Motorola SB6121 Support Question
Motorola SB6121 Support Question
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Question posted by harrjhen on September 8th, 2014
How Do I Get My Sb6121 Motorola Modem To Connect Correctly
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Current Answers
Answer #1: Posted by MotoAgents on September 10th, 2014 12:03 PM
MotoAgents
Member since:
June 27th, 2014 Points: 554,130
Member since:
June 27th, 2014 Points: 554,130
Hello harrjhen,
n order to find the way to connect your Sbg6121, you can contact our Motorola Website directly trough our link: http://arrisi.force.com/consumers/pkb_Home?c=SURFboard%20Modems%20and%20Gateways&s=N/A&m=SB6121&t=Please%20select%20a%20Topic, and ask for better assistance.
Best Regards!
Karen
Customer Support.
MotoAgents
Related Motorola SB6121 Manual Pages
Installation Guide - Page 3
... Contact Information ...1 System Requirements...1 Product Overview Front Panel...3 Rear Panel...4 MAC Label ...5 Installing the Modem Connecting the SB6121...6
Using the Energy Conservation Switch 7 Wall Mounting the Modem ...7
Wall Mounting Template...8 Connecting to the Internet Checking for an Internet Connection 10 Configuring TCP/IP for Windows 7 10 Configuring TCP/IP for Windows Vista 11...
Installation Guide - Page 4
... attention to cords where they exit from the AC wall outlet.
• Do not connect the plug into an extension cord, receptacle, or other electrical surges.
• Do ...sure of the type of power supplied to local regulations.
• Operate this device is connected. SB6121 Cable Modem • Installation Guide
iv
Uncontrolled Document Retain the instructions for example, near a bathtub, ...
Installation Guide - Page 5
... between the device and receiver. • Connect the equipment into an outlet on recycling.
...instructions, may cause harmful interference to correct the interference by one or more of...This device may cause undesired operation. SB6121 Cable Modem • Installation Guide
v
Uncontrolled Document... completion of the product with your Motorola Equipment Please do not dispose of ...
Installation Guide - Page 6
... 5600-5650 MHz frequency band. IC Radiation Exposure Statement
IMPORTANT NOTE: This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment. SB6121 Cable Modem • Installation Guide
vi
Uncontrolled Document
In Canada, RLAN devices are allocated as primary users (meaning they have priority) of 5250-5350 MHz and...
Installation Guide - Page 7
... Provides power via an AC electrical outlet
Ethernet Cable Software License & Regulatory Card
SB6121 Install Sheet
Standard Category 5 or higher, cable for connecting to the Internet and other online services.
B
1
Introduction
The Motorola® SURFboard® SB6121 DOCSIS® 3.0 Cable Modem provides high-speed Internet access to the network Contains software license, warranty, and...
Installation Guide - Page 9
...
Product Overview • Front Panel
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
3
Uncontrolled Document 2
Front Panel
B Product Overview
The SB6121 front panel icons provide the following modem status information for an Internet connection
Green: Non-bonded downstream channel is connected Blue*: High-speed Internet connection with bonded downstream channels
Green: Non...
Installation Guide - Page 10
... is made. Your service provider may also implement bonded channels for RECEIVE and SEND channel connections. Rear Panel
1 2
3
Product Overview • Rear Panel
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
4
Uncontrolled Document Note: To increase the bandwidth available for receiving and transmitting data, your service provider.
*Blue icon operation is not available...
Installation Guide - Page 11
...; Installation Guide
5
Uncontrolled Document It contains a MAC address which is located on the bottom of the modem. The SB6121 rear panel contains the following cabling port and connectors:
ITEM 1
DESCRIPTION
Ethernet port for connecting an Ethernet-equipped computer, hub, bridge, or switch using an RJ-45 cable
2
Coaxial cable connector
3
+12VDC Power connector...
Installation Guide - Page 12
... Power port on your computer. 6. Installing the Modem • Connecting the SB6121
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
6
Uncontrolled Document Plug the power cord into an electrical wall outlet. 5. Plug the other end of the building. Connect the Ethernet cable to the Ethernet port on the modem. Connect the other end of the coaxial cable to...
