User Guide
Page 14
...button. For example, if you are making 25 copies, the number 5 appears on or off. The light blinks while performing a job. The printer will start printing shortly after the number of this button multiple times to either plain or photo paper. Cancel: Stops a print, copy, or...powered on the control panel. Press this button. Control panel buttons 11 HP All-in -One is 9 (varies by model). The Black light indicates that the problem is with any other job. Resume: Instructs the HP All-in-One to specify multiple color copies. A blinking Resume light next to the...
...button. For example, if you are making 25 copies, the number 5 appears on or off. The light blinks while performing a job. The printer will start printing shortly after the number of this button multiple times to either plain or photo paper. Cancel: Stops a print, copy, or...powered on the control panel. Press this button. Control panel buttons 11 HP All-in -One is 9 (varies by model). The Black light indicates that the problem is with any other job. Resume: Instructs the HP All-in-One to specify multiple color copies. A blinking Resume light next to the...
User Guide
Page 16
... the problem persists, contact HP Support. HP All-in -One is already busy printing, scanning, copying, or aligning the print cartridges. The HP All-in -One overview Use the HP Photosmart software 13 The On light and one of your photos. You pressed a button while the HP All-in -One is on... failure. Look for use in this HP All-in . 4. Wait a minute, then plug the power cord back in -One. • The print cartridge might be defective. Press the On button to other basic HP imaging software features, such as a printer. Turn on . The Check Print Cartridge...
... the problem persists, contact HP Support. HP All-in -One is already busy printing, scanning, copying, or aligning the print cartridges. The HP All-in -One overview Use the HP Photosmart software 13 The On light and one of your photos. You pressed a button while the HP All-in -One is on... failure. Look for use in this HP All-in . 4. Wait a minute, then plug the power cord back in -One. • The print cartridge might be defective. Press the On button to other basic HP imaging software features, such as a printer. Turn on . The Check Print Cartridge...
User Guide
Page 74
... 1. To check the ink levels from the cartridges is used. The Printer Toolbox appears. 2. The ink supply level shows an estimate of the amount of the following Maintain the HP All-in-One Work with HP printers to see which keeps print nozzles clear and ink flowing smoothly. TIP:... the print cartridges. For more information, see if your print cartridges might need to Print Settings, and then click Printer Toolbox. In the HP Solution Center, click Settings, point to be inaccurate or unavailable. NOTE: You can cause temporary printing problems, or even permanent damage.
... 1. To check the ink levels from the cartridges is used. The Printer Toolbox appears. 2. The ink supply level shows an estimate of the amount of the following Maintain the HP All-in-One Work with HP printers to see which keeps print nozzles clear and ink flowing smoothly. TIP:... the print cartridges. For more information, see if your print cartridges might need to Print Settings, and then click Printer Toolbox. In the HP Solution Center, click Settings, point to be inaccurate or unavailable. NOTE: You can cause temporary printing problems, or even permanent damage.
User Guide
Page 89
...-in-One with the product Solution: • Make sure the power cord is firmly connected to replace the power supply • Solution 5: Contact HP support for service Solution 1: Make sure you turn on • I connected the USB cable, but I am having problems using the power cord that came ...Solution 4: Contact HP to both the product and the power adapter. Troubleshooting Chapter 12 This section contains the following topics: • The product will not turn on Try the following solutions if there are no light indications, no noise, and no movement from the printer when you are...
...-in-One with the product Solution: • Make sure the power cord is firmly connected to replace the power supply • Solution 5: Contact HP support for service Solution 1: Make sure you turn on • I connected the USB cable, but I am having problems using the power cord that came ...Solution 4: Contact HP to both the product and the power adapter. Troubleshooting Chapter 12 This section contains the following topics: • The product will not turn on Try the following solutions if there are no light indications, no noise, and no movement from the printer when you are...
User Guide
Page 93
...your computer. After you check the connections, try restarting your computer. Turn the product off and then on setting up the HP Photosmart software. Software installation troubleshooting Use this section to drive letter D, enter the appropriate drive letter. Troubleshooting Chapter 12 ...again. • After you check the connections, try restarting your computer, see what the specific problem is not assigned to solve any problems you installed with each other printers or scanners. From the Windows Start menu, click Run. 2. In the Run dialog box, enter...
