Motorola SB6121 Support Question
Motorola SB6121 Support Question
Find answers below for this question about Motorola SB6121.Need a Motorola SB6121 manual? We have 2 online manuals for this item!
Question posted by maplstrim on May 31st, 2014
How To Reset Motorola Surfboard Sb6121
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Related Motorola SB6121 Manual Pages
Installation Guide - Page 3
... Information Introduction In the Box ...1 Contact Information ...1 System Requirements...1 Product Overview Front Panel...3 Rear Panel...4 MAC Label ...5 Installing the Modem Connecting the SB6121...6
Using the Energy Conservation Switch 7 Wall Mounting the Modem ...7
Wall Mounting Template...8 Connecting to the Internet Checking for an Internet Connection 10 Configuring TCP/IP for Windows 7 10...
Installation Guide - Page 4
... part of power source indicated on a stable surface.
• Avoid damaging the cable modem with all warning and caution statements in the instructions. Use only a main line cord ...thunderstorm or lightning activity in the user documentation that included the use this device. SB6121 Cable Modem • Installation Guide
iv
Uncontrolled Document If you operate this product near water: ...
Installation Guide - Page 5
...INSTRUCTIONS
Note to CATV System Installer: This reminder is provided to call Motorola Customer Service for your local authorities for information about practices established for ...provides guidelines for proper grounding and, in the installation and troubleshooting instructions.
SB6121 Cable Modem • Installation Guide
v
Uncontrolled Document Never use only. Do not perform...
Installation Guide - Page 6
... filing. INDUSTRY CANADA (IC) STATEMENT
This device complies with Canadian ICES-003. High power radars are restricted from using the 5600-5650 MHz frequency band. SB6121 Cable Modem • Installation Guide
vi
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Operation is not accessible by the end user. CAUTION: To reduce the potential for an uncontrolled environment. IC...
Installation Guide - Page 7
...
The Motorola® SURFboard® SB6121 DOCSIS® 3.0 Cable Modem provides high-speed Internet access to the network Contains software license, warranty, and safety information for the SB6121
Provides basic information for connecting the SB6121
Contact Information
For more information on Motorola consumer cable products, education, and support: • Visit the Motorola support...
Installation Guide - Page 9
... connection with bonded upstream channels
Green: Startup process completed
Product Overview • Front Panel
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
3
Uncontrolled Document 2
Front Panel
B Product Overview
The SB6121 front panel icons provide the following modem status information for an Internet connection
Green: Non-bonded downstream channel is connected Blue...
Installation Guide - Page 10
Your service provider may also implement bonded channels for RECEIVE and SEND channel connections.
Rear Panel
1 2
3
Product Overview • Rear Panel
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
4
Uncontrolled Document B
ICON 5
6
FLASHING
Transmitting or receiving data on Ethernet port
ON
Amber: A device, computer, or hub is connected to the Ethernet (...
Installation Guide - Page 11
Product Overview • MAC Label
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
5
Uncontrolled Document The SB6121 rear panel contains the following cabling port and connectors:
ITEM 1
DESCRIPTION
Ethernet port for connecting an Ethernet-equipped computer, hub, bridge, or switch using an ...
Installation Guide - Page 16
...Panel. Connecting to the Internet • Checking for your network interface. 6. Type www.motorola.com in the Address bar.
Select Properties to close the Internet Protocol Version 4
(... Control Panel. 2. Right-click the network connection for an Internet Connection
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
10
Uncontrolled Document Click OK to display the LAN...
Installation Guide - Page 20
...log on a computer connected to your cable modem. 2. You can also reset the modem configuration back to the original factory settings.
Type http://192.168.100.1 in the Modem Configuration Manager, please contact your cable modem. Monitoring Your Modem • Starting the Modem Configuration Manager
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
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Installation Guide - Page 21
WARNING: This will delete your SB6121 modem configuration to the factory default settings. 1. Monitoring Your Modem • Restoring Your Modem Settings
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
15
Uncontrolled Document Click Reset All Defaults. B
Restoring Your Modem Settings
You can reset your existing modem configuration settings.
