Troubleshooting Guide
Page 1
... printing problems Multiple-language PDFs do not appear, turn the printer off and contact Customer Support. Control panel display is secure. You are using the wrong USB or Ethernet cable, or the cable is not securely connected. • Make sure you are also available on . Confidential and other network device. Lexmark™ C53x Troubleshooting Guide Troubleshooting Checking an unresponsive printer If your printer. • If you are running Windows 2000, Windows XP, Windows Server 2003, or Windows Vista and using a USB port, make sure: • The power...
... printing problems Multiple-language PDFs do not appear, turn the printer off and contact Customer Support. Control panel display is secure. You are using the wrong USB or Ethernet cable, or the cable is not securely connected. • Make sure you are also available on . Confidential and other network device. Lexmark™ C53x Troubleshooting Guide Troubleshooting Checking an unresponsive printer If your printer. • If you are running Windows 2000, Windows XP, Windows Server 2003, or Windows Vista and using a USB port, make sure: • The power...
Troubleshooting Guide
Page 3
.... Memory card Make sure the memory card is securely connected to the printer system board. Too much media was loaded. Make sure the stack of an imaginary line drawn between the option and printer. • Print the menu settings page and check to the correct position. paper path, and then press . 3 For more information, see the User's Guide. • Make sure you are stable. Solving paper feed problems Paper frequently jams Cause Solution Media loaded does not meet the printer specifications. Use...
.... Memory card Make sure the memory card is securely connected to the printer system board. Too much media was loaded. Make sure the stack of an imaginary line drawn between the option and printer. • Print the menu settings page and check to the correct position. paper path, and then press . 3 For more information, see the User's Guide. • Make sure you are stable. Solving paper feed problems Paper frequently jams Cause Solution Media loaded does not meet the printer specifications. Use...
Troubleshooting Guide
Page 4
... a page, a toner cartridge or photoconductor may be defective. 4 Color misregistration Example Cause Color has shifted outside of the 20 lines beside the letter A. 8 Press or until Prt Quality Pgs appears, and then press . Solving print quality problems Isolating print quality problems To help you have a printer part that requires adjustment or replacement. You may be defective. The printer performs its power-on . Submitting Selection appears. Adjusting the color alignment 1 Make sure the printer is turned...
... a page, a toner cartridge or photoconductor may be defective. 4 Color misregistration Example Cause Color has shifted outside of the 20 lines beside the letter A. 8 Press or until Prt Quality Pgs appears, and then press . Solving print quality problems Isolating print quality problems To help you have a printer part that requires adjustment or replacement. You may be defective. The printer performs its power-on . Submitting Selection appears. Adjusting the color alignment 1 Make sure the printer is turned...
Troubleshooting Guide
Page 7
... paper size proper positions for customer service. Cause Solution Paper Type and Paper Weight settings are not appropriate for customer service. Toner specks Cause Toner cartridges are using media meet the printer specifications. Solution Replace the defective or worn toner cartridges. Call for the type of each object in the printer. Change the Paper Weight from a fresh package. • Store paper in its original wrapper until you loaded a different size paper in a tray. Frequently Asked Questions (FAQ) about color printing What...
... paper size proper positions for customer service. Cause Solution Paper Type and Paper Weight settings are not appropriate for customer service. Toner specks Cause Toner cartridges are using media meet the printer specifications. Solution Replace the defective or worn toner cartridges. Call for the type of each object in the printer. Change the Paper Weight from a fresh package. • Store paper in its original wrapper until you loaded a different size paper in a tray. Frequently Asked Questions (FAQ) about color printing What...
Troubleshooting Guide
Page 8
... the computer operating system adjusts the RGB or CMYK combinations specified in the program through color conversion tables that can provide useful information in the PostScript driver provide preferred color quality for a particular color-matching problem depends on the recommended type of toner being used for best color quality. For information about the paper and media specifications, see the Menus and Messages Guide on the Software and Documentation CD...
... the computer operating system adjusts the RGB or CMYK combinations specified in the program through color conversion tables that can provide useful information in the PostScript driver provide preferred color quality for a particular color-matching problem depends on the recommended type of toner being used for best color quality. For information about the paper and media specifications, see the Menus and Messages Guide on the Software and Documentation CD...
Troubleshooting Guide
Page 9
... the menu settings page. Click Configuration Menu, and then click Detailed Color Samples. Contacting Customer Support When you have an increment value of color samples accessible from the Quality menu using this page that surround a specific color of the Embedded Web Server. This topic applies only to know your printer model type and serial number. The default color samples available using the control panel. This provides a way to the default pages of 10% for color matching. The default increment is also listed on...
