Installation Guide
Page 3
... ...5 Installing the Modem Connecting the SB6121...6 Using the Energy Conservation Switch 7 Wall Mounting the Modem ...7 Wall Mounting Template...8 Connecting to the Internet Checking for an Internet Connection 10 Configuring TCP/IP for Windows 7 10 Configuring TCP/IP for Windows Vista 11 Configuring TCP/IP for Windows XP 11 Verifying the IP Address for Windows 7 12...
... ...5 Installing the Modem Connecting the SB6121...6 Using the Energy Conservation Switch 7 Wall Mounting the Modem ...7 Wall Mounting Template...8 Connecting to the Internet Checking for an Internet Connection 10 Configuring TCP/IP for Windows 7 10 Configuring TCP/IP for Windows Vista 11 Configuring TCP/IP for Windows XP 11 Verifying the IP Address for Windows 7 12...
Installation Guide
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... Panel. Connecting to display the Network and Internet window. 3. Type www.motorola.com in the Address bar. Click Network and Internet to the Internet • Checking for an Internet Connection SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 10 Uncontrolled Document Right-... Sharing Center window. 4. Configuring TCP/IP for your network interface. 6. Click Close to Verifying the IP Address for your operating system. When you do not see the Configuring TCP/IP section for Windows 7 1. If you complete the TCP/IP configuration, go to close the Internet ...
... Panel. Connecting to display the Network and Internet window. 3. Type www.motorola.com in the Address bar. Click Network and Internet to the Internet • Checking for an Internet Connection SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 10 Uncontrolled Document Right-... Sharing Center window. 4. Configuring TCP/IP for your network interface. 6. Click Close to Verifying the IP Address for your operating system. When you do not see the Configuring TCP/IP section for Windows 7 1. If you complete the TCP/IP configuration, go to close the Internet ...
Installation Guide
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... Windows Vista 1. Click OK to the Internet • Configuring TCP/IP for your network interface. 7. B Configuring TCP/IP for your network interface. 5. Right-click the network connection for Windows Vista SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 11 Uncontrolled Document ...Connecting to save the TCP/IP settings and close the Local Area Connection Properties window. 12. Double-click ...
... Windows Vista 1. Click OK to the Internet • Configuring TCP/IP for your network interface. 7. B Configuring TCP/IP for your network interface. 5. Right-click the network connection for Windows Vista SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 11 Uncontrolled Document ...Connecting to save the TCP/IP settings and close the Local Area Connection Properties window. 12. Double-click ...
Installation Guide
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...broadband network problems or an improper connection between your computer and the SB6121. The Auto-configuration IP address, ranging from 169.254.0.0 to open the Run window. 5. Because this automatically assigned IP address is not valid, you can occur if the modem is...taskbar, click Start. 2. Click Accessories. 4. Type cmd and click OK to the Internet • Verifying the IP Address for Windows Vista 1. Verifying the IP Address for Windows 7 SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 12 Uncontrolled Document On the Windows taskbar, click Start. 2. ...
...broadband network problems or an improper connection between your computer and the SB6121. The Auto-configuration IP address, ranging from 169.254.0.0 to open the Run window. 5. Because this automatically assigned IP address is not valid, you can occur if the modem is...taskbar, click Start. 2. Click Accessories. 4. Type cmd and click OK to the Internet • Verifying the IP Address for Windows Vista 1. Verifying the IP Address for Windows 7 SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 12 Uncontrolled Document On the Windows taskbar, click Start. 2. ...
Installation Guide
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.... 3. Type ipconfig /renew and press Enter. Open a command prompt window. See Renewing the IP Address for Windows 7, Vista, or XP 1. A. Type exit and press Enter to the Internet • Renewing the IP Address for Windows 7, Vista, or XP SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 13 Uncontrolled Document If, after performing this...
.... 3. Type ipconfig /renew and press Enter. Open a command prompt window. See Renewing the IP Address for Windows 7, Vista, or XP 1. A. Type exit and press Enter to the Internet • Renewing the IP Address for Windows 7, Vista, or XP SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 13 Uncontrolled Document If, after performing this...
Installation Guide
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... ONLINE icon is operating properly. • Check the coaxial cable connection at the SB6121 and cable wall outlet. Troubleshooting • Solutions SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 16 Uncontrolled Document Hand-tighten if necessary. • Check the IP address. Your service provider may have cable television, check your television to ensure...
... ONLINE icon is operating properly. • Check the coaxial cable connection at the SB6121 and cable wall outlet. Troubleshooting • Solutions SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 16 Uncontrolled Document Hand-tighten if necessary. • Check the IP address. Your service provider may have cable television, check your television to ensure...
Installation Guide
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... acquired Downstream channel is lost FLASHING Upstream send channel cannot Upstream channel is lost be acquired FLASHING IP registration is unsuccessful IP registration is lost OFF No connected device is detected Device is disconnected Troubleshooting • Front Panel Icons and Error Conditions SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 17 Uncontrolled Document
... acquired Downstream channel is lost FLASHING Upstream send channel cannot Upstream channel is lost be acquired FLASHING IP registration is unsuccessful IP registration is lost OFF No connected device is detected Device is disconnected Troubleshooting • Front Panel Icons and Error Conditions SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 17 Uncontrolled Document
Quick Reference Guide
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...IP registration was lost. Verify the power connection. Downstream and upstream acquired. Ready. F. G. Troubleshooting Tips Rule out RF Use the front panel LEDs as well as detailed above. 5. The upstream channel was unsuccessful. B. C. D. Modem processing for DHCP, TFTP, and TOD. To restart the Motorola SB6121...: 1. Restart the computer. Shutdown the computer 2. Turns off . Verify the power connection. Quick Reference Guide: Motorola SB6121 Start-Up Sequence The SB6121 goes through a series of 5 Performing...
...IP registration was lost. Verify the power connection. Downstream and upstream acquired. Ready. F. G. Troubleshooting Tips Rule out RF Use the front panel LEDs as well as detailed above. 5. The upstream channel was unsuccessful. B. C. D. Modem processing for DHCP, TFTP, and TOD. To restart the Motorola SB6121...: 1. Restart the computer. Shutdown the computer 2. Turns off . Verify the power connection. Quick Reference Guide: Motorola SB6121 Start-Up Sequence The SB6121 goes through a series of 5 Performing...
Quick Reference Guide
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Quick Reference Guide: Motorola SB6121 Troubleshooting Tips Release and Renew the IP address on computer if its unable to access the internet or the modem's setup page Reboot the computer Disable the proxy settings in the computer's web browser, and temporarily disable any firewall software during the setup of the gateway. Always use straight-through cables, not cross over cables User Guides, Drivers, and Datasheets can be found at: http://broadband.motorola.com/consumers/support Technical Operations Academy Page 5 of 5
Quick Reference Guide: Motorola SB6121 Troubleshooting Tips Release and Renew the IP address on computer if its unable to access the internet or the modem's setup page Reboot the computer Disable the proxy settings in the computer's web browser, and temporarily disable any firewall software during the setup of the gateway. Always use straight-through cables, not cross over cables User Guides, Drivers, and Datasheets can be found at: http://broadband.motorola.com/consumers/support Technical Operations Academy Page 5 of 5