Motorola SB6121 Support Question
Motorola SB6121 Support Question
Find answers below for this question about Motorola SB6121.Need a Motorola SB6121 manual? We have 2 online manuals for this item!
Question posted by petgene9 on August 31st, 2013
Why Ip Registration Is Lost On Motorola Sb6121
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Related Motorola SB6121 Manual Pages
Installation Guide - Page 3
...Address for Windows XP 12 Renewing the IP Address for Windows 7, Vista, or XP 13 Monitoring Your Modem Starting the Modem Configuration Manager 14 Restoring Your Modem Settings 15 Troubleshooting Solutions ...16 Front Panel Icons and Error Conditions 17 Software License & Warranty Software License...18 Warranty Information...19
SB6121 Cable Modem • Installation Guide
iii
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Installation Guide - Page 4
...and other outlet unless the plug can result in a risk of fire or electric shock. SB6121 Cable Modem • Installation Guide
iv
Uncontrolled Document To ensure regulatory and safety compliance, use .
&#...
• Operate this device only from the type of power source indicated on the cable modem when disconnecting or reconnecting the Ethernet cable from the AC wall outlet.
• Do not...
Installation Guide - Page 5
...Interference Statement
This equipment has been tested and found to comply with your region. SB6121 Cable Modem • Installation Guide
v
Uncontrolled Document Do not spray cleaners directly on a circuit...grounding and, in an environment that exceeds 40º C. Caring for the Environment by Motorola for help. However, there is subject to the following measures: • Reorient or...
Installation Guide - Page 6
... satellite systems, use only.
This equipment should be at the factory to indoor use of 5250-5350 MHz and 5650-5850 MHz frequency bands. SB6121 Cable Modem • Installation Guide
vi
Uncontrolled Document The availability of some specific channels and/or operational frequency bands are country dependent and are allocated as primary...
Installation Guide - Page 7
..., make sure the following operating systems:
Introduction • In the Box
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
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1
Introduction
The Motorola® SURFboard® SB6121 DOCSIS® 3.0 Cable Modem provides high-speed Internet access to directly connect one computer in the box with the following items are included in your home...
Installation Guide - Page 9
...: Non-bonded downstream channel is connected Blue*: High-speed Internet connection with bonded upstream channels
Green: Startup process completed
Product Overview • Front Panel
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
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ON Green: Power is connected Blue*: High-speed Internet connection with bonded downstream channels...
Installation Guide - Page 16
... Internet • Checking for your network interface. 6. Type www.motorola.com in the Address bar. If you do not see the Configuring TCP/IP section for an Internet Connection
After installing your cable modem, you may need to configure your cable modem to retrieve an IP address. Click Network and Sharing Center to display the...
Installation Guide - Page 17
... the Control Panel.
Click Start and then click Settings. 2. Connecting to Verifying the IP Address for Windows Vista. Right-click the network connection for Windows Vista
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
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Uncontrolled Document Select Internet Protocol (TCP/IP) and click Properties to display the Network and Internet window. 4. Double-click...
Installation Guide - Page 18
... window. 6. Click All Programs. 3. Select Run to open the Run window. 5. Verifying the IP Address for Windows 7
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
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Uncontrolled Document On the Windows taskbar, click Start. 2. If an Auto-configuration IP address is displayed, that indicates possible broadband network problems or an improper connection between...
Installation Guide - Page 19
...is available.
3. Type exit and press Enter to the Internet • Renewing the IP Address for more information. B
After successfully verifying your cable connections and proper cable-TV...window. A. B. If, after performing this procedure, your computer still cannot access the Internet, call your IP address. Type cmd and click OK to open a command prompt window.
2. Type ipconfig /renew and press...
Installation Guide - Page 22
... that the Ethernet cable is properly connected to ensure your service provider.
Hand-tighten if necessary.
• Check the IP address. Call your service provider if you have to reset the SB6121 modem configuration to verify connectivity.
• Call your system described in Front Panel Icons and Error Conditions. You may ask for...
Installation Guide - Page 23
... cannot be acquired
Downstream channel is lost
FLASHING Upstream send channel cannot Upstream channel is lost be acquired
FLASHING IP registration is unsuccessful IP registration is lost
OFF
No connected device is
detected
Device is disconnected
Troubleshooting • Front Panel Icons and Error Conditions
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
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Installation Guide - Page 24
... Software is never sold.
Software License & Warranty • Software License
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
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Uncontrolled Document You may:
USE the Software ... PROVISIONS OF THIS LICENSE AGREEMENT.
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Software License & Warranty
SURFboard SB6121 DOCSIS 3.0 Cable Modem
Motorola, Inc. BY USING THE CABLE DATA PRODUCT AND/OR INSTALLING, DOWNLOADING OR...
Installation Guide - Page 25
... ordinary use, and do not affect the performance or use of aircraft, air traffic, aircraft navigation or aircraft communications; Warranty Information
SURFboard SB6121 DOCSIS 3.0 Cable Modem
Home & Networks Mobility ("Motorola")
What is Motorola, Inc., Home & Networks Mobility Solutions Business, 101 Tournament Drive, Horsham, PA 19044. Software License & Warranty • Warranty Information...
Installation Guide - Page 26
...OF INFORMATION OR ANY OTHER PECUNIARY LOSS), OR FROM ANY BREACH OF WARRANTY, EVEN IF MOTOROLA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. B
How long does this Product... out of the United Nations. Software License & Warranty • Warranty Information
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
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Uncontrolled Document Contact your Service Provider. What you ...
Quick Reference Guide - Page 1
... 1.x, 2.0, and new 3.0 features. Channel bonding enables multiple downstream and upstream channels to be "virtually-bonded" together to a minimum rate of installing, configuring, and troubleshooting the Motorola SB6121 modem.
This document was developed to assist all Technical Operations employees with the proper steps of 120 Mbps. This increases downstream speeds up to 1 Gbps, and...
Quick Reference Guide - Page 2
... computer 2. These items will need to be found on the modem using a Cat 5 Ethernet cable. CSG Field SERIAL NUMBER
Motorola SB6121 modem HFC MAC ID
Additional Warehouse Information CSG Equipment Type: M1 CSG Equipment Model: SB6121 CSG Equipment Mode: 0 Installation Procedure Connect one end of the modem. Connect an active coax cable.
Do not set the...
Quick Reference Guide - Page 3
...the Internet
failed
parameters
5 LINK
No connection to the Transmitting or receiving Amber: A device,
SB6121 Ethernet data on the Ethernet port computer, or hub is
port is detected
connected via the...Power Powers on and off the cable modem During normal operation, the POWER, RECEIVE, SEND, and ONLINE lights are ON. Quick Reference Guide: Motorola SB6121
Front Panel Display
The front panel ...
Quick Reference Guide - Page 4
...-colored LEDs to rule out potential signal issues. Turns off . IP registration was lost . PC/Activity is solid when a CPE is enabled.
Power On Self Test (POST). Scanning downstream frequencies. C. Modem processing for DHCP, TFTP, and TOD. F.
D. If the RF levels are :
A. The SB6121 start-up sequence as a SLM to visually determine if channel bonding...
Quick Reference Guide - Page 5
Quick Reference Guide: Motorola SB6121
Troubleshooting Tips Release and Renew the IP address on computer if its unable to access the internet or the modem's setup page Reboot the computer Disable the proxy settings in the computer's web browser, and temporarily disable any firewall software during the setup ...
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