... the menu settings page. Click Configuration Menu, and then click Detailed Color Samples. Contacting Customer Support When you have an increment value of color samples accessible from the Quality menu using this page that surround a specific color of the Embedded Web Server. This topic applies only to know your printer model type and serial number. The default color samples available using the control panel. This provides a way to the default pages of 10% for color matching. The default increment is also listed on...
User's Guide
Page 5
... a waste toner box ...73 Ordering a fuser...73 Ordering photoconductors ...73 Moving the printer...73 Before moving the printer ...73 Moving the printer to another location ...74 Administrative support 75 Adjusting the brightness or contrast of the display 75 Disabling control panel menus...75 Enabling control panel menus...75 Disabling Quick Start mode...76 Restoring factory default settings...76 Adjusting Power Saver...77 Encrypting the printer hard disk...77 Disabling printer hard disk encryption 78 Locking the control panel menus using the Embedded Web Server 78...
... a waste toner box ...73 Ordering a fuser...73 Ordering photoconductors ...73 Moving the printer...73 Before moving the printer ...73 Moving the printer to another location ...74 Administrative support 75 Adjusting the brightness or contrast of the display 75 Disabling control panel menus...75 Enabling control panel menus...75 Disabling Quick Start mode...76 Restoring factory default settings...76 Adjusting Power Saver...77 Encrypting the printer hard disk...77 Disabling printer hard disk encryption 78 Locking the control panel menus using the Embedded Web Server 78...
User's Guide
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... Unit Black PC Unit Fuser Transfer Belt Paper Menu Default Source Paper Size/Type Configure MP Substitute Size Paper Texture Paper Weight Paper Loading Custom Types Universal Setup Reports Menu Settings Page Device Statistics Network Setup Page Network Setup Page Wireless Setup Page Profiles List NetWare Setup Page Print Fonts Print Directory Settings Setup Menu Finishing Menu Quality Menu Utilities Menu PDF Menu PostScript Menu PCL Emul Menu HTML Menu Image Menu Learning about the printer 12 Note: Some menu items may not be available based on the printer model or the options installed...
... Unit Black PC Unit Fuser Transfer Belt Paper Menu Default Source Paper Size/Type Configure MP Substitute Size Paper Texture Paper Weight Paper Loading Custom Types Universal Setup Reports Menu Settings Page Device Statistics Network Setup Page Network Setup Page Wireless Setup Page Profiles List NetWare Setup Page Print Fonts Print Directory Settings Setup Menu Finishing Menu Quality Menu Utilities Menu PDF Menu PostScript Menu PCL Emul Menu HTML Menu Image Menu Learning about the printer 12 Note: Some menu items may not be available based on the printer model or the options installed...
User's Guide
Page 87
... Quality Pgs appears, and then press . Paper jam message remains after you solve print quality problems. If these suggestions still do not correct the problem, contact Customer Support. The printer performs its power-on the control panel until all the pages print. 5 After the print quality test pages print, press until Exit Config Menu appears, and then press . The information in the Setup menu is cleared Cause The entire paper path was not Solution Clear media from the entire paper...
... Quality Pgs appears, and then press . Paper jam message remains after you solve print quality problems. If these suggestions still do not correct the problem, contact Customer Support. The printer performs its power-on the control panel until all the pages print. 5 After the print quality test pages print, press until Exit Config Menu appears, and then press . The information in the Setup menu is cleared Cause The entire paper path was not Solution Clear media from the entire paper...
User's Guide
Page 93
... correct page size in the driver or program. • Set the Paper Size to match the media in the tray. Call for the size loaded. Clipped images Cause Solution Guides in the selected tray are set Move the guides in the tray to the for a different media size than what proper positions for customer service. is loaded in the tray. The media being used does not meet the printer specifications. Solid color pages Solution • Remove the toner cartridge from the printer...
... correct page size in the driver or program. • Set the Paper Size to match the media in the tray. Call for the size loaded. Clipped images Cause Solution Guides in the selected tray are set Move the guides in the tray to the for a different media size than what proper positions for customer service. is loaded in the tray. The media being used does not meet the printer specifications. Solid color pages Solution • Remove the toner cartridge from the printer...
User's Guide
Page 98
... in the PostScript driver provide preferred color quality for the majority of toner used to create more information, see on the Software and Documentation CD. Printing presses, inkjet printers, and color laser printers create colors in a document to print? The PostScript driver is a method of describing colors by environmental conditions, paper type, lighting conditions, or user preference. The printed page appears tinted. Cyan, magenta, yellow, and black inks or toners can be printed in nature...
