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... System Requirements...1 Product Overview Front Panel...3 Rear Panel...4 MAC Label ...5 Installing the Modem Connecting the SB6121...6 Using the Energy Conservation Switch 7 Wall Mounting the Modem ...7 Wall Mounting Template...8 Connecting to the Internet Checking for an Internet Connection 10... 13 Monitoring Your Modem Starting the Modem Configuration Manager 14 Restoring Your Modem Settings 15 Troubleshooting Solutions ...16 Front Panel Icons and Error Conditions 17 Software License & Warranty Software License...18 Warranty Information...19 SB6121 Cable Modem • Installation Guide...
... System Requirements...1 Product Overview Front Panel...3 Rear Panel...4 MAC Label ...5 Installing the Modem Connecting the SB6121...6 Using the Energy Conservation Switch 7 Wall Mounting the Modem ...7 Wall Mounting Template...8 Connecting to the Internet Checking for an Internet Connection 10... 13 Monitoring Your Modem Starting the Modem Configuration Manager 14 Restoring Your Modem Settings 15 Troubleshooting Solutions ...16 Front Panel Icons and Error Conditions 17 Software License & Warranty Software License...18 Warranty Information...19 SB6121 Cable Modem • Installation Guide...
Installation Guide
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... device only from the type of power source indicated on the cable modem when disconnecting or reconnecting the Ethernet cable from the device. • Place this device on a stable surface. • Avoid damaging the cable modem with all warning and caution statements in the area. SB6121 Cable Modem • Installation Guide iv Uncontrolled Document Give particular attention to...
... device only from the type of power source indicated on the cable modem when disconnecting or reconnecting the Ethernet cable from the device. • Place this device on a stable surface. • Avoid damaging the cable modem with all warning and caution statements in the area. SB6121 Cable Modem • Installation Guide iv Uncontrolled Document Give particular attention to...
Installation Guide
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... as the European Union, have set up systems to collect and recycle electrical and electronic waste items. Contact your region. SB6121 Cable Modem • Installation Guide v Uncontrolled Document Keep the device away from excessive heat and humidity and keep the device free from.... Recycling your residential or commercial waste. FCC STATEMENTS FCC Interference Statement This equipment has been tested and found to comply with your Motorola Equipment Please do not dispose of any service or repairs to this device, ask the service technician to perform safety checks to determine...
... as the European Union, have set up systems to collect and recycle electrical and electronic waste items. Contact your region. SB6121 Cable Modem • Installation Guide v Uncontrolled Document Keep the device away from excessive heat and humidity and keep the device free from.... Recycling your residential or commercial waste. FCC STATEMENTS FCC Interference Statement This equipment has been tested and found to comply with your Motorola Equipment Please do not dispose of any service or repairs to this device, ask the service technician to perform safety checks to determine...
Installation Guide
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... radiation exposure limits set forth for an uncontrolled environment. The availability of the device. This equipment should be at the factory to LE-LAN devices. SB6121 Cable Modem • Installation Guide vi Uncontrolled Document Operation is subject to indoor use of the Industry Canada Rules. To comply with Canadian ICES-003. This Class...
... radiation exposure limits set forth for an uncontrolled environment. The availability of the device. This equipment should be at the factory to LE-LAN devices. SB6121 Cable Modem • Installation Guide vi Uncontrolled Document Operation is subject to indoor use of the Industry Canada Rules. To comply with Canadian ICES-003. This Class...
Installation Guide
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... Information For more information on Motorola consumer cable products, education, and support: • Visit the Motorola support website: http://broadband.motorola.com/consumers/support 3 System Requirements The SB6121 is compatible with the modem. In the Box Before installing the SB6121 cable modem, make sure the following operating systems: Introduction • In the Box SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 1 Uncontrolled...
... Information For more information on Motorola consumer cable products, education, and support: • Visit the Motorola support website: http://broadband.motorola.com/consumers/support 3 System Requirements The SB6121 is compatible with the modem. In the Box Before installing the SB6121 cable modem, make sure the following operating systems: Introduction • In the Box SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 1 Uncontrolled...
