Installation Guide
Page 5
...point of the product with residential or commercial waste. Operation is in safe operating condition. • Do not open the device. SB6121 Cable Modem • Installation Guide v Uncontrolled Document These limits are not available, call the CATV system installer's attention to Section ... relocate the receiving antenna. • Increase the separation between the device and receiver. • Connect the equipment into an outlet on a Motorola product, do not dispose of this symbol on a circuit different from vibration and dust. • Wipe the device with your region. This...
...point of the product with residential or commercial waste. Operation is in safe operating condition. • Do not open the device. SB6121 Cable Modem • Installation Guide v Uncontrolled Document These limits are not available, call the CATV system installer's attention to Section ... relocate the receiving antenna. • Increase the separation between the device and receiver. • Connect the equipment into an outlet on a Motorola product, do not dispose of this symbol on a circuit different from vibration and dust. • Wipe the device with your region. This...
Installation Guide
Page 7
... Contains software license, warranty, and safety information for the SB6121 Provides basic information for connecting the SB6121 Contact Information For more information on Motorola consumer cable products, education, and support: • Visit the Motorola support website: http://broadband.motorola.com/consumers/support 3 System Requirements The SB6121 is compatible with the following items are included in your...
... Contains software license, warranty, and safety information for the SB6121 Provides basic information for connecting the SB6121 Contact Information For more information on Motorola consumer cable products, education, and support: • Visit the Motorola support website: http://broadband.motorola.com/consumers/support 3 System Requirements The SB6121 is compatible with the following items are included in your...
Installation Guide
Page 16
... If you may need to save the TCP/IP settings and close the Local Area Connection Properties window. 11. Type www.motorola.com in the Address bar. Select Obtain an IP address automatically and Obtain DNS server address automatically. 9. Click Change adapter ...a web browser window on your cable modem to the Internet • Checking for Windows 7 1. Configuring TCP/IP for an Internet Connection SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 10 Uncontrolled Document Click Network and Sharing Center to display the Network and Internet window....
... If you may need to save the TCP/IP settings and close the Local Area Connection Properties window. 11. Type www.motorola.com in the Address bar. Select Obtain an IP address automatically and Obtain DNS server address automatically. 9. Click Change adapter ...a web browser window on your cable modem to the Internet • Checking for Windows 7 1. Configuring TCP/IP for an Internet Connection SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 10 Uncontrolled Document Click Network and Sharing Center to display the Network and Internet window....
Installation Guide
Page 24
...programs or documentation. (5) Export the Software or the Product components in whatever form. B B Software License & Warranty SURFboard SB6121 DOCSIS 3.0 Cable Modem Motorola, Inc. IF YOU DO NOT AGREE TO ALL OF THE TERMS OF THIS LICENSE (I) DO NOT INSTALL OR USE ... the manufacturers of the Product. Software License & Warranty • Software License SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 18 Uncontrolled Document Home & Networks Mobility Solutions Business ("Motorola") 101 Tournament Drive Horsham, PA 19044 Software License IMPORTANT: PLEASE READ THIS ...
...programs or documentation. (5) Export the Software or the Product components in whatever form. B B Software License & Warranty SURFboard SB6121 DOCSIS 3.0 Cable Modem Motorola, Inc. IF YOU DO NOT AGREE TO ALL OF THE TERMS OF THIS LICENSE (I) DO NOT INSTALL OR USE ... the manufacturers of the Product. Software License & Warranty • Software License SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 18 Uncontrolled Document Home & Networks Mobility Solutions Business ("Motorola") 101 Tournament Drive Horsham, PA 19044 Software License IMPORTANT: PLEASE READ THIS ...
Installation Guide
Page 25
... not expressly licensed under this Product (including Software) is protected by the laws of the Commonwealth of Pennsylvania, without bugs. Motorola's warranty shall not apply: (i) to accident, misuse, neglect, alteration, Acts of God, improper handling, improper transport, improper...use of the Product or the documentation is my limited warranty? Warranty Information SURFboard SB6121 DOCSIS 3.0 Cable Modem Home & Networks Mobility ("Motorola") What is strictly prohibited by Motorola to your cable operator or Internet service provider ("Service Provider") for any Product ...
... not expressly licensed under this Product (including Software) is protected by the laws of the Commonwealth of Pennsylvania, without bugs. Motorola's warranty shall not apply: (i) to accident, misuse, neglect, alteration, Acts of God, improper handling, improper transport, improper...use of the Product or the documentation is my limited warranty? Warranty Information SURFboard SB6121 DOCSIS 3.0 Cable Modem Home & Networks Mobility ("Motorola") What is strictly prohibited by Motorola to your cable operator or Internet service provider ("Service Provider") for any Product ...
Installation Guide
Page 26
... or connection, contact your Service Provider for any and all claims that you must do to obtain warranty service. IN NO EVENT SHALL MOTOROLA BE LIABLE TO YOU OR ANY OTHER PARTY FOR ANY DIRECT, INDIRECT, GENERAL, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR OTHER DAMAGES ARISING...LOSS), OR FROM ANY BREACH OF WARRANTY, EVEN IF MOTOROLA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO CASE SHALL MOTOROLA'S LIABILITY EXCEED THE AMOUNT YOU PAID FOR THE PRODUCT. Software License & Warranty • Warranty Information SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 20...
