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... and Regulatory Information Introduction In the Box ...1 Contact Information ...1 System Requirements...1 Product Overview Front Panel...3 Rear Panel...4 MAC Label ...5 Installing the Modem Connecting the SB6121...6 Using the Energy Conservation Switch 7 Wall Mounting the Modem ...7 Wall Mounting Template...8 Connecting to the Internet Checking for an Internet Connection...Troubleshooting Solutions ...16 Front Panel Icons and Error Conditions 17 Software License & Warranty Software License...18 Warranty Information...19 SB6121 Cable Modem • Installation Guide iii Uncontrolled Document
... and Regulatory Information Introduction In the Box ...1 Contact Information ...1 System Requirements...1 Product Overview Front Panel...3 Rear Panel...4 MAC Label ...5 Installing the Modem Connecting the SB6121...6 Using the Energy Conservation Switch 7 Wall Mounting the Modem ...7 Wall Mounting Template...8 Connecting to the Internet Checking for an Internet Connection...Troubleshooting Solutions ...16 Front Panel Icons and Error Conditions 17 Software License & Warranty Software License...18 Warranty Information...19 SB6121 Cable Modem • Installation Guide iii Uncontrolled Document
Installation Guide
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... cords, frayed power cords, damaged or cracked wire insulation, and broken plugs are attached to rain or moisture. SB6121 Cable Modem • Installation Guide iv Uncontrolled Document To ensure regulatory and safety compliance, use . • Installation of this device must be in a shock or fire hazard. • Route power supply cords so that complies...
... cords, frayed power cords, damaged or cracked wire insulation, and broken plugs are attached to rain or moisture. SB6121 Cable Modem • Installation Guide iv Uncontrolled Document To ensure regulatory and safety compliance, use . • Installation of this device must be in a shock or fire hazard. • Route power supply cords so that complies...
Installation Guide
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...wall outlet and disconnect the cables to avoid damage to this device due to determine that exceeds 40º C. Please visit www.motorola.com/recycle for assistance. This equipment generates, uses, and can be used in accordance with any interference received, including interference that... that contained in safe operating condition. • Do not open the device. This device complies with a clean, dry cloth. SB6121 Cable Modem • Installation Guide v Uncontrolled Document SAVE THESE INSTRUCTIONS Note to the grounding system of the building, as practical.
...wall outlet and disconnect the cables to avoid damage to this device due to determine that exceeds 40º C. Please visit www.motorola.com/recycle for assistance. This equipment generates, uses, and can be used in accordance with any interference received, including interference that... that contained in safe operating condition. • Do not open the device. This device complies with a clean, dry cloth. SB6121 Cable Modem • Installation Guide v Uncontrolled Document SAVE THESE INSTRUCTIONS Note to the grounding system of the building, as practical.
Installation Guide
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... 5150-5250 MHz frequency band is restricted to the following two conditions: • This device may not cause interference, and • This device must be installed and operated with Canadian ICES-003. Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada. To comply... radars are restricted from using the 5600-5650 MHz frequency band. The availability of the device. CAUTION: To reduce the potential for an uncontrolled environment. SB6121 Cable Modem • Installation Guide vi Uncontrolled Document
... 5150-5250 MHz frequency band is restricted to the following two conditions: • This device may not cause interference, and • This device must be installed and operated with Canadian ICES-003. Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada. To comply... radars are restricted from using the 5600-5650 MHz frequency band. The availability of the device. CAUTION: To reduce the potential for an uncontrolled environment. SB6121 Cable Modem • Installation Guide vi Uncontrolled Document
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...: Introduction • In the Box SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 1 Uncontrolled Document ITEM Power Supply DESCRIPTION Provides power via an AC electrical outlet Ethernet Cable Software License & Regulatory Card SB6121 Install Sheet Standard Category 5 or higher, cable for connecting the SB6121 Contact Information For more information on Motorola consumer cable products, education, and support...
...: Introduction • In the Box SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 1 Uncontrolled Document ITEM Power Supply DESCRIPTION Provides power via an AC electrical outlet Ethernet Cable Software License & Regulatory Card SB6121 Install Sheet Standard Category 5 or higher, cable for connecting the SB6121 Contact Information For more information on Motorola consumer cable products, education, and support...
