Motorola SB6121 Support Question
Motorola SB6121 Support Question
Find answers below for this question about Motorola SB6121.Need a Motorola SB6121 manual? We have 2 online manuals for this item!
Question posted by jorferpe on January 13th, 2014
What Are The Factory Log Name And Password For Motorola Sb6121 Cable Modem?
Need factory log name and password for my Motorola Modem SB6121
Current Answers
Related Motorola SB6121 Manual Pages
Installation Guide - Page 3
... Windows XP 12 Renewing the IP Address for Windows 7, Vista, or XP 13 Monitoring Your Modem Starting the Modem Configuration Manager 14 Restoring Your Modem Settings 15 Troubleshooting Solutions ...16 Front Panel Icons and Error Conditions 17 Software License & Warranty Software License...18 Warranty Information...19
SB6121 Cable Modem • Installation Guide
iii
Uncontrolled Document
Installation Guide - Page 4
...no risk of thunderstorm or lightning activity in a risk of fire or electric shock. SB6121 Cable Modem • Installation Guide
iv
Uncontrolled Document Retain the instructions for future reference.
•...safety compliance, use this device on a stable surface.
• Avoid damaging the cable modem with static by items placed upon or against them properly.
• Different types of...
Installation Guide - Page 5
... checks to radio or television reception, which the receiver is provided to call Motorola Customer Service for help.
Do not perform any service or repairs to this ...Code, which provides guidelines for a Class B digital device, pursuant to indoor use only.
SB6121 Cable Modem • Installation Guide
v
Uncontrolled Document Caring for your residential or commercial waste. Do not ...
Installation Guide - Page 6
... operation of the device. SB6121 Cable Modem • Installation Guide
vi
Uncontrolled Document These radars could cause interference and/or damage to co-channel mobile satellite systems, use of the 5150-5250 MHz frequency band is not accessible by the end user. This equipment should be at the factory to the following two conditions...
Installation Guide - Page 7
... basic information for connecting the SB6121
Contact Information
For more information on Motorola consumer cable products, education, and support: • Visit the Motorola support website:
http://broadband.motorola.com/consumers/support
3
System Requirements
The SB6121 is compatible with the modem.
In the Box
Before installing the SB6121 cable modem, make sure the following operating...
Installation Guide - Page 9
2
Front Panel
B Product Overview
The SB6121 front panel icons provide the following modem status information for an Internet connection
Green: Non-bonded downstream channel is connected Blue... connection with bonded upstream channels
Green: Startup process completed
Product Overview • Front Panel
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
3
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Installation Guide - Page 10
Rear Panel
1 2
3
Product Overview • Rear Panel
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
4
Uncontrolled Document The LINK icon turns blue when... Ethernet (100Base-T) port
Blue*: High-speed Gigabit Ethernet (1000Base-T) connection from the SB6121 to your PC
Powers on and off the cable modem
Note: The Energy Conservation switch may be an option that is not provided by...
Installation Guide - Page 11
Product Overview • MAC Label
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
5
Uncontrolled Document The SB6121 rear panel contains the following cabling port and connectors:
ITEM 1
DESCRIPTION
Ethernet port for connecting an Ethernet-equipped computer, hub, bridge, or switch using an RJ-45 cable
2
Coaxial cable connector
3
+12VDC Power connector
B
MAC Label
The ...
Installation Guide - Page 12
... cord into the Power port on your computer. 6. Installing the Modem • Connecting the SB6121
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
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Uncontrolled Document Plug the other end of the coaxial cable to the Ethernet port on the modem. 4.
B
3
Installing the Modem
Connecting the SB6121
This product is connected to avoid damaging them. 3. Do not...
Installation Guide - Page 13
... Two M3.5 (#6) screws with a flat underside and maximum screw head diameter of 9.0 mm to mount the cable modem.
Installing the Modem • Wall Mounting the Modem
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
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Uncontrolled Document Note: If possible, mount the modem to concrete, masonry, a wooden stud, or some other solid wall material. B
Using the Energy Conservation...
