Installation Guide
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... Verifying the IP Address for Windows 7 12 Verifying the IP Address for Windows Vista 12 Verifying the IP Address for Windows XP 12 Renewing the IP Address for Windows 7, Vista, or XP 13 Monitoring Your Modem Starting the Modem Configuration Manager 14 Restoring Your Modem Settings 15 Troubleshooting Solutions ...16 Front Panel Icons and Error Conditions 17 Software License & Warranty Software License...18 Warranty Information...19 SB6121 Cable Modem • Installation Guide iii Uncontrolled Document
... Verifying the IP Address for Windows 7 12 Verifying the IP Address for Windows Vista 12 Verifying the IP Address for Windows XP 12 Renewing the IP Address for Windows 7, Vista, or XP 13 Monitoring Your Modem Starting the Modem Configuration Manager 14 Restoring Your Modem Settings 15 Troubleshooting Solutions ...16 Front Panel Icons and Error Conditions 17 Software License & Warranty Software License...18 Warranty Information...19 SB6121 Cable Modem • Installation Guide iii Uncontrolled Document
Installation Guide
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... vases, on the device's marking label. Use only a main line cord that complies with no risk of the power cord. • Place the device to dripping or splashing. SB6121 Cable Modem • Installation Guide iv Uncontrolled Document They may result in a shock or fire hazard. • Route power supply cords so that they exit from the device. • Place this device in the AC outlet...
... vases, on the device's marking label. Use only a main line cord that complies with no risk of the power cord. • Place the device to dripping or splashing. SB6121 Cable Modem • Installation Guide iv Uncontrolled Document They may result in a shock or fire hazard. • Route power supply cords so that they exit from the device. • Place this device in the AC outlet...
Installation Guide
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..., dry cloth. Keep the device away from excessive heat and humidity and keep the device free from the wall outlet and disconnect the cables to avoid damage to this device due to lightning and power surges. • Upon completion of the FCC Rules. However, there is restricted to indoor use cleaning fluid or similar chemicals. SB6121 Cable Modem • Installation Guide v Uncontrolled Document
..., dry cloth. Keep the device away from excessive heat and humidity and keep the device free from the wall outlet and disconnect the cables to avoid damage to this device due to lightning and power surges. • Upon completion of the FCC Rules. However, there is restricted to indoor use cleaning fluid or similar chemicals. SB6121 Cable Modem • Installation Guide v Uncontrolled Document
Installation Guide
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... that may not cause interference, and • This device must accept any person's body (including hands, wrists, feet, and ankles) must not be co-located or operating in this filing. The firmware setting is restricted to LE-LAN devices. INDUSTRY CANADA (IC) STATEMENT This device complies with RSS-210 of the Industry Canada Rules. SB6121 Cable Modem • Installation Guide vi Uncontrolled Document
... that may not cause interference, and • This device must accept any person's body (including hands, wrists, feet, and ankles) must not be co-located or operating in this filing. The firmware setting is restricted to LE-LAN devices. INDUSTRY CANADA (IC) STATEMENT This device complies with RSS-210 of the Industry Canada Rules. SB6121 Cable Modem • Installation Guide vi Uncontrolled Document
Installation Guide
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...-speed Internet access to the network Contains software license, warranty, and safety information for the SB6121 Provides basic information for connecting the SB6121 Contact Information For more information on Motorola consumer cable products, education, and support: • Visit the Motorola support website: http://broadband.motorola.com/consumers/support 3 System Requirements The SB6121 is compatible with the modem. This guide provides product overview and setup information for installing the cable modem and configuring the Ethernet, router, DHCP, and security settings...
...-speed Internet access to the network Contains software license, warranty, and safety information for the SB6121 Provides basic information for connecting the SB6121 Contact Information For more information on Motorola consumer cable products, education, and support: • Visit the Motorola support website: http://broadband.motorola.com/consumers/support 3 System Requirements The SB6121 is compatible with the modem. This guide provides product overview and setup information for installing the cable modem and configuring the Ethernet, router, DHCP, and security settings...
Installation Guide
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... locations. B ICON 5 6 FLASHING Transmitting or receiving data on Ethernet port ON Amber: A device, computer, or hub is connected to the Ethernet (10Base-T) or Fast Ethernet (100Base-T) port Blue*: High-speed Gigabit Ethernet (1000Base-T) connection from the SB6121 to your PC Powers on and off the cable modem Note: The Energy Conservation switch may be an option that is not provided by your service provider may implement bonded channels for high-speed Internet and Ethernet connections.
