Users Manual - English
Page 7
... code control commands (HL-2150N / HL-2170W only) ...110 Print bar codes or expanded characters 110 B Appendix (for Europe and Other Countries) 117 Brother numbers ...117 Important information: regulations ...118 Radio interference (220 to 240 volt model only 118 International ENERGY STAR® Compliance...requirements...103 Important information for choosing your safety ...120 EC Declaration of the printer...74 Cleaning the corona wire...77 6 Troubleshooting 79 Identifying your problem ...79 Error messages in the Status Monitor ...80 Error message printout ...82 Paper handling ...83 ...
... code control commands (HL-2150N / HL-2170W only) ...110 Print bar codes or expanded characters 110 B Appendix (for Europe and Other Countries) 117 Brother numbers ...117 Important information: regulations ...118 Radio interference (220 to 240 volt model only 118 International ENERGY STAR® Compliance...requirements...103 Important information for choosing your safety ...120 EC Declaration of the printer...74 Cleaning the corona wire...77 6 Troubleshooting 79 Identifying your problem ...79 Error messages in the Status Monitor ...80 Error message printout ...82 Paper handling ...83 ...
Users Manual - English
Page 87
...; Paper is inserted properly in the paper tray. The interface cable is securely connected to the correct printer port. Visit us at http://solutions.brother.com. 6 Troubleshooting 6 You can correct most problems by yourself. Printer does not print: If you need additional help, the...
...; Paper is inserted properly in the paper tray. The interface cable is securely connected to the correct printer port. Visit us at http://solutions.brother.com. 6 Troubleshooting 6 You can correct most problems by yourself. Printer does not print: If you need additional help, the...
Users Manual - English
Page 88
... / HL-2170W only) Change the following table. If the paper is straight. If you want to print the remaining data in the printer memory. The best combination of these steps: For Windows® users Click the Start button, All Programs 1, your printer (e.g Brother HL-2140), and then Status Monitor. 1... to the following settings in the supplied Windows® driver and try again. Make sure you selected in the printer memory. Troubleshooting Error messages in the Status Monitor 6 The Status Monitor will vary depending on page 55. If this does not clear the error...
... / HL-2170W only) Change the following table. If the paper is straight. If you want to print the remaining data in the printer memory. The best combination of these steps: For Windows® users Click the Start button, All Programs 1, your printer (e.g Brother HL-2140), and then Status Monitor. 1... to the following settings in the supplied Windows® driver and try again. Make sure you selected in the printer memory. Troubleshooting Error messages in the Status Monitor 6 The Status Monitor will vary depending on page 55. If this does not clear the error...
Users Manual - English
Page 89
Paper Jam Tray 1 Paper Jam Inside Load the same size paper that meets Brother's recommended paper specifications. See Replacing the drum unit on page 69. See Cleaning the corona wire on page 62. Buy a new toner cartridge ... a new drum unit to clear them on page 53. 81 Service Call Put in a new drum unit. See Service call indications on page 85. Troubleshooting Error message No Paper Fed Manual Slot Action If the manual feed slot is empty, put a piece of paper in it ready for when...
Paper Jam Tray 1 Paper Jam Inside Load the same size paper that meets Brother's recommended paper specifications. See Replacing the drum unit on page 69. See Cleaning the corona wire on page 62. Buy a new toner cartridge ... a new drum unit to clear them on page 53. 81 Service Call Put in a new drum unit. See Service call indications on page 85. Troubleshooting Error message No Paper Fed Manual Slot Action If the manual feed slot is empty, put a piece of paper in it ready for when...
Users Manual - English
Page 90
... in the printer memory. Troubleshooting Error message printout 6 The printer can also report problems by printing an error message. Cancel the print job if you want to print the remaining data in the printer memory. See Go button on your document or reduce 6 the print resolution. (HL-2150N / HL-2170W only) Change the...
