log • Exit diagnostics Diagnostics menu structure When the diagnostic menu is...
... of the Diagnostic EP SETUP settings. • Contents of the Diagnostic error log. • Printer configuration information, (printer serial number, RIP code level, Engine code level, Panel code level, Smart Option code levels, Font version,and so on). Viewing, printing, and clearing the error log • Exit diagnostics Diagnostics menu structure When the diagnostic menu is...
Service Manual
Page 218
...Error Host Busy Error RAM Data AA Error RAM Data 55 Error DMA Address Error DMA Memory Error Clear Init Rise Error False Init Fall Error Autofeed Rising Interrupt Error False Autofeed Rise Error Clear Autofeed Fall Error Init Rise Error RAM Data FF Error RAM Data 00 Error DMA Count Error DMA Interrupt Error DMA Background Error False Init Rise Error Clear Autofeed Rise Error Autofeed Falling Interrupt Error... The ROM memory test is used to check the validity of the RIP board code and fonts. F:###### represents the time the memory test has failed and finished with the maximum pass count being...
...Error Host Busy Error RAM Data AA Error RAM Data 55 Error DMA Address Error DMA Memory Error Clear Init Rise Error False Init Fall Error Autofeed Rising Interrupt Error False Autofeed Rise Error Clear Autofeed Fall Error Init Rise Error RAM Data FF Error RAM Data 00 Error DMA Count Error DMA Interrupt Error DMA Background Error False Init Rise Error Clear Autofeed Rise Error Autofeed Falling Interrupt Error... The ROM memory test is used to check the validity of the RIP board code and fonts. F:###### represents the time the memory test has failed and finished with the maximum pass count being...
Service Manual
Page 227
... forward or All 2xx and 9xx error messages are entered. The error log contains the 12 most recent error displays in position 1 and the oldest error displays in the error log. The error log displays on the printer. To view the error log: 1. If an error occurs after the log is full,... the oldest error is discarded. Select Display Log from the error log menu. 5021-0XX Error log Viewing the error log The error log provides a...
... forward or All 2xx and 9xx error messages are entered. The error log contains the 12 most recent error displays in position 1 and the oldest error displays in the error log. The error log displays on the printer. To view the error log: 1. If an error occurs after the log is full,... the oldest error is discarded. Select Display Log from the error log menu. 5021-0XX Error log Viewing the error log The error log provides a...
Service Manual
Page 377
... page count 3-16 diagnostic information operator messages 2-9 printer service checks 2-29 symptom tables 2-25 E electrical system and function error codes operator messages 2-9 exposing process 1-31 1-47 D F developing process 1-32 diagnostic aids 3-1 button test 3-9 clearing error log 3-20 device tests 3-14 diagnostic mode 3-4 diagnostics menu structure 3-5 disabling download emulations 3-1 disk test/clean 3-14 duplex...
... page count 3-16 diagnostic information operator messages 2-9 printer service checks 2-29 symptom tables 2-25 E electrical system and function error codes operator messages 2-9 exposing process 1-31 1-47 D F developing process 1-32 diagnostic aids 3-1 button test 3-9 clearing error log 3-20 device tests 3-14 diagnostic mode 3-4 diagnostics menu structure 3-5 disabling download emulations 3-1 disk test/clean 3-14 duplex...