... locations. B ICON 5 6 FLASHING Transmitting or receiving data on Ethernet port ON Amber: A device, computer, or hub is connected to the Ethernet (10Base-T) or Fast Ethernet (100Base-T) port Blue*: High-speed Gigabit Ethernet (1000Base-T) connection from the SB6121 to your PC Powers on and off the cable modem Note: The Energy Conservation switch may be an option that is not provided by your service provider may implement bonded channels for high-speed Internet and Ethernet connections.
Installation Guide
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... following cabling port and connectors: ITEM 1 DESCRIPTION Ethernet port for connecting an Ethernet-equipped computer, hub, bridge, or switch using an RJ-45 cable 2 Coaxial cable connector 3 +12VDC Power connector B MAC Label The SB6121 Media Access Control (MAC) label is a unique, 48-bit value that identifies each Ethernet network device. Product Overview • MAC Label SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 5 Uncontrolled Document It contains a MAC address which is located on the bottom of the modem. To receive data service...
... following cabling port and connectors: ITEM 1 DESCRIPTION Ethernet port for connecting an Ethernet-equipped computer, hub, bridge, or switch using an RJ-45 cable 2 Coaxial cable connector 3 +12VDC Power connector B MAC Label The SB6121 Media Access Control (MAC) label is a unique, 48-bit value that identifies each Ethernet network device. Product Overview • MAC Label SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 5 Uncontrolled Document It contains a MAC address which is located on the bottom of the modem. To receive data service...
Installation Guide
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... Version 4 (TCP/IPv4) Properties window. 10. Configuring TCP/IP for Windows 7 1. Select Properties to display the LAN or High-Speed Internet connections window. 5. If the Motorola website appears, you complete the TCP/IP configuration, go to Verifying the IP Address for Windows 7. Click Change adapter settings to display the Local Area Connection Properties window. 7. Select Obtain an IP address automatically and Obtain DNS server address automatically. 9. B 4 Connecting to the Internet Checking for an Internet Connection After installing your cable modem...
... Version 4 (TCP/IPv4) Properties window. 10. Configuring TCP/IP for Windows 7 1. Select Properties to display the LAN or High-Speed Internet connections window. 5. If the Motorola website appears, you complete the TCP/IP configuration, go to Verifying the IP Address for Windows 7. Click Change adapter settings to display the Local Area Connection Properties window. 7. Select Obtain an IP address automatically and Obtain DNS server address automatically. 9. B 4 Connecting to the Internet Checking for an Internet Connection After installing your cable modem...
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... drop-down menu to list the Dial-up and LAN or High-Speed Internet connections. 4. Double-click Network and Internet to display the LAN or High-Speed Internet connections window. 6. Click Manage network connections to display the Network and Internet window. 4. Right-click the network connection for Windows Vista SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 11 Uncontrolled Document Connecting to save the TCP/IP settings and close the Local Area Connection Properties window. 12. Select Internet Protocol Version 4 or 6 (TCP...
... drop-down menu to list the Dial-up and LAN or High-Speed Internet connections. 4. Double-click Network and Internet to display the LAN or High-Speed Internet connections window. 6. Click Manage network connections to display the Network and Internet window. 4. Right-click the network connection for Windows Vista SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 11 Uncontrolled Document Connecting to save the TCP/IP settings and close the Local Area Connection Properties window. 12. Select Internet Protocol Version 4 or 6 (TCP...
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... Auto-configuration IP address, ranging from 169.254.0.0 to 169.254.255.255, is reserved for Windows 7 SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 12 Uncontrolled Document This can see cable-TV channels on your television Connecting to access the Internet using the cable modem. Type cmd and click OK to open a command prompt window. 6. Verifying the IP Address for Windows XP 1. Type cmd and click OK to open a command prompt window. 6. When Auto-configuration is enabled, Windows...
... Auto-configuration IP address, ranging from 169.254.0.0 to 169.254.255.255, is reserved for Windows 7 SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 12 Uncontrolled Document This can see cable-TV channels on your television Connecting to access the Internet using the cable modem. Type cmd and click OK to open a command prompt window. 6. Verifying the IP Address for Windows XP 1. Type cmd and click OK to open a command prompt window. 6. When Auto-configuration is enabled, Windows...
Installation Guide
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... service provider for more information. Open any web browser on . The following Modem Configuration Manager Status page appears when you cannot access the HTML pages in the Address bar. 3. Note: If you first log on a computer connected to your cable modem. You can also reset the modem configuration back to the original factory settings. Monitoring Your Modem • Starting the Modem Configuration Manager SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 14 Uncontrolled Document Starting the Modem Configuration...
... service provider for more information. Open any web browser on . The following Modem Configuration Manager Status page appears when you cannot access the HTML pages in the Address bar. 3. Note: If you first log on a computer connected to your cable modem. You can also reset the modem configuration back to the original factory settings. Monitoring Your Modem • Starting the Modem Configuration Manager SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 14 Uncontrolled Document Starting the Modem Configuration...