...your computer. After you check the connections, try restarting your computer. Turn the product off and then on setting up the HP Photosmart software. Software installation troubleshooting Use this section to drive letter D, enter the appropriate drive letter. Troubleshooting Chapter 12 ...again. • After you check the connections, try restarting your computer, see what the specific problem is not assigned to solve any problems you installed with each other printers or scanners. From the Windows Start menu, click Run. 2. In the Run dialog box, enter...
User Guide
Page 101
...removed. For more information. Resolving print cartridge error messages After you have solved the problem. 98 Troubleshooting For more information, see Clean the print cartridges. The printer will not print. For more information, see Check the estimated ink levels. 3. ...cleaning the print cartridges from the HP Photosmart Software. When the print cartridge light stops blinking, you install a print cartridge, one or both of the following messages may appear on your computer screen: Print Cartridge Problem Incorrect Print Cartridge(s) Incorrectly Installed ...
...removed. For more information. Resolving print cartridge error messages After you have solved the problem. 98 Troubleshooting For more information, see Clean the print cartridges. The printer will not print. For more information, see Check the estimated ink levels. 3. ...cleaning the print cartridges from the HP Photosmart Software. When the print cartridge light stops blinking, you install a print cartridge, one or both of the following messages may appear on your computer screen: Print Cartridge Problem Incorrect Print Cartridge(s) Incorrectly Installed ...
User Guide
Page 102
...print cartridges 1. Compatible print cartridges are the problem. • Solution 1: Remove and reinstall the print cartridges • Solution 2: Clean the print cartridge contacts • Solution 3: Print in the printed documentation that came with the printer. If the print cartridge has the wrong ...selection number, install a new print cartridge. Close the print cartridge door. NOTE: HP cannot guarantee the quality of the problem cartridge to remove the copper electrical strip! 5....
...print cartridges 1. Compatible print cartridges are the problem. • Solution 1: Remove and reinstall the print cartridges • Solution 2: Clean the print cartridge contacts • Solution 3: Print in the printed documentation that came with the printer. If the print cartridge has the wrong ...selection number, install a new print cartridge. Close the print cartridge door. NOTE: HP cannot guarantee the quality of the problem cartridge to remove the copper electrical strip! 5....
User Guide
Page 103
... cartridge status light continues to help you can still print in another printer, the ink level indicator will be inaccurate or unavailable. Remove the problem cartridge and print with HP printers to flash after time. HP recommends that has been used in ink backup mode. When print cartridges...more information, see Check the estimated ink levels. 100 Troubleshooting For more information, see Clean the print cartridge contacts. Genuine HP print cartridges are having problems with print quality, try the solutions in this did not solve the issue, try the next solution. As long as ...
... cartridge status light continues to help you can still print in another printer, the ink level indicator will be inaccurate or unavailable. Remove the problem cartridge and print with HP printers to flash after time. HP recommends that has been used in ink backup mode. When print cartridges...more information, see Check the estimated ink levels. 100 Troubleshooting For more information, see Clean the print cartridge contacts. Genuine HP print cartridges are having problems with print quality, try the solutions in this did not solve the issue, try the next solution. As long as ...
User Guide
Page 105
...and that you use genuine HP print cartridges. Try the following print quality problems, try the solutions in ink-backup mode • Solution 5: Check the print settings • Solution 6: Clean the print cartridges Solution 1: HP recommends using a non-HP supply will not be smeared. Printer service or repairs required as.... If this section for help. • Colors look one way on your computer screen but print out differently, or magenta was being sharp and defined. For example, if you are smeared on the page. Genuine HP print cartridges are designed and tested with cyan in your ...
...and that you use genuine HP print cartridges. Try the following print quality problems, try the solutions in ink-backup mode • Solution 5: Check the print settings • Solution 6: Clean the print cartridges Solution 1: HP recommends using a non-HP supply will not be smeared. Printer service or repairs required as.... If this section for help. • Colors look one way on your computer screen but print out differently, or magenta was being sharp and defined. For example, if you are smeared on the page. Genuine HP print cartridges are designed and tested with cyan in your ...
User Guide
Page 107
...the appearance of paper loaded in the product. NOTE: On some computer screens, colors might need to be cleaned. No further troubleshooting is a problem with HP printers to help you are printing a high-quality photo, and then make sure photo paper such as saturation, brightness, or color tone, are ...if your print cartridges are running into each other. If this case, there is loaded in the input tray. If the problem persists, you use genuine HP print cartridges. Ink is not filling the text or graphics completely Try the following solutions if the ink is set incorrectly. For...
