Users Manual - English
Page 7
... Troubleshooting 79 Identifying your problem ...79 Error messages in the Status Monitor ...80 Error message printout ...82 Paper handling ...83 Paper jams and how to clear them ...85 Improving the print quality...91 Solving print problems ...97 Network problems (HL-2150N / HL-2170W only... code control commands (HL-2150N / HL-2170W only) ...110 Print bar codes or expanded characters 110 B Appendix (for Europe and Other Countries) 117 Brother numbers ...117 Important information: regulations ...118 Radio interference (220 to 240 volt model only 118 International ENERGY STAR® Compliance...
... Troubleshooting 79 Identifying your problem ...79 Error messages in the Status Monitor ...80 Error message printout ...82 Paper handling ...83 Paper jams and how to clear them ...85 Improving the print quality...91 Solving print problems ...97 Network problems (HL-2150N / HL-2170W only... code control commands (HL-2150N / HL-2170W only) ...110 Print bar codes or expanded characters 110 B Appendix (for Europe and Other Countries) 117 Brother numbers ...117 Important information: regulations ...118 Radio interference (220 to 240 volt model only 118 International ENERGY STAR® Compliance...
Users Manual - English
Page 87
... LED is set up to connect to the correct printer port. Visit us at http://solutions.brother.com. Printer does not print: If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. If you did not solve your problem with the above checks, identify your problem First... handling on page 83 and Paper jams and how to clear them on page 85.) Other problems (See Other problems on page 97.) 6 6 6 6 6 79 6 Troubleshooting 6 You can correct most problems by yourself.
... LED is set up to connect to the correct printer port. Visit us at http://solutions.brother.com. Printer does not print: If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. If you did not solve your problem with the above checks, identify your problem First... handling on page 83 and Paper jams and how to clear them on page 85.) Other problems (See Other problems on page 97.) 6 6 6 6 6 79 6 Troubleshooting 6 You can correct most problems by yourself.
Users Manual - English
Page 88
...in the printer memory. button. The paper tray may be out of your document or cut the print resolution. (HL-2150N / HL-2170W only) Change the following settings in the supplied Windows® driver and try again. Make sure you use paper that you... See Status Monitor (For Mac OS® X 10.3 or greater users) on page 5. Load the same size paper that meets Brother's recommended paper specifications. Troubleshooting Error messages in the Status Monitor 6 The Status Monitor will vary depending on your document: • Graphics mode 1 • TrueType mode 1 ...
...in the printer memory. button. The paper tray may be out of your document or cut the print resolution. (HL-2150N / HL-2170W only) Change the following settings in the supplied Windows® driver and try again. Make sure you use paper that you... See Status Monitor (For Mac OS® X 10.3 or greater users) on page 5. Load the same size paper that meets Brother's recommended paper specifications. Troubleshooting Error messages in the Status Monitor 6 The Status Monitor will vary depending on your document: • Graphics mode 1 • TrueType mode 1 ...
Users Manual - English
Page 89
... Call Put in the current driver setting. Clear the jammed paper from the indicated area. See Service call indications on page 77. Troubleshooting Error message No Paper Fed Manual Slot Action If the manual feed slot is empty, put a piece of its life. Paper Jam Rear Toner...69. See Cleaning the corona wire on page 53. 81 Paper Jam Tray 1 Paper Jam Inside Load the same size paper that meets Brother's recommended paper specifications. See About paper on page 62. Buy a new toner cartridge and have it . Make sure you use paper that...
... Call Put in the current driver setting. Clear the jammed paper from the indicated area. See Service call indications on page 77. Troubleshooting Error message No Paper Fed Manual Slot Action If the manual feed slot is empty, put a piece of its life. Paper Jam Rear Toner...69. See Cleaning the corona wire on page 53. 81 Paper Jam Tray 1 Paper Jam Inside Load the same size paper that meets Brother's recommended paper specifications. See About paper on page 62. Buy a new toner cartridge and have it . Make sure you use paper that...
Users Manual - English
Page 90
...clear the error, reduce the complexity of these settings will vary depending on your document or reduce 6 the print resolution. (HL-2150N / HL-2170W only) Change the following settings in Print Setting and click the Setting... Cancel the print job if you want to print the remaining data...complexity of your document or reduce the print resolution. Press the Go button to delete the remaining data in the printer memory. Troubleshooting Error message printout 6 The printer can also report problems by printing an error message. See Go button on page 55. Cancel the print ...
...clear the error, reduce the complexity of these settings will vary depending on your document or reduce 6 the print resolution. (HL-2150N / HL-2170W only) Change the following settings in Print Setting and click the Setting... Cancel the print job if you want to print the remaining data...complexity of your document or reduce the print resolution. Press the Go button to delete the remaining data in the printer memory. Troubleshooting Error message printout 6 The printer can also report problems by printing an error message. See Go button on page 55. Cancel the print ...
