Troubleshooting Guide
Page 4
... that number is turned off . 2 From the control panel, press and hold turning the printer on the Software and Documentation CD. Solution • Adjust the color alignment. Solving print quality problems Isolating print quality problems To help you solve print quality problems....If marks occur down a page, a toner cartridge or photoconductor may have not resolved the issue, adjust the color alignment again. Adjusting the color alignment 1 Make sure the printer is displayed, and then press . The printer performs its power-on . The printer performs its power-on sequence, and ...
... that number is turned off . 2 From the control panel, press and hold turning the printer on the Software and Documentation CD. Solution • Adjust the color alignment. Solving print quality problems Isolating print quality problems To help you solve print quality problems....If marks occur down a page, a toner cartridge or photoconductor may have not resolved the issue, adjust the color alignment again. Adjusting the color alignment 1 Make sure the printer is displayed, and then press . The printer performs its power-on . The printer performs its power-on sequence, and ...
Troubleshooting Guide
Page 5
...is on the back of media you load in the Quality menu. Toner is On. photoconductor units. Printhead lenses are Replace the defective. Color Saver is low. Replace the color cartridge causing the line. Transfer belt is defective. Replace the transfer..., and then press . Replace the toner cartridge causing the streaks. Resetting the Printer appears briefly, followed by a clock, and then Ready appears. Dark lines Example Cause Toner cartridge(s), photoconductor, or transfer belt is Replace the toner defective, empty, cartridge. Photoconductors are ...
...is on the back of media you load in the Quality menu. Toner is On. photoconductor units. Printhead lenses are Replace the defective. Color Saver is low. Replace the color cartridge causing the line. Transfer belt is defective. Replace the transfer..., and then press . Replace the toner cartridge causing the streaks. Resetting the Printer appears briefly, followed by a clock, and then Ready appears. Dark lines Example Cause Toner cartridge(s), photoconductor, or transfer belt is Replace the toner defective, empty, cartridge. Photoconductors are ...
Troubleshooting Guide
Page 6
... quality is poor Cause Solution You are using transparencies that do not meet the printer specifications. Toner fog or background shading appears on the page Cause Toner cartridge is defective. Photoconductor is not supported. Characters have jagged or uneven edges Cause...you are using downloaded fonts, verify the fonts are supported by the printer manufacturer. empty. The media being used does not meet the printer specifications. Replace the fuser. Select a different Toner Darkness setting, RGB Brightness setting, or RGB Contrast setting from a moisture...
... quality is poor Cause Solution You are using transparencies that do not meet the printer specifications. Toner fog or background shading appears on the page Cause Toner cartridge is defective. Photoconductor is not supported. Characters have jagged or uneven edges Cause...you are using downloaded fonts, verify the fonts are supported by the printer manufacturer. empty. The media being used does not meet the printer specifications. Replace the fuser. Select a different Toner Darkness setting, RGB Brightness setting, or RGB Contrast setting from a moisture...
Troubleshooting Guide
Page 7
... to create yellow. that meets the printer specifications. Blank pages Cause Solution Toner is loaded in a document to be combined to Rough. Toner cartridge is CMYK color? Printer requires servicing. Replace the photoconductor. Cause...Toner rubs off Cause Solution Specialty media is selected. Make sure the correct Media Type is being used . If necessary, change Paper Texture from a fresh package. • Store paper in this manner. Red, green, and blue light can be printed? Printing presses, inkjet printers, and color laser printers create colors...
... to create yellow. that meets the printer specifications. Blank pages Cause Solution Toner is loaded in a document to be combined to Rough. Toner cartridge is CMYK color? Printer requires servicing. Replace the photoconductor. Cause...Toner rubs off Cause Solution Specialty media is selected. Make sure the correct Media Type is being used . If necessary, change Paper Texture from a fresh package. • Store paper in this manner. Red, green, and blue light can be printed? Printing presses, inkjet printers, and color laser printers create colors...
Troubleshooting Guide
Page 8
... is sent to produce the desired color. For recommendations on the Color Correction setting being printed (text, graphics, or images), and how the color of cyan, magenta, yellow, and black toner needed to the printer. Sometimes a user may be too red). Is there anything I use for the printed color of color transparencies. If a reflective projector must be...
... is sent to produce the desired color. For recommendations on the Color Correction setting being printed (text, graphics, or images), and how the color of cyan, magenta, yellow, and black toner needed to the printer. Sometimes a user may be too red). Is there anything I use for the printed color of color transparencies. If a reflective projector must be...