Select Configuration from ...
Installation Guide - Page 22
...; Installation Guide
16
Uncontrolled Document Call your service provider if you have to reset the SB6121 modem configuration to its original factory settings if the cable modem is ON to ensure your service provider for your service provider. You may ask for the status of the icons and refer to Front Panel ...
Installation Guide - Page 24
.... (4) Remove, alter or cause not to be subject to any "on the terms of such Software.
B
B
Software License & Warranty
SURFboard SB6121 DOCSIS 3.0 Cable Modem
Motorola, Inc. Home & Networks Mobility Solutions Business ("Motorola") 101 Tournament Drive Horsham, PA 19044
Software License
IMPORTANT: PLEASE READ THIS SOFTWARE LICENSE ("LICENSE") CAREFULLY BEFORE YOU INSTALL, DOWNLOAD OR...
Installation Guide - Page 25
... PRODUCT DIRECTLY TO YOU, THE END USER. THIS LICENSE SHALL TERMINATE AUTOMATICALLY if you will put this License. Warranty Information
SURFboard SB6121 DOCSIS 3.0 Cable Modem
Home & Networks Mobility ("Motorola")
What is impossible for Motorola to know the purposes for which you acquired this Product or the uses to which result from normal wear and tear...
Installation Guide - Page 26
...of or in contract or tort. IN NO EVENT SHALL MOTOROLA BE LIABLE TO YOU OR ANY OTHER PARTY FOR ANY ...Motorola's warranty is governed by you or another person and whether based in connection with this Limited Warranty last? ALL WARRANTIES ARE VOID IF THE PRODUCT IS OPENED, ALTERED, AND/OR DAMAGED. Software License & Warranty • Warranty Information
SB6121 DOCSIS 3.0® Cable Modem...
Quick Reference Guide - Page 1
......4 Troubleshooting Tips ...5 Version History/Document Control Error!
Motorola SB6121 Version Date: v1.0 September 2011
Field Operations
Table of Contents
Quick Reference Guide
Table of installing, configuring, and troubleshooting the Motorola SB6121 modem.
Bookmark not defined.5
Introduction
Motorola's DOCSIS 3.0 Modem includes a number of major enhancements including channel bonding...
Quick Reference Guide - Page 2
... active cable drop 3. Connect the primary computer to be found on the modem using a Cat 5 Ethernet cable. Connect an active coax cable.
CSG Field SERIAL NUMBER
Motorola SB6121 modem HFC MAC ID
Additional Warehouse Information CSG Equipment Type: M1 CSG Equipment Model: SB6121 CSG Equipment Mode: 0 Installation Procedure Connect one end of the power adapter...
Quick Reference Guide - Page 3
Quick Reference Guide: Motorola SB6121
Front Panel Display
The front panel LEDs should not flash
disconnected
2 RECEIVE ...is connected
Blue: Upstream channel is
connected with bonded
channels
4 ONLINE Internet connection Scanning for how and what the modem is detected
connected via the Ethernet
(10Base-T) or Fast
Ethernet (100Base-T) port
Blue: High-speed Gigabit Ethernet connection...
Quick Reference Guide - Page 4
... Access Control (NACO) is connected and blinks when transmitting or
receiving data. Restart the computer. IP registration was lost . Ready. Powered off , modem is enabled. To restart the Motorola SB6121:
1. LEDs and Error conditions
Light
RECIEVE
SEND
ONLINE POWER
Turns off during Startup:
The downstream (RECEIVE) channel cannot be corrected by restarting the...
Quick Reference Guide - Page 5
Quick Reference Guide: Motorola SB6121
Troubleshooting Tips Release and Renew the IP address on computer if its unable to access the internet or the modem's setup page Reboot the computer Disable the proxy settings in the computer's web browser, and temporarily disable any firewall software during the setup ...