Installation Guide - Page 14
... the coaxial and Ethernet cable. 4. Installing the Modem • Wall Mounting the Modem
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
8
Uncontrolled Document Position and secure the wall mounting template on the wall to a depth of at least 1½
inches (3.8 cm). B
Before drilling holes in the wall, check the structure for the spacing needed between the wall...
Installation Guide - Page 16
...Type www.motorola.com in the Address bar.
Configuring TCP/IP for your operating system. Right-click the network connection for an Internet Connection
SB6121 DOCSIS 3.0® Cable Modem • ...Internet Protocol Version 4
(TCP/IPv4) Properties window. 10. When you may need to configure your cable modem to retrieve an IP address. Select Obtain an IP address automatically and Obtain ...
Installation Guide - Page 20
...pages in the Address bar. 3. Note: If you first log on a computer connected to the original factory settings.
B
5
Monitoring Your Modem
Use the SB6121 Modem Configuration Manager to monitor the various configuration settings and operational status of your cable modem. 2. You can also reset the modem configuration back to your cable modem.
Open any web browser on . Starting the...
Installation Guide - Page 21
WARNING: This will delete your SB6121 modem configuration to the factory default settings. 1.
Monitoring Your Modem • Restoring Your Modem Settings
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
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Uncontrolled Document Select Configuration from the menu bar.
2. B
Restoring Your Modem Settings
You can reset your existing modem configuration settings. Click Reset ...
Installation Guide - Page 22
....
Your service provider may have cable television, check your television to ensure your cable service is ON to its original factory settings if the cable modem is OFF
Cannot Send or Receive Data
Table 1 - You may ask for your service provider for further assistance. Troubleshooting • Solutions
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
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Uncontrolled...
Installation Guide - Page 24
....
TRANSFER the Software (including all of the terms of the Product. TERMINATE this License. B
B
Software License & Warranty
SURFboard SB6121 DOCSIS 3.0 Cable Modem
Motorola, Inc. UPON ACCEPTANCE, THIS LICENSE WILL BE A LEGALLY BINDING AGREEMENT BETWEEN YOU AND MOTOROLA. IF YOU DO NOT AGREE TO ALL OF THE TERMS OF THIS LICENSE (I) DO NOT INSTALL OR USE...
Installation Guide - Page 25
...protected by Motorola-owned trademarks, trade names, or product identification logos affixed to cosmetic problems or defects which you will put this License.
MOTOROLA IS ... PURPOSES. Warranty Information
SURFboard SB6121 DOCSIS 3.0 Cable Modem
Home & Networks Mobility ("Motorola")
What is not responsible for which you acquired this License. MOTOROLA DOES NOT WARRANT THIS PRODUCT...
Installation Guide - Page 26
... may have arising out of or in connection with this Limited Warranty last? Software License & Warranty • Warranty Information
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
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Uncontrolled Document IN NO CASE SHALL MOTOROLA'S LIABILITY EXCEED THE AMOUNT YOU PAID FOR THE PRODUCT. ALL WARRANTIES ARE VOID IF THE PRODUCT IS OPENED, ALTERED...
Quick Reference Guide - Page 3
Quick Reference Guide: Motorola SB6121
Front Panel Display
The front panel LEDs should not flash
disconnected
2 RECEIVE Receive channel not ... Connected to the Internet
failed
parameters
5 LINK
No connection to the Transmitting or receiving Amber: A device,
SB6121 Ethernet data on and off the cable modem During normal operation, the POWER, RECEIVE, SEND, and ONLINE lights are ON.
Quick Reference Guide - Page 4
...
Page 4 of steps when first connected to power and RF signal. Quick Reference Guide: Motorola SB6121
Start-Up Sequence
The SB6121 goes through a series of 5 Observer the LED light up steps are acceptable, most issues can be corrected by restarting the cable modem. If LED remains off . Downstream and upstream acquired. Performing firmware upgrade DOCSIS...
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