Motorola SB6121 Support Question
Motorola SB6121 Support Question
Find answers below for this question about Motorola SB6121.Need a Motorola SB6121 manual? We have 2 online manuals for this item!
Question posted by Bjchaurt on August 15th, 2014
How To Hard Reset Sb6121
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Current Answers
Answer #1: Posted by MotoAgents on October 14th, 2014 12:26 PM
MotoAgents
Member since:
June 27th, 2014 Points: 554,130
Member since:
June 27th, 2014 Points: 554,130
Hi Bjchaurt
In this case I will recommend you to contact the Solutions Department so they can assist you with this device.
Regards!
Marge
Motorola Mobility
MotoAgents
Related Motorola SB6121 Manual Pages
Installation Guide - Page 3
... Information Introduction In the Box ...1 Contact Information ...1 System Requirements...1 Product Overview Front Panel...3 Rear Panel...4 MAC Label ...5 Installing the Modem Connecting the SB6121...6
Using the Energy Conservation Switch 7 Wall Mounting the Modem ...7
Wall Mounting Template...8 Connecting to the Internet Checking for an Internet Connection 10 Configuring TCP/IP for Windows 7 10...
Installation Guide - Page 4
...• Place the device to allow for connections to the main power supply circuit. SB6121 Cable Modem • Installation Guide
iv
Uncontrolled Document Overloaded AC outlets, extension cords, frayed power ....
• Place this device on a stable surface.
• Avoid damaging the cable modem with static by touching the coaxial cable when it is attached to the earth-grounded coaxial cable...
Installation Guide - Page 5
... that interference will not occur in an environment that exceeds 40º C.
However, there is in a residential environment. This device complies with your region. SB6121 Cable Modem • Installation Guide
v
Uncontrolled Document If collection systems are designed to operate the equipment.
This equipment generates, uses, and can be determined by Motorola for...
Installation Guide - Page 6
This Class B digital apparatus complies with RSS-210 of the Industry Canada Rules. SB6121 Cable Modem • Installation Guide
vi
Uncontrolled Document Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada. In Canada, ...
Installation Guide - Page 7
... website:
http://broadband.motorola.com/consumers/support
3
System Requirements
The SB6121 is compatible with the modem.
In the Box
Before installing the SB6121 cable modem, make sure the following operating systems:
Introduction • In the Box
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
1
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1
Introduction
The Motorola® SURFboard...
Installation Guide - Page 9
...Scanning for an upstream (send) channel connection
Scanning for power, communications, and errors:
ICON 1 2
3
4
FLASHING
Not applicable - 2
Front Panel
B Product Overview
The SB6121 front panel icons provide the following modem status information for an Internet connection
Green: Non-bonded downstream channel is connected Blue*: High-speed Internet connection with bonded downstream channels...
Installation Guide - Page 10
...*: High-speed Gigabit Ethernet (1000Base-T) connection from the SB6121 to your PC
Powers on and off the cable modem
Note: The Energy Conservation switch may be an option ...Ethernet connections. Rear Panel
1 2
3
Product Overview • Rear Panel
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
4
Uncontrolled Document Your service provider may also implement bonded channels...
Installation Guide - Page 11
...SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
5
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To receive data service, you must provide the MAC address marked HFC MAC ID to your Internet Service provider. The SB6121...an RJ-45 cable
2
Coaxial cable connector
3
+12VDC Power connector
B
MAC Label
The SB6121 Media Access Control (MAC) label is a unique, 48-bit value that identifies each ...
Installation Guide - Page 12
Connect the other end of the coaxial cable to a cable outlet or splitter. 2. Plug the other end of the building.
Installing the Modem • Connecting the SB6121
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
6
Uncontrolled Document Make sure the coaxial cable is for indoor use only.
Connect the Ethernet cable to lightning could create...
Installation Guide - Page 13
... switch is a Power on/off button used to shut off power to the SB6121 when high-speed data services are not being used.
• Push • Push
button in the ON position (pushed in) to power on the cable modem button in the OFF position (pushed out) to power off the cable...
Installation Guide - Page 14
...") minimum screw head to wall spacing
3. Re-plug the power cord into the +12VDC Power connector on the following page.
Installing the Modem • Wall Mounting the Modem
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
8
Uncontrolled Document Properly arrange the cables to the wall.
Wall Mounting Template
Print the wall mounting template on...
Installation Guide - Page 15
B
Installing the Modem • Wall Mounting the Modem
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
9
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Installation Guide - Page 16
...B
4
Connecting to the Internet
Checking for an Internet Connection
After installing your cable modem, you are now ready to connect your computer and other network devices to retrieve... Control Panel. 2. Configuring TCP/IP for an Internet Connection
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
10
Uncontrolled Document Select Obtain an IP address automatically and Obtain ...
Installation Guide - Page 17
... Options. Close the remaining windows and exit the Control Panel. Configuring TCP/IP for Windows Vista
1. Right-click the network connection for Windows Vista
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
11
Uncontrolled Document Select Properties from the drop-down menu to display the Internet Protocol Properties window. 9. Select Internet Protocol...
Installation Guide - Page 18
... improper connection between your television
Connecting to open a command prompt window. 6. Select Run to the Internet • Verifying the IP Address for Windows 7
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
12
Uncontrolled Document If an Auto-configuration IP address is displayed, that indicates possible broadband network problems or an improper connection...
Installation Guide - Page 19
... to close the command prompt window. B. Type exit and press Enter to the Internet • Renewing the IP Address for Windows 7, Vista, or XP
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
13
Uncontrolled Document A valid IP address should appear indicating that Internet access is available.
3. B
After successfully verifying your cable connections...
Installation Guide - Page 20
....
You can also reset the modem configuration back to the original factory settings. Press Enter.
Monitoring Your Modem • Starting the Modem Configuration Manager
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
14
Uncontrolled Document Starting the Modem Configuration Manager
1. B
5
Monitoring Your Modem
Use the SB6121 Modem Configuration Manager to monitor...
Installation Guide - Page 21
Click Reset All Defaults. Select Configuration from the menu bar.
2.
WARNING: This will delete your SB6121 modem configuration to the factory default settings. 1. Monitoring Your Modem • Restoring Your Modem Settings
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
15
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Restoring Your Modem Settings
You can reset your existing modem ...
Installation Guide - Page 22
... service provider may have cable television, check your television to ensure your service provider if you have to reset the SB6121 modem configuration to its original factory settings if the cable modem is ON to the SB6121 and the computer.
• If a device is connected via the Ethernet port, check that the Ethernet cable is...
Installation Guide - Page 23
...Front Panel Icons and Error Conditions
STATUS OFF
IF, DURING STARTUP:
SB6121 is not properly plugged into the power outlet
IF, DURING NORMAL OPERATION:
SB6121 is unplugged or the Energy Conservation switch is OFF
FLASHING Downstream receive...Troubleshooting • Front Panel Icons and Error Conditions
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
17
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