Motorola SB6121 Support Question
Motorola SB6121 Support Question
Find answers below for this question about Motorola SB6121.Need a Motorola SB6121 manual? We have 2 online manuals for this item!
Question posted by robpet on December 21st, 2013
How To Manually Install Sb6121 Firmware Update?
The person who posted this question about this Motorola product did not include a detailed explanation. Please use the "Request More Information" button to the right if more details would help you to answer this question.
Current Answers
Related Motorola SB6121 Manual Pages
Installation Guide - Page 3
... Information Introduction In the Box ...1 Contact Information ...1 System Requirements...1 Product Overview Front Panel...3 Rear Panel...4 MAC Label ...5 Installing the Modem Connecting the SB6121...6
Using the Energy Conservation Switch 7 Wall Mounting the Modem ...7
Wall Mounting Template...8 Connecting to the Internet Checking for an Internet Connection 10 Configuring TCP/IP for Windows 7 10...
Installation Guide - Page 4
... device only from the cable modem or user's PC.
• It is recommended that the customer install an AC surge protector in the user manual before you are attached to... all safety precautions. Pay particular attention to cords where they are dangerous. SB6121 Cable Modem • Installation Guide
iv
Uncontrolled Document Retain the instructions for future reference.
• This...
Installation Guide - Page 5
... or more of cable entry as the European Union, have set up systems to operate the equipment.
SB6121 Cable Modem • Installation Guide
v
Uncontrolled Document Never use forced air to provide reasonable protection against harmful interference in the installation and troubleshooting instructions. If collection systems are designed to remove dust.
• For added protection...
Installation Guide - Page 6
...High power radars are firmware programmed at least 20 cm (8 inches). The firmware setting is subject to indoor use only. These radars could cause interference and/or damage to match the intended destinations. IC Radiation Exposure Statement
IMPORTANT NOTE: This equipment complies with Canadian ICES-003. SB6121 Cable Modem • Installation Guide
vi
Uncontrolled Document...
Installation Guide - Page 7
... Motorola support website:
http://broadband.motorola.com/consumers/support
3
System Requirements
The SB6121 is compatible with the modem.
It also provides instructions for installing the cable modem and configuring the Ethernet, router, DHCP, and security settings. In the Box
Before installing the SB6121 cable modem, make sure the following items are included in your service provider, some...
Installation Guide - Page 9
... connection with bonded upstream channels
Green: Startup process completed
Product Overview • Front Panel
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
3
Uncontrolled Document 2
Front Panel
B Product Overview
The SB6121 front panel icons provide the following modem status information for an Internet connection
Green: Non-bonded downstream channel is connected Blue...
Installation Guide - Page 10
... icon turns blue when a high-speed Gigabit Ethernet (GigE) connection is not available in all locations. Rear Panel
1 2
3
Product Overview • Rear Panel
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
4
Uncontrolled Document
Your service provider may implement bonded channels for RECEIVE and SEND channel connections. Note: To increase the bandwidth available for...
Installation Guide - Page 11
... address marked HFC MAC ID to your Internet Service provider.
Product Overview • MAC Label
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
5
Uncontrolled Document It contains a MAC address which is located on the bottom of the modem. The SB6121 rear panel contains the following cabling port and connectors:
ITEM 1
DESCRIPTION
Ethernet port for connecting...
Installation Guide - Page 12
Installing the Modem • Connecting the SB6121
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
6
Uncontrolled Document Exposure of the cables to a cable outlet or splitter. 2. B
3
Installing the Modem
Connecting the SB6121
This product is connected to lightning could create a safety hazard and damage the product.
1.
Make sure the coaxial cable is for indoor...
Installation Guide - Page 13
... from the back of 9.0 mm to concrete, masonry, a wooden stud, or some other solid wall material.
Installing the Modem • Wall Mounting the Modem
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
7
Uncontrolled Document Use anchor bolts if necessary (for installing a network interface unit/network interface device (NIU/NID).
• Make sure the power cord is a Power...
Installation Guide - Page 14
... by the type of at least 1½
inches (3.8 cm). See the dimension diagram below for potential damage to water, gas, or electrical lines.
1. Installing the Modem • Wall Mounting the Modem
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
8
Uncontrolled Document Position and secure the wall mounting template on the following page. Verify that the cable...
Installation Guide - Page 15
B
Installing the Modem • Wall Mounting the Modem
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
9
Uncontrolled Document
Installation Guide - Page 16
...8226; Checking for Windows 7
1. Configuring TCP/IP for an Internet Connection
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
10
Uncontrolled Document Close the remaining windows and exit the Control Panel...you do not see the Configuring TCP/IP section for an Internet Connection
After installing your cable modem, you may need to save the TCP/IP settings and close the Local...
Installation Guide - Page 17
.... 2. Open the Control Panel. 3. Click Manage network connections to display the Internet Protocol Properties window. 9. Right-click the network connection for Windows Vista
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
11
Uncontrolled Document If you complete the TCP/IP configuration, go to save the TCP/IP settings and close the Local Area...
Installation Guide - Page 18
... Host Configuration Protocol (DHCP) server. Click Run to automatically obtain an IP address from 169.254.0.0 to 169.254.255.255, is reserved for Windows 7
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
12
Uncontrolled Document Click All Programs. 3. This can see cable-TV channels on your computer and the...
Installation Guide - Page 19
... XP
1. Open a command prompt window. Type exit and press Enter to the Internet • Renewing the IP Address for Windows 7, Vista, or XP
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
13
Uncontrolled Document Renewing the IP Address for more information. B.
From the Windows taskbar, click Start. Select Run to open the Run...
Installation Guide - Page 20
... Manager
1.
Monitoring Your Modem • Starting the Modem Configuration Manager
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
14
Uncontrolled Document Type http://192.168.100.1 in the Modem Configuration Manager, please contact your service provider for more information. Note: If you first log on a computer connected to your cable modem. Press Enter. You...
Installation Guide - Page 21
Monitoring Your Modem • Restoring Your Modem Settings
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
15
Uncontrolled Document B
Restoring Your Modem Settings
You can reset your existing modem configuration settings. Select Configuration from the menu bar.
2. WARNING: This will delete your SB6121 modem configuration to the factory default settings. 1.
Click ...
Installation Guide - Page 22
...for further assistance. You may ask for your service provider. Troubleshooting • Solutions
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
16
Uncontrolled Document Solutions
MODEM PROBLEM Power Icon is operating properly.
• Check the coaxial cable connection at the SB6121 and cable wall outlet.
B
A
Troubleshooting
If the solutions listed here do not...
Installation Guide - Page 24
B
B
Software License & Warranty
SURFboard SB6121 DOCSIS 3.0 Cable Modem
Motorola, Inc. Home & Networks Mobility Solutions Business ("Motorola") 101 Tournament Drive Horsham, PA 19044
Software License
IMPORTANT: PLEASE READ THIS SOFTWARE LICENSE ("LICENSE") CAREFULLY BEFORE YOU INSTALL, DOWNLOAD OR USE ANY APPLICATION SOFTWARE, USB DRIVER SOFTWARE, FIRMWARE AND RELATED DOCUMENTATION ("SOFTWARE")...
Similar Questions
