Installation Guide
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... for Windows XP 12 Renewing the IP Address for Windows 7, Vista, or XP 13 Monitoring Your Modem Starting the Modem Configuration Manager 14 Restoring Your Modem Settings 15 Troubleshooting Solutions ...16 Front Panel Icons and Error Conditions 17 Software License & Warranty Software License...18 Warranty Information...19 SB6121 Cable Modem • Installation Guide iii Uncontrolled Document
... for Windows XP 12 Renewing the IP Address for Windows 7, Vista, or XP 13 Monitoring Your Modem Starting the Modem Configuration Manager 14 Restoring Your Modem Settings 15 Troubleshooting Solutions ...16 Front Panel Icons and Error Conditions 17 Software License & Warranty Software License...18 Warranty Information...19 SB6121 Cable Modem • Installation Guide iii Uncontrolled Document
Installation Guide
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... business to the network Contains software license, warranty, and safety information for the SB6121 Provides basic information for installing the cable modem and configuring the Ethernet, router, DHCP, and security settings. B 1 Introduction The Motorola® SURFboard® SB6121 DOCSIS® 3.0 Cable Modem provides high-speed Internet access to directly connect one computer in the box with...
... business to the network Contains software license, warranty, and safety information for the SB6121 Provides basic information for installing the cable modem and configuring the Ethernet, router, DHCP, and security settings. B 1 Introduction The Motorola® SURFboard® SB6121 DOCSIS® 3.0 Cable Modem provides high-speed Internet access to directly connect one computer in the box with...
Installation Guide
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... in the Address bar. For more information, see the Motorola website, you may need to configure your computer and other network devices to the Internet. 1. Connecting to the Internet • Checking for Windows 7. Click Close to close the ... window. 10. When you complete the TCP/IP configuration, go to Verifying the IP Address for an Internet Connection SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 10 Uncontrolled Document Open a web browser window on your operating system. If the Motorola website appears, you have successfully connected to display the...
... in the Address bar. For more information, see the Motorola website, you may need to configure your computer and other network devices to the Internet. 1. Connecting to the Internet • Checking for Windows 7. Click Close to close the ... window. 10. When you complete the TCP/IP configuration, go to Verifying the IP Address for an Internet Connection SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 10 Uncontrolled Document Open a web browser window on your operating system. If the Motorola website appears, you have successfully connected to display the...
Installation Guide
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... Windows XP 1. Select Obtain an IP address automatically and Obtain DNS server address automatically. 10. Click OK to the Internet • Configuring TCP/IP for Windows Vista SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 11 Uncontrolled Document Select Obtain an IP address automatically and Obtain DNS server address automatically. 8. Select Properties to...
... Windows XP 1. Select Obtain an IP address automatically and Obtain DNS server address automatically. 10. Click OK to the Internet • Configuring TCP/IP for Windows Vista SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 11 Uncontrolled Document Select Obtain an IP address automatically and Obtain DNS server address automatically. 8. Select Properties to...
Installation Guide
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... to open a command prompt window. 6. Click All Programs. 3. Click Run to obtain one. When Auto-configuration is enabled, Windows will not be able to the Internet • Verifying the IP Address for Windows 7 SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 12 Uncontrolled Document Click All Programs. 3. Type ipconfig and press Enter to...
... to open a command prompt window. 6. Click All Programs. 3. Click Run to obtain one. When Auto-configuration is enabled, Windows will not be able to the Internet • Verifying the IP Address for Windows 7 SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 12 Uncontrolled Document Click All Programs. 3. Type ipconfig and press Enter to...
Installation Guide
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... in the Address bar. 3. B 5 Monitoring Your Modem Use the SB6121 Modem Configuration Manager to the original factory settings. Press Enter. Note: If you first log on a computer connected to your service provider for more information. Starting the Modem Configuration Manager 1. Monitoring Your Modem • Starting the Modem Configuration Manager SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 14 Uncontrolled Document Open...
... in the Address bar. 3. B 5 Monitoring Your Modem Use the SB6121 Modem Configuration Manager to the original factory settings. Press Enter. Note: If you first log on a computer connected to your service provider for more information. Starting the Modem Configuration Manager 1. Monitoring Your Modem • Starting the Modem Configuration Manager SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 14 Uncontrolled Document Open...
Installation Guide
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Select Configuration from the menu bar. 2. Click Reset All Defaults. B Restoring Your Modem Settings You can reset your existing modem configuration settings. Monitoring Your Modem • Restoring Your Modem Settings SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 15 Uncontrolled Document WARNING: This will delete your SB6121 modem configuration to the factory default settings. 1.
