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... Information ...1 System Requirements...1 Product Overview Front Panel...3 Rear Panel...4 MAC Label ...5 Installing the Modem Connecting the SB6121...6 Using the Energy Conservation Switch 7 Wall Mounting the Modem ...7 Wall Mounting Template...8 Connecting to the Internet Checking for an Internet Connection 10 Configuring TCP/...Windows XP 12 Renewing the IP Address for Windows 7, Vista, or XP 13 Monitoring Your Modem Starting the Modem Configuration Manager 14 Restoring Your Modem Settings 15 Troubleshooting Solutions ...16 Front Panel Icons and Error Conditions 17 Software License & ...
... Information ...1 System Requirements...1 Product Overview Front Panel...3 Rear Panel...4 MAC Label ...5 Installing the Modem Connecting the SB6121...6 Using the Energy Conservation Switch 7 Wall Mounting the Modem ...7 Wall Mounting Template...8 Connecting to the Internet Checking for an Internet Connection 10 Configuring TCP/...Windows XP 12 Renewing the IP Address for Windows 7, Vista, or XP 13 Monitoring Your Modem Starting the Modem Configuration Manager 14 Restoring Your Modem Settings 15 Troubleshooting Solutions ...16 Front Panel Icons and Error Conditions 17 Software License & ...
Installation Guide
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... safety precautions should always be followed to reduce the risk of fire, electric shock, and injury to the main power supply circuit. SB6121 Cable Modem • Installation Guide iv Uncontrolled Document Use only a main line cord that is close enough to an electrical outlet to accommodate the...other electrical surges. • Do not use . • Installation of power source indicated on a stable surface. • Avoid damaging the cable modem with national wiring codes and conform to all warning and caution symbols that are not likely to rain or moisture. The device must be in...
... safety precautions should always be followed to reduce the risk of fire, electric shock, and injury to the main power supply circuit. SB6121 Cable Modem • Installation Guide iv Uncontrolled Document Use only a main line cord that is close enough to an electrical outlet to accommodate the...other electrical surges. • Do not use . • Installation of power source indicated on a stable surface. • Avoid damaging the cable modem with national wiring codes and conform to all warning and caution symbols that are not likely to rain or moisture. The device must be in...
Installation Guide
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...that interference will not occur in safe operating condition. • Do not open the device. SB6121 Cable Modem • Installation Guide v Uncontrolled Document Do not spray cleaners directly on a Motorola product, do not dispose of the product with residential or commercial waste. Caring for your... Motorola Equipment Please do not dispose of this device, ask the service technician to...
...that interference will not occur in safe operating condition. • Do not open the device. SB6121 Cable Modem • Installation Guide v Uncontrolled Document Do not spray cleaners directly on a Motorola product, do not dispose of the product with residential or commercial waste. Caring for your... Motorola Equipment Please do not dispose of this device, ask the service technician to...
Installation Guide
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... MHz frequency band. CAUTION: To reduce the potential for an uncontrolled environment. IC Radiation Exposure Statement IMPORTANT NOTE: This equipment complies with Canadian ICES-003. SB6121 Cable Modem • Installation Guide vi Uncontrolled Document
... MHz frequency band. CAUTION: To reduce the potential for an uncontrolled environment. IC Radiation Exposure Statement IMPORTANT NOTE: This equipment complies with Canadian ICES-003. SB6121 Cable Modem • Installation Guide vi Uncontrolled Document
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... 5 or higher, cable for connecting the SB6121 Contact Information For more information on Motorola consumer cable products, education, and support: • Visit the Motorola support website: http://broadband.motorola.com/consumers/support 3 System Requirements The SB6121 is compatible with the modem. B 1 Introduction The Motorola® SURFboard® SB6121 DOCSIS® 3.0 Cable Modem provides high-speed Internet access to directly...
