Motorola SB6121 Support Question
Motorola SB6121 Support Question
Find answers below for this question about Motorola SB6121.Need a Motorola SB6121 manual? We have 2 online manuals for this item!
Question posted by CSchcknl on March 27th, 2014
How To Reset All Defaults On Sb6121
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Related Motorola SB6121 Manual Pages
Installation Guide - Page 3
... Information Introduction In the Box ...1 Contact Information ...1 System Requirements...1 Product Overview Front Panel...3 Rear Panel...4 MAC Label ...5 Installing the Modem Connecting the SB6121...6
Using the Energy Conservation Switch 7 Wall Mounting the Modem ...7
Wall Mounting Template...8 Connecting to the Internet Checking for an Internet Connection 10 Configuring TCP/IP for Windows 7 10...
Installation Guide - Page 4
...exposed.
• Place this device on a stable surface.
• Avoid damaging the cable modem with all applicable device safety requirements of the country of this device must not be in ...the area. Observe all safety precautions. If you operate this device. SB6121 Cable Modem • Installation Guide
iv
Uncontrolled Document Use only a main line cord that is close...
Installation Guide - Page 5
... the device free from the wall outlet and disconnect the cables to avoid damage to this device due to comply with residential or commercial waste. SB6121 Cable Modem • Installation Guide
v
Uncontrolled Document Recycling your local authorities for information about practices established for instructions on a Motorola product, do not dispose of the...
Installation Guide - Page 6
... is subject to the following two conditions: • This device may cause undesired operation of 20 cm (8 inches) between the radiator and your body.
SB6121 Cable Modem • Installation Guide
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This Class B digital apparatus complies with IC radiation exposure limits set forth for an uncontrolled environment. High power radars...
Installation Guide - Page 7
... following items are included in your home or business to the Internet. In the Box
Before installing the SB6121 cable modem, make sure the following operating systems:
Introduction • In the Box
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
1
Uncontrolled Document You can use your service provider, some of the included items may...
Installation Guide - Page 9
...: Non-bonded upstream channel is connected Blue*: High-speed Internet connection with bonded upstream channels
Green: Startup process completed
Product Overview • Front Panel
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
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Uncontrolled Document icon does not flash
ON Green: Power is properly connected
Scanning for a downstream (receive) channel connection
Scanning for...
Installation Guide - Page 10
The LINK icon turns blue when a high-speed Gigabit Ethernet (GigE) connection is not available in all locations.
Rear Panel
1 2
3
Product Overview • Rear Panel
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
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ICON 5
6
FLASHING
Transmitting or receiving data on Ethernet port
ON
Amber: A device, computer, or hub is connected to...
Installation Guide - Page 11
... Access Control (MAC) label is a unique, 48-bit value that identifies each Ethernet network device. Product Overview • MAC Label
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
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Uncontrolled Document To receive data service, you must provide the MAC address marked HFC MAC ID to your Internet Service provider.
It ...
Installation Guide - Page 12
... indoor use only.
Plug the other end of the power cord into the Power port on your computer. 6. Exposure of the building. B
3
Installing the Modem
Connecting the SB6121
This product is connected to avoid damaging them. 3. Do not route the Ethernet cable outside of the cables to the Ethernet port on the...
Installation Guide - Page 13
... concrete, masonry, a wooden stud, or some other solid wall material. Installing the Modem • Wall Mounting the Modem
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
7
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Use anchor bolts if necessary (for installing a network interface unit/network interface device (NIU/NID).
• Make sure the power ...
Installation Guide - Page 14
...Modem • Wall Mounting the Modem
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
8
Uncontrolled Document Select an appropriate depth and diameter to drill the holes to a depth of hardware selected.
After mounting the cable modem... wall. Position and secure the wall mounting template on the cable modem and
the electrical outlet. 5. See the dimension diagram below for ...
Installation Guide - Page 15
B
Installing the Modem • Wall Mounting the Modem
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
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Installation Guide - Page 16
...Address bar. If you do not see the Configuring TCP/IP section for your cable modem to the Internet. 1. For more information, see the Motorola website, you may ...automatically. 9. Click Close to the Internet. Configuring TCP/IP for an Internet Connection
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
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Uncontrolled Document If the Motorola website appears, you complete...
Installation Guide - Page 17
...
1. Select Internet Protocol (TCP/IP) and click Properties to display the Internet Protocol Properties window. 9. Click OK to Verifying the IP Address for Windows Vista
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
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Uncontrolled Document When you complete the TCP/IP configuration, go to the Network Properties Options.
Installation Guide - Page 18
... an improper connection between your IP configuration. Type ipconfig and press Enter to open the Run window. 5. Verifying the IP Address for Windows 7
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
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Uncontrolled Document Click Accessories. 4.
This can see cable-TV channels on your television
Connecting to 169.254.255.255, is...
Installation Guide - Page 19
See Renewing the IP Address for Windows 7, Vista, or XP
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
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If, after performing this procedure, your computer still cannot access the Internet, call your IP address. Connecting to open ...
Installation Guide - Page 20
...
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You can also reset the modem configuration back to the original factory settings. Type http://192.168.100.1 in the Modem Configuration Manager, please contact your service provider for more information. Note: If you first log on a computer connected to your cable modem. B
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Monitoring Your Modem
Use the SB6121 Modem Configuration Manager to monitor the...
Installation Guide - Page 21
... Your Modem • Restoring Your Modem Settings
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
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Uncontrolled Document Click Reset All Defaults. WARNING: This will delete your SB6121 modem configuration to the factory default settings. 1.
Select Configuration from the menu bar.
2. B
Restoring Your Modem Settings
You can reset your existing modem configuration...
Installation Guide - Page 22
....
• Check the IP address. Call your service provider if you have to reset the SB6121 modem configuration to verify connectivity.
• Call your system described in Front Panel Icons and Error Conditions. Troubleshooting Solutions
POSSIBLE SOLUTION
• Check that the SB6121 is properly plugged into the electrical wall outlet.
• Check that the...
Installation Guide - Page 23
... IP registration is lost
OFF
No connected device is
detected
Device is disconnected
Troubleshooting • Front Panel Icons and Error Conditions
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
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Front Panel Icons and Error Conditions
The SB6121 front panel icons provide status information for the following error conditions:
ICON
Table 2 -