... in the PostScript driver provide preferred color quality for the majority of toner used to create more information, see on the Software and Documentation CD. Printing presses, inkjet printers, and color laser printers create colors in a document to print? The PostScript driver is a method of describing colors by environmental conditions, paper type, lighting conditions, or user preference. The printed page appears tinted. Cyan, magenta, yellow, and black inks or toners can be printed in nature...
User's Guide
Page 100
... Customer Support, describe the problem you clear the existing information and enter new values The process can be printed RGB-Text Auto Manual RGB-Graphic Auto Manual RGB-Image Auto Manual CMYK-Text Auto Manual CMYK-Graphic Auto Manual CMYK-Image Auto Manual Sample pages to print multiple pages of colored boxes that is 10% for Black and 20% each for color matching. This topic applies only to know your printer model type and serial number. If the user finds a value on the menu settings page...
... Customer Support, describe the problem you clear the existing information and enter new values The process can be printed RGB-Text Auto Manual RGB-Graphic Auto Manual RGB-Image Auto Manual CMYK-Text Auto Manual CMYK-Graphic Auto Manual CMYK-Image Auto Manual Sample pages to print multiple pages of colored boxes that is 10% for Black and 20% each for color matching. This topic applies only to know your printer model type and serial number. If the user finds a value on the menu settings page...
User's Guide
Page 108
... color printing 97 FCC notices 103 firmware card installing 21 flash memory card installing 21 font sample list, printing 49 fuser ordering 73 G guidelines card stock 40 envelopes 39 labels 40 letterhead 38 transparencies 39 H hard disk installing 22 held jobs 45 printing from Macintosh 46 printing from Windows 46 I installing printer software 45 internal print server, installing 24 IPSec 79 J jam areas, accessing 58 jams avoiding 57 behind inner door 62 between fuser and standard exit bin 65 in manual feeder 68 in multipurpose feeder 67 in standard exit bin...
... color printing 97 FCC notices 103 firmware card installing 21 flash memory card installing 21 font sample list, printing 49 fuser ordering 73 G guidelines card stock 40 envelopes 39 labels 40 letterhead 38 transparencies 39 H hard disk installing 22 held jobs 45 printing from Macintosh 46 printing from Windows 46 I installing printer software 45 internal print server, installing 24 IPSec 79 J jam areas, accessing 58 jams avoiding 57 behind inner door 62 between fuser and standard exit bin 65 in manual feeder 68 in multipurpose feeder 67 in standard exit bin...
User's Guide
Page 109
... page breaks occur 85 printer configurations 9 models 9 moving 73, 74 printer option problems hard disk with adapter 86 printer options troubleshooting drawers 85 flash memory card 85 infrared adapter 86 internal print server 86 memory card 86 option not working 85 USB/parallel interface card 86 printhead lenses cleaning 70 printing black-only 51 color 54 directory list 49 duplex jobs manually 50 font sample list 49 from Macintosh 45 from USB flash memory device 47 from Windows 45 installing printer software 45 menu settings page 48 network setup page 49 print quality test pages 50 printing...
... page breaks occur 85 printer configurations 9 models 9 moving 73, 74 printer option problems hard disk with adapter 86 printer options troubleshooting drawers 85 flash memory card 85 infrared adapter 86 internal print server 86 memory card 86 option not working 85 USB/parallel interface card 86 printhead lenses cleaning 70 printing black-only 51 color 54 directory list 49 duplex jobs manually 50 font sample list 49 from Macintosh 45 from USB flash memory device 47 from Windows 45 installing printer software 45 menu settings page 48 network setup page 49 print quality test pages 50 printing...
Menus and Messages Guide
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...it is replaced. OK 7 Security Max Invalid PIN Job Expiration Network/Ports TCP/IP IPv6 Wireless Standard Network Network Standard USB USB NetWare AppleTalk LexLink USB Direct Help Color Quality Print Quality Printing Guide Supplies Guide Media Guide Print Defects Menu Map Information Guide Connection Guide Moving Guide Supplies menu The initial toner cartridges shipped with your printer will only operate in a cartridge incompatibility failure message. Attempting to exit. Missing or Defective OK Uncalibrated Unsupported Shows the status of the toner cartridges Low Invalid...