User's Guide
Page 5
......69 Cleaning the printhead lenses...70 Ordering supplies...70 Ordering toner cartridges...71 Ordering a transfer belt...72 Ordering a waste toner box ...73 Ordering a fuser...73 Ordering photoconductors ...73 Moving the printer...73 Before moving the printer ...73 Moving the printer to another location ...74 Administrative support 75 Adjusting the brightness or contrast of the display...
......69 Cleaning the printhead lenses...70 Ordering supplies...70 Ordering toner cartridges...71 Ordering a transfer belt...72 Ordering a waste toner box ...73 Ordering a fuser...73 Ordering photoconductors ...73 Moving the printer...73 Before moving the printer ...73 Moving the printer to another location ...74 Administrative support 75 Adjusting the brightness or contrast of the display...
User's Guide
Page 6
Troubleshooting...82 Checking an unresponsive printer...82 Solving printing problems...82 Multiple-language PDFs do not print ...82 Control panel display is blank or displays only diamonds 82 Error message about ......88 Dark lines...89 Light colored line, white line, or incorrectly colored line 89 Streaked horizontal lines ...89 Streaked vertical lines ...90 Print is too light ...90 Print irregularities...91 Print is too dark...91 Transparency print quality is poor ...91 Toner fog or background shading appears on the page 91 Gray background...
Troubleshooting...82 Checking an unresponsive printer...82 Solving printing problems...82 Multiple-language PDFs do not print ...82 Control panel display is blank or displays only diamonds 82 Error message about ......88 Dark lines...89 Light colored line, white line, or incorrectly colored line 89 Streaked horizontal lines ...89 Streaked vertical lines ...90 Print is too light ...90 Print irregularities...91 Print is too dark...91 Transparency print quality is poor ...91 Toner fog or background shading appears on the page 91 Gray background...
User's Guide
Page 7
Incorrect margins...93 Skewed print...93 Blank pages...93 Solid color pages ...93 Paper curl ...94 Toner specks ...94 Toner rubs off ...94 Solving color quality problems...95 Quality menu ...95 Frequently Asked Questions (FAQ) about color printing 97 Contacting Customer Support...100 Notices...102 Power consumption...105 Index...108 Contents 7
Incorrect margins...93 Skewed print...93 Blank pages...93 Solid color pages ...93 Paper curl ...94 Toner specks ...94 Toner rubs off ...94 Solving color quality problems...95 Quality menu ...95 Frequently Asked Questions (FAQ) about color printing 97 Contacting Customer Support...100 Notices...102 Power consumption...105 Index...108 Contents 7
User's Guide
Page 11
... Stops all printer activity A list of the printer, such as Ready. • Supplies messages-Provide information about the printer 11 These screens are only available when the printer is needed. Learning about supplies, such as Toner Low. &#...8226; Show-me screens-Provide instructions for resolving common printer errors. Understanding the control panel 7 BACK MENU 6 STOP X 5 1 2 7 BACK MENU 6 ...
... Stops all printer activity A list of the printer, such as Ready. • Supplies messages-Provide information about the printer 11 These screens are only available when the printer is needed. Learning about supplies, such as Toner Low. &#...8226; Show-me screens-Provide instructions for resolving common printer errors. Understanding the control panel 7 BACK MENU 6 STOP X 5 1 2 7 BACK MENU 6 ...
User's Guide
Page 37
...or grain short, running the width of media. Excessive curl can cause media feeding problems. Curl can occur after the media passes through the printer, where it can cause feeding problems. Smoothness Media smoothness directly affects print quality. Leave media in a sheet of the media. Always use..., can contribute to media curling prior to it . Extend the time several days if the storage or transportation environment is too rough, toner cannot fuse to printing and can cause media feeding or print quality issues. Storing media unwrapped in hot, humid, cold, or dry conditions...
...or grain short, running the width of media. Excessive curl can cause media feeding problems. Curl can occur after the media passes through the printer, where it can cause feeding problems. Smoothness Media smoothness directly affects print quality. Leave media in a sheet of the media. Always use..., can contribute to media curling prior to it . Extend the time several days if the storage or transportation environment is too rough, toner cannot fuse to printing and can cause media feeding or print quality issues. Storing media unwrapped in hot, humid, cold, or dry conditions...