... 5 or higher, cable for connecting the SB6121 Contact Information For more information on Motorola consumer cable products, education, and support: • Visit the Motorola support website: http://broadband.motorola.com/consumers/support 3 System Requirements The SB6121 is compatible with the modem. B 1 Introduction The Motorola® SURFboard® SB6121 DOCSIS® 3.0 Cable Modem provides high-speed Internet access to directly...
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... Internet connection with bonded upstream channels Green: Startup process completed Product Overview • Front Panel SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 3 Uncontrolled Document 2 Front Panel B Product Overview The SB6121 front panel icons provide the following modem status information for an Internet connection Green: Non-bonded downstream channel is connected Blue*: High-speed...
... Internet connection with bonded upstream channels Green: Startup process completed Product Overview • Front Panel SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 3 Uncontrolled Document 2 Front Panel B Product Overview The SB6121 front panel icons provide the following modem status information for an Internet connection Green: Non-bonded downstream channel is connected Blue*: High-speed...
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...turns blue when a high-speed Gigabit Ethernet (GigE) connection is made. Rear Panel 1 2 3 Product Overview • Rear Panel SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 4 Uncontrolled Document Note: To increase the bandwidth available for receiving and transmitting data, your service provider. *Blue...(10Base-T) or Fast Ethernet (100Base-T) port Blue*: High-speed Gigabit Ethernet (1000Base-T) connection from the SB6121 to your PC Powers on and off the cable modem Note: The Energy Conservation switch may be an option that is not provided by your service provider may...
...turns blue when a high-speed Gigabit Ethernet (GigE) connection is made. Rear Panel 1 2 3 Product Overview • Rear Panel SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 4 Uncontrolled Document Note: To increase the bandwidth available for receiving and transmitting data, your service provider. *Blue...(10Base-T) or Fast Ethernet (100Base-T) port Blue*: High-speed Gigabit Ethernet (1000Base-T) connection from the SB6121 to your PC Powers on and off the cable modem Note: The Energy Conservation switch may be an option that is not provided by your service provider may...
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... address marked HFC MAC ID to your Internet Service provider. Product Overview • MAC Label SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 5 Uncontrolled Document It contains a MAC address which is located on the bottom of the modem. The SB6121 rear panel contains the following cabling port and connectors: ITEM 1 DESCRIPTION Ethernet port for...
... address marked HFC MAC ID to your Internet Service provider. Product Overview • MAC Label SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 5 Uncontrolled Document It contains a MAC address which is located on the bottom of the modem. The SB6121 rear panel contains the following cabling port and connectors: ITEM 1 DESCRIPTION Ethernet port for...
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...damage the product. 1. Connect the other end of the building. Hand-tighten the connectors to the Ethernet port on the modem. Plug the power cord into an electrical wall outlet. 5. Do not route the Ethernet cable outside of the Ethernet ... outlet or splitter. 2. B 3 Installing the Modem Connecting the SB6121 This product is connected to the Ethernet port on the modem. 4. Connect the Ethernet cable to avoid damaging them. 3. Installing the Modem • Connecting the SB6121 SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 6 Uncontrolled Document
...damage the product. 1. Connect the other end of the building. Hand-tighten the connectors to the Ethernet port on the modem. Plug the power cord into an electrical wall outlet. 5. Do not route the Ethernet cable outside of the Ethernet ... outlet or splitter. 2. B 3 Installing the Modem Connecting the SB6121 This product is connected to the Ethernet port on the modem. 4. Connect the Ethernet cable to avoid damaging them. 3. Installing the Modem • Connecting the SB6121 SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 6 Uncontrolled Document
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Installing the Modem • Wall Mounting the Modem SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 7 Uncontrolled Document Note: If possible, mount the modem to concrete, masonry, a wooden stud, or some other solid wall material. Use anchor bolts if necessary (for installing a network interface unit/network ... a Power on/off button used to shut off power to the SB6121 when high-speed data services are not being used. • Push • Push button in the ON position (pushed in) to power on the cable modem button in the OFF position (pushed out) to power off the...