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Click Reset All Defaults. WARNING: This will delete your SB6121 modem configuration to the factory default settings. 1. Monitoring Your Modem • Restoring Your Modem Settings SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 15 Uncontrolled Document Select Configuration from the menu bar. 2. B Restoring Your Modem Settings You can reset your existing modem configuration settings.
Click Reset All Defaults. WARNING: This will delete your SB6121 modem configuration to the factory default settings. 1. Monitoring Your Modem • Restoring Your Modem Settings SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 15 Uncontrolled Document Select Configuration from the menu bar. 2. B Restoring Your Modem Settings You can reset your existing modem configuration settings.
Installation Guide
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... MODEM PROBLEM Power Icon is not functioning properly. Follow the steps for verifying the IP address for your service provider for the status of the icons and refer to Front Panel Icons and Error Conditions to identify the error. • If you have to reset the SB6121 modem configuration to its original factory settings if the cable modem is OFF Cannot Send or Receive Data Table 1 - Troubleshooting • Solutions SB6121 DOCSIS 3.0® Cable Modem...
... MODEM PROBLEM Power Icon is not functioning properly. Follow the steps for verifying the IP address for your service provider for the status of the icons and refer to Front Panel Icons and Error Conditions to identify the error. • If you have to reset the SB6121 modem configuration to its original factory settings if the cable modem is OFF Cannot Send or Receive Data Table 1 - Troubleshooting • Solutions SB6121 DOCSIS 3.0® Cable Modem...
Installation Guide
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...) to any United States export laws. Software License & Warranty • Software License SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 18 Uncontrolled Document Home & Networks Mobility Solutions Business ("Motorola") 101 Tournament Drive Horsham, PA 19044 Software License IMPORTANT: PLEASE READ THIS SOFTWARE LICENSE ("LICENSE") CAREFULLY BEFORE YOU INSTALL, DOWNLOAD OR USE ANY APPLICATION SOFTWARE, USB DRIVER SOFTWARE, FIRMWARE AND RELATED DOCUMENTATION ("SOFTWARE") PROVIDED WITH MOTOROLA'S CABLE DATA PRODUCT (THE "CABLE DATA PRODUCT"). IF YOU DO NOT AGREE TO...
...) to any United States export laws. Software License & Warranty • Software License SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 18 Uncontrolled Document Home & Networks Mobility Solutions Business ("Motorola") 101 Tournament Drive Horsham, PA 19044 Software License IMPORTANT: PLEASE READ THIS SOFTWARE LICENSE ("LICENSE") CAREFULLY BEFORE YOU INSTALL, DOWNLOAD OR USE ANY APPLICATION SOFTWARE, USB DRIVER SOFTWARE, FIRMWARE AND RELATED DOCUMENTATION ("SOFTWARE") PROVIDED WITH MOTOROLA'S CABLE DATA PRODUCT (THE "CABLE DATA PRODUCT"). IF YOU DO NOT AGREE TO...
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... traffic, aircraft navigation or aircraft communications; Except as set forth in subdivision (c)(1)(ii) of The Rights in on-line control of Pennsylvania, without bugs. This License and your distributor, cable operator, or Internet service provider, as a bundled application, or otherwise, with the Software. or (ii) to and modifications of the Product. What additional provisions should I be uninterrupted or error-free. MOTOROLA...
... traffic, aircraft navigation or aircraft communications; Except as set forth in subdivision (c)(1)(ii) of The Rights in on-line control of Pennsylvania, without bugs. This License and your distributor, cable operator, or Internet service provider, as a bundled application, or otherwise, with the Software. or (ii) to and modifications of the Product. What additional provisions should I be uninterrupted or error-free. MOTOROLA...
Quick Reference Guide
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... 2 Installation Procedure ...2 Rear Panel Connections ...2 Front Panel Display ...3 Start-Up Sequence...4 Troubleshooting Tips ...4 Rule out RF ...4 LEDs and Error conditions ...4 Troubleshooting Tips ...5 Version History/Document Control Error! Technical Operations Academy Page 1 of major enhancements including channel bonding and IPv6. Quick Reference Guide - Bookmark not defined.5 Introduction Motorola's DOCSIS 3.0 Modem includes a number of 5 DOCSIS 3.0 provides a number of enhancements earlier versions of 120 Mbps. Motorola's DOCSIS 3.0 modems support DOCSIS 1.x, 2.0, and new...