Users Manual - English
Page 91
...in Media Type to remove the paper. The printer does not feed paper Fan the paper well and put it is paper in firmly. Troubleshooting Paper handling 6 First, make sure it back in the paper tray. Reduce the amount of envelopes you are using . it before printing.... Turn the stack over and put it back in the paper tray, make sure that you are using paper that meets Brother's recommended paper specifications. (See About paper on page 5.) Problem Recommendation The printer does not feed paper. If there is straight. When ...
...in Media Type to remove the paper. The printer does not feed paper Fan the paper well and put it is paper in firmly. Troubleshooting Paper handling 6 First, make sure it back in the paper tray. Reduce the amount of envelopes you are using . it before printing.... Turn the stack over and put it back in the paper tray, make sure that you are using paper that meets Brother's recommended paper specifications. (See About paper on page 5.) Problem Recommendation The printer does not feed paper. If there is straight. When ...
Users Manual - English
Page 92
Then push the flap to the left or right to the back output tray by first lifting the flap up . 1 6 2 b Attach the support flap 1 (1) to release one at a time into the holes of the posts (2) on the flap and pull up . Troubleshooting Problem The paper slides off the back output tray. Recommendation Follow these steps: a Remove the output tray support flap 1 (1) from the top of the printer by inserting the posts of the support flap one of the back output tray. 1 84
Then push the flap to the left or right to the back output tray by first lifting the flap up . 1 6 2 b Attach the support flap 1 (1) to release one at a time into the holes of the posts (2) on the flap and pull up . Troubleshooting Problem The paper slides off the back output tray. Recommendation Follow these steps: a Remove the output tray support flap 1 (1) from the top of the printer by inserting the posts of the support flap one of the back output tray. 1 84
Users Manual - English
Page 93
.... Paper jams and how to clear them If a paper jam occurs, the printer will flash the Error LED as follows. Troubleshooting 6 6 HOT SURFACE After you have just used the printer, some internal parts of the printer, DO NOT touch the shaded parts shown in the illustrations. Then try printing again. If the...
.... Paper jams and how to clear them If a paper jam occurs, the printer will flash the Error LED as follows. Troubleshooting 6 6 HOT SURFACE After you have just used the printer, some internal parts of the printer, DO NOT touch the shaded parts shown in the illustrations. Then try printing again. If the...
Users Manual - English
Page 94
... spill or scatter toner. To prevent damage to the printer caused by static electricity, DO NOT touch the electrodes shown in at this point. 86 Troubleshooting b Slowly take out the drum unit and toner cartridge assembly.
... spill or scatter toner. To prevent damage to the printer caused by static electricity, DO NOT touch the electrodes shown in at this point. 86 Troubleshooting b Slowly take out the drum unit and toner cartridge assembly.
Users Manual - English
Page 95
e Pull the jammed paper down and out of the printer. Troubleshooting 6 f Open the back cover (back output tray). 87 d Pull the paper tray completely out of the printer.
e Pull the jammed paper down and out of the printer. Troubleshooting 6 f Open the back cover (back output tray). 87 d Pull the paper tray completely out of the printer.
Users Manual - English
Page 96
i Close the back cover (back output tray). 88 Troubleshooting 1 6 h Pull the jammed paper out of the printer will be extremely hot. Wait for the printer to cool down before you to open the fuser cover (1). g Pull the tab toward you touch the internal parts of the printer. HOT SURFACE After you have just used the printer, some internal parts of the fuser unit.
i Close the back cover (back output tray). 88 Troubleshooting 1 6 h Pull the jammed paper out of the printer will be extremely hot. Wait for the printer to cool down before you to open the fuser cover (1). g Pull the tab toward you touch the internal parts of the printer. HOT SURFACE After you have just used the printer, some internal parts of the fuser unit.
Users Manual - English
Page 97
Clear the jammed paper if there is any inside the drum unit. 6 CAUTION Handle the toner cartridge carefully. If toner scatters on your hands or clothes, wipe or wash it off with cold water at once. To avoid print quality problems, DO NOT touch the shaded parts shown in the illustrations. 89 Troubleshooting j Push down the green lock lever and take the toner cartridge out of the drum unit.
Clear the jammed paper if there is any inside the drum unit. 6 CAUTION Handle the toner cartridge carefully. If toner scatters on your hands or clothes, wipe or wash it off with cold water at once. To avoid print quality problems, DO NOT touch the shaded parts shown in the illustrations. 89 Troubleshooting j Push down the green lock lever and take the toner cartridge out of the drum unit.
Users Manual - English
Page 98
Put the drum unit and toner cartridge assembly back in the printer. 6 m Put the paper tray firmly back in properly, the green lock lever will lift automatically. n Close the front cover. l Open the front cover. o Make sure that the Error LED is now off. 90 Troubleshooting k Put the toner cartridge back into the drum unit until you put the cartridge in the printer. If you hear it lock into place.
Put the drum unit and toner cartridge assembly back in the printer. 6 m Put the paper tray firmly back in properly, the green lock lever will lift automatically. n Close the front cover. l Open the front cover. o Make sure that the Error LED is now off. 90 Troubleshooting k Put the toner cartridge back into the drum unit until you put the cartridge in the printer. If you hear it lock into place.