Select Configuration from the menu bar. 2. Click Reset All Defaults. B Restoring Your Modem Settings You can reset your existing modem configuration settings. Monitoring Your Modem • Restoring Your Modem Settings SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 15 Uncontrolled Document WARNING: This will delete your SB6121 modem configuration to the factory default settings. 1.
Installation Guide
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...service provider. Call your service provider if you have to reset the SB6121 modem configuration to verify connectivity. • Call your cable service is ON to its original factory settings if the cable modem is OFF Cannot Send or Receive Data Table 1 - B A ... the front panel, note the status of the icon lights as described in Configuring TCP/IP. Troubleshooting • Solutions SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 16 Uncontrolled Document Solutions MODEM PROBLEM Power Icon is not functioning properly. You may ask for further assistance...
...service provider. Call your service provider if you have to reset the SB6121 modem configuration to verify connectivity. • Call your cable service is ON to its original factory settings if the cable modem is OFF Cannot Send or Receive Data Table 1 - B A ... the front panel, note the status of the icon lights as described in Configuring TCP/IP. Troubleshooting • Solutions SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 16 Uncontrolled Document Solutions MODEM PROBLEM Power Icon is not functioning properly. You may ask for further assistance...
Quick Reference Guide
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... Tips ...4 Rule out RF ...4 LEDs and Error conditions ...4 Troubleshooting Tips ...5 Version History/Document Control Error! Motorola SB6121 Version Date: v1.0 September 2011 Field Operations Table of Contents Quick Reference Guide Table of 120 Mbps. This ... including channel bonding and IPv6. Quick Reference Guide - Bookmark not defined.5 Introduction Motorola's DOCSIS 3.0 Modem includes a number of installing, configuring, and troubleshooting the Motorola SB6121 modem. DOCSIS 3.0 provides a number of enhancements earlier versions of Internet addresses that operators...
... Tips ...4 Rule out RF ...4 LEDs and Error conditions ...4 Troubleshooting Tips ...5 Version History/Document Control Error! Motorola SB6121 Version Date: v1.0 September 2011 Field Operations Table of Contents Quick Reference Guide Table of 120 Mbps. This ... including channel bonding and IPv6. Quick Reference Guide - Bookmark not defined.5 Introduction Motorola's DOCSIS 3.0 Modem includes a number of installing, configuring, and troubleshooting the Motorola SB6121 modem. DOCSIS 3.0 provides a number of enhancements earlier versions of Internet addresses that operators...
Quick Reference Guide
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Key Light Off Flashing 1 POWER Power is This light should be used during installation, configuration, and troubleshooting. Technical Operations Academy Page 3 of 5 Quick Reference Guide: Motorola SB6121 Front Panel Display The front panel LEDs should not flash disconnected 2 RECEIVE Receive channel not ...Upstream channel is connected with bonded channels 4 ONLINE Internet connection Scanning for how and what the modem is performing. The LINK light flashes when the cable modem is detected connected via the Ethernet (10Base-T) or Fast Ethernet (100Base-T) port Blue: High...
Key Light Off Flashing 1 POWER Power is This light should be used during installation, configuration, and troubleshooting. Technical Operations Academy Page 3 of 5 Quick Reference Guide: Motorola SB6121 Front Panel Display The front panel LEDs should not flash disconnected 2 RECEIVE Receive channel not ...Upstream channel is connected with bonded channels 4 ONLINE Internet connection Scanning for how and what the modem is performing. The LINK light flashes when the cable modem is detected connected via the Ethernet (10Base-T) or Fast Ethernet (100Base-T) port Blue: High...
Quick Reference Guide
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... The SB6121 start-up sequence as a SLM to rule out potential signal issues. B. D. PC/Activity is solid when a CPE is enabled. G. Performing firmware upgrade DOCSIS 3.0 modems have ...modem is disabled via DOCSIS® configuration file. C. Downstream and upstream acquired. LEDs and Error conditions Light RECIEVE SEND ONLINE POWER Turns off during Startup: The downstream (RECEIVE) channel cannot be acquired. IP registration was unsuccessful. To restart the Motorola SB6121: 1. If the RF levels are : A. Quick Reference Guide: Motorola SB6121 Start-Up Sequence The SB6121...
... The SB6121 start-up sequence as a SLM to rule out potential signal issues. B. D. PC/Activity is solid when a CPE is enabled. G. Performing firmware upgrade DOCSIS 3.0 modems have ...modem is disabled via DOCSIS® configuration file. C. Downstream and upstream acquired. LEDs and Error conditions Light RECIEVE SEND ONLINE POWER Turns off during Startup: The downstream (RECEIVE) channel cannot be acquired. IP registration was unsuccessful. To restart the Motorola SB6121: 1. If the RF levels are : A. Quick Reference Guide: Motorola SB6121 Start-Up Sequence The SB6121...