... in the printer memory. Troubleshooting Error message printout 6 The printer can also report problems by printing an error message. Cancel the print job if you want to print the remaining data in the printer memory. See Go button on your document or reduce 6 the print resolution. (HL-2150N / HL-2170W only) Change the...
Users Manual - English
Page 91
... the size of the printer driver. 6 The printer does not feed envelopes. The printer can feed envelopes from the manual feed slot. Troubleshooting Paper handling 6 First, make sure it is straight. The printer does not feed paper Fan the paper well and put it back in...tray support flap 1 (1). 1 83 If the paper is helpful to a thin setting. from the manual feed slot. Make sure that meets Brother's recommended paper specifications. (See About paper on normal paper, Change the printer driver setting in the paper tray, make sure that you are using...
... the size of the printer driver. 6 The printer does not feed envelopes. The printer can feed envelopes from the manual feed slot. Troubleshooting Paper handling 6 First, make sure it is straight. The printer does not feed paper Fan the paper well and put it back in...tray support flap 1 (1). 1 83 If the paper is helpful to a thin setting. from the manual feed slot. Make sure that meets Brother's recommended paper specifications. (See About paper on normal paper, Change the printer driver setting in the paper tray, make sure that you are using...
Users Manual - English
Page 92
Recommendation Follow these steps: a Remove the output tray support flap 1 (1) from the top of the printer by inserting the posts of the support flap one at a time into the holes of the posts (2) on the flap and pull up . Then push the flap to the left or right to the back output tray by first lifting the flap up . 1 6 2 b Attach the support flap 1 (1) to release one of the back output tray. 1 84 Troubleshooting Problem The paper slides off the back output tray.
Recommendation Follow these steps: a Remove the output tray support flap 1 (1) from the top of the printer by inserting the posts of the support flap one at a time into the holes of the posts (2) on the flap and pull up . Then push the flap to the left or right to the back output tray by first lifting the flap up . 1 6 2 b Attach the support flap 1 (1) to release one of the back output tray. 1 84 Troubleshooting Problem The paper slides off the back output tray.
Users Manual - English
Page 93
... that all paper from the paper tray and straighten the stack when you can install the paper tray first, and then close the front cover. Troubleshooting 6 6 HOT SURFACE After you open the front cover or back cover (back output tray) of the printer, DO NOT touch the shaded parts shown in... paper has been removed from feeding through the printer at one time and prevents paper jams. 85 When you have just used the printer, some internal parts of paper from the printer. Paper jams and how to clear them If a paper jam occurs, the printer will flash the Error LED as...
... that all paper from the paper tray and straighten the stack when you can install the paper tray first, and then close the front cover. Troubleshooting 6 6 HOT SURFACE After you open the front cover or back cover (back output tray) of the printer, DO NOT touch the shaded parts shown in... paper has been removed from feeding through the printer at one time and prevents paper jams. 85 When you have just used the printer, some internal parts of paper from the printer. Paper jams and how to clear them If a paper jam occurs, the printer will flash the Error LED as...
Users Manual - English
Page 94
To prevent damage to the printer caused by static electricity, DO NOT touch the electrodes shown in at this point. 86 Note Do not put the drum unit and toner cartridge assembly on a piece of disposable paper or cloth in case you accidentally spill or scatter toner. Troubleshooting b Slowly take out the drum unit and toner cartridge assembly. c Close the front cover. a Open the front cover. The jammed paper will be pulled out with the drum unit and toner cartridge assembly. 6 CAUTION We recommend that you put the drum unit and toner cartridge assembly back in the illustration.
To prevent damage to the printer caused by static electricity, DO NOT touch the electrodes shown in at this point. 86 Note Do not put the drum unit and toner cartridge assembly on a piece of disposable paper or cloth in case you accidentally spill or scatter toner. Troubleshooting b Slowly take out the drum unit and toner cartridge assembly. c Close the front cover. a Open the front cover. The jammed paper will be pulled out with the drum unit and toner cartridge assembly. 6 CAUTION We recommend that you put the drum unit and toner cartridge assembly back in the illustration.