Installation Guide
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2 Front Panel B Product Overview The SB6121 front panel icons provide the following modem status information for an Internet connection Green: Non-bonded downstream channel is connected Blue*: High-speed Internet connection ... not flash ON Green: Power is connected Blue*: High-speed Internet connection with bonded upstream channels Green: Startup process completed Product Overview • Front Panel SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 3 Uncontrolled Document
2 Front Panel B Product Overview The SB6121 front panel icons provide the following modem status information for an Internet connection Green: Non-bonded downstream channel is connected Blue*: High-speed Internet connection ... not flash ON Green: Power is connected Blue*: High-speed Internet connection with bonded upstream channels Green: Startup process completed Product Overview • Front Panel SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 3 Uncontrolled Document
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... provider. *Blue icon operation is not available in all locations. Rear Panel 1 2 3 Product Overview • Rear Panel SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 4 Uncontrolled Document The LINK icon turns blue when a high-speed Gigabit Ethernet (GigE) connection is made. B ICON 5 ... connected to the Ethernet (10Base-T) or Fast Ethernet (100Base-T) port Blue*: High-speed Gigabit Ethernet (1000Base-T) connection from the SB6121 to your PC Powers on and off the cable modem Note: The Energy Conservation switch may implement bonded channels for RECEIVE and SEND...
... provider. *Blue icon operation is not available in all locations. Rear Panel 1 2 3 Product Overview • Rear Panel SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 4 Uncontrolled Document The LINK icon turns blue when a high-speed Gigabit Ethernet (GigE) connection is made. B ICON 5 ... connected to the Ethernet (10Base-T) or Fast Ethernet (100Base-T) port Blue*: High-speed Gigabit Ethernet (1000Base-T) connection from the SB6121 to your PC Powers on and off the cable modem Note: The Energy Conservation switch may implement bonded channels for RECEIVE and SEND...
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Product Overview • MAC Label SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 5 Uncontrolled Document It contains a MAC address which is located on the bottom of the modem. The SB6121 rear panel contains the following cabling port and connectors: ITEM 1 DESCRIPTION Ethernet port for connecting an ... computer, hub, bridge, or switch using an RJ-45 cable 2 Coaxial cable connector 3 +12VDC Power connector B MAC Label The SB6121 Media Access Control (MAC) label is a unique, 48-bit value that identifies each Ethernet network device. To receive data service, you...
Product Overview • MAC Label SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 5 Uncontrolled Document It contains a MAC address which is located on the bottom of the modem. The SB6121 rear panel contains the following cabling port and connectors: ITEM 1 DESCRIPTION Ethernet port for connecting an ... computer, hub, bridge, or switch using an RJ-45 cable 2 Coaxial cable connector 3 +12VDC Power connector B MAC Label The SB6121 Media Access Control (MAC) label is a unique, 48-bit value that identifies each Ethernet network device. To receive data service, you...
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...power cord into an electrical wall outlet. 5. Connect the Ethernet cable to avoid damaging them. 3. Installing the Modem • Connecting the SB6121 SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 6 Uncontrolled Document Exposure of the cables to the Ethernet port on your computer. 6. Connect the...building. Do not route the Ethernet cable outside of the coaxial cable to a cable outlet or splitter. 2. B 3 Installing the Modem Connecting the SB6121 This product is connected to the Cable connector on the modem. 4. Make sure the coaxial cable is for indoor use only...
...power cord into an electrical wall outlet. 5. Connect the Ethernet cable to avoid damaging them. 3. Installing the Modem • Connecting the SB6121 SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 6 Uncontrolled Document Exposure of the cables to the Ethernet port on your computer. 6. Connect the...building. Do not route the Ethernet cable outside of the coaxial cable to a cable outlet or splitter. 2. B 3 Installing the Modem Connecting the SB6121 This product is connected to the Cable connector on the modem. 4. Make sure the coaxial cable is for indoor use only...
