Motorola SB6121 Support Question
Motorola SB6121 Support Question
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Question posted by mozarzo on January 12th, 2014
How To Reset Motorola Sb6121
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Related Motorola SB6121 Manual Pages
Installation Guide - Page 3
... Information Introduction In the Box ...1 Contact Information ...1 System Requirements...1 Product Overview Front Panel...3 Rear Panel...4 MAC Label ...5 Installing the Modem Connecting the SB6121...6
Using the Energy Conservation Switch 7 Wall Mounting the Modem ...7
Wall Mounting Template...8 Connecting to the Internet Checking for an Internet Connection 10 Configuring TCP/IP for Windows 7 10...
Installation Guide - Page 4
... result in a shock or fire hazard.
• Route power supply cords so that they exit from the cable modem or user's PC.
• It is recommended that is attached to allow for future reference.
• This device... line cord that complies with manufacturer's instructions, as described in the instructions.
SB6121 Cable Modem • Installation Guide
iv
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Installation Guide - Page 5
.... Contact your local authorities for information about practices established for help. Operation is provided to call Motorola Customer Service for assistance. If collection systems are designed to provide reasonable protection against harmful interference in... by Recycling
When you see this symbol on recycling. SB6121 Cable Modem • Installation Guide
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Installation Guide - Page 6
... between the radiator and your body. This transmitter must accept any other antenna or transmitter except those already approved in conjunction with Canadian ICES-003. SB6121 Cable Modem • Installation Guide
vi
Uncontrolled Document High power radars are allocated as primary users (meaning they have priority) of the device. B
FCC Radiation Exposure...
Installation Guide - Page 7
... computer in the box with the following items are included in your service provider, some of the included items may be different. B
1
Introduction
The Motorola® SURFboard® SB6121 DOCSIS® 3.0 Cable Modem provides high-speed Internet access to the Internet. This guide provides product overview and setup information for installing the cable...
Installation Guide - Page 9
...: Non-bonded downstream channel is connected Blue*: High-speed Internet connection with bonded upstream channels
Green: Startup process completed
Product Overview • Front Panel
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
3
Uncontrolled Document icon does not flash
ON Green: Power is connected Blue*: High-speed Internet connection with bonded downstream channels...
Installation Guide - Page 10
Rear Panel
1 2
3
Product Overview • Rear Panel
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
4
Uncontrolled Document The LINK icon turns blue when ...Ethernet (100Base-T) port
Blue*: High-speed Gigabit Ethernet (1000Base-T) connection from the SB6121 to your PC
Powers on and off the cable modem
Note: The Energy Conservation switch may be an option that is not provided ...
Installation Guide - Page 11
... service, you must provide the MAC address marked HFC MAC ID to your Internet Service provider. Product Overview • MAC Label
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
5
Uncontrolled Document The SB6121 rear panel contains the following cabling port and connectors:
ITEM 1
DESCRIPTION
Ethernet port for connecting an Ethernet-equipped computer, hub...
Installation Guide - Page 16
... Click Network and Sharing Center to the Internet. Type www.motorola.com in the Address bar. If the Motorola website appears, you may need to close the Internet Protocol...window. 11. Connecting to Verifying the IP Address for an Internet Connection
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
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Uncontrolled Document Select Properties to
display the ...
Installation Guide - Page 20
Open any web browser on .
Monitoring Your Modem • Starting the Modem Configuration Manager
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
14
Uncontrolled Document Type http://192.168.100.1 in the Modem Configuration Manager, please contact your cable modem. 2. You can also reset the modem configuration back to monitor the various configuration settings and ...
Installation Guide - Page 21
WARNING: This will delete your SB6121 modem configuration to the factory default settings. 1. Monitoring Your Modem • Restoring Your Modem Settings
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
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Uncontrolled Document Click Reset All Defaults.
B
Restoring Your Modem Settings
You can reset your existing modem configuration settings. Select Configuration from ...
Installation Guide - Page 22
...reset the SB6121 modem configuration to ensure your television to its original factory settings if the cable modem is operating properly.
• Check the coaxial cable connection at the SB6121...OFF
Cannot Send or Receive Data
Table 1 - Troubleshooting • Solutions
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
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Troubleshooting
If the ...
Installation Guide - Page 24
... You may not:
(1) Loan, distribute, rent, lease, give, sublicense or otherwise transfer the Software, in whole or in whatever form.
B
B
Software License & Warranty
SURFboard SB6121 DOCSIS 3.0 Cable Modem
Motorola, Inc. TERMINATE this License by third parties may be displayed, any copyright notices or startup message contained in the Software programs or documentation. (5) Export...
Installation Guide - Page 25
... laws and international treaty provisions.
The use or application, improper installation, improper testing, or unauthorized repair;
Warranty Information
SURFboard SB6121 DOCSIS 3.0 Cable Modem
Home & Networks Mobility ("Motorola")
What is Motorola, Inc., Home & Networks Mobility Solutions Business, 101 Tournament Drive, Horsham, PA 19044. A limited warranty for this Product, you fail...
Installation Guide - Page 26
...and all claims that you may have arising out of the United Nations. Motorola's warranty is governed by the laws of the Commonwealth of Pennsylvania, excluding its...details. Software License & Warranty • Warranty Information
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
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Uncontrolled Document IN NO CASE SHALL MOTOROLA'S LIABILITY EXCEED THE AMOUNT YOU PAID FOR THE ...
Quick Reference Guide - Page 1
... downstream speeds up to 1 Gbps, and upstream throughput up to assist all Technical Operations employees with the proper steps of installing, configuring, and troubleshooting the Motorola SB6121 modem. IPv6 greatly expands the number of DOCSIS, but most notably, channel bonding. DOCSIS 3.0 provides a number of enhancements earlier versions of Internet addresses that operators may...
Quick Reference Guide - Page 2
CSG Field SERIAL NUMBER
Motorola SB6121 modem HFC MAC ID
Additional Warehouse Information CSG Equipment Type: M1 CSG Equipment Model: SB6121 CSG Equipment Mode: 0 Installation Procedure Connect one end of 5 Connect the primary computer to Ethernet port on the bottom of the modem. Connects the modem to the power adapter
Technical Operations Academy
Page 2 of the power...
Quick Reference Guide - Page 3
...light should be used during installation, configuration, and troubleshooting. Quick Reference Guide: Motorola SB6121
Front Panel Display
The front panel LEDs should not flash
disconnected
2 RECEIVE ... is
connected with bonded
channels
4 ONLINE Internet connection Scanning for how and what the modem is detected
connected via the Ethernet
(10Base-T) or Fast
Ethernet (100Base-T) port
Blue:...
Quick Reference Guide - Page 4
... disabled via
DOCSIS® configuration file. Modem is successfully registered but Network Access Control (NACO) is faulty. IP registration was lost . D. F. H. IP registration was lost . The SB6121 start-up sequence as a SLM to power and RF signal. Quick Reference Guide: Motorola SB6121
Start-Up Sequence
The SB6121 goes through a series of 5 Verify the power connection...
Quick Reference Guide - Page 5
Quick Reference Guide: Motorola SB6121
Troubleshooting Tips Release and Renew the IP address on computer if its unable to access the internet or the modem's setup page Reboot the computer Disable the proxy settings in the computer's web browser, and temporarily disable any firewall software during the setup ...
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