Motorola SB6121 Support Question
Motorola SB6121 Support Question
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Question posted by rodrChewy on December 26th, 2013
What Is My Motorola Modem Ip Address Sb6121
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Related Motorola SB6121 Manual Pages
Installation Guide - Page 3
... Installing the Modem Connecting the SB6121...6
Using the Energy Conservation Switch 7 Wall Mounting the Modem ...7
Wall Mounting Template...8 Connecting to the Internet Checking for an Internet Connection 10 Configuring TCP/IP for Windows 7 10 Configuring TCP/IP for Windows Vista 11 Configuring TCP/IP for Windows XP 11 Verifying the IP Address for Windows 7 12 Verifying the IP Address for...
Installation Guide - Page 5
... this equipment does cause harmful interference to radio or television reception, which the receiver is provided to call Motorola Customer Service for the Environment by one or more of the National Electric Code, which provides guidelines for ... be used in an environment that contained in a residential environment. SB6121 Cable Modem • Installation Guide
v
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Installation Guide - Page 7
...It also provides instructions for the SB6121. In the Box
Before installing the SB6121 cable modem, make sure the following operating systems:
Introduction • In the Box
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
1
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1
Introduction
The Motorola® SURFboard® SB6121 DOCSIS® 3.0 Cable Modem provides high-speed Internet access...
Installation Guide - Page 11
... is located on the bottom of the modem. Product Overview • MAC Label
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
5
Uncontrolled Document To receive data service, you must provide the MAC address marked HFC MAC ID to your Internet Service provider.
The SB6121 rear panel contains the following cabling port and connectors:
ITEM 1
DESCRIPTION...
Installation Guide - Page 12
Exposure of the building. Plug the power cord into an electrical wall outlet. 5. Installing the Modem • Connecting the SB6121
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
6
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3
Installing the Modem
Connecting the SB6121
This product is connected to a cable outlet or splitter. 2. Hand-tighten the connectors to the Ethernet port on the ...
Installation Guide - Page 16
... to the Internet • Checking for an Internet Connection
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
10
Uncontrolled Document Close the remaining windows and exit the Control Panel. If you do not see the Configuring TCP/IP section for Windows 7
1. Type www.motorola.com in the Address bar. Configuring TCP/IP for your network interface. 6.
Installation Guide - Page 17
... Account Control -- When you to allow access to the Internet • Configuring TCP/IP for Windows Vista
1. Click Start and then click Settings. 2. Be sure Internet Protocol (TCP/IP) is checked. 6. B
Configuring TCP/IP for Windows Vista
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
11
Uncontrolled Document Right-click the network connection for Windows...
Installation Guide - Page 18
...; Your cable connections • Whether you will automatically assign an IP address if the cable Modem is unable to 169.254.255.255, is reserved for Automatic Private IP Addressing (APIPA). Click Run to open the Run window. 5. Verifying the IP Address for Windows 7
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
12
Uncontrolled Document Click Run to open...
Installation Guide - Page 19
... operation, you can renew your service provider. Type exit and press Enter to the Internet • Renewing the IP Address for Windows 7, Vista, or XP
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
13
Uncontrolled Document A valid IP address should appear indicating that Internet access is available.
3. If, after performing this procedure, your computer still cannot...
Installation Guide - Page 20
.... B
5
Monitoring Your Modem
Use the SB6121 Modem Configuration Manager to the original factory settings. You can also reset the modem configuration back to monitor the various configuration settings and operational status of your cable modem. Press Enter. The following Modem Configuration Manager Status page appears when you cannot access the HTML pages in the Address bar. 3.
Installation Guide - Page 22
... identify the error.
• If you need an IP address.
• Check that the Ethernet cable is properly connected to its original factory settings if the cable modem is operating properly.
• Check the coaxial cable connection at the SB6121 and cable wall outlet. Solutions
MODEM PROBLEM Power Icon is ON to ensure your system...
Installation Guide - Page 23
... lost
FLASHING Upstream send channel cannot Upstream channel is lost be acquired
FLASHING IP registration is unsuccessful IP registration is lost
OFF
No connected device is
detected
Device is disconnected
Troubleshooting • Front Panel Icons and Error Conditions
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
17
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Front Panel Icons and Error...
Installation Guide - Page 24
... SOFTWARE, YOU INDICATE YOUR ACCEPTANCE OF EACH OF THE TERMS OF THIS LICENSE.
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Software License & Warranty
SURFboard SB6121 DOCSIS 3.0 Cable Modem
Motorola, Inc. UPON ACCEPTANCE, THIS LICENSE WILL BE A LEGALLY BINDING AGREEMENT BETWEEN YOU AND MOTOROLA. TERMINATE this License by third parties may :
USE the Software only in violation of this License. IF YOU...
Installation Guide - Page 25
...owned trademarks, trade names, or product identification logos affixed to restrictions as applicable. Because it addresses are governed by such laws and treaty provisions. Warranty Information
SURFboard SB6121 DOCSIS 3.0 Cable Modem
Home & Networks Mobility ("Motorola")
What is Motorola, Inc., Home & Networks Mobility Solutions Business, 101 Tournament Drive, Horsham, PA 19044.
or in...
Installation Guide - Page 26
...claims that you may have arising out of the United Nations. IN NO EVENT SHALL MOTOROLA BE LIABLE TO YOU OR ANY OTHER PARTY FOR ANY DIRECT, INDIRECT, GENERAL, ...MOTOROLA'S LIABILITY EXCEED THE AMOUNT YOU PAID FOR THE PRODUCT. Motorola's warranty is governed by you must do to obtain warranty service. Software License & Warranty • Warranty Information
SB6121 DOCSIS 3.0® Cable Modem...
Quick Reference Guide - Page 1
... Television (IPTV). Technical Operations Academy
Page 1 of Internet addresses that operators may use.
This document was developed to be "virtually-bonded" together to assist all Technical Operations employees with the proper steps of installing, configuring, and troubleshooting the Motorola SB6121 modem. Motorola SB6121 Version Date: v1.0 September 2011
Field Operations
Table of...
Quick Reference Guide - Page 2
... the primary computer to operate. CSG Field SERIAL NUMBER
Motorola SB6121 modem HFC MAC ID
Additional Warehouse Information CSG Equipment Type: M1 CSG Equipment Model: SB6121 CSG Equipment Mode: 0 Installation Procedure Connect one end of 5
Quick Reference Guide: Motorola SB6121
Installation
The serial number and equipment address can be entered into power outlet or surge protector...
Quick Reference Guide - Page 3
... Internet
failed
parameters
5 LINK
No connection to the Transmitting or receiving Amber: A device,
SB6121 Ethernet data on the Ethernet port computer, or hub is
port is detected
connected via the... ONLINE lights are ON. The LINK light flashes when the cable modem is performing. Quick Reference Guide: Motorola SB6121
Front Panel Display
The front panel LEDs should not flash
disconnected
2...
Quick Reference Guide - Page 4
..., most issues can be corrected by restarting the cable modem. IP registration was lost. Scanning upstream frequencies. Modem processing for DHCP, TFTP, and TOD. Restart the computer. Verify the power connection. Turns off , modem is enabled. Quick Reference Guide: Motorola SB6121
Start-Up Sequence
The SB6121 goes through a series of 5 Ready. G. H.
Technical Operations Academy...
Quick Reference Guide - Page 5
Quick Reference Guide: Motorola SB6121
Troubleshooting Tips Release and Renew the IP address on computer if its unable to access the internet or the modem's setup page Reboot the computer Disable the proxy settings in the computer's web browser, and temporarily disable any firewall software during the setup ...
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