... 2 Installation Procedure ...2 Rear Panel Connections ...2 Front Panel Display ...3 Start-Up Sequence...4 Troubleshooting Tips ...4 Rule out RF ...4 LEDs and Error conditions ...4 Troubleshooting Tips ...5 Version History/Document Control Error! Technical Operations Academy Page 1 of major enhancements including channel bonding and IPv6. Quick Reference Guide - Bookmark not defined.5 Introduction Motorola's DOCSIS 3.0 Modem includes a number of 5 DOCSIS 3.0 provides a number of enhancements earlier versions of 120 Mbps. Motorola's DOCSIS 3.0 modems support DOCSIS 1.x, 2.0, and new...
Quick Reference Guide
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... will need to be found on the modem using a Cat 5 Ethernet cable. Do not set the modem in order for the gateway to the computer 2. F-connector connects to an active cable drop 3. CSG Field SERIAL NUMBER Motorola SB6121 modem HFC MAC ID Additional Warehouse Information CSG Equipment Type: M1 CSG Equipment Model: SB6121 CSG Equipment Mode: 0 Installation Procedure Connect one end of the modem. Rear Panel Connections 1. Quick Reference Guide: Motorola SB6121 Installation The serial number and equipment address can be entered into power outlet...
... will need to be found on the modem using a Cat 5 Ethernet cable. Do not set the modem in order for the gateway to the computer 2. F-connector connects to an active cable drop 3. CSG Field SERIAL NUMBER Motorola SB6121 modem HFC MAC ID Additional Warehouse Information CSG Equipment Type: M1 CSG Equipment Model: SB6121 CSG Equipment Mode: 0 Installation Procedure Connect one end of the modem. Rear Panel Connections 1. Quick Reference Guide: Motorola SB6121 Installation The serial number and equipment address can be entered into power outlet...
Quick Reference Guide
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... or Fast Ethernet (100Base-T) port Blue: High-speed Gigabit Ethernet connection to the PC 6 Power Powers on and off the cable modem During normal operation, the POWER, RECEIVE, SEND, and ONLINE lights are ON. Technical Operations Academy Page 3 of 5 Key Light Off Flashing 1 POWER Power is This light should be used during installation, configuration, and troubleshooting. Use them as a visual reference for configuration Connected to the Internet failed parameters 5 LINK No connection to the Transmitting or receiving Amber: A device, SB6121 Ethernet data on the Ethernet port...
... or Fast Ethernet (100Base-T) port Blue: High-speed Gigabit Ethernet connection to the PC 6 Power Powers on and off the cable modem During normal operation, the POWER, RECEIVE, SEND, and ONLINE lights are ON. Technical Operations Academy Page 3 of 5 Key Light Off Flashing 1 POWER Power is This light should be used during installation, configuration, and troubleshooting. Use them as a visual reference for configuration Connected to the Internet failed parameters 5 LINK No connection to the Transmitting or receiving Amber: A device, SB6121 Ethernet data on the Ethernet port...
Quick Reference Guide
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... Light RECIEVE SEND ONLINE POWER Turns off during Startup: The downstream (RECEIVE) channel cannot be corrected by restarting the cable modem. Verify the power connection. Technical Operations Academy Page 4 of steps when first connected to visually determine if channel bonding and Gigabit Ethernet is enabled. C. Modem processing for DHCP, TFTP, and TOD. PC/Activity is solid when a CPE is disabled via DOCSIS® configuration file. Verify the power connection. E. To restart the Motorola SB6121...
... Light RECIEVE SEND ONLINE POWER Turns off during Startup: The downstream (RECEIVE) channel cannot be corrected by restarting the cable modem. Verify the power connection. Technical Operations Academy Page 4 of steps when first connected to visually determine if channel bonding and Gigabit Ethernet is enabled. C. Modem processing for DHCP, TFTP, and TOD. PC/Activity is solid when a CPE is disabled via DOCSIS® configuration file. Verify the power connection. E. To restart the Motorola SB6121...
Quick Reference Guide
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Quick Reference Guide: Motorola SB6121 Troubleshooting Tips Release and Renew the IP address on computer if its unable to access the internet or the modem's setup page Reboot the computer Disable the proxy settings in the computer's web browser, and temporarily disable any firewall software during the setup of the gateway. Always use straight-through cables, not cross over cables User Guides, Drivers, and Datasheets can be found at: http://broadband.motorola.com/consumers/support Technical Operations Academy Page 5 of 5
Quick Reference Guide: Motorola SB6121 Troubleshooting Tips Release and Renew the IP address on computer if its unable to access the internet or the modem's setup page Reboot the computer Disable the proxy settings in the computer's web browser, and temporarily disable any firewall software during the setup of the gateway. Always use straight-through cables, not cross over cables User Guides, Drivers, and Datasheets can be found at: http://broadband.motorola.com/consumers/support Technical Operations Academy Page 5 of 5