Installing the Modem • Wall Mounting the Modem SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 7 Uncontrolled Document Note: If possible, mount the modem to concrete, masonry, a wooden stud, or some other solid wall material. Use anchor bolts if necessary (for installing a network interface unit/network ... a Power on/off button used to shut off power to the SB6121 when high-speed data services are not being used. • Push • Push button in the ON position (pushed in) to power on the cable modem button in the OFF position (pushed out) to power off the...
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...Ethernet cable. 4. Re-plug the power cord into the +12VDC Power connector on the following page. Installing the Modem • Wall Mounting the Modem SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 8 Uncontrolled Document B Before drilling holes in the wall, check the structure for the ...screw head diameter 2.5 mm (0.10") minimum screw head to wall spacing 3. Wall Mounting Template Print the wall mounting template on the cable modem and the electrical outlet. 5. Position and secure the wall mounting template on the wall to a depth of hardware selected. Note: The ...
...Ethernet cable. 4. Re-plug the power cord into the +12VDC Power connector on the following page. Installing the Modem • Wall Mounting the Modem SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 8 Uncontrolled Document B Before drilling holes in the wall, check the structure for the ...screw head diameter 2.5 mm (0.10") minimum screw head to wall spacing 3. Wall Mounting Template Print the wall mounting template on the cable modem and the electrical outlet. 5. Position and secure the wall mounting template on the wall to a depth of hardware selected. Note: The ...
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B Installing the Modem • Wall Mounting the Modem SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 9 Uncontrolled Document
B Installing the Modem • Wall Mounting the Modem SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 9 Uncontrolled Document
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...Click Network and Internet to Verifying the IP Address for Windows 7. Right-click the network connection for an Internet Connection SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 10 Uncontrolled Document Open a web browser window on your network interface. 6. When you complete ...Protocol Version 4 or 6 (TCP/IPv4 or v6) and click Properties to display the Local Area Connection Properties window. 7. Type www.motorola.com in the Address bar. Click Close to the Internet • Checking for your computer. 2. Connecting to close the Internet Protocol Version...
...Click Network and Internet to Verifying the IP Address for Windows 7. Right-click the network connection for an Internet Connection SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 10 Uncontrolled Document Open a web browser window on your network interface. 6. When you complete ...Protocol Version 4 or 6 (TCP/IPv4 or v6) and click Properties to display the Local Area Connection Properties window. 7. Type www.motorola.com in the Address bar. Click Close to the Internet • Checking for your computer. 2. Connecting to close the Internet Protocol Version...
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Click Start and then click Settings. 2. Configuring TCP/IP for Windows Vista SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 11 Uncontrolled Document Be sure Internet Protocol (TCP/IP) is checked. 6. Select Obtain an IP address automatically and Obtain DNS server address ...
Click Start and then click Settings. 2. Configuring TCP/IP for Windows Vista SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 11 Uncontrolled Document Be sure Internet Protocol (TCP/IP) is checked. 6. Select Obtain an IP address automatically and Obtain DNS server address ...
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.... 3. Click Accessories. 4. Type cmd and click OK to the Internet • Verifying the IP Address for Windows 7 SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 12 Uncontrolled Document The Auto-configuration IP address, ranging from 169.254.0.0 to 169.254.255.255,... your computer and the SB6121. If an Auto-configuration IP address is reserved for Automatic Private IP Addressing (APIPA). Check the following: • Your cable connections • Whether you will automatically assign an IP address if the cable Modem is configured to automatically ...
.... 3. Click Accessories. 4. Type cmd and click OK to the Internet • Verifying the IP Address for Windows 7 SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 12 Uncontrolled Document The Auto-configuration IP address, ranging from 169.254.0.0 to 169.254.255.255,... your computer and the SB6121. If an Auto-configuration IP address is reserved for Automatic Private IP Addressing (APIPA). Check the following: • Your cable connections • Whether you will automatically assign an IP address if the cable Modem is configured to automatically ...
