Motorola SB6121 Support Question
Motorola SB6121 Support Question
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Question posted by jonTrav on August 30th, 2014
How To Change Ip Address Of Motorola Sb6121
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Current Answers
Answer #1: Posted by MotoAgents on September 30th, 2014 9:54 AM
MotoAgents
Member since:
June 27th, 2014 Points: 554,130
Member since:
June 27th, 2014 Points: 554,130
Hi jonTrav
In this case I will recommend you ton contact the solutions department, here is the Link so you can contact them.
Regards
Marge
Motorola Mobility
MotoAgents
Related Motorola SB6121 Manual Pages
Installation Guide - Page 3
... Installing the Modem Connecting the SB6121...6
Using the Energy Conservation Switch 7 Wall Mounting the Modem ...7
Wall Mounting Template...8 Connecting to the Internet Checking for an Internet Connection 10 Configuring TCP/IP for Windows 7 10 Configuring TCP/IP for Windows Vista 11 Configuring TCP/IP for Windows XP 11 Verifying the IP Address for Windows 7 12 Verifying the IP Address for...
Installation Guide - Page 4
... near water: for easy access when disconnecting the power cord of the device from the cable modem or user's PC.
• It is recommended that are dangerous. This is to avoid ...all warning and caution symbols that the customer install an AC surge protector in the area. SB6121 Cable Modem • Installation Guide
iv
Uncontrolled Document The device must be used in strict accordance with...
Installation Guide - Page 5
...in accordance with the instructions, may cause undesired operation. FCC CAUTION: Any changes or modifications not expressly approved by Motorola for instructions on the device or use forced air to remove dust.
&#...• Connect the equipment into an outlet on a Motorola product, do not dispose of the FCC Rules. SB6121 Cable Modem • Installation Guide
v
Uncontrolled Document
Installation Guide - Page 7
..., make sure the following operating systems:
Introduction • In the Box
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
1
Uncontrolled Document
You can use your high-speed cable modem to the Internet. B
1
Introduction
The Motorola® SURFboard® SB6121 DOCSIS® 3.0 Cable Modem provides high-speed Internet access to the network Contains software license...
Installation Guide - Page 11
It contains a MAC address which is located on the bottom of the modem.
Product Overview • MAC Label
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
5
Uncontrolled Document The SB6121 rear panel contains the following cabling port and connectors:
ITEM 1
DESCRIPTION
Ethernet port for connecting an Ethernet-equipped computer, hub, bridge, or switch using an ...
Installation Guide - Page 16
...your network interface. 6. Select Properties to retrieve an IP address. Select Obtain an IP address automatically and Obtain DNS server address
automatically. 9. For more information, see the Motorola website, you may need to configure your cable modem to display the Local Area Connection Properties window. 7. Configuring TCP/IP for Windows 7. Right-click the network connection for your...
Installation Guide - Page 17
... your network interface. 7. Right-click the network connection for your permission to Verifying the IP Address for Windows Vista
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
11
Uncontrolled Document
Windows needs your network interface. 5. Click OK to Verifying the IP Address for Windows XP
1. Right-click the network connection for Windows Vista
1. Select...
Installation Guide - Page 18
... open a command prompt window. 6. Click Run to open the Run window. 5. The Auto-configuration IP address, ranging from 169.254.0.0 to display your computer and the SB6121. Because this automatically assigned IP address is not valid, you can occur if the modem is displayed, that indicates possible broadband network problems or an improper connection between your...
Installation Guide - Page 19
... cannot access the Internet, call your IP address. Select Run to open the Run window. Renewing the IP Address for more information. Connecting to close the command prompt window. Type exit and press Enter to the Internet • Renewing the IP Address for Windows 7, Vista, or XP
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
13
Uncontrolled Document...
Installation Guide - Page 20
... Manager Status page appears when you cannot access the HTML pages in the Address bar. 3. Note: If you first log on a computer connected to your cable modem. 2.