Installation Guide - Page 16
... to the Internet • Checking for an Internet Connection
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
10
Uncontrolled Document Connecting to display the Network and Sharing Center
window. 4....Properties window. 8.
For more information, see the Motorola website, you are now ready to connect your network interface. 6. If you do not see the Configuring TCP...
Installation Guide - Page 17
... Properties window. Select Properties to display the Internet
Protocol (TCP/IP) Properties window. 7. Double-click Network Connections to Verifying the IP Address for Windows Vista
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
11
Uncontrolled Document Select Obtain an IP address automatically and Obtain DNS server address automatically. 10. Click OK to the...
Installation Guide - Page 18
... your IP configuration. Check the following: • Your cable connections • Whether you will automatically assign an IP address if the cable Modem is displayed, that indicates possible broadband network problems or an improper connection between your computer and the SB6121. On the Windows taskbar, click Start. 2. Click Accessories. 4. The Auto-configuration IP address...
Installation Guide - Page 19
...to open a command prompt window.
2.
Select Run to open the Run window. Connecting to close the command prompt window. A valid IP address should appear indicating that ...Address for Windows 7, Vista, or XP
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
13
Uncontrolled Document B. B
After successfully verifying your cable connections and proper cable-TV operation, you ...
Installation Guide - Page 20
... first log on a computer connected to the original factory settings. You can also reset the modem configuration back to your cable modem.
B
5
Monitoring Your Modem
Use the SB6121 Modem Configuration Manager to monitor the various configuration settings and operational status of your cable modem. 2. Type http://192.168.100.1 in the Modem Configuration Manager, please contact your...
Installation Guide - Page 24
... programs or documentation. (5) Export the Software or the Product components in connection with the Software, other than for personal use . (3) Copy, alter...SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
18
Uncontrolled Document B
B
Software License & Warranty
SURFboard SB6121 DOCSIS 3.0 Cable Modem
Motorola, Inc.
Home & Networks Mobility Solutions Business ("Motorola...
Installation Guide - Page 26
...INFORMATION OR ANY OTHER PECUNIARY LOSS), OR FROM ANY BREACH OF WARRANTY, EVEN IF MOTOROLA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. B
How long does this Product...and excluding the provisions of or in connection with this Limited Warranty last? Software License & Warranty • Warranty Information
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
20
Uncontrolled ...
Quick Reference Guide - Page 1
...with the proper steps of installing, configuring, and troubleshooting the Motorola SB6121 modem. Channel bonding enables multiple downstream and upstream channels to be ...Connections ...2 Front Panel Display ...3 Start-Up Sequence...4 Troubleshooting Tips ...4 Rule out RF ...4 LEDs and Error conditions ...4 Troubleshooting Tips ...5 Version History/Document Control Error!
Motorola SB6121...
Quick Reference Guide - Page 2
... the bottom of the modem. Connect the primary computer to the computer 2. CSG Field SERIAL NUMBER
Motorola SB6121 modem HFC MAC ID
Additional Warehouse Information CSG Equipment Type: M1 CSG Equipment Model: SB6121 CSG Equipment Mode: 0 Installation Procedure Connect one end of 5 Do not set the modem in order for the gateway to operate. Connects the modem to an active...
Quick Reference Guide - Page 3
... when the cable modem is
This light should be used during installation, configuration, and troubleshooting. Quick Reference Guide: Motorola SB6121
Front Panel Display
The front panel LEDs should not flash
disconnected
2 RECEIVE Receive channel not Scanning for a receive
found
(downstream) channel
On Green: Power is properly connected Green: Downstream channel is connected
3 SEND
Send...
Quick Reference Guide - Page 4
... upstream (SEND) channel cannot be corrected by restarting the cable modem. G. Verify the power connection. LEDs and Error conditions
Light
RECIEVE
SEND
ONLINE POWER
Turns off during Startup:
The downstream (RECEIVE) channel cannot be acquired.
Quick Reference Guide: Motorola SB6121
Start-Up Sequence
The SB6121 goes through a series of 5 The SB6121 start-up sequence as a SLM...
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