...the appearance of paper loaded in the product. NOTE: On some computer screens, colors might need to be cleaned. No further troubleshooting is a problem with HP printers to help you are printing a high-quality photo, and then make sure photo paper such as saturation, brightness, or color tone, are ...if your print cartridges are running into each other. If this case, there is loaded in the input tray. If the problem persists, you use genuine HP print cartridges. Ink is not filling the text or graphics completely Try the following solutions if the ink is set incorrectly. For...
User Guide
Page 108
... of ink used . For more information, see : • Recommended papers for the product. Troubleshooting NOTE: HP cannot guarantee the quality or reliability of using Maximum dpi • Make a Fast copy Cause: The paper type... the paper type for printing. For best results when printing images, use immediately. NOTE: There is no problem with the ink supplies and replacing the print cartridges is flat. Print quality troubleshooting 105 Solution 2: Check the... in the input tray. • Check the quality setting. Printer service or repairs required as a result of non...
... of ink used . For more information, see : • Recommended papers for the product. Troubleshooting NOTE: HP cannot guarantee the quality or reliability of using Maximum dpi • Make a Fast copy Cause: The paper type... the paper type for printing. For best results when printing images, use immediately. NOTE: There is no problem with the ink supplies and replacing the print cartridges is flat. Print quality troubleshooting 105 Solution 2: Check the... in the input tray. • Check the quality setting. Printer service or repairs required as a result of non...
User Guide
Page 122
If this works, then try printing a previously saved version of the document that the product is the selected printer • Solution 4: Check the cable connections to the product • Solution 5: Load more paper in the product was full. Press the On ...on the product. Troubleshooting The product prints meaningless characters Try the following solutions to resolve the issue. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is performing another task such as copying or scanning, your computer • Solution 2: Try printing...
If this works, then try printing a previously saved version of the document that the product is the selected printer • Solution 4: Check the cable connections to the product • Solution 5: Load more paper in the product was full. Press the On ...on the product. Troubleshooting The product prints meaningless characters Try the following solutions to resolve the issue. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is performing another task such as copying or scanning, your computer • Solution 2: Try printing...
User Guide
Page 125
... print the first page of envelopes is loaded correctly Solution 1: Set the correct margins in your software application Solution: Check the printer margins. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Set the correct margins in your margin settings...
... print the first page of envelopes is loaded correctly Solution 1: Set the correct margins in your software application Solution: Check the printer margins. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Set the correct margins in your margin settings...
User Guide
Page 141
...138 Troubleshooting Both On Current selectio n On, Others Off Both print cartridges are getting low on ink. Replace one or both print cartridges when print quality is not blocked. Both blinking All blinking The control panel overlay is ...no longer acceptable. Wait a minute, then plug the power cord back in. 4. If the problem persists, contact HP customer support. If the problem persists, contact HP Support. Tri-color print cartridge light On Current selectio n On, Others Off The tri-color ...the product. 2. In the meantime, you can continue to use the product as a printer.
...138 Troubleshooting Both On Current selectio n On, Others Off Both print cartridges are getting low on ink. Replace one or both print cartridges when print quality is not blocked. Both blinking All blinking The control panel overlay is ...no longer acceptable. Wait a minute, then plug the power cord back in. 4. If the problem persists, contact HP customer support. If the problem persists, contact HP Support. Tri-color print cartridge light On Current selectio n On, Others Off The tri-color ...the product. 2. In the meantime, you can continue to use the product as a printer.
User Guide
Page 152
...is identified with your product name and model number in -one, caused a scan communication error. Solution 10: Install a patch Solution: Download and install the unexpected internal error and communications failure patch. Go to : www.hp.com and click Software and driver downloads. 2. If there ... utility is equipped with a Fix button to find and correct problems with any of your computer where the HP software is displayed next to the component. Troubleshooting Cause: The Lexbceserver service installed by a Lexmark printer, Lexmark all-inone, or Dell all-in the field provided,...
...is identified with your product name and model number in -one, caused a scan communication error. Solution 10: Install a patch Solution: Download and install the unexpected internal error and communications failure patch. Go to : www.hp.com and click Software and driver downloads. 2. If there ... utility is equipped with a Fix button to find and correct problems with any of your computer where the HP software is displayed next to the component. Troubleshooting Cause: The Lexbceserver service installed by a Lexmark printer, Lexmark all-inone, or Dell all-in the field provided,...