User's Guide
Page 38
... Selecting media Using appropriate media prevents jams and helps ensure trouble-free printing. When in xerographic copiers. This information is acceptable for laser printers. Paper and specialty media guide 38 The ink must be able to withstand temperatures up to 180°C (356°F) without... inks might not. Inks that are not affected by the resin in toner. Preprinted papers such as optical character recognition (OCR) forms In some cases, registration can be affected by the temperature in the printer fuser • Preprinted media that requires a registration (the precise print ...
... Selecting media Using appropriate media prevents jams and helps ensure trouble-free printing. When in xerographic copiers. This information is acceptable for laser printers. Paper and specialty media guide 38 The ink must be able to withstand temperatures up to 180°C (356°F) without... inks might not. Inks that are not affected by the resin in toner. Preprinted papers such as optical character recognition (OCR) forms In some cases, registration can be affected by the temperature in the printer fuser • Preprinted media that requires a registration (the precise print ...
User's Guide
Page 50
..., and then Ready appears. Printing 50 Printing a duplex job manually from the output bin and load them into the paper tray facedown with black toner only for CONFIG MENU to appear. 4 Press until Exit Config Menu appears, and then press . Printing the print quality test pages Print the ...print quality test pages to isolate print quality problems. 1 Turn the printer off. 2 Hold down list, choose Paper Handling. 3 Make sure Page order is set the printer to Color Lock Out mode, and remove and store the color printing supplies. Printing only black text and graphics To print with the ...
..., and then Ready appears. Printing 50 Printing a duplex job manually from the output bin and load them into the paper tray facedown with black toner only for CONFIG MENU to appear. 4 Press until Exit Config Menu appears, and then press . Printing the print quality test pages Print the ...print quality test pages to isolate print quality problems. 1 Turn the printer off. 2 Hold down list, choose Paper Handling. 3 Make sure Page order is set the printer to Color Lock Out mode, and remove and store the color printing supplies. Printing only black text and graphics To print with the ...
User's Guide
Page 53
Remove all three color toner cartridges. 8 Place the toner cartridges in a clean, sturdy box. 9 Close the lower door. 6 Close the box to protect the photoconductors from light. 7 Lift the small toner cartridge handles slightly and pull straight out. Printing 53
Remove all three color toner cartridges. 8 Place the toner cartridges in a clean, sturdy box. 9 Close the lower door. 6 Close the box to protect the photoconductors from light. 7 Lift the small toner cartridge handles slightly and pull straight out. Printing 53
User's Guide
Page 69
... several copies, you to conserve toner and paper. Storing supplies Choose a cool, clean storage area for a listing of menus and supply status messages. • The IP address of a network printer-Type the IP address of a network printer in their original packing until Color Alignment appears, and then press ...page. Do not expose supplies to maintain optimum print quality. Aligning the toner cartridges Sometimes replacing the transfer belt affects the alignment of any browser (ex: 192.264.26.3). Maintaining the printer 69 You can conserve supplies by printing the first copy and checking ...
... several copies, you to conserve toner and paper. Storing supplies Choose a cool, clean storage area for a listing of menus and supply status messages. • The IP address of a network printer-Type the IP address of a network printer in their original packing until Color Alignment appears, and then press ...page. Do not expose supplies to maintain optimum print quality. Aligning the toner cartridges Sometimes replacing the transfer belt affects the alignment of any browser (ex: 192.264.26.3). Maintaining the printer 69 You can conserve supplies by printing the first copy and checking ...
User's Guide
Page 70
...the printed sheet, find the straightest of compressed air. For more information, see "Removing the color supplies" on page 87. Ordering supplies To order supplies in the U.S., contact Lexmark at www.lexmark.com or contact the place you encounter print quality problems. For more information, see "Solving print...inner door open longer than 10 minutes. 1 Open the upper and inner doors. 2 Remove all four toner cartridges. Cleaning the printhead lenses Clean the printhead lenses if you purchased the printer. Warning: Do not touch the printhead lenses or they may be damaged. 5 Reinstall the...
...the printed sheet, find the straightest of compressed air. For more information, see "Removing the color supplies" on page 87. Ordering supplies To order supplies in the U.S., contact Lexmark at www.lexmark.com or contact the place you encounter print quality problems. For more information, see "Solving print...inner door open longer than 10 minutes. 1 Open the upper and inner doors. 2 Remove all four toner cartridges. Cleaning the printhead lenses Clean the printhead lenses if you purchased the printer. Warning: Do not touch the printhead lenses or they may be damaged. 5 Reinstall the...
User's Guide
Page 71
... When 88 Cyan cartridge low, 88 Magenta cartridge low, 88 Yellow cartridge low, or 88 Black cartridge low appears on letter- The recommended toner cartridges specifically designed for printer supplies assume printing on the control panel or when the print becomes faded, first try to extend the life of the specified cartridge...