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...Using the Energy Conservation Switch The Energy Conservation switch is a Power on/off button used to shut off power to the SB6121 when high-speed data services are not being used. • Push • Push button in the ON position (...installation. • Decide if you are mounting the modem horizontally or vertically. • Make sure you mount the unit on drywall). Note: If possible, mount the modem to concrete, masonry, a wooden stud, or some other solid wall material. Installing the Modem • Wall Mounting the Modem SB6121 DOCSIS 3.0® Cable Modem • Installation Guide...
...Using the Energy Conservation Switch The Energy Conservation switch is a Power on/off button used to shut off power to the SB6121 when high-speed data services are not being used. • Push • Push button in the ON position (...installation. • Decide if you are mounting the modem horizontally or vertically. • Make sure you mount the unit on drywall). Note: If possible, mount the modem to concrete, masonry, a wooden stud, or some other solid wall material. Installing the Modem • Wall Mounting the Modem SB6121 DOCSIS 3.0® Cable Modem • Installation Guide...
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See the dimension diagram below for potential damage to the wall. Installing the Modem • Wall Mounting the Modem SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 8 Uncontrolled Document Select an appropriate depth and diameter to drill the holes to a depth of the screw head: 2.6 mm (0.10") maximum screw head thickness 9.0 mm (0.... structure for the spacing needed between the wall and underside of at least 1½ inches (3.8 cm). Note: The hole depth will be determined by the installer and by the type of hardware selected.
See the dimension diagram below for potential damage to the wall. Installing the Modem • Wall Mounting the Modem SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 8 Uncontrolled Document Select an appropriate depth and diameter to drill the holes to a depth of the screw head: 2.6 mm (0.10") maximum screw head thickness 9.0 mm (0.... structure for the spacing needed between the wall and underside of at least 1½ inches (3.8 cm). Note: The hole depth will be determined by the installer and by the type of hardware selected.
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B Installing the Modem • Wall Mounting the Modem SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 9 Uncontrolled Document
B Installing the Modem • Wall Mounting the Modem SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 9 Uncontrolled Document
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... appears, you have successfully connected to the Internet • Checking for an Internet Connection SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 10 Uncontrolled Document For more information, see the Motorola website, you may need to display the Network and Internet window. 3. Click Start and then...Internet Protocol Version 4 (TCP/IPv4) Properties window. 10. B 4 Connecting to the Internet Checking for an Internet Connection After installing your cable modem, you are now ready to connect your computer and other network devices to display the LAN or High-Speed ...
... appears, you have successfully connected to the Internet • Checking for an Internet Connection SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 10 Uncontrolled Document For more information, see the Motorola website, you may need to display the Network and Internet window. 3. Click Start and then...Internet Protocol Version 4 (TCP/IPv4) Properties window. 10. B 4 Connecting to the Internet Checking for an Internet Connection After installing your cable modem, you are now ready to connect your computer and other network devices to display the LAN or High-Speed ...
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.... 3. Select Internet Protocol Version 4 or 6 (TCP/IPv4 or v6) and click Properties to the Internet • Configuring TCP/IP for Windows Vista SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 11 Uncontrolled Document Double-click Network Connections to save the TCP/IP settings and close the Local Area Connection Properties window. 12. Click...
.... 3. Select Internet Protocol Version 4 or 6 (TCP/IPv4 or v6) and click Properties to the Internet • Configuring TCP/IP for Windows Vista SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 11 Uncontrolled Document Double-click Network Connections to save the TCP/IP settings and close the Local Area Connection Properties window. 12. Click...
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... taskbar, click Start. 2. Click Run to the Internet • Verifying the IP Address for Windows 7 SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 12 Uncontrolled Document Because this automatically assigned IP address is displayed, that indicates possible broadband network problems or an... can occur if the modem is displayed, that indicates possible broadband network problems or an improper connection between your computer and the SB6121. Click All Programs. 3. If an Auto-configuration IP address is unable to open the Run window. 5. Type ipconfig and press...