User Guide
Page 158
... computer screen to be completely uninstalled and reinstalled. The software installation will start automatically. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Print a self-test report • Solution... queue • Solution 3: Disconnect and reconnect the USB cable • Solution 4: Verify the driver configuration • Solution 5: Check if the printer is paused or offline • Solution 6: Clear the print queue manually • Solution 7: Restart the print spooler • Solution 8: Check...
... computer screen to be completely uninstalled and reinstalled. The software installation will start automatically. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Print a self-test report • Solution... queue • Solution 3: Disconnect and reconnect the USB cable • Solution 4: Verify the driver configuration • Solution 5: Check if the printer is paused or offline • Solution 6: Clear the print queue manually • Solution 7: Restart the print spooler • Solution 8: Check...
User Guide
Page 159
..., and then reconnect it up the product properly. Leave the USB cable disconnected for information about setting it . You might indicate a problem with the nozzles. Cause: The computer needed to be restarted to print again. Solution 2: Clear the print queue Solution: Restart your product... to Settings, and then click Printers. If this might have been resolved. 3. b. Restart your operating system, do one of the color lines are missing, faded, streaked, or show a complete grid and the thick color...
..., and then reconnect it up the product properly. Leave the USB cable disconnected for information about setting it . You might indicate a problem with the nozzles. Cause: The computer needed to be restarted to print again. Solution 2: Clear the print queue Solution: Restart your product... to Settings, and then click Printers. If this might have been resolved. 3. b. Restart your operating system, do one of the color lines are missing, faded, streaked, or show a complete grid and the thick color...
User Guide
Page 163
...Try the following solutions to resolve the issue. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Reset ...the computer • Solution 4: Uninstall and reinstall the product • Solution 5: Uninstall and reinstall the HP Photosmart Software Solution 1: Reset the product Solution: Turn off the product and reset it . 2. Turn ...Notepad. Cause: You needed to print again from the software application. NOTE: The printer might not be failing or could not interface with the most likely solution first. To...
...Try the following solutions to resolve the issue. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Reset ...the computer • Solution 4: Uninstall and reinstall the product • Solution 5: Uninstall and reinstall the HP Photosmart Software Solution 1: Reset the product Solution: Turn off the product and reset it . 2. Turn ...Notepad. Cause: You needed to print again from the software application. NOTE: The printer might not be failing or could not interface with the most likely solution first. To...
User Guide
Page 166
... 2. Cause: There might not have restarted the computer after you have been a problem when you disconnect the product before restarting your product. Select Click here to reinstall the product. Disconnect the product from the Printers and Faxes control panel and then reinstall it. Wait several seconds, and then reconnect... with the computer. NOTE: If the Setup program does not appear, locate the setup.exe file on the computer to the HP scanning software. To uninstall and reinstall the software 1. Remove all the items that you originally installed the product. Insert the...
... 2. Cause: There might not have restarted the computer after you have been a problem when you disconnect the product before restarting your product. Select Click here to reinstall the product. Disconnect the product from the Printers and Faxes control panel and then reinstall it. Wait several seconds, and then reconnect... with the computer. NOTE: If the Setup program does not appear, locate the setup.exe file on the computer to the HP scanning software. To uninstall and reinstall the software 1. Remove all the items that you originally installed the product. Insert the...
User Guide
Page 170
...6. To uninstall and reinstall the software 1. Do not connect the product to the HP scanning software. Remove all the items that are related to your computer until after you have been a problem when you disconnect the product before restarting your product. NOTE: If the Setup program... 3: Restart the computer Solution: Restart the computer. Cause: You might have restarted the computer after removing some programs from the Printers and Faxes control panel and then reinstall it . Disconnect the USB cable between the product and the computer. 2. On the Windows taskbar,...
...6. To uninstall and reinstall the software 1. Do not connect the product to the HP scanning software. Remove all the items that are related to your computer until after you have been a problem when you disconnect the product before restarting your product. NOTE: If the Setup program... 3: Restart the computer Solution: Restart the computer. Cause: You might have restarted the computer after removing some programs from the Printers and Faxes control panel and then reinstall it . Disconnect the USB cable between the product and the computer. 2. On the Windows taskbar,...