Motorola SB6121 Support Question
Motorola SB6121 Support Question
Find answers below for this question about Motorola SB6121.Need a Motorola SB6121 manual? We have 2 online manuals for this item!
Question posted by rferevo on December 25th, 2013
What Is The Ip Address Of Sb6121
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Related Motorola SB6121 Manual Pages
Installation Guide - Page 3
... Installing the Modem Connecting the SB6121...6
Using the Energy Conservation Switch 7 Wall Mounting the Modem ...7
Wall Mounting Template...8 Connecting to the Internet Checking for an Internet Connection 10 Configuring TCP/IP for Windows 7 10 Configuring TCP/IP for Windows Vista 11 Configuring TCP/IP for Windows XP 11 Verifying the IP Address for Windows 7 12 Verifying the IP Address for...
Installation Guide - Page 4
...
• Place this device on a stable surface.
• Avoid damaging the cable modem with all applicable device safety requirements of the country of use.
• Installation of this...thunderstorm or lightning activity in a risk of the supplied cables between system components. SB6121 Cable Modem • Installation Guide
iv
Uncontrolled Document If you operate this device only from the...
Installation Guide - Page 5
... radio or television reception, which can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause undesired operation. SB6121 Cable Modem • Installation Guide
v
Uncontrolled Document Keep the device away from excessive heat and humidity and keep the device free from vibration and dust.
•...
Installation Guide - Page 6
... bands are country dependent and are firmware programmed at least 20 cm (8 inches). These radars could cause interference and/or damage to indoor use only. SB6121 Cable Modem • Installation Guide
vi
Uncontrolled Document
This Class B digital apparatus complies with RSS-210 of 20 cm (8 inches) between the antenna and any person...
Installation Guide - Page 7
...on Motorola consumer cable products, education, and support: • Visit the Motorola support website:
http://broadband.motorola.com/consumers/support
3
System Requirements
The SB6121 is compatible with the modem. B
1
Introduction
The Motorola® SURFboard® SB6121 DOCSIS® 3.0 Cable Modem provides high-speed Internet access to the Internet. It also provides instructions for the...
Installation Guide - Page 9
... connection with bonded upstream channels
Green: Startup process completed
Product Overview • Front Panel
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
3
Uncontrolled Document 2
Front Panel
B Product Overview
The SB6121 front panel icons provide the following modem status information for an Internet connection
Green: Non-bonded downstream channel is connected Blue...
Installation Guide - Page 10
... is connected to the Ethernet (10Base-T) or Fast Ethernet (100Base-T) port
Blue*: High-speed Gigabit Ethernet (1000Base-T) connection from the SB6121 to your PC
Powers on and off the cable modem
Note: The Energy Conservation switch may be an option that is not provided by your service provider may implement bonded channels...
Installation Guide - Page 11
... is located on the bottom of the modem. To receive data service, you must provide the MAC address marked HFC MAC ID to your Internet Service provider.
Product Overview • MAC Label
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
5
Uncontrolled Document The SB6121 rear panel contains the following cabling port and connectors:
ITEM 1
DESCRIPTION...
Installation Guide - Page 16
... the Motorola website appears, you do not see the Configuring TCP/IP section for an Internet Connection
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
10
Uncontrolled Document Click OK to the Internet.
Right-click the network connection for Windows 7
1. Connecting to retrieve an IP address. If you have successfully connected to save the TCP...
Installation Guide - Page 17
...-click Network Connections to the Internet • Configuring TCP/IP for your network interface. 7. Right-click the network connection for Windows Vista
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
11
Uncontrolled Document Select Obtain an IP address automatically and Obtain DNS server address automatically. 10. Click Start and then click Settings. 2. Connecting...
Installation Guide - Page 18
... cable-TV channels on your television
Connecting to 169.254.255.255, is configured to automatically obtain an IP address from 169.254.0.0 to the Internet • Verifying the IP Address for Windows 7
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
12
Uncontrolled Document Check the following: • Your cable connections • Whether you will automatically...
Installation Guide - Page 19
... prompt window. C. Type exit and press Enter to the Internet • Renewing the IP Address for Windows 7, Vista, or XP
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
13
Uncontrolled Document Type cmd and click OK to open a command prompt window.
2. A valid IP address should appear indicating that Internet access is available.
3.
B. Select Run to open...
Installation Guide - Page 20
... you cannot access the HTML pages in the Address bar. 3.
Note: If you first log on a computer connected to monitor the various configuration settings and operational status of your cable modem. B
5
Monitoring Your Modem
Use the SB6121 Modem Configuration Manager to your cable modem. 2. You can also reset the modem configuration back to the original factory settings...
Installation Guide - Page 22
... icon lights as described in Configuring TCP/IP.
Follow the steps for verifying the IP address for further assistance. Hand-tighten if necessary.
• Check the IP address. Troubleshooting • Solutions
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
16
Uncontrolled Document Solutions
MODEM PROBLEM Power Icon is not functioning properly. B
A
Troubleshooting...
Installation Guide - Page 23
...be acquired
Downstream channel is lost
FLASHING Upstream send channel cannot Upstream channel is lost be acquired
FLASHING IP registration is unsuccessful IP registration is lost
OFF
No connected device is
detected
Device is disconnected
Troubleshooting • Front Panel Icons and Error Conditions
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
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Installation Guide - Page 25
... provided by the laws of the Commonwealth of Pennsylvania, without bugs. Because it addresses are governed by Motorola to which result from normal wear and tear under United... by Motorola and identified by such laws and treaty provisions. Warranty Information
SURFboard SB6121 DOCSIS 3.0 Cable Modem
Home & Networks Mobility ("Motorola")
What is protected by Motorola or its 3rd...
Quick Reference Guide - Page 1
...Operations Academy
Page 1 of installing, configuring, and troubleshooting the Motorola SB6121 modem.
This document was developed to assist all Technical Operations employees with ...minimum rate of Internet addresses that operators may use. Channel bonding enables multiple downstream and upstream channels to be used by a single subscriber.
Motorola's DOCSIS 3.0 modems support DOCSIS 1.x, ...
Quick Reference Guide - Page 2
... power supplies), microwaves, computer monitors or 2.4GHz cordless phones. Rear Panel Connections
1. Connect an active coax cable. An RJ-45 Ethernet port to connect the modem to an active cable drop 3. Quick Reference Guide: Motorola SB6121
Installation
The serial number and equipment address can be entered into power outlet or surge protector.
Quick Reference Guide - Page 4
... dual-colored LEDs to power and RF signal. IP registration was unsuccessful. Plug the cable modem back into power.
4.
Modem processing for DHCP, TFTP, and TOD. Unplug the cable modem from power and wait approximately 1 minute.
3. IP registration was lost . B.
Quick Reference Guide: Motorola SB6121
Start-Up Sequence
The SB6121 goes through a series of 5 If the RF...
Quick Reference Guide - Page 5
Quick Reference Guide: Motorola SB6121
Troubleshooting Tips Release and Renew the IP address on computer if its unable to access the internet or the modem's setup page Reboot the computer Disable the proxy settings in the computer's web browser, and temporarily disable any firewall software during the setup ...