...it is replaced. OK 7 Security Max Invalid PIN Job Expiration Network/Ports TCP/IP IPv6 Wireless Standard Network Network Standard USB USB NetWare AppleTalk LexLink USB Direct Help Color Quality Print Quality Printing Guide Supplies Guide Media Guide Print Defects Menu Map Information Guide Connection Guide Moving Guide Supplies menu The initial toner cartridges shipped with your printer will only operate in a cartridge incompatibility failure message. Attempting to exit. Missing or Defective OK Uncalibrated Unsupported Shows the status of the toner cartridges Low Invalid...
Menus and Messages Guide
Page 47
...; Remove all color toner cartridges and photoconductor units. to be restored. Remove all color supplies The printer is the active communication link. Try one of jobs being reset. Remove paper from standard output bin Remove the paper from the printer. 2 Make sure the fuser, transfer belt, trays, and all packing materials from the standard output (exit) bin of jobs to clear the message and resume printing. 47 Resetting Fuser Count The fuser count is resetting to clear. When factory default settings are restored: • All downloaded resources in the Parallel, Serial, Network...
...; Remove all color toner cartridges and photoconductor units. to be restored. Remove all color supplies The printer is the active communication link. Try one of jobs being reset. Remove paper from standard output bin Remove the paper from the printer. 2 Make sure the fuser, transfer belt, trays, and all packing materials from the standard output (exit) bin of jobs to clear the message and resume printing. 47 Resetting Fuser Count The fuser count is resetting to clear. When factory default settings are restored: • All downloaded resources in the Parallel, Serial, Network...
Menus and Messages Guide
Page 50
... slot 1 Turn the printer power off and then back on . 56 Parallel port disabled • Press until Continue appears, then press • Cancel the current print job. For more information, see the documentation that shipped with the print server. 55 Unsupported option in flash memory are set to Disabled. 50 If the error message remains, the flash memory may be defective and require replacing. 54 Serial option error • Check that the serial interface parameters (protocol...
... slot 1 Turn the printer power off and then back on . 56 Parallel port disabled • Press until Continue appears, then press • Cancel the current print job. For more information, see the documentation that shipped with the print server. 55 Unsupported option in flash memory are set to Disabled. 50 If the error message remains, the flash memory may be defective and require replacing. 54 Serial option error • Check that the serial interface parameters (protocol...
Help Menu Pages
Page 5
... want to improve the color? Manual Color Correction applies to create more preferable color. Occasionally, users have a need to closely match a specific color. To obtain the highest projected color quality, transmissive overhead projectors are recommended. For more information about adjusting the Color Balance setting, see the Menus and Messages Guide on the recommended type of toner being projected. What is not useful if the software program does not...
... want to improve the color? Manual Color Correction applies to create more preferable color. Occasionally, users have a need to closely match a specific color. To obtain the highest projected color quality, transmissive overhead projectors are recommended. For more information about adjusting the Color Balance setting, see the Menus and Messages Guide on the recommended type of toner being projected. What is not useful if the software program does not...
Help Menu Pages
Page 14
...; Load paper from Normal to Heavy. necessary, change Paper Texture from the printer. The fuser is defective. Print quality guide Page 14 of paper or specialty media you use it . • Install a new toner cartridge. Call for Change the Paper Weight from a fresh package. • Store paper in the Paper Menu is wrong for customer service. Paper curl Cause Solution Paper Type and Paper Weight settings are worn or defective. If the type of media being used . Replace the toner cartridge. Replace the defective or worn toner cartridges...
...; Load paper from Normal to Heavy. necessary, change Paper Texture from the printer. The fuser is defective. Print quality guide Page 14 of paper or specialty media you use it . • Install a new toner cartridge. Call for Change the Paper Weight from a fresh package. • Store paper in the Paper Menu is wrong for customer service. Paper curl Cause Solution Paper Type and Paper Weight settings are worn or defective. If the type of media being used . Replace the toner cartridge. Replace the defective or worn toner cartridges...
Help Menu Pages
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... guide Supplies guide Media guide Print defects guide Menu map Information guide Connection guide Moving guide Description Provides information about adjusting and customizing color printing Provides information about solving print quality issues Provides information about loading paper and other languages on the Software and Documentation CD. Additional language support The User's Guide, Setup sheet, Menus and Messages Guide, and Help pages are also available in the printer. Information guide Page 27 of 34 Information guide Help pages Help pages are a series of printer status and error...
... guide Supplies guide Media guide Print defects guide Menu map Information guide Connection guide Moving guide Description Provides information about adjusting and customizing color printing Provides information about solving print quality issues Provides information about loading paper and other languages on the Software and Documentation CD. Additional language support The User's Guide, Setup sheet, Menus and Messages Guide, and Help pages are also available in the printer. Information guide Page 27 of 34 Information guide Help pages Help pages are a series of printer status and error...
