Installation Guide
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... the Modem Connecting the SB6121...6 Using the Energy Conservation Switch 7 Wall Mounting the Modem ...7 Wall Mounting Template...8 Connecting to the Internet Checking for an Internet Connection 10 Configuring TCP/IP for Windows 7 10 Configuring TCP/IP for Windows Vista 11 Configuring TCP/IP for Windows XP... for Windows XP 12 Renewing the IP Address for Windows 7, Vista, or XP 13 Monitoring Your Modem Starting the Modem Configuration Manager 14 Restoring Your Modem Settings 15 Troubleshooting Solutions ...16 Front Panel Icons and Error Conditions 17 Software License & Warranty ...
... the Modem Connecting the SB6121...6 Using the Energy Conservation Switch 7 Wall Mounting the Modem ...7 Wall Mounting Template...8 Connecting to the Internet Checking for an Internet Connection 10 Configuring TCP/IP for Windows 7 10 Configuring TCP/IP for Windows Vista 11 Configuring TCP/IP for Windows XP... for Windows XP 12 Renewing the IP Address for Windows 7, Vista, or XP 13 Monitoring Your Modem Starting the Modem Configuration Manager 14 Restoring Your Modem Settings 15 Troubleshooting Solutions ...16 Front Panel Icons and Error Conditions 17 Software License & Warranty ...
Installation Guide
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This guide provides product overview and setup information for installing the cable modem and configuring the Ethernet, router, DHCP, and security settings. B 1 Introduction The Motorola® SURFboard® SB6121 DOCSIS® 3.0 Cable Modem provides high-speed Internet access to directly connect one computer in the box with the following operating systems: Introduction • In...
This guide provides product overview and setup information for installing the cable modem and configuring the Ethernet, router, DHCP, and security settings. B 1 Introduction The Motorola® SURFboard® SB6121 DOCSIS® 3.0 Cable Modem provides high-speed Internet access to directly connect one computer in the box with the following operating systems: Introduction • In...
Installation Guide
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... Control Panel. Open a web browser window on your network interface. 6. Type www.motorola.com in the Address bar. For more information, see the Motorola website, you may need to configure your cable modem to display the LAN or High-Speed Internet connections window. 5. Click...and other network devices to display the Internet Protocol Properties window. 8. Configuring TCP/IP for Windows 7. Click Start and then click Control Panel. 2. Right-click the network connection for an Internet Connection SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 10 Uncontrolled Document ...
... Control Panel. Open a web browser window on your network interface. 6. Type www.motorola.com in the Address bar. For more information, see the Motorola website, you may need to configure your cable modem to display the LAN or High-Speed Internet connections window. 5. Click...and other network devices to display the Internet Protocol Properties window. 8. Configuring TCP/IP for Windows 7. Click Start and then click Control Panel. 2. Right-click the network connection for an Internet Connection SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 10 Uncontrolled Document ...
Installation Guide
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... for Windows Vista. Select Obtain an IP address automatically and Obtain DNS server address automatically. 8. When you complete the TCP/IP configuration, go to Verifying the IP Address for Windows Vista SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 11 Uncontrolled Document Connecting to list the Dial-up and LAN or High...
... for Windows Vista. Select Obtain an IP address automatically and Obtain DNS server address automatically. 8. When you complete the TCP/IP configuration, go to Verifying the IP Address for Windows Vista SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 11 Uncontrolled Document Connecting to list the Dial-up and LAN or High...
Installation Guide
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... displayed, that indicates possible broadband network problems or an improper connection between your computer and the SB6121. Click Accessories. 4. Click Run to display the IP Configuration. If an Auto-configuration IP address is enabled, Windows will not be able to obtain one. Type ipconfig and press...Connecting to automatically obtain an IP address from 169.254.0.0 to 169.254.255.255, is configured to the Internet • Verifying the IP Address for Windows 7 SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 12 Uncontrolled Document This can see cable-TV...
... displayed, that indicates possible broadband network problems or an improper connection between your computer and the SB6121. Click Accessories. 4. Click Run to display the IP Configuration. If an Auto-configuration IP address is enabled, Windows will not be able to obtain one. Type ipconfig and press...Connecting to automatically obtain an IP address from 169.254.0.0 to 169.254.255.255, is configured to the Internet • Verifying the IP Address for Windows 7 SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 12 Uncontrolled Document This can see cable-TV...
Installation Guide
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... cable modem. Monitoring Your Modem • Starting the Modem Configuration Manager SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 14 Uncontrolled Document Type http://192.168.100.1 in the Modem Configuration Manager, please contact your service provider for more information. Open...any web browser on . The following Modem Configuration Manager Status page appears when you cannot access the HTML pages in the Address bar. 3. Starting the Modem Configuration Manager 1. B 5 Monitoring Your Modem Use the SB6121 Modem Configuration Manager to your cable modem. 2. You...
