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Question posted by patefrankw on September 1st, 2014

How To Access Modem Settings For Motorola Sb6121

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Answer #1: Posted by MotoAgents on October 6th, 2014 2:37 PM

MotoAgents

Member since:
June 27th, 2014

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Hi patefrankw

In this case please contact the Solutions department so they can assist you on this.

Regards

Marge

Motorola Mobility

MotoAgents

Related Motorola SB6121 Manual Pages

Installation Guide - Page 3

... Windows XP 12 Renewing the IP Address for Windows 7, Vista, or XP 13 Monitoring Your Modem Starting the Modem Configuration Manager 14 Restoring Your Modem Settings 15 Troubleshooting Solutions ...16 Front Panel Icons and Error Conditions 17 Software License & Warranty Software License...18 Warranty Information...19 SB6121 Cable Modem • Installation Guide iii Uncontrolled Document

Installation Guide - Page 4

...8226; Different types of cord sets may result in a risk of the instructions listed here and/or in the area. Retain the instructions for easy access when disconnecting the power cord of...the country of use only the provided power and interface cables and install them . SB6121 Cable Modem • Installation Guide iv Uncontrolled Document Do not place objects filled with national wiring ...

Installation Guide - Page 5

... by turning the device off and on a Motorola product, do not dispose of cable entry as the European Union, have set up systems to collect and recycle electrical and ... can radiate radio frequency energy and, if not installed and used in a residential environment. SB6121 Cable Modem • Installation Guide v Uncontrolled Document Keep the device away from excessive heat and humidity ...

Installation Guide - Page 6

...your body. The firmware setting is restricted to co-channel mobile satellite systems, use only. SB6121 Cable Modem • Installation Guide... vi Uncontrolled Document The availability of 5250-5350 MHz and 5650-5850 MHz frequency bands. This Class B digital apparatus complies with RSS-210 of the 5150-5250 MHz frequency band is not accessible...

Installation Guide - Page 7

... your service provider, some of the included items may be different. It also provides instructions for the SB6121. B 1 Introduction The Motorola® SURFboard® SB6121 DOCSIS® 3.0 Cable Modem provides high-speed Internet access to the Internet. In the Box Before installing the SB6121 cable modem, make sure the following operating systems: Introduction • In the Box...

Installation Guide - Page 11

...-45 cable 2 Coaxial cable connector 3 +12VDC Power connector B MAC Label The SB6121 Media Access Control (MAC) label is a unique, 48-bit value that identifies each Ethernet network device. It contains a MAC address which is located on the bottom of the modem. To receive data service, you must provide the MAC address marked HFC...

Installation Guide - Page 12

...Installing the Modem • Connecting the SB6121 SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 6 Uncontrolled Document B 3 Installing the Modem Connecting the SB6121 This product is connected to a cable outlet or splitter. 2. Plug the power cord into an electrical wall outlet. 5. Connect the other end of the power cord into the Power port on the modem. Plug...

Installation Guide - Page 16

...OK to save the TCP/IP settings and close the Local Area Connection Properties window. 11. Configuring TCP/IP for your cable modem to retrieve an IP address. ...Connection SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 10 Uncontrolled Document Open a web browser window on your computer and other network devices to connect your computer. 2. If the Motorola website...

Installation Guide - Page 17

... to the Internet • Configuring TCP/IP for Windows Vista SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 11 Uncontrolled Document Select Obtain an IP ... Area Connection Properties window. When you to allow access to display the LAN or High-Speed Internet connections window. 6. Click Start and then click Settings. 2. Select Obtain an IP address automatically and ...

Installation Guide - Page 18

..., that indicates possible broadband network problems or an improper connection between your computer and the SB6121. Click Run to 169.254.255.255, is reserved for Windows 7 1. The Auto...Windows 7 SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 12 Uncontrolled Document If an Auto-configuration IP address is unable to access the Internet using the cable modem. When Auto...

Installation Guide - Page 19

...B. Type ipconfig /renew and press Enter. A valid IP address should appear indicating that Internet access is available. 3. Type cmd and click OK to open a command prompt window. 2. Type...the Internet • Renewing the IP Address for Windows 7, Vista, or XP SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 13 Uncontrolled Document Open a command prompt window. From the ...

Installation Guide - Page 20

...Installation Guide 14 Uncontrolled Document B 5 Monitoring Your Modem Use the SB6121 Modem Configuration Manager to monitor the various configuration settings and operational status of your cable modem. 2. Starting the Modem Configuration Manager 1. The following Modem Configuration Manager Status page appears when you cannot access the HTML pages in the Address bar. 3. Press...

Installation Guide - Page 21

...: This will delete your SB6121 modem configuration to the factory default settings. 1. Monitoring Your Modem • Restoring Your Modem Settings SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 15 Uncontrolled Document Click Reset All Defaults. B Restoring Your Modem Settings You can reset your existing modem configuration settings. Select Configuration from the...

Installation Guide - Page 22

...1 - Call your service provider if you have to reset the SB6121 modem configuration to its original factory settings if the cable modem is operating properly. • Check the coaxial cable connection at the SB6121 and cable wall outlet. Troubleshooting • Solutions SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 16 Uncontrolled Document Troubleshooting Solutions POSSIBLE...

Installation Guide - Page 25

... The use of ? Warranty Information SURFboard SB6121 DOCSIS 3.0 Cable Modem Home & Networks Mobility ("Motorola") What is Motorola, Inc., Home & Networks Mobility Solutions ...set forth in subdivision (c)(1)(ii) of The Rights in design, construction, operation or maintenance of Pennsylvania, without bugs. Motorola's warranty shall not apply: (i) to any matter it is impossible for Motorola...

Quick Reference Guide - Page 1

...operators may use. IPv6 greatly expands the number of DOCSIS, but most notably, channel bonding. Bookmark not defined.5 Introduction Motorola's DOCSIS 3.0 Modem includes a number of installing, configuring, and troubleshooting the Motorola SB6121 modem. This document was developed to assist all Technical Operations employees with the proper steps of major enhancements including channel bonding...

Quick Reference Guide - Page 2

... cable. Rear Panel Connections 1. CSG Field SERIAL NUMBER Motorola SB6121 modem HFC MAC ID Additional Warehouse Information CSG Equipment Type: M1 CSG Equipment Model: SB6121 CSG Equipment Mode: 0 Installation Procedure Connect one end of 5 Do not set the modem in order for the gateway to be found on the modem using a Cat 5 Ethernet cable. These items will...

Quick Reference Guide - Page 3

Quick Reference Guide: Motorola SB6121 Front Panel Display The front panel LEDs should not flash disconnected 2 RECEIVE Receive ...is connected Blue: Upstream channel is connected with bonded channels 4 ONLINE Internet connection Scanning for how and what the modem is performing. Key Light Off Flashing 1 POWER Power is This light should be used during installation, configuration, and...

Quick Reference Guide - Page 4

...power connection. Power On Self Test (POST). C. H. To restart the Motorola SB6121: 1. If LED remains off . Unplug the cable modem from power and wait approximately 1 minute. 3. D. Quick Reference Guide: Motorola SB6121 Start-Up Sequence The SB6121 goes through a series of 5 Scanning downstream frequencies. Modem processing for DHCP, TFTP, and TOD. Troubleshooting Tips Rule out...

Quick Reference Guide - Page 5

Quick Reference Guide: Motorola SB6121 Troubleshooting Tips  Release and Renew the IP address on computer if its unable to access the internet or the modem's setup page  Reboot the computer  Disable the proxy settings in the computer's web browser, and temporarily disable any firewall software during the setup of the gateway.  Always...