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Motorola SB6121 Support Question

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Question posted by Pcamacj on September 10th, 2014

How To Disassemble Motorola Sb6121

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Answer #1: Posted by MotoAgents on September 30th, 2014 9:07 AM
This answer was accepted by the poster of the original question.
MotoAgents

Member since:
June 27th, 2014

Points: 554,130
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Hi Pcamacj

In this case the best is to contact the Solution department, please follow this Link to contact them.

Regards

Marge

Motorola Mobility


MotoAgents

Related Motorola SB6121 Manual Pages

Installation Guide - Page 3

... Information Introduction In the Box ...1 Contact Information ...1 System Requirements...1 Product Overview Front Panel...3 Rear Panel...4 MAC Label ...5 Installing the Modem Connecting the SB6121...6 Using the Energy Conservation Switch 7 Wall Mounting the Modem ...7 Wall Mounting Template...8 Connecting to the Internet Checking for an Internet Connection 10 Configuring TCP/IP for Windows 7 10...
Installation Guide - Page 4

...cable from the type of power source indicated on the device's marking label. SB6121 Cable Modem • Installation Guide iv Uncontrolled Document Give particular attention to dripping or ...with national wiring codes and conform to local regulations. • Operate this device only from the cable modem or user's PC. • It is recommended that is included with the device. • Comply...
Installation Guide - Page 5

... interference will not occur in the installation and troubleshooting instructions. Recycling your Motorola Equipment Please do not dispose of any interference received, including interference that ... to which can be determined by turning the device off and on recycling. SB6121 Cable Modem • Installation Guide v Uncontrolled Document These limits are not available, call ...
Installation Guide - Page 6

... harmful interference to match the intended destinations. To comply with the FCC RF exposure compliance requirements, the separation distance between the radiator and your body. SB6121 Cable Modem • Installation Guide vi Uncontrolled Document The firmware setting is restricted to indoor use of 20 cm (8 inches) between the antenna and any interference...
Installation Guide - Page 7

... consumer cable products, education, and support: • Visit the Motorola support website: http://broadband.motorola.com/consumers/support 3 System Requirements The SB6121 is compatible with the modem. It also provides instructions for the SB6121. In the Box Before installing the SB6121 cable modem, make sure the following items are included in your service provider, some of the...
Installation Guide - Page 9

... Scanning for an upstream (send) channel connection Scanning for power, communications, and errors: ICON 1 2 3 4 FLASHING Not applicable - 2 Front Panel B Product Overview The SB6121 front panel icons provide the following modem status information for an Internet connection Green: Non-bonded downstream channel is connected Blue*: High-speed Internet connection with bonded upstream channels...
Installation Guide - Page 10

Rear Panel 1 2 3 Product Overview • Rear Panel SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 4 Uncontrolled Document The LINK icon turns blue when ...Ethernet (100Base-T) port Blue*: High-speed Gigabit Ethernet (1000Base-T) connection from the SB6121 to your PC Powers on and off the cable modem Note: The Energy Conservation switch may be an option that is not provided by...
Installation Guide - Page 11

... Access Control (MAC) label is a unique, 48-bit value that identifies each Ethernet network device. Product Overview • MAC Label SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 5 Uncontrolled Document To receive data service, you must provide the MAC address marked HFC MAC ID to your Internet Service provider. It ...
Installation Guide - Page 12

... Ethernet cable to a cable outlet or splitter. 2. Do not route the Ethernet cable outside of the power cord into the Power port on the modem. Installing the Modem • Connecting the SB6121 SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 6 Uncontrolled Document Plug the other end of the cables to avoid damaging them. 3. B 3 Installing the...
Installation Guide - Page 13

... switch is a Power on/off button used to shut off power to the SB6121 when high-speed data services are not being used. • Push • Push button in the ON position (pushed in) to power on the cable modem button in the OFF position (pushed out) to power off the cable...
Installation Guide - Page 14

... power cord into the +12VDC Power connector on the following page. Verify that the cable modem is still securely attached to a depth of at least 1½ inches (3.8 cm). Installing the Modem • Wall Mounting the Modem SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 8 Uncontrolled Document Note: The hole depth will be determined by the...
Installation Guide - Page 16

..., go to Verifying the IP Address for your network interface. 6. B 4 Connecting to the Internet Checking for an Internet Connection SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 10 Uncontrolled Document Type www.motorola.com in the Address bar. Select Internet Protocol Version 4 or 6 (TCP/IPv4 or v6) and click Properties to save the...
Installation Guide - Page 24

...operate on -line" or electronic documentation. B B Software License & Warranty SURFboard SB6121 DOCSIS 3.0 Cable Modem Motorola, Inc. Software provided by destroying the original and all of the terms of this...the Software, other than for personal use . (3) Copy, alter, translate, decompile, disassemble or reverse engineer the Software, including but only if the person agrees to any copies...
Installation Guide - Page 25

... NOT WARRANT THIS PRODUCT DIRECTLY TO YOU, THE END USER. Software License & Warranty • Warranty Information SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 19 Uncontrolled Document Motorola is protected by Motorola or its 3rd party licensors. THIS LICENSE SHALL TERMINATE AUTOMATICALLY if you fail to know the purposes for which you will meet...
Installation Guide - Page 26

... with this Limited Warranty last? Software License & Warranty • Warranty Information SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 20 Uncontrolled Document For Product customer service, technical support,...VOID IF THE PRODUCT IS OPENED, ALTERED, AND/OR DAMAGED. IN NO CASE SHALL MOTOROLA'S LIABILITY EXCEED THE AMOUNT YOU PAID FOR THE PRODUCT. B How long does this ...
Quick Reference Guide - Page 1

... Reference Guide - Channel bonding enables multiple downstream and upstream channels to be "virtually-bonded" together to a minimum rate of installing, configuring, and troubleshooting the Motorola SB6121 modem. Additionally, DOCSIS 3.0 supports IPv6and Internet Protocol Television (IPTV). This document was developed to assist all Technical Operations employees with the proper steps of 120...
Quick Reference Guide - Page 2

CSG Field SERIAL NUMBER Motorola SB6121 modem HFC MAC ID Additional Warehouse Information CSG Equipment Type: M1 CSG Equipment Model: SB6121 CSG Equipment Mode: 0 Installation Procedure Connect one end of 5 Do not set the modem in order for the gateway to Ethernet port on the bottom of the modem. Rear Panel Connections 1. Connect an active coax cable...
Quick Reference Guide - Page 3

...failed parameters 5 LINK No connection to the Transmitting or receiving Amber: A device, SB6121 Ethernet data on the Ethernet port computer, or hub is port is detected connected ... Operations Academy Page 3 of 5 The LINK light flashes when the cable modem is performing. Quick Reference Guide: Motorola SB6121 Front Panel Display The front panel LEDs should not flash disconnected 2 RECEIVE ...
Quick Reference Guide - Page 4

Quick Reference Guide: Motorola SB6121 Start-Up Sequence The SB6121 goes through a series of 5 D. E. H. To restart the Motorola SB6121: 1. The upstream (SEND) channel cannot be corrected by restarting the cable modem. The upstream channel was unsuccessful. Modem processing for DHCP, TFTP, and TOD. Observer the LED light up steps are acceptable, most issues can be ...
Quick Reference Guide - Page 5

Quick Reference Guide: Motorola SB6121 Troubleshooting Tips  Release and Renew the IP address on computer if its unable to access the internet or the modem's setup page  Reboot the computer  Disable the proxy settings in the computer's web browser, and temporarily disable any firewall software during the setup ...

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