Open any web browser on . B
5
Monitoring Your Modem
Use the SB6121 Modem Configuration Manager to monitor the various configuration settings and operational status of your service provider for...
Installation Guide - Page 22
... properly. Call your service provider if you have to reset the SB6121 modem configuration to ensure your television to its original factory settings if the cable modem is ON (pushed in Front Panel Icons and Error Conditions. Follow the steps for verifying the IP address for the status of the icon lights as described in...
Installation Guide - Page 23
...be acquired
Downstream channel is lost
FLASHING Upstream send channel cannot Upstream channel is lost be acquired
FLASHING IP registration is unsuccessful IP registration is lost
OFF
No connected device is
detected
Device is disconnected
Troubleshooting • Front Panel Icons and Error Conditions
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
17
Uncontrolled Document
Installation Guide - Page 24
...TO BE BOUND BY THE PROVISIONS OF THIS LICENSE AGREEMENT.
B
B
Software License & Warranty
SURFboard SB6121 DOCSIS 3.0 Cable Modem
Motorola, Inc.
Software License & Warranty • Software License
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
18
Uncontrolled Document Motorola licenses the Software to the original customer and to any other than for personal use...
Installation Guide - Page 25
...traffic, aircraft navigation or aircraft communications; Warranty Information
SURFboard SB6121 DOCSIS 3.0 Cable Modem
Home & Networks Mobility ("Motorola")
What is protected by United States copyright laws and ... Government is provided by Motorola-owned trademarks, trade names, or product identification logos affixed to restrictions as applicable. Because it addresses are governed by the ...
Installation Guide - Page 26
...Software License & Warranty • Warranty Information
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
20
Uncontrolled Document IN NO EVENT SHALL MOTOROLA BE LIABLE TO YOU OR ANY OTHER PARTY ...tort. THESE ARE YOUR SOLE AND EXCLUSIVE REMEDIES for details. IN NO CASE SHALL MOTOROLA'S LIABILITY EXCEED THE AMOUNT YOU PAID FOR THE PRODUCT. For Product customer service, ...
Quick Reference Guide - Page 1
...Technical Operations Academy
Page 1 of Internet addresses that operators may use. IPv6 greatly expands the number of 5
This document was developed to be "virtually-bonded" together to assist all Technical Operations employees with the proper steps of installing, configuring, and troubleshooting the Motorola SB6121 modem. Channel bonding enables multiple downstream and upstream...
Quick Reference Guide - Page 2
... 2. Connect the primary computer to Ethernet port on the bottom of 5
Rear Panel Connections
1. These items will need to be found on the modem using a Cat 5 Ethernet cable. Connect an active coax cable. Quick Reference Guide: Motorola SB6121
Installation
The serial number and equipment address can be entered into power outlet or surge protector.
Quick Reference Guide - Page 3
... Academy
Page 3 of 5 The LINK light flashes when the cable modem is transferring data.
Quick Reference Guide: Motorola SB6121
Front Panel Display
The front panel LEDs should not flash
disconnected
2 ...is
connected with bonded
channels
4 ONLINE Internet connection Scanning for how and what the modem is detected
connected via the Ethernet
(10Base-T) or Fast
Ethernet (100Base-T) port
...
Quick Reference Guide - Page 4
...2. Unplug the cable modem from power and wait approximately 1 minute.
3. The SB6121 start-up sequence as a SLM to power and RF signal. Verify the power connection. Restart the computer. Scanning downstream frequencies. LEDs and Error conditions
Light
RECIEVE
SEND
ONLINE POWER
Turns off . IP registration was lost . F. To restart the Motorola SB6121:
1.
The upstream channel...
Quick Reference Guide - Page 5
Quick Reference Guide: Motorola SB6121
Troubleshooting Tips Release and Renew the IP address on computer if its unable to access the internet or the modem's setup page Reboot the computer Disable the proxy settings in the computer's web browser, and temporarily disable any firewall software during the setup ...
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