Motorola SB6121 Support Question
Motorola SB6121 Support Question
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Question posted by allaDonj on October 8th, 2013
How To Update Motorola Sb6121 Firmware
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Related Motorola SB6121 Manual Pages
Installation Guide - Page 3
... Information Introduction In the Box ...1 Contact Information ...1 System Requirements...1 Product Overview Front Panel...3 Rear Panel...4 MAC Label ...5 Installing the Modem Connecting the SB6121...6
Using the Energy Conservation Switch 7 Wall Mounting the Modem ...7
Wall Mounting Template...8 Connecting to the Internet Checking for an Internet Connection 10 Configuring TCP/IP for Windows 7 10...
Installation Guide - Page 4
...wall outlet.
• Always first touch the coaxial cable connector on the cable modem when disconnecting or reconnecting the Ethernet cable from the AC wall outlet.
•... including the following:
• Read all warning and caution statements in the instructions. SB6121 Cable Modem • Installation Guide
iv
Uncontrolled Document To ensure regulatory and safety compliance, use ....
Installation Guide - Page 5
...receiver. • Connect the equipment into an outlet on recycling. Recycling your Motorola Equipment Please do not dispose of the FCC Rules.
If collection systems are ... 820.93 of the following two conditions: (1) This device may cause undesired operation. SB6121 Cable Modem • Installation Guide
v
Uncontrolled Document Operation is encouraged to try to correct the ...
Installation Guide - Page 6
...channels and/or operational frequency bands are country dependent and are firmware programmed at least 20 cm (8 inches). SB6121 Cable Modem • Installation Guide
vi
Uncontrolled Document Cet appareil numé... 5150-5250 MHz frequency band is not accessible by the end user.
The firmware setting is restricted to match the intended destinations. These radars could cause interference ...
Installation Guide - Page 7
... box with the following items are included in your service provider, some of the included items may be different.
It also provides instructions for the SB6121. B
1
Introduction
The Motorola® SURFboard® SB6121 DOCSIS® 3.0 Cable Modem provides high-speed Internet access to the network Contains software license, warranty, and safety information for the...
Installation Guide - Page 9
2
Front Panel
B Product Overview
The SB6121 front panel icons provide the following modem status information for an Internet connection
Green: Non-bonded downstream channel is connected Blue*:...connection with bonded upstream channels
Green: Startup process completed
Product Overview • Front Panel
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
3
Uncontrolled Document
Installation Guide - Page 10
Your service provider may also implement bonded channels for RECEIVE and SEND channel connections. Rear Panel
1 2
3
Product Overview • Rear Panel
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
4
Uncontrolled Document
The LINK icon turns blue when a high-speed Gigabit Ethernet (GigE) connection is not available in all locations. Note: To ...
Installation Guide - Page 11
It contains a MAC address which is located on the bottom of the modem. Product Overview • MAC Label
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
5
Uncontrolled Document
The SB6121 rear panel contains the following cabling port and connectors:
ITEM 1
DESCRIPTION
Ethernet port for connecting an Ethernet-equipped computer, hub, bridge, or switch using an...
Installation Guide - Page 12
... on your computer. 6. Hand-tighten the connectors to the Ethernet port on the modem. Plug the other end of the cables to lightning could create a safety hazard and damage the product.
1. Installing the Modem • Connecting the SB6121
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
6
Uncontrolled Document Do not route the Ethernet cable outside...
Installation Guide - Page 13
...Modem
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
7
Uncontrolled Document Note: If possible, mount the modem to mount the cable modem on drywall).
B
Using the Energy Conservation Switch
The Energy Conservation switch is disconnected from the wall outlet and all cables are removed from the back of the cable modem...mm to mount the cable modem.
Use anchor bolts if ...
Installation Guide - Page 14
... the coaxial and Ethernet cable. 4. Wall Mounting Template
Print the wall mounting template on the following page. Installing the Modem • Wall Mounting the Modem
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
8
Uncontrolled Document Properly arrange the cables to the wall. Note: The hole depth will be determined by the installer and by...