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...connection Scanning for power, communications, and errors: ICON 1 2 3 4 FLASHING Not applicable - 2 Front Panel B Product Overview The SB6121 front panel icons provide the following modem status information for an Internet connection Green: Non-bonded downstream channel is connected Blue*: High-speed Internet connection with bonded downstream channels... Blue*: High-speed Internet connection with bonded upstream channels Green: Startup process completed Product Overview • Front Panel SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 3 Uncontrolled Document
...connection Scanning for power, communications, and errors: ICON 1 2 3 4 FLASHING Not applicable - 2 Front Panel B Product Overview The SB6121 front panel icons provide the following modem status information for an Internet connection Green: Non-bonded downstream channel is connected Blue*: High-speed Internet connection with bonded downstream channels... Blue*: High-speed Internet connection with bonded upstream channels Green: Startup process completed Product Overview • Front Panel SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 3 Uncontrolled Document
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Rear Panel 1 2 3 Product Overview • Rear Panel SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 4 Uncontrolled Document The LINK icon turns blue when a high-speed Gigabit Ethernet (GigE) connection is not available in all locations. B ICON 5 ...is connected to the Ethernet (10Base-T) or Fast Ethernet (100Base-T) port Blue*: High-speed Gigabit Ethernet (1000Base-T) connection from the SB6121 to your PC Powers on and off the cable modem Note: The Energy Conservation switch may be an option that is not provided by your service provider may implement bonded channels...
Rear Panel 1 2 3 Product Overview • Rear Panel SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 4 Uncontrolled Document The LINK icon turns blue when a high-speed Gigabit Ethernet (GigE) connection is not available in all locations. B ICON 5 ...is connected to the Ethernet (10Base-T) or Fast Ethernet (100Base-T) port Blue*: High-speed Gigabit Ethernet (1000Base-T) connection from the SB6121 to your PC Powers on and off the cable modem Note: The Energy Conservation switch may be an option that is not provided by your service provider may implement bonded channels...
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... value that identifies each Ethernet network device. It contains a MAC address which is located on the bottom of the modem. To receive data service, you must provide the MAC address marked HFC MAC ID to your Internet Service provider. Product Overview • MAC Label SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 5 Uncontrolled Document
... value that identifies each Ethernet network device. It contains a MAC address which is located on the bottom of the modem. To receive data service, you must provide the MAC address marked HFC MAC ID to your Internet Service provider. Product Overview • MAC Label SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 5 Uncontrolled Document
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... power cord into the Power port on the modem. Do not route the Ethernet cable outside of the cables to lightning could create a safety hazard and damage the product. 1. B 3 Installing the Modem Connecting the SB6121 This product is connected to a cable outlet or splitter. 2. Installing the Modem • Connecting the SB6121 SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 6 Uncontrolled Document
... power cord into the Power port on the modem. Do not route the Ethernet cable outside of the cables to lightning could create a safety hazard and damage the product. 1. B 3 Installing the Modem Connecting the SB6121 This product is connected to a cable outlet or splitter. 2. Installing the Modem • Connecting the SB6121 SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 6 Uncontrolled Document
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Installing the Modem • Wall Mounting the Modem SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 7 Uncontrolled Document B Using the Energy Conservation Switch The Energy Conservation switch is a Power on/off button used to shut off power to the SB6121 when high-speed data services are ...not being used. • Push • Push button in the ON position (pushed in) to power on the cable modem button in the OFF position (pushed out) to power off the cable modem Wall Mounting the Modem If you choose to mount the cable modem...
Installing the Modem • Wall Mounting the Modem SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 7 Uncontrolled Document B Using the Energy Conservation Switch The Energy Conservation switch is a Power on/off button used to shut off power to the SB6121 when high-speed data services are ...not being used. • Push • Push button in the ON position (pushed in) to power on the cable modem button in the OFF position (pushed out) to power off the cable modem Wall Mounting the Modem If you choose to mount the cable modem...
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... still securely attached to mark the holes. 2. Wall Mounting Template Print the wall mounting template on the cable modem and the electrical outlet. 5. Installing the Modem • Wall Mounting the Modem SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 8 Uncontrolled Document Re-plug the power cord into the +12VDC Power connector on the following page. After mounting...
... still securely attached to mark the holes. 2. Wall Mounting Template Print the wall mounting template on the cable modem and the electrical outlet. 5. Installing the Modem • Wall Mounting the Modem SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 8 Uncontrolled Document Re-plug the power cord into the +12VDC Power connector on the following page. After mounting...
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B Installing the Modem • Wall Mounting the Modem SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 9 Uncontrolled Document
B Installing the Modem • Wall Mounting the Modem SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 9 Uncontrolled Document
Installation Guide
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...-Speed Internet connections window. 5. Open a web browser window on your network interface. 6. If the Motorola website appears, you may need to configure your cable modem to retrieve an IP address. Configuring TCP/IP for an Internet Connection SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 10 Uncontrolled Document Click OK to save the TCP/IP settings...
...-Speed Internet connections window. 5. Open a web browser window on your network interface. 6. If the Motorola website appears, you may need to configure your cable modem to retrieve an IP address. Configuring TCP/IP for an Internet Connection SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 10 Uncontrolled Document Click OK to save the TCP/IP settings...
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... Start and then click Settings. 2. B Configuring TCP/IP for your network interface. 7. Click Manage network connections to Verifying the IP Address for Windows Vista SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 11 Uncontrolled Document Vista may prompt you complete the TCP/IP configuration, go to save the TCP/IP settings and exit...
