Motorola SB6121 Support Question
Motorola SB6121 Support Question
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Question posted by Kinanell on August 12th, 2014
Can I Manage Ip Addresses With Motorola Sb6121 Surfboard
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Current Answers
Answer #1: Posted by MotoAgents on October 14th, 2014 12:22 PM
MotoAgents
Member since:
June 27th, 2014 Points: 554,130
Member since:
June 27th, 2014 Points: 554,130
Hi Kinanell
In this case I will recommend you to contact the Solutions Department so they can assist you with this device.
Regards!
Marge
Motorola Mobility
MotoAgents
Related Motorola SB6121 Manual Pages
Installation Guide - Page 3
... the IP Address for Windows Vista 12 Verifying the IP Address for Windows XP 12 Renewing the IP Address for Windows 7, Vista, or XP 13 Monitoring Your Modem Starting the Modem Configuration Manager 14 Restoring Your Modem Settings 15 Troubleshooting Solutions ...16 Front Panel Icons and Error Conditions 17 Software License & Warranty Software License...18 Warranty Information...19
SB6121...
Installation Guide - Page 4
...before you are affixed to all warning and caution statements in the instructions. SB6121 Cable Modem • Installation Guide
iv
Uncontrolled Document Do not place objects filled with static...exposed.
• Place this device on a stable surface.
• Avoid damaging the cable modem with liquids, such as described in the user documentation that is included with the device.
•...
Installation Guide - Page 5
...information about practices established for your residential or commercial waste.
Please visit www.motorola.com/recycle for instructions on a circuit different from vibration and dust.
&#... the installation and troubleshooting instructions. Some countries or regions, such as practical.
SB6121 Cable Modem • Installation Guide
v
Uncontrolled Document B
• Do not cover the...
Installation Guide - Page 7
... one computer in the box with the following items are included in your service provider, some of the included items may be different. B
1
Introduction
The Motorola® SURFboard® SB6121 DOCSIS® 3.0 Cable Modem provides high-speed Internet access to the network Contains software license, warranty, and safety information for the...
Installation Guide - Page 11
Product Overview • MAC Label
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
5
Uncontrolled Document It contains a MAC address which is located on the bottom of the modem. To receive data service, you must provide the MAC address marked HFC MAC ID to your Internet Service provider. The SB6121 rear panel contains the following cabling port and...
Installation Guide - Page 16
... or v6) and click Properties to Verifying the IP Address for Windows 7. If you do not see the Configuring TCP/IP section for your cable modem to close the Internet Protocol Version 4
(TCP/...SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
10
Uncontrolled Document Select Properties to the Internet.
Close the remaining windows and exit the Control Panel. If the Motorola ...
Installation Guide - Page 17
... Address for Windows Vista
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
11
Uncontrolled Document Select Internet Protocol (TCP/IP) and click Properties to display the Local Area Connection Properties window. Select Obtain an IP address automatically and Obtain DNS server address
automatically. 8. B
Configuring TCP/IP for your network interface. 7. Click Manage...
Installation Guide - Page 18
... will not be able to the Internet • Verifying the IP Address for Windows Vista
1. On the Windows taskbar, click Start. 2. Verifying the IP Address for Windows 7
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
12
Uncontrolled Document
This can see cable-TV channels on your IP configuration. Click Accessories. 4. Type ipconfig and press Enter to display...
Installation Guide - Page 19
... prompt window.
2.
From the Windows taskbar, click Start. Type ipconfig /renew and press Enter. Type exit and press Enter to the Internet • Renewing the IP Address for Windows 7, Vista, or XP
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
13
Uncontrolled Document Connecting to close the command prompt window.
Installation Guide - Page 20
... Modem Configuration Manager
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
14
Uncontrolled Document Note: If you first log on a computer connected to the original factory settings. Starting the Modem Configuration Manager
1.
Open any web browser on . The following Modem Configuration Manager Status page appears when you cannot access the HTML pages in the Address...
Installation Guide - Page 22
..., note the status of the icon lights as described in Configuring TCP/IP. Troubleshooting • Solutions
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
16
Uncontrolled Document Hand-tighten if necessary.
• Check the IP address.
Call your service provider if you need an IP address.
• Check that the Ethernet cable is properly connected to the...
Installation Guide - Page 23
... acquired
Downstream channel is lost
FLASHING Upstream send channel cannot Upstream channel is lost be acquired
FLASHING IP registration is unsuccessful IP registration is lost
OFF
No connected device is
detected
Device is disconnected
Troubleshooting • Front Panel Icons and Error Conditions
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
17
Uncontrolled Document
Installation Guide - Page 24
B
B
Software License & Warranty
SURFboard SB6121 DOCSIS 3.0 Cable Modem
Motorola, Inc. BY USING THE CABLE DATA PRODUCT AND/OR INSTALLING, DOWNLOADING OR USING ANY OF THE ... whatever form. You may be displayed, any United States export laws. Software License & Warranty • Software License
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
18
Uncontrolled Document
Installation Guide - Page 25
...treaty provisions. U.S.
Warranty Information
SURFboard SB6121 DOCSIS 3.0 Cable Modem
Home & Networks Mobility ("Motorola")
What is Motorola, Inc., Home & Networks Mobility Solutions Business, 101 Tournament Drive, Horsham, PA 19044. Motorola's warranty shall not apply: ... the Product. Because it addresses are governed by United States copyright laws and international treaty provisions.
Installation Guide - Page 26
... the provisions of or in contract or tort. Software License & Warranty • Warranty Information
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
20
Uncontrolled Document Contact your Service Provider. THESE ARE YOUR SOLE AND EXCLUSIVE REMEDIES for details. Motorola's warranty is governed by you must do to obtain warranty service. ALL WARRANTIES ARE...
Quick Reference Guide - Page 1
... earlier versions of installing, configuring, and troubleshooting the Motorola SB6121 modem. Additionally, DOCSIS 3.0 supports IPv6and Internet Protocol Television ...bonded" together to a minimum rate of Internet addresses that operators may use.
Quick Reference Guide - IPv6 greatly expands the number of 120 Mbps. Motorola SB6121 Version Date: v1.0 September 2011
Field Operations...
Quick Reference Guide - Page 2
... RJ-45 Ethernet port to connect the modem to an active cable drop 3.
Connect the primary computer to operate.
Do not set the modem in order for the gateway to Ethernet port on the bottom of 5 Quick Reference Guide: Motorola SB6121
Installation
The serial number and equipment address can be entered into power outlet or...
Quick Reference Guide - Page 3
...-T) port
Blue: High-speed Gigabit Ethernet connection to the PC 6 Power Powers on and off the cable modem During normal operation, the POWER, RECEIVE, SEND, and ONLINE lights are ON. Quick Reference Guide: Motorola SB6121
Front Panel Display
The front panel LEDs should not flash
disconnected
2 RECEIVE Receive channel not Scanning for a receive...
Quick Reference Guide - Page 4
...(SEND) channel cannot be acquired.
B. D. To restart the Motorola SB6121:
1.
The SB6121 start-up sequence as a SLM to visually determine if channel ...modem back into power.
4. IP registration was lost . Turns off , modem is enabled. E. Scanning downstream frequencies. The upstream channel was unsuccessful. Modem processing for DHCP, TFTP, and TOD. IP...
Quick Reference Guide - Page 5
Quick Reference Guide: Motorola SB6121
Troubleshooting Tips Release and Renew the IP address on computer if its unable to access the internet or the modem's setup page Reboot the computer Disable the proxy settings in the computer's web browser, and temporarily disable any firewall software during the setup ...
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