... cable modem. Monitoring Your Modem • Starting the Modem Configuration Manager SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 14 Uncontrolled Document Type http://192.168.100.1 in the Modem Configuration Manager, please contact your service provider for more information. Open...any web browser on . The following Modem Configuration Manager Status page appears when you cannot access the HTML pages in the Address bar. 3. Starting the Modem Configuration Manager 1. B 5 Monitoring Your Modem Use the SB6121 Modem Configuration Manager to your cable modem. 2. You...
Installation Guide
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Monitoring Your Modem • Restoring Your Modem Settings SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 15 Uncontrolled Document Select Configuration from the menu bar. 2. Click Reset All Defaults. WARNING: This will delete your SB6121 modem configuration to the factory default settings. 1. B Restoring Your Modem Settings You can reset your existing modem configuration settings.
Monitoring Your Modem • Restoring Your Modem Settings SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 15 Uncontrolled Document Select Configuration from the menu bar. 2. Click Reset All Defaults. WARNING: This will delete your SB6121 modem configuration to the factory default settings. 1. B Restoring Your Modem Settings You can reset your existing modem configuration settings.
Installation Guide
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... • Check the IP address. Troubleshooting • Solutions SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 16 Uncontrolled Document B A Troubleshooting If the solutions listed here do not solve your problem, contact your system described in Configuring TCP/IP. Follow the steps for verifying the IP address...refer to Front Panel Icons and Error Conditions to identify the error. • If you have to reset the SB6121 modem configuration to verify connectivity. • Call your cable service is operating properly. • Check the coaxial cable connection at the...
... • Check the IP address. Troubleshooting • Solutions SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 16 Uncontrolled Document B A Troubleshooting If the solutions listed here do not solve your problem, contact your system described in Configuring TCP/IP. Follow the steps for verifying the IP address...refer to Front Panel Icons and Error Conditions to identify the error. • If you have to reset the SB6121 modem configuration to verify connectivity. • Call your cable service is operating properly. • Check the coaxial cable connection at the...
Quick Reference Guide
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... upstream channels to be "virtually-bonded" together to assist all Technical Operations employees with the proper steps of installing, configuring, and troubleshooting the Motorola SB6121 modem. IPv6 greatly expands the number of 5 Technical Operations Academy Page 1 of Internet addresses that operators may use.......4 Troubleshooting Tips ...4 Rule out RF ...4 LEDs and Error conditions ...4 Troubleshooting Tips ...5 Version History/Document Control Error! Motorola SB6121 Version Date: v1.0 September 2011 Field Operations Table of Contents Quick Reference Guide Table of 120 Mbps.
... upstream channels to be "virtually-bonded" together to assist all Technical Operations employees with the proper steps of installing, configuring, and troubleshooting the Motorola SB6121 modem. IPv6 greatly expands the number of 5 Technical Operations Academy Page 1 of Internet addresses that operators may use.......4 Troubleshooting Tips ...4 Rule out RF ...4 LEDs and Error conditions ...4 Troubleshooting Tips ...5 Version History/Document Control Error! Motorola SB6121 Version Date: v1.0 September 2011 Field Operations Table of Contents Quick Reference Guide Table of 120 Mbps.
Quick Reference Guide
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Use them as a visual reference for configuration Connected to the Internet failed parameters 5 LINK No connection to the Transmitting or receiving Amber: A device, SB6121 Ethernet data on the Ethernet port computer, or hub is port is detected connected via the.... Key Light Off Flashing 1 POWER Power is This light should be used during installation, configuration, and troubleshooting. Technical Operations Academy Page 3 of 5 Quick Reference Guide: Motorola SB6121 Front Panel Display The front panel LEDs should not flash disconnected 2 RECEIVE Receive channel not ...
Use them as a visual reference for configuration Connected to the Internet failed parameters 5 LINK No connection to the Transmitting or receiving Amber: A device, SB6121 Ethernet data on the Ethernet port computer, or hub is port is detected connected via the.... Key Light Off Flashing 1 POWER Power is This light should be used during installation, configuration, and troubleshooting. Technical Operations Academy Page 3 of 5 Quick Reference Guide: Motorola SB6121 Front Panel Display The front panel LEDs should not flash disconnected 2 RECEIVE Receive channel not ...
Quick Reference Guide
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...configuration file. G. Modem is successfully registered but Network Access Control (NACO) is connected and blinks when transmitting or receiving data. Plug the cable modem back into power. 4. Restart the computer. IP registration was unsuccessful. Verify the power connection. Quick Reference Guide: Motorola SB6121 Start-Up Sequence The SB6121... goes through a series of 5 F. To restart the Motorola SB6121: 1. Modem processing for DHCP, TFTP, and TOD. Ready...
...configuration file. G. Modem is successfully registered but Network Access Control (NACO) is connected and blinks when transmitting or receiving data. Plug the cable modem back into power. 4. Restart the computer. IP registration was unsuccessful. Verify the power connection. Quick Reference Guide: Motorola SB6121 Start-Up Sequence The SB6121... goes through a series of 5 F. To restart the Motorola SB6121: 1. Modem processing for DHCP, TFTP, and TOD. Ready...