Installation Guide
Page 3
...the Box ...1 Contact Information ...1 System Requirements...1 Product Overview Front Panel...3 Rear Panel...4 MAC Label ...5 Installing the Modem Connecting the SB6121...6 Using the Energy Conservation Switch 7 Wall Mounting the Modem ...7 Wall Mounting Template...8 Connecting to the Internet Checking for an Internet Connection 10 ..., or XP 13 Monitoring Your Modem Starting the Modem Configuration Manager 14 Restoring Your Modem Settings 15 Troubleshooting Solutions ...16 Front Panel Icons and Error Conditions 17 Software License & Warranty Software License...18 Warranty Information...19...
...the Box ...1 Contact Information ...1 System Requirements...1 Product Overview Front Panel...3 Rear Panel...4 MAC Label ...5 Installing the Modem Connecting the SB6121...6 Using the Energy Conservation Switch 7 Wall Mounting the Modem ...7 Wall Mounting Template...8 Connecting to the Internet Checking for an Internet Connection 10 ..., or XP 13 Monitoring Your Modem Starting the Modem Configuration Manager 14 Restoring Your Modem Settings 15 Troubleshooting Solutions ...16 Front Panel Icons and Error Conditions 17 Software License & Warranty Software License...18 Warranty Information...19...
Installation Guide
Page 5
... indoor use cleaning fluid or similar chemicals. Caring for the Environment by Motorola for assistance. If collection systems are designed to provide reasonable protection against harmful... radio frequency energy and, if not installed and used in the installation and troubleshooting instructions. This device complies with part 15 of the FCC Rules. Use of... the device with any interference received, including interference that may cause undesired operation. SB6121 Cable Modem • Installation Guide v Uncontrolled Document FCC STATEMENTS FCC Interference Statement This...
... indoor use cleaning fluid or similar chemicals. Caring for the Environment by Motorola for assistance. If collection systems are designed to provide reasonable protection against harmful... radio frequency energy and, if not installed and used in the installation and troubleshooting instructions. This device complies with part 15 of the FCC Rules. Use of... the device with any interference received, including interference that may cause undesired operation. SB6121 Cable Modem • Installation Guide v Uncontrolled Document FCC STATEMENTS FCC Interference Statement This...
Installation Guide
Page 22
... device is connected via the Ethernet port, check that the Energy Conservation switch is not functioning properly. Troubleshooting Solutions POSSIBLE SOLUTION • Check that the SB6121 is properly plugged into the electrical wall outlet. • Check that the electrical outlet is working. ... • On the front panel, note the status of the icon lights as described in Configuring TCP/IP. Troubleshooting • Solutions SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 16 Uncontrolled Document Your service provider may have cable television, check ...
... device is connected via the Ethernet port, check that the Energy Conservation switch is not functioning properly. Troubleshooting Solutions POSSIBLE SOLUTION • Check that the SB6121 is properly plugged into the electrical wall outlet. • Check that the electrical outlet is working. ... • On the front panel, note the status of the icon lights as described in Configuring TCP/IP. Troubleshooting • Solutions SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 16 Uncontrolled Document Your service provider may have cable television, check ...
Installation Guide
Page 23
... cannot Upstream channel is lost be acquired FLASHING IP registration is unsuccessful IP registration is lost OFF No connected device is detected Device is disconnected Troubleshooting • Front Panel Icons and Error Conditions SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 17 Uncontrolled Document
... cannot Upstream channel is lost be acquired FLASHING IP registration is unsuccessful IP registration is lost OFF No connected device is detected Device is disconnected Troubleshooting • Front Panel Icons and Error Conditions SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 17 Uncontrolled Document
Quick Reference Guide
Page 1
... ...5 Version History/Document Control Error! This document was developed to be used by a single subscriber. Motorola SB6121 Version Date: v1.0 September 2011 Field Operations Table of Contents Quick Reference Guide Table of installing, configuring, and troubleshooting the Motorola SB6121 modem. Technical Operations Academy Page 1 of 5 Quick Reference Guide - Additionally, DOCSIS 3.0 supports IPv6and Internet Protocol Television...
... ...5 Version History/Document Control Error! This document was developed to be used by a single subscriber. Motorola SB6121 Version Date: v1.0 September 2011 Field Operations Table of Contents Quick Reference Guide Table of installing, configuring, and troubleshooting the Motorola SB6121 modem. Technical Operations Academy Page 1 of 5 Quick Reference Guide - Additionally, DOCSIS 3.0 supports IPv6and Internet Protocol Television...
Quick Reference Guide
Page 3
...visual reference for configuration Connected to the Internet failed parameters 5 LINK No connection to the Transmitting or receiving Amber: A device, SB6121 Ethernet data on the Ethernet port computer, or hub is port is detected connected via the Ethernet (10Base-T) or Fast Ethernet...are ON. Key Light Off Flashing 1 POWER Power is This light should be used during installation, configuration, and troubleshooting. Quick Reference Guide: Motorola SB6121 Front Panel Display The front panel LEDs should not flash disconnected 2 RECEIVE Receive channel not Scanning for a receive ...
...visual reference for configuration Connected to the Internet failed parameters 5 LINK No connection to the Transmitting or receiving Amber: A device, SB6121 Ethernet data on the Ethernet port computer, or hub is port is detected connected via the Ethernet (10Base-T) or Fast Ethernet...are ON. Key Light Off Flashing 1 POWER Power is This light should be used during installation, configuration, and troubleshooting. Quick Reference Guide: Motorola SB6121 Front Panel Display The front panel LEDs should not flash disconnected 2 RECEIVE Receive channel not Scanning for a receive ...
Quick Reference Guide
Page 4
... through a series of 5 C. PC/Activity is solid when a CPE is disabled via DOCSIS® configuration file. To restart the Motorola SB6121: 1. Restart the computer. Troubleshooting Tips Rule out RF Use the front panel LEDs as well as detailed above. 5. F. H. E. Performing firmware upgrade DOCSIS 3.0 modems have dual-colored LEDs to power ...
... through a series of 5 C. PC/Activity is solid when a CPE is disabled via DOCSIS® configuration file. To restart the Motorola SB6121: 1. Restart the computer. Troubleshooting Tips Rule out RF Use the front panel LEDs as well as detailed above. 5. F. H. E. Performing firmware upgrade DOCSIS 3.0 modems have dual-colored LEDs to power ...
Quick Reference Guide
Page 5
Quick Reference Guide: Motorola SB6121 Troubleshooting Tips Release and Renew the IP address on computer if its unable to access the internet or the modem's setup page Reboot the computer Disable the proxy settings in the computer's web browser, and temporarily disable any firewall software during the setup of the gateway. Always use straight-through cables, not cross over cables User Guides, Drivers, and Datasheets can be found at: http://broadband.motorola.com/consumers/support Technical Operations Academy Page 5 of 5
Quick Reference Guide: Motorola SB6121 Troubleshooting Tips Release and Renew the IP address on computer if its unable to access the internet or the modem's setup page Reboot the computer Disable the proxy settings in the computer's web browser, and temporarily disable any firewall software during the setup of the gateway. Always use straight-through cables, not cross over cables User Guides, Drivers, and Datasheets can be found at: http://broadband.motorola.com/consumers/support Technical Operations Academy Page 5 of 5