... Start and then click Settings. 2. B Configuring TCP/IP for your network interface. 7. Click Manage network connections to Verifying the IP Address for Windows Vista SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 11 Uncontrolled Document Vista may prompt you complete the TCP/IP configuration, go to save the TCP/IP settings and exit...
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...a command prompt window. 6. Type cmd and click OK to the Internet • Verifying the IP Address for Windows 7 SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 12 Uncontrolled Document Type ipconfig and press Enter to display the IP Configuration. This can see... between your computer and the SB6121. The Auto-configuration IP address, ranging from 169.254.0.0 to open a command prompt window. 6. Check the following: • Your cable connections • Whether you will automatically assign an IP address if the cable Modem is displayed, that indicates possible...
...a command prompt window. 6. Type cmd and click OK to the Internet • Verifying the IP Address for Windows 7 SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 12 Uncontrolled Document Type ipconfig and press Enter to display the IP Configuration. This can see... between your computer and the SB6121. The Auto-configuration IP address, ranging from 169.254.0.0 to open a command prompt window. 6. Check the following: • Your cable connections • Whether you will automatically assign an IP address if the cable Modem is displayed, that indicates possible...
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.... 2. Type ipconfig /renew and press Enter. A. Type exit and press Enter to the Internet • Renewing the IP Address for Windows 7, Vista, or XP SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 13 Uncontrolled Document See Renewing the IP Address for Windows 7, Vista, or XP 1. Open a command prompt window. C. B. A valid IP address should...
.... 2. Type ipconfig /renew and press Enter. A. Type exit and press Enter to the Internet • Renewing the IP Address for Windows 7, Vista, or XP SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 13 Uncontrolled Document See Renewing the IP Address for Windows 7, Vista, or XP 1. Open a command prompt window. C. B. A valid IP address should...
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... any web browser on . Type http://192.168.100.1 in the Modem Configuration Manager, please contact your cable modem. 2. Monitoring Your Modem • Starting the Modem Configuration Manager SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 14 Uncontrolled Document Starting the Modem Configuration Manager 1. B 5 Monitoring Your Modem Use the SB6121 Modem Configuration Manager to the original factory settings. Press Enter. The following...
... any web browser on . Type http://192.168.100.1 in the Modem Configuration Manager, please contact your cable modem. 2. Monitoring Your Modem • Starting the Modem Configuration Manager SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 14 Uncontrolled Document Starting the Modem Configuration Manager 1. B 5 Monitoring Your Modem Use the SB6121 Modem Configuration Manager to the original factory settings. Press Enter. The following...
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Click Reset All Defaults. WARNING: This will delete your SB6121 modem configuration to the factory default settings. 1. Monitoring Your Modem • Restoring Your Modem Settings SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 15 Uncontrolled Document B Restoring Your Modem Settings You can reset your existing modem configuration settings. Select Configuration from the menu bar. 2.
Click Reset All Defaults. WARNING: This will delete your SB6121 modem configuration to the factory default settings. 1. Monitoring Your Modem • Restoring Your Modem Settings SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 15 Uncontrolled Document B Restoring Your Modem Settings You can reset your existing modem configuration settings. Select Configuration from the menu bar. 2.
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... for verifying the IP address for further assistance. Troubleshooting • Solutions SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 16 Uncontrolled Document Call your service provider if you need an IP address. • Check that the Ethernet cable is properly connected to the SB6121 and the computer. • If a device is connected via the Ethernet...
... for verifying the IP address for further assistance. Troubleshooting • Solutions SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 16 Uncontrolled Document Call your service provider if you need an IP address. • Check that the Ethernet cable is properly connected to the SB6121 and the computer. • If a device is connected via the Ethernet...
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... following error conditions: ICON Table 2 - Front Panel Icons and Error Conditions STATUS OFF IF, DURING STARTUP: SB6121 is not properly plugged into the power outlet IF, DURING NORMAL OPERATION: SB6121 is unplugged or the Energy Conservation switch is OFF FLASHING Downstream receive channel cannot be acquired Downstream channel is...is unsuccessful IP registration is lost OFF No connected device is detected Device is disconnected Troubleshooting • Front Panel Icons and Error Conditions SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 17 Uncontrolled Document
... following error conditions: ICON Table 2 - Front Panel Icons and Error Conditions STATUS OFF IF, DURING STARTUP: SB6121 is not properly plugged into the power outlet IF, DURING NORMAL OPERATION: SB6121 is unplugged or the Energy Conservation switch is OFF FLASHING Downstream receive channel cannot be acquired Downstream channel is...is unsuccessful IP registration is lost OFF No connected device is detected Device is disconnected Troubleshooting • Front Panel Icons and Error Conditions SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 17 Uncontrolled Document