Installation Guide - Page 16
... Windows 7. Click Network and Internet to the Internet • Checking for an Internet Connection
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
10
Uncontrolled Document Connecting to display the Network and Internet window. 3. For more information, see the Motorola website, you may need to configure your computer. 2. Select Properties to
display the Internet...
Installation Guide - Page 24
... DOWNLOAD OR USE ANY APPLICATION SOFTWARE, USB DRIVER SOFTWARE, FIRMWARE AND RELATED DOCUMENTATION ("SOFTWARE") PROVIDED WITH MOTOROLA'S CABLE DATA PRODUCT (THE "CABLE DATA PRODUCT"). UPON ACCEPTANCE, THIS LICENSE WILL BE A LEGALLY BINDING AGREEMENT BETWEEN YOU AND MOTOROLA.
B
B
Software License & Warranty
SURFboard SB6121 DOCSIS 3.0 Cable Modem
Motorola, Inc. IF YOU DO NOT AGREE TO ALL...
Installation Guide - Page 25
... provisions should I be uninterrupted or error-free. Warranty Information
SURFboard SB6121 DOCSIS 3.0 Cable Modem
Home & Networks Mobility ("Motorola")
What is Motorola, Inc., Home & Networks Mobility Solutions Business, 101 Tournament Drive, Horsham, PA 19044. Because it addresses are governed by Motorola-owned trademarks, trade names, or product identification logos affixed to and...
Installation Guide - Page 26
...Motorola's warranty is governed by you must do to obtain warranty service. ALL WARRANTIES ARE VOID IF THE PRODUCT IS OPENED, ALTERED, AND/OR DAMAGED.
Software License & Warranty • Warranty Information
SB6121 DOCSIS 3.0® Cable Modem... you may have arising out of the United Nations. IN NO EVENT SHALL MOTOROLA BE LIABLE TO YOU OR ANY OTHER PARTY FOR ANY DIRECT, INDIRECT, GENERAL...
Quick Reference Guide - Page 1
Motorola SB6121 Version Date: v1.0 September 2011
Field Operations
Table of Contents
Quick Reference Guide
Table of DOCSIS... a single subscriber. IPv6 greatly expands the number of installing, configuring, and troubleshooting the Motorola SB6121 modem.
Bookmark not defined.5
Introduction
Motorola's DOCSIS 3.0 Modem includes a number of major enhancements including channel bonding and IPv6...
Quick Reference Guide - Page 2
... computer to an active cable drop 3. Rear Panel Connections
1. These items will need to the computer 2. An RJ-45 Ethernet port to connect the modem to be found on the modem using a Cat 5 Ethernet cable.
CSG Field SERIAL NUMBER
Motorola SB6121 modem HFC MAC ID
Additional Warehouse Information CSG Equipment Type: M1 CSG Equipment Model...
Quick Reference Guide - Page 3
The LINK light flashes when the cable modem is performing. Quick Reference Guide: Motorola SB6121
Front Panel Display
The front panel LEDs should not...: Upstream channel is
connected with bonded
channels
4 ONLINE Internet connection Scanning for how and what the modem is transferring data. Technical Operations Academy
Page 3 of 5
Use them as a visual reference for configuration...
Quick Reference Guide - Page 4
...is connected and blinks when transmitting or
receiving data. Performing firmware upgrade DOCSIS 3.0 modems have dual-colored LEDs to rule out potential signal issues....most issues can be acquired.
Unplug the cable modem from power and wait approximately 1 minute.
3. Quick Reference Guide: Motorola SB6121
Start-Up Sequence
The SB6121 goes through a series of 5
If LED ...
Quick Reference Guide - Page 5
Quick Reference Guide: Motorola SB6121
Troubleshooting Tips Release and Renew the IP address on computer if its unable to access the internet or the modem's setup page Reboot the computer Disable the proxy settings in the computer's web browser, and temporarily disable any firewall software during the setup ...
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