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... ipconfig /renew and press Enter. Type exit and press Enter to the Internet • Renewing the IP Address for Windows 7, Vista, or XP SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 13 Uncontrolled Document Connecting to close the command prompt window. From the Windows taskbar, click Start. Type cmd and click OK...
... ipconfig /renew and press Enter. Type exit and press Enter to the Internet • Renewing the IP Address for Windows 7, Vista, or XP SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 13 Uncontrolled Document Connecting to close the command prompt window. From the Windows taskbar, click Start. Type cmd and click OK...
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You can also reset the modem configuration back to your cable modem. 2. Type http://192.168.100.1 in the Modem Configuration Manager, please contact your cable modem. The following Modem Configuration Manager Status page appears when you cannot access the HTML pages in the Address bar. 3....on a computer connected to the original factory settings. Open any web browser on . Press Enter. B 5 Monitoring Your Modem Use the SB6121 Modem Configuration Manager to monitor the various configuration settings and operational status of your service provider for more information. Starting the...
You can also reset the modem configuration back to your cable modem. 2. Type http://192.168.100.1 in the Modem Configuration Manager, please contact your cable modem. The following Modem Configuration Manager Status page appears when you cannot access the HTML pages in the Address bar. 3....on a computer connected to the original factory settings. Open any web browser on . Press Enter. B 5 Monitoring Your Modem Use the SB6121 Modem Configuration Manager to monitor the various configuration settings and operational status of your service provider for more information. Starting the...
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B Restoring Your Modem Settings You can reset your existing modem configuration settings. WARNING: This will delete your SB6121 modem configuration to the factory default settings. 1. Monitoring Your Modem • Restoring Your Modem Settings SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 15 Uncontrolled Document Click Reset All Defaults. Select Configuration from the menu bar. 2.
B Restoring Your Modem Settings You can reset your existing modem configuration settings. WARNING: This will delete your SB6121 modem configuration to the factory default settings. 1. Monitoring Your Modem • Restoring Your Modem Settings SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 15 Uncontrolled Document Click Reset All Defaults. Select Configuration from the menu bar. 2.
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...icons and refer to Front Panel Icons and Error Conditions to identify the error. • If you have to reset the SB6121 modem configuration to verify connectivity. • Call your service provider. Call your service provider if you need an IP address. ... television, check your television to ensure your system described in Front Panel Icons and Error Conditions. Troubleshooting • Solutions SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 16 Uncontrolled Document Hand-tighten if necessary. • Check the IP address. Troubleshooting Solutions POSSIBLE ...
...icons and refer to Front Panel Icons and Error Conditions to identify the error. • If you have to reset the SB6121 modem configuration to verify connectivity. • Call your service provider. Call your service provider if you need an IP address. ... television, check your television to ensure your system described in Front Panel Icons and Error Conditions. Troubleshooting • Solutions SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 16 Uncontrolled Document Hand-tighten if necessary. • Check the IP address. Troubleshooting Solutions POSSIBLE ...
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Front Panel Icons and Error Conditions STATUS OFF IF, DURING STARTUP: SB6121 is not properly plugged into the power outlet IF, DURING NORMAL OPERATION: SB6121 is unplugged or the Energy Conservation switch is OFF FLASHING Downstream receive channel cannot ...is detected Device is disconnected Troubleshooting • Front Panel Icons and Error Conditions SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 17 Uncontrolled Document B Front Panel Icons and Error Conditions The SB6121 front panel icons provide status information for the following error conditions: ICON Table ...
Front Panel Icons and Error Conditions STATUS OFF IF, DURING STARTUP: SB6121 is not properly plugged into the power outlet IF, DURING NORMAL OPERATION: SB6121 is unplugged or the Energy Conservation switch is OFF FLASHING Downstream receive channel cannot ...is detected Device is disconnected Troubleshooting • Front Panel Icons and Error Conditions SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 17 Uncontrolled Document B Front Panel Icons and Error Conditions The SB6121 front panel icons provide status information for the following error conditions: ICON Table ...