... or connection, contact your Service Provider for any and all claims that you must do to obtain warranty service. IN NO EVENT SHALL MOTOROLA BE LIABLE TO YOU OR ANY OTHER PARTY FOR ANY DIRECT, INDIRECT, GENERAL, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR OTHER DAMAGES ARISING...LOSS), OR FROM ANY BREACH OF WARRANTY, EVEN IF MOTOROLA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO CASE SHALL MOTOROLA'S LIABILITY EXCEED THE AMOUNT YOU PAID FOR THE PRODUCT. Software License & Warranty • Warranty Information SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 20...
Quick Reference Guide
Page 1
... to assist all Technical Operations employees with the proper steps of 5 Quick Reference Guide - Technical Operations Academy Page 1 of installing, configuring, and troubleshooting the Motorola SB6121 modem. Motorola SB6121 Version Date: v1.0 September 2011 Field Operations Table of Contents Quick Reference Guide Table of major enhancements including channel bonding and IPv6. Bookmark not defined...
... to assist all Technical Operations employees with the proper steps of 5 Quick Reference Guide - Technical Operations Academy Page 1 of installing, configuring, and troubleshooting the Motorola SB6121 modem. Motorola SB6121 Version Date: v1.0 September 2011 Field Operations Table of Contents Quick Reference Guide Table of major enhancements including channel bonding and IPv6. Bookmark not defined...
Quick Reference Guide
Page 2
... An RJ-45 Ethernet port to connect the modem to operate. CSG Field SERIAL NUMBER Motorola SB6121 modem HFC MAC ID Additional Warehouse Information CSG Equipment Type: M1 CSG Equipment Model: SB6121 CSG Equipment Mode: 0 Installation Procedure Connect one end of 5 Connects the modem to ... large appliances, UPS (uninterrupted power supplies), microwaves, computer monitors or 2.4GHz cordless phones. Quick Reference Guide: Motorola SB6121 Installation The serial number and equipment address can be entered into power outlet or surge protector. Connect an active coax cable.
... An RJ-45 Ethernet port to connect the modem to operate. CSG Field SERIAL NUMBER Motorola SB6121 modem HFC MAC ID Additional Warehouse Information CSG Equipment Type: M1 CSG Equipment Model: SB6121 CSG Equipment Mode: 0 Installation Procedure Connect one end of 5 Connects the modem to ... large appliances, UPS (uninterrupted power supplies), microwaves, computer monitors or 2.4GHz cordless phones. Quick Reference Guide: Motorola SB6121 Installation The serial number and equipment address can be entered into power outlet or surge protector. Connect an active coax cable.
Quick Reference Guide
Page 3
... for configuration Connected to the Internet failed parameters 5 LINK No connection to the Transmitting or receiving Amber: A device, SB6121 Ethernet data on the Ethernet port computer, or hub is port is detected connected via the Ethernet (10Base-T) or Fast...Power is This light should be used during installation, configuration, and troubleshooting. Technical Operations Academy Page 3 of 5 Quick Reference Guide: Motorola SB6121 Front Panel Display The front panel LEDs should not flash disconnected 2 RECEIVE Receive channel not Scanning for a receive found (downstream) ...
... for configuration Connected to the Internet failed parameters 5 LINK No connection to the Transmitting or receiving Amber: A device, SB6121 Ethernet data on the Ethernet port computer, or hub is port is detected connected via the Ethernet (10Base-T) or Fast...Power is This light should be used during installation, configuration, and troubleshooting. Technical Operations Academy Page 3 of 5 Quick Reference Guide: Motorola SB6121 Front Panel Display The front panel LEDs should not flash disconnected 2 RECEIVE Receive channel not Scanning for a receive found (downstream) ...
Quick Reference Guide
Page 4
... levels are : A. Restart the computer. Technical Operations Academy Page 4 of steps when first connected to rule out potential signal issues. The SB6121 start-up sequence as a SLM to power and RF signal. PC/Activity is solid when a CPE is faulty. Performing firmware upgrade DOCSIS ...Modem is successfully registered but Network Access Control (NACO) is enabled. Verify the power connection. Ready. E. To restart the Motorola SB6121: 1. Observer the LED light up steps are acceptable, most issues can be acquired. Power On Self Test (POST). Quick Reference Guide...
... levels are : A. Restart the computer. Technical Operations Academy Page 4 of steps when first connected to rule out potential signal issues. The SB6121 start-up sequence as a SLM to power and RF signal. PC/Activity is solid when a CPE is faulty. Performing firmware upgrade DOCSIS ...Modem is successfully registered but Network Access Control (NACO) is enabled. Verify the power connection. Ready. E. To restart the Motorola SB6121: 1. Observer the LED light up steps are acceptable, most issues can be acquired. Power On Self Test (POST). Quick Reference Guide...
Quick Reference Guide
Page 5
Quick Reference Guide: Motorola SB6121 Troubleshooting Tips Release and Renew the IP address on computer if its unable to access the internet or the modem's setup page Reboot the computer Disable the proxy settings in the computer's web browser, and temporarily disable any firewall software during the setup of the gateway. Always use straight-through cables, not cross over cables User Guides, Drivers, and Datasheets can be found at: http://broadband.motorola.com/consumers/support Technical Operations Academy Page 5 of 5
Quick Reference Guide: Motorola SB6121 Troubleshooting Tips Release and Renew the IP address on computer if its unable to access the internet or the modem's setup page Reboot the computer Disable the proxy settings in the computer's web browser, and temporarily disable any firewall software during the setup of the gateway. Always use straight-through cables, not cross over cables User Guides, Drivers, and Datasheets can be found at: http://broadband.motorola.com/consumers/support Technical Operations Academy Page 5 of 5