Users Manual - English
Page 99
... paper on page 74. Make sure that you use paper that meets our specifications. Put in a new toner cartridge. Call Brother Customer Service. 91 Conditions such as high temperatures and high humidity can increase the amount of poor print quality ABCDEFGH abcdefghijk ABCD abcde 01234 Faint... drum unit. Turn off Toner Save Mode in the printer Properties tab of paper you are using. See Replacing the drum unit on page 56). Troubleshooting Improving the print quality 6 If you have a print quality problem, print a test page first (see Print a test page on page 69. ...
... paper on page 74. Make sure that you use paper that meets our specifications. Put in a new toner cartridge. Call Brother Customer Service. 91 Conditions such as high temperatures and high humidity can increase the amount of poor print quality ABCDEFGH abcdefghijk ABCD abcde 01234 Faint... drum unit. Turn off Toner Save Mode in the printer Properties tab of paper you are using. See Replacing the drum unit on page 56). Troubleshooting Improving the print quality 6 If you have a print quality problem, print a test page first (see Print a test page on page 69. ...
Users Manual - English
Page 100
... a torn piece of paper is not inside of the printer on page 77. The drum unit may be damaged. Put in a new drum unit. Troubleshooting Examples of poor print quality Recommendation Make sure that you use paper that meets our specifications. See About paper on page 69. Conditions such... the green tab. Hollow print Clean the primary corona wire inside of the printer and the primary corona wire in a new toner cartridge. Call Brother Customer Service.
... a torn piece of paper is not inside of the printer on page 77. The drum unit may be damaged. Put in a new drum unit. Troubleshooting Examples of poor print quality Recommendation Make sure that you use paper that meets our specifications. See About paper on page 69. Conditions such... the green tab. Hollow print Clean the primary corona wire inside of the printer and the primary corona wire in a new toner cartridge. Call Brother Customer Service.
Users Manual - English
Page 101
... cotton swab until the dust or glue on page 69. 93 Clean the drum unit as follows: 6 a Put the print sample in a new drum unit. Troubleshooting Examples of poor print quality 75 mm (2.95 in.) 75 mm (2.95 in.) Recommendation If the problem is not solved after printing a few pages...
... cotton swab until the dust or glue on page 69. 93 Clean the drum unit as follows: 6 a Put the print sample in a new drum unit. Troubleshooting Examples of poor print quality 75 mm (2.95 in.) 75 mm (2.95 in.) Recommendation If the problem is not solved after printing a few pages...
Users Manual - English
Page 102
...have toner stains down the page The fuser unit may be smudged. Put in a new drum unit. Call your dealer or Brother Customer Service. Printed pages have been in the paper tray and that meets our specifications. See Printing on plain paper, bond paper and transparencies...unit. Put in the paper tray. Also, fan the paper stack and then rotate the paper 180° in a new toner cartridge. Troubleshooting Examples of poor print quality Recommendation ABCDEFGH abcdefghijk ABCD abcde 01234 Black toner marks across the page The drum unit may sometimes stick...
...have toner stains down the page The fuser unit may be smudged. Put in a new drum unit. Call your dealer or Brother Customer Service. Printed pages have been in the paper tray and that meets our specifications. See Printing on plain paper, bond paper and transparencies...unit. Put in the paper tray. Also, fan the paper stack and then rotate the paper 180° in a new toner cartridge. Troubleshooting Examples of poor print quality Recommendation ABCDEFGH abcdefghijk ABCD abcde 01234 Black toner marks across the page The drum unit may sometimes stick...
Users Manual - English
Page 103
Troubleshooting Examples of paper in the tray or try rotating the paper 180° in the input tray. Choose Improve Toner Fixing mode in the ...
Troubleshooting Examples of paper in the tray or try rotating the paper 180° in the input tray. Choose Improve Toner Fixing mode in the ...
Users Manual - English
Page 104
Examples of poor print quality Curled Troubleshooting Recommendation Turn the paper over in the paper tray, and print again. (Excluding Letterhead paper) If the problem remains, lift up the support flaps ...
Examples of poor print quality Curled Troubleshooting Recommendation Turn the paper over in the paper tray, and print again. (Excluding Letterhead paper) If the problem remains, lift up the support flaps ...
Users Manual - English
Page 105
... want to print the remaining data in the printer memory. The best combination of your document or cut the print resolution. (HL-2150N / HL-2170W only) Change the following settings in Print Setting and click the Setting... The printer cannot print full Press the Go button to...the printer memory. (See Go button on page 55. If this does not clear the error, reduce the complexity of your document. 97 Troubleshooting Solving print problems 6 Problem The printer prints unexpectedly or it . We recommend that you use a USB cable that is no longer than 2 meters ...
... want to print the remaining data in the printer memory. The best combination of your document or cut the print resolution. (HL-2150N / HL-2170W only) Change the following settings in Print Setting and click the Setting... The printer cannot print full Press the Go button to...the printer memory. (See Go button on page 55. If this does not clear the error, reduce the complexity of your document. 97 Troubleshooting Solving print problems 6 Problem The printer prints unexpectedly or it . We recommend that you use a USB cable that is no longer than 2 meters ...