Motorola SB6121 Support Question
Motorola SB6121 Support Question
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Question posted by metijps on February 1st, 2014
How To Configure Dns Server On A Motorola Sb6121
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Related Motorola SB6121 Manual Pages
Installation Guide - Page 3
... Front Panel...3 Rear Panel...4 MAC Label ...5 Installing the Modem Connecting the SB6121...6
Using the Energy Conservation Switch 7 Wall Mounting the Modem ...7
Wall Mounting Template...8 Connecting to the Internet Checking for an Internet Connection 10 Configuring TCP/IP for Windows 7 10 Configuring TCP/IP for Windows Vista 11 Configuring TCP/IP for Windows XP 11 Verifying the...
Installation Guide - Page 4
...accordance with manufacturer's instructions, as this device on a stable surface.
• Avoid damaging the cable modem with static by local lightning strikes and other outlet unless the plug can result in a risk of...the user manual before you are dangerous. SB6121 Cable Modem • Installation Guide
iv
Uncontrolled Document Give particular attention to dripping or splashing.
Installation Guide - Page 5
...Do not spray cleaners directly on a Motorola product, do not dispose of the ...Motorola Customer Service for help. FCC STATEMENTS
FCC Interference Statement
This equipment has been tested and found to comply with residential or commercial waste.
Use of the product with the limits for proper grounding and, in safe operating condition.
• Do not open the device. SB6121 Cable Modem...
Installation Guide - Page 6
... uncontrolled environment. In Canada, RLAN devices are allocated as primary users (meaning they have priority) of 5250-5350 MHz and 5650-5850 MHz frequency bands. SB6121 Cable Modem • Installation Guide
vi
Uncontrolled Document This transmitter must not be at the factory to indoor use only. INDUSTRY CANADA (IC) STATEMENT
This device...
Installation Guide - Page 7
... Internet and other online services. This guide provides product overview and setup information for installing the cable modem and configuring the Ethernet, router, DHCP, and security settings. B
1
Introduction
The Motorola® SURFboard® SB6121 DOCSIS® 3.0 Cable Modem provides high-speed Internet access to directly connect one computer in the box with the following operating...
Installation Guide - Page 9
...
Scanning for an upstream (send) channel connection
Scanning for power, communications, and errors:
ICON 1 2
3
4
FLASHING
Not applicable - 2
Front Panel
B Product Overview
The SB6121 front panel icons provide the following modem status information for an Internet connection
Green: Non-bonded downstream channel is connected Blue*: High-speed Internet connection with bonded upstream channels...
Installation Guide - Page 16
.... 4. If the Motorola website appears, you may need to configure your cable modem to retrieve an IP...SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
10
Uncontrolled Document Connecting to save the TCP/IP settings and close the Local Area Connection Properties window. 11. Type www.motorola.com in the Address bar. Select Obtain an IP address automatically and Obtain DNS server...
Installation Guide - Page 17
... Address for Windows Vista
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
11
Uncontrolled Document When you complete the TCP/IP configuration, go to display the...automatically and Obtain DNS server address automatically. 10. Open the Control Panel. 3. Click Control Panel. 3. Select Obtain an IP address automatically and Obtain DNS server address
automatically. 8....
Installation Guide - Page 18
... Addressing (APIPA). The Auto-configuration IP address, ranging from a Dynamic Host Configuration Protocol (DHCP) server. Type ipconfig and press Enter to 169.254.255.255, is not valid, you can occur if the modem is reserved for Windows 7
1. Because this automatically assigned IP address is reserved for Windows 7
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide...
Installation Guide - Page 20
...the Address bar. 3. Note: If you first log on a computer connected to monitor the various configuration settings and operational status of your cable modem.
Starting the Modem Configuration Manager
1.
B
5
Monitoring Your Modem
Use the SB6121 Modem Configuration Manager to your cable modem. 2. You can also reset the modem configuration back to the original factory settings.
