Installation Guide
Page 3
... Connecting the SB6121...6 Using the Energy Conservation Switch 7 Wall Mounting the Modem ...7 Wall Mounting Template...8 Connecting to the Internet Checking for an Internet Connection 10 Configuring TCP/IP for Windows 7 10 Configuring TCP/IP for Windows Vista 11 Configuring TCP/IP for Windows XP 11 Verifying the IP Address for Windows 7 12 Verifying the IP Address for Windows...
... Connecting the SB6121...6 Using the Energy Conservation Switch 7 Wall Mounting the Modem ...7 Wall Mounting Template...8 Connecting to the Internet Checking for an Internet Connection 10 Configuring TCP/IP for Windows 7 10 Configuring TCP/IP for Windows Vista 11 Configuring TCP/IP for Windows XP 11 Verifying the IP Address for Windows 7 12 Verifying the IP Address for Windows...
Installation Guide
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... operating system. Connecting to display the Network and Internet window. 3. If the Motorola website appears, you complete the TCP/IP configuration, go to Verifying the IP Address for Windows 7. Click Network and Internet to the Internet • Checking for an Internet Connection SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 10 Uncontrolled Document Close the...
... operating system. Connecting to display the Network and Internet window. 3. If the Motorola website appears, you complete the TCP/IP configuration, go to Verifying the IP Address for Windows 7. Click Network and Internet to the Internet • Checking for an Internet Connection SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 10 Uncontrolled Document Close the...
Installation Guide
Page 17
...IP settings and exit the TCP/IP Properties window. 9. Open the Control Panel. 3. Click OK to Verifying the IP Address for Windows XP. Select Obtain an IP address automatically and Obtain DNS server address automatically. 10. When you complete the TCP/IP configuration, go to save the TCP/IP... 6. If you to allow access to the Internet • Configuring TCP/IP for your network interface. 5. Configuring TCP/IP for Windows Vista 1. Right-click the network connection for Windows Vista SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 11 Uncontrolled Document Click ...
...IP settings and exit the TCP/IP Properties window. 9. Open the Control Panel. 3. Click OK to Verifying the IP Address for Windows XP. Select Obtain an IP address automatically and Obtain DNS server address automatically. 10. When you complete the TCP/IP configuration, go to save the TCP/IP... 6. If you to allow access to the Internet • Configuring TCP/IP for your network interface. 5. Configuring TCP/IP for Windows Vista 1. Right-click the network connection for Windows Vista SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 11 Uncontrolled Document Click ...
Installation Guide
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... will not be able to open the Run window. 5. Because this automatically assigned IP address is unable to the Internet • Verifying the IP Address for Windows 7 SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 12 Uncontrolled Document Click All Programs. 3. Verifying the IP Address for Windows 7 1. Type ipconfig and press Enter to display your television Connecting...
... will not be able to open the Run window. 5. Because this automatically assigned IP address is unable to the Internet • Verifying the IP Address for Windows 7 SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 12 Uncontrolled Document Click All Programs. 3. Verifying the IP Address for Windows 7 1. Type ipconfig and press Enter to display your television Connecting...
Installation Guide
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... this procedure, your computer still cannot access the Internet, call your IP address. B. Type exit and press Enter to the Internet • Renewing the IP Address for Windows 7, Vista, or XP SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 13 Uncontrolled Document Renewing the IP Address for more information. C. B After successfully verifying your cable connections and proper...
... this procedure, your computer still cannot access the Internet, call your IP address. B. Type exit and press Enter to the Internet • Renewing the IP Address for Windows 7, Vista, or XP SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 13 Uncontrolled Document Renewing the IP Address for more information. C. B After successfully verifying your cable connections and proper...
Installation Guide
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...to Front Panel Icons and Error Conditions to identify the error. • If you need an IP address. • Check that the Ethernet cable is properly connected to the SB6121 and the computer. • If a device is connected via the Ethernet port, check that ...service is operating properly. • Check the coaxial cable connection at the SB6121 and cable wall outlet. Troubleshooting • Solutions SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 16 Uncontrolled Document Hand-tighten if necessary. • Check the IP address. You may ask for your service provider.
...to Front Panel Icons and Error Conditions to identify the error. • If you need an IP address. • Check that the Ethernet cable is properly connected to the SB6121 and the computer. • If a device is connected via the Ethernet port, check that ...service is operating properly. • Check the coaxial cable connection at the SB6121 and cable wall outlet. Troubleshooting • Solutions SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 16 Uncontrolled Document Hand-tighten if necessary. • Check the IP address. You may ask for your service provider.
Quick Reference Guide
Page 5
Quick Reference Guide: Motorola SB6121 Troubleshooting Tips Release and Renew the IP address on computer if its unable to access the internet or the modem's setup page Reboot the computer Disable the proxy settings in the computer's web browser, and temporarily disable any firewall software during the setup of the gateway. Always use straight-through cables, not cross over cables User Guides, Drivers, and Datasheets can be found at: http://broadband.motorola.com/consumers/support Technical Operations Academy Page 5 of 5
Quick Reference Guide: Motorola SB6121 Troubleshooting Tips Release and Renew the IP address on computer if its unable to access the internet or the modem's setup page Reboot the computer Disable the proxy settings in the computer's web browser, and temporarily disable any firewall software during the setup of the gateway. Always use straight-through cables, not cross over cables User Guides, Drivers, and Datasheets can be found at: http://broadband.motorola.com/consumers/support Technical Operations Academy Page 5 of 5