Users Manual - English
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e Pull the jammed paper down and out of the printer. Troubleshooting 6 f Open the back cover (back output tray). 87 d Pull the paper tray completely out of the printer.
e Pull the jammed paper down and out of the printer. Troubleshooting 6 f Open the back cover (back output tray). 87 d Pull the paper tray completely out of the printer.
Users Manual - English
Page 96
Wait for the printer to open the fuser cover (1). Troubleshooting 1 6 h Pull the jammed paper out of the printer. i Close the back cover (back output tray). 88 HOT SURFACE After you touch the internal parts of the fuser unit. g Pull the tab toward you to cool down before you have just used the printer, some internal parts of the printer will be extremely hot.
Wait for the printer to open the fuser cover (1). Troubleshooting 1 6 h Pull the jammed paper out of the printer. i Close the back cover (back output tray). 88 HOT SURFACE After you touch the internal parts of the fuser unit. g Pull the tab toward you to cool down before you have just used the printer, some internal parts of the printer will be extremely hot.
Users Manual - English
Page 97
Clear the jammed paper if there is any inside the drum unit. 6 CAUTION Handle the toner cartridge carefully. If toner scatters on your hands or clothes, wipe or wash it off with cold water at once. Troubleshooting j Push down the green lock lever and take the toner cartridge out of the drum unit. To avoid print quality problems, DO NOT touch the shaded parts shown in the illustrations. 89
Clear the jammed paper if there is any inside the drum unit. 6 CAUTION Handle the toner cartridge carefully. If toner scatters on your hands or clothes, wipe or wash it off with cold water at once. Troubleshooting j Push down the green lock lever and take the toner cartridge out of the drum unit. To avoid print quality problems, DO NOT touch the shaded parts shown in the illustrations. 89
Users Manual - English
Page 98
Troubleshooting k Put the toner cartridge back into the drum unit until you put the cartridge in the printer. n Close the front cover. If you hear it lock into place. l Open the front cover. o Make sure that the Error LED is now off. 90 Put the drum unit and toner cartridge assembly back in the printer. 6 m Put the paper tray firmly back in properly, the green lock lever will lift automatically.
Troubleshooting k Put the toner cartridge back into the drum unit until you put the cartridge in the printer. n Close the front cover. If you hear it lock into place. l Open the front cover. o Make sure that the Error LED is now off. 90 Put the drum unit and toner cartridge assembly back in the printer. 6 m Put the paper tray firmly back in properly, the green lock lever will lift automatically.
Users Manual - English
Page 99
... the inside of background shading. See About paper on page 62. Put in a new drum unit. Put in a new toner cartridge. Call Brother Customer Service. 91 This section gives information on page 56). See Replacing the toner cartridge on page 5. The drum unit may cause the problem... cause this print fault. Rough-surfaced paper or thick print media may clear the problem by wiping the scanner window with a soft cloth. Troubleshooting Improving the print quality 6 If you have a print quality problem, print a test page first (see Print a test page on the following topics.
... the inside of background shading. See About paper on page 62. Put in a new drum unit. Put in a new toner cartridge. Call Brother Customer Service. 91 This section gives information on page 56). See Replacing the toner cartridge on page 5. The drum unit may cause the problem... cause this print fault. Rough-surfaced paper or thick print media may clear the problem by wiping the scanner window with a soft cloth. Troubleshooting Improving the print quality 6 If you have a print quality problem, print a test page first (see Print a test page on the following topics.
Users Manual - English
Page 100
...to clear this problem, especially if the printer has not been used for a long time. The drum unit may be damaged. Call Brother Customer Service. Put in a new drum unit. Lines across the page ABCDEFGH abcdefghijk ABCD abcde 01234 Make sure that you use paper ...wire on page 74. The toner cartridge may be damaged. Put in a new drum unit. Print multiple pages to the home position (a). Troubleshooting Examples of poor print quality Recommendation Make sure that you use paper that meets our specifications. See Cleaning on page 62. The...