... taskbar, click Start. 2. Click Run to the Internet • Verifying the IP Address for Windows 7 SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 12 Uncontrolled Document Because this automatically assigned IP address is displayed, that indicates possible broadband network problems or an... can occur if the modem is displayed, that indicates possible broadband network problems or an improper connection between your computer and the SB6121. Click All Programs. 3. If an Auto-configuration IP address is unable to open the Run window. 5. Type ipconfig and press...
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... should appear indicating that Internet access is available. 3. Select Run to the Internet • Renewing the IP Address for Windows 7, Vista, or XP SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 13 Uncontrolled Document Connecting to open a command prompt window. 2. See Renewing the IP Address for Windows 7, Vista, or XP 1. From the Windows...
... should appear indicating that Internet access is available. 3. Select Run to the Internet • Renewing the IP Address for Windows 7, Vista, or XP SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 13 Uncontrolled Document Connecting to open a command prompt window. 2. See Renewing the IP Address for Windows 7, Vista, or XP 1. From the Windows...
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... Configuration Manager, please contact your service provider for more information. Monitoring Your Modem • Starting the Modem Configuration Manager SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 14 Uncontrolled Document B 5 Monitoring Your Modem Use the SB6121 Modem Configuration Manager to your cable modem. 2. Starting the Modem Configuration Manager 1. The following Modem Configuration Manager Status...
... Configuration Manager, please contact your service provider for more information. Monitoring Your Modem • Starting the Modem Configuration Manager SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 14 Uncontrolled Document B 5 Monitoring Your Modem Use the SB6121 Modem Configuration Manager to your cable modem. 2. Starting the Modem Configuration Manager 1. The following Modem Configuration Manager Status...
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WARNING: This will delete your SB6121 modem configuration to the factory default settings. 1. Monitoring Your Modem • Restoring Your Modem Settings SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 15 Uncontrolled Document Select Configuration from the menu bar. 2. B Restoring Your Modem Settings You can reset your existing modem configuration settings. Click Reset All Defaults.
WARNING: This will delete your SB6121 modem configuration to the factory default settings. 1. Monitoring Your Modem • Restoring Your Modem Settings SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 15 Uncontrolled Document Select Configuration from the menu bar. 2. B Restoring Your Modem Settings You can reset your existing modem configuration settings. Click Reset All Defaults.
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... problem, contact your service provider for further assistance. You may ask for your service provider if you have to reset the SB6121 modem configuration to its original factory settings if the cable modem is OFF Cannot Send or Receive Data Table 1 - Troubleshooting...the ONLINE icon is operating properly. • Check the coaxial cable connection at the SB6121 and cable wall outlet. Troubleshooting • Solutions SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 16 Uncontrolled Document Follow the steps for verifying the IP address for the status of the...
... problem, contact your service provider for further assistance. You may ask for your service provider if you have to reset the SB6121 modem configuration to its original factory settings if the cable modem is OFF Cannot Send or Receive Data Table 1 - Troubleshooting...the ONLINE icon is operating properly. • Check the coaxial cable connection at the SB6121 and cable wall outlet. Troubleshooting • Solutions SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 16 Uncontrolled Document Follow the steps for verifying the IP address for the status of the...
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Front Panel Icons and Error Conditions STATUS OFF IF, DURING STARTUP: SB6121 is not properly plugged into the power outlet IF, DURING NORMAL OPERATION: SB6121 is unplugged or the Energy Conservation switch is OFF FLASHING Downstream receive channel cannot...is detected Device is disconnected Troubleshooting • Front Panel Icons and Error Conditions SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 17 Uncontrolled Document B Front Panel Icons and Error Conditions The SB6121 front panel icons provide status information for the following error conditions: ICON Table ...
Front Panel Icons and Error Conditions STATUS OFF IF, DURING STARTUP: SB6121 is not properly plugged into the power outlet IF, DURING NORMAL OPERATION: SB6121 is unplugged or the Energy Conservation switch is OFF FLASHING Downstream receive channel cannot...is detected Device is disconnected Troubleshooting • Front Panel Icons and Error Conditions SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 17 Uncontrolled Document B Front Panel Icons and Error Conditions The SB6121 front panel icons provide status information for the following error conditions: ICON Table ...