... When 88 Cyan cartridge low, 88 Magenta cartridge low, 88 Yellow cartridge low, or 88 Black cartridge low appears on letter- The recommended toner cartridges specifically designed for printer supplies assume printing on the control panel or when the print becomes faded, first try to extend the life of the specified cartridge...
User's Guide
Page 72
... C5220KS Cyan Return Program Toner Cartridge C5200CS Magenta Return Program Toner Cartridge C5200MS Yellow Return Program Toner Cartridge C5200YS Black Return Program Toner Cartridge C5200KS Cyan Toner Cartridge C5222CS Magenta Toner Cartridge C5222MS Yellow Toner Cartridge C5222YS Black Toner Cartridge C5222KS Cyan Toner Cartridge C5202CS Magenta Toner Cartridge C5202MS Yellow Toner Cartridge C5202YS Black Toner Cartridge C5202KS For printer(s) C532, C534 C532, C534...
... C5220KS Cyan Return Program Toner Cartridge C5200CS Magenta Return Program Toner Cartridge C5200MS Yellow Return Program Toner Cartridge C5200YS Black Return Program Toner Cartridge C5200KS Cyan Toner Cartridge C5222CS Magenta Toner Cartridge C5222MS Yellow Toner Cartridge C5222YS Black Toner Cartridge C5222KS Cyan Toner Cartridge C5202CS Magenta Toner Cartridge C5202MS Yellow Toner Cartridge C5202YS Black Toner Cartridge C5202KS For printer(s) C532, C534 C532, C534...
User's Guide
Page 73
...Use the handholds on the sides of the printer to lift it requires at least two people to the printer caused by improper moving is on order. Ordering a waste toner box When 82 Waste Toner Box Nearly Full or 82 Replace Waste Toner Box appears, you need to order replacement photoconductor...(s). Part number C52025X Part name Waste toner box Ordering a fuser When Fuser...
...Use the handholds on the sides of the printer to lift it requires at least two people to the printer caused by improper moving is on order. Ordering a waste toner box When 82 Waste Toner Box Nearly Full or 82 Replace Waste Toner Box appears, you need to order replacement photoconductor...(s). Part number C52025X Part name Waste toner box Ordering a fuser When Fuser...
User's Guide
Page 88
...From the control panel, press and hold and while turning the printer on sequence, and then CONFIG MENU appears. 4 Press until Color Alignment appears, and then press . 5 Press again to align sets A through L. The printer performs its power-on . 3 Release both buttons when Performing ...again. Troubleshooting 88 Repeating defects ) ) Example Cause Solution If marks occur repeatedly only in one color and Replace the toner cartridge if the defects occur multiple times down a page, a toner cartridge every: or photoconductor may be defective. • 33.5 mm (1.32 in.) •...
...From the control panel, press and hold and while turning the printer on sequence, and then CONFIG MENU appears. 4 Press until Color Alignment appears, and then press . 5 Press again to align sets A through L. The printer performs its power-on . 3 Release both buttons when Performing ...again. Troubleshooting 88 Repeating defects ) ) Example Cause Solution If marks occur repeatedly only in one color and Replace the toner cartridge if the defects occur multiple times down a page, a toner cartridge every: or photoconductor may be defective. • 33.5 mm (1.32 in.) •...
User's Guide
Page 89
Resetting the Printer appears briefly, followed by a clock, and then Ready appears. Photoconductors are dirty. Transfer belt is defective or worn. Replace the transfer belt. Fuser is defective... unit. • If the problem is defective, empty, or worn. Replace the fuser. Light colored line, white line, or incorrectly colored line Example ABCDE ABCDE Cause Toner cartridge is defective. Solution Replace the color cartridge causing the line. Solution Replace the toner cartridge. Replace the photoconductor units. Dark lines Example ABCDE ABCDE ABCDE Cause...
Resetting the Printer appears briefly, followed by a clock, and then Ready appears. Photoconductors are dirty. Transfer belt is defective or worn. Replace the transfer belt. Fuser is defective... unit. • If the problem is defective, empty, or worn. Replace the fuser. Light colored line, white line, or incorrectly colored line Example ABCDE ABCDE Cause Toner cartridge is defective. Solution Replace the color cartridge causing the line. Solution Replace the toner cartridge. Replace the photoconductor units. Dark lines Example ABCDE ABCDE ABCDE Cause...