...to clear this problem, especially if the printer has not been used for a long time. The drum unit may be damaged. Call Brother Customer Service. Put in a new drum unit. Lines across the page ABCDEFGH abcdefghijk ABCD abcde 01234 Make sure that you use paper ...wire on page 74. The toner cartridge may be damaged. Put in a new drum unit. Print multiple pages to the home position (a). Troubleshooting Examples of poor print quality Recommendation Make sure that you use paper that meets our specifications. See Cleaning on page 62. The...
Users Manual - English
Page 101
Troubleshooting Examples of the OPC drum with a sharp object. The drum unit may have found the mark on the drum that matches the print sample, ...
Troubleshooting Examples of the OPC drum with a sharp object. The drum unit may have found the mark on the drum that matches the print sample, ...
Users Manual - English
Page 102
Put in the paper tray. Clean the drum unit. Call your dealer or Brother Customer Service. Printed pages have been in the paper tray too long. See Printing on plain paper, bond paper and transparencies from the paper tray ... cartridge on page 62. See Replacing the toner cartridge on page 62. Make sure that you do not use paper that meets our specifications. Troubleshooting Examples of poor print quality Recommendation ABCDEFGH abcdefghijk ABCD abcde 01234 Black toner marks across the page The drum unit may be smudged.
Put in the paper tray. Clean the drum unit. Call your dealer or Brother Customer Service. Printed pages have been in the paper tray too long. See Printing on plain paper, bond paper and transparencies from the paper tray ... cartridge on page 62. See Replacing the toner cartridge on page 62. Make sure that you do not use paper that meets our specifications. Troubleshooting Examples of poor print quality Recommendation ABCDEFGH abcdefghijk ABCD abcde 01234 Black toner marks across the page The drum unit may be smudged.
Users Manual - English
Page 103
... abcdefghijk ABCD abcde 01234 Poor fixing Recommendation Make sure that the paper is loaded properly. See About paper on page 41 (For macintosh®). Troubleshooting Examples of paper in the tray or try rotating the paper 180° in the input tray. Choose Improve Toner Fixing mode in Media...
... abcdefghijk ABCD abcde 01234 Poor fixing Recommendation Make sure that the paper is loaded properly. See About paper on page 41 (For macintosh®). Troubleshooting Examples of paper in the tray or try rotating the paper 180° in the input tray. Choose Improve Toner Fixing mode in Media...
Users Manual - English
Page 104
Examples of poor print quality Curled Troubleshooting Recommendation Turn the paper over in the paper tray, and print again. (Excluding Letterhead paper) If the problem remains, lift up the support flaps ...
Examples of poor print quality Curled Troubleshooting Recommendation Turn the paper over in the paper tray, and print again. (Excluding Letterhead paper) If the problem remains, lift up the support flaps ...
Users Manual - English
Page 105
... to print the remaining data in the printer memory. print job if you want to delete the remaining data in the printer memory. Troubleshooting Solving print problems 6 Problem The printer prints unexpectedly or it is not too long. Cancel the print job if you want to delete...Adjust the top and bottom margins of a document. The printer cannot print full pages of your document or cut the print resolution. (HL-2150N / HL-2170W only) Change the following settings in the supplied Windows® driver and try again. Make sure that is also connected to print the...
... to print the remaining data in the printer memory. print job if you want to delete the remaining data in the printer memory. Troubleshooting Solving print problems 6 Problem The printer prints unexpectedly or it is not too long. Cancel the print job if you want to delete...Adjust the top and bottom margins of a document. The printer cannot print full pages of your document or cut the print resolution. (HL-2150N / HL-2170W only) Change the following settings in the supplied Windows® driver and try again. Make sure that is also connected to print the...