Installation Guide - Page 21
... Configuration from the menu bar.
2.
WARNING: This will delete your SB6121 modem configuration to the factory default settings. 1. Click Reset All Defaults. Monitoring Your Modem • Restoring Your Modem Settings
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
15
Uncontrolled Document B
Restoring Your Modem Settings
You can reset your existing modem configuration...
Installation Guide - Page 22
... or Receive Data
Table 1 -
B
A
Troubleshooting
If the solutions listed here do not solve your problem, contact your service provider if you have to reset the SB6121 modem configuration to its original factory settings if the cable modem is operating properly.
• Check the coaxial cable connection at the...
Installation Guide - Page 24
... may be displayed, any "on the terms of this License. Software License & Warranty • Software License
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
18
Uncontrolled Document
TRANSFER the Software (including all copies of such Software.
Motorola licenses the Software to the original customer and to separate end-user license agreements from the...
Installation Guide - Page 25
..., or otherwise, with RESTRICTED RIGHTS. GOVERNMENT RESTRICTED RIGHTS
The Product and documentation is provided with the Software. Warranty Information
SURFboard SB6121 DOCSIS 3.0 Cable Modem
Home & Networks Mobility ("Motorola")
What is Motorola, Inc., Home & Networks Mobility Solutions Business, 101 Tournament Drive, Horsham, PA 19044. B
The Product is not designed or intended for...
Installation Guide - Page 26
... What you may have arising out of the United Nations. IN NO EVENT SHALL MOTOROLA BE LIABLE TO YOU OR ANY OTHER PARTY FOR ANY DIRECT, INDIRECT, GENERAL, ...DAMAGES.
Software License & Warranty • Warranty Information
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
20
Uncontrolled Document IN NO CASE SHALL MOTOROLA'S LIABILITY EXCEED THE AMOUNT YOU PAID FOR THE PRODUCT...
Quick Reference Guide - Page 1
... (IPTV).
This document was developed to be "virtually-bonded" together to assist all Technical Operations employees with the proper steps of installing, configuring, and troubleshooting the Motorola SB6121 modem. Motorola SB6121 Version Date: v1.0 September 2011
Field Operations
Table of Contents
Quick Reference Guide
Table of DOCSIS, but most notably, channel bonding.
Bookmark...
Quick Reference Guide - Page 2
... monitors or 2.4GHz cordless phones. CSG Field SERIAL NUMBER
Motorola SB6121 modem HFC MAC ID
Additional Warehouse Information CSG Equipment Type: M1 CSG Equipment Model: SB6121 CSG Equipment Mode: 0 Installation Procedure Connect one end of the modem. Rear Panel Connections
1. Quick Reference Guide: Motorola SB6121
Installation
The serial number and equipment address can be entered...
Quick Reference Guide - Page 3
Technical Operations Academy
Page 3 of 5 Quick Reference Guide: Motorola SB6121
Front Panel Display
The front panel LEDs should not flash
...light flashes when the cable modem is performing. Use them as a visual reference for configuration Connected to the Internet
failed
parameters
5 LINK
No connection to the Transmitting or receiving Amber: A device,
SB6121 Ethernet data on the ...
Quick Reference Guide - Page 4
... processing for DHCP, TFTP, and TOD. F. H. Performing firmware upgrade DOCSIS 3.0 modems have dual-colored LEDs to visually determine if channel bonding and Gigabit Ethernet is disabled via
DOCSIS® configuration file. To restart the Motorola SB6121:
1.
Technical Operations Academy
Page 4 of steps when first connected to rule out potential signal issues. Quick Reference Guide...
Quick Reference Guide - Page 5
Quick Reference Guide: Motorola SB6121
Troubleshooting Tips Release and Renew the IP address on computer if its unable to access the internet or the modem's setup page Reboot the computer Disable the proxy settings in the computer's web browser, and temporarily disable any firewall software during the setup ...
