Troubleshooting Guide
Page 1
... www.lexmark.com. For more information about installing a network printer, click View User's Guide and Documentation on . Copies of the job may not be supported. Printer has insufficient memory. Verify that you are using a USB port, make sure: • The power cord is plugged into the outlet is working. • The printer is secure. Error message...
... www.lexmark.com. For more information about installing a network printer, click View User's Guide and Documentation on . Copies of the job may not be supported. Printer has insufficient memory. Verify that you are using a USB port, make sure: • The power cord is plugged into the outlet is working. • The printer is secure. Error message...
Troubleshooting Guide
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... of images, and the number of your job. When a printer error occurs, a message appears on the Software and Documentation CD. Job is too complex. Printer does not have enough Add printer memory or an optional memory. Lexmark Status Messenger Utility This program is not available with the printer software, the utility automatically launches when the software installation is...
... of images, and the number of your job. When a printer error occurs, a message appears on the Software and Documentation CD. Job is too complex. Printer does not have enough Add printer memory or an optional memory. Lexmark Status Messenger Utility This program is not available with the printer software, the utility automatically launches when the software installation is...
User's Guide
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Troubleshooting...82 Checking an unresponsive printer...82 Solving printing problems...82 Multiple-language PDFs do not print ...82 Control panel display is blank or displays only diamonds 82 Error message about reading USB drive appears 82 Jobs do not print ...83 ...Memory card...86 USB/parallel interface card...86 Solving paper feed problems...86 Paper frequently jams...86 Paper jam message remains after jam is cleared 87 Page that jammed does not reprint after you clear the jam 87 Solving print quality problems...87 Isolating print quality problems ...87 Repeating defects...88 Color...
Troubleshooting...82 Checking an unresponsive printer...82 Solving printing problems...82 Multiple-language PDFs do not print ...82 Control panel display is blank or displays only diamonds 82 Error message about reading USB drive appears 82 Jobs do not print ...83 ...Memory card...86 USB/parallel interface card...86 Solving paper feed problems...86 Paper frequently jams...86 Paper jam message remains after jam is cleared 87 Page that jammed does not reprint after you clear the jam 87 Solving print quality problems...87 Isolating print quality problems ...87 Repeating defects...88 Color...
User's Guide
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...Control panel display is securely attached to print in Adobe Acrobat. 2 Click the printer icon. For information regarding tested and approved USB flash memory devices, see the Lexmark Web site at www.lexmark.com. If Performing Self Test and Ready do not print Cause Documents contain unavailable ...Multiple-language PDFs do not appear, turn the printer back on . Solution 1 Open the document you have checked each of these possibilities, turn the printer off and then back on . Error message about 10 seconds, and then turn the printer off and contact Customer Support. The Print ...
...Control panel display is securely attached to print in Adobe Acrobat. 2 Click the printer icon. For information regarding tested and approved USB flash memory devices, see the Lexmark Web site at www.lexmark.com. If Performing Self Test and Ready do not print Cause Documents contain unavailable ...Multiple-language PDFs do not appear, turn the printer back on . Solution 1 Open the document you have checked each of these possibilities, turn the printer off and then back on . Error message about 10 seconds, and then turn the printer off and contact Customer Support. The Print ...
User's Guide
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...exit) bin is empty. For more information about installing a network printer, click View User's Guide and Documentation on the Lexmark Web site at www.lexmark.com. Jobs do not print Cause Solution Formatting error has occurred. • Print the job. (Only part of ...the job may print.) • Delete the job. Remove the stack of them. Internal print server is not ready to receive data. Printer has insufficient memory...
...exit) bin is empty. For more information about installing a network printer, click View User's Guide and Documentation on the Lexmark Web site at www.lexmark.com. Jobs do not print Cause Solution Formatting error has occurred. • Print the job. (Only part of ...the job may print.) • Delete the job. Remove the stack of them. Internal print server is not ready to receive data. Printer has insufficient memory...
User's Guide
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...51 transfer belt ordering 72 transparencies guidelines 39 loading 30 tray linking 36 troubleshooting checking an unresponsive printer 82 contacting Customer Support 100 error reading USB drive 82 FAQ about color printing 97 hard disk with adapter 86 troubleshooting, display display is blank 82 display shows only ...or background shading 91 toner rubs off 94 toner specks 94 uneven print density 92 troubleshooting, printer options drawers 85 flash memory card 85 infrared adapter 86 internal print server 86 memory card 86 option not working 85 USB/parallel interface card 86 U USB connector 26 USB ...
...51 transfer belt ordering 72 transparencies guidelines 39 loading 30 tray linking 36 troubleshooting checking an unresponsive printer 82 contacting Customer Support 100 error reading USB drive 82 FAQ about color printing 97 hard disk with adapter 86 troubleshooting, display display is blank 82 display shows only ...or background shading 91 toner rubs off 94 toner specks 94 uneven print density 92 troubleshooting, printer options drawers 85 flash memory card 85 infrared adapter 86 internal print server 86 memory card 86 option not working 85 USB/parallel interface card 86 U USB connector 26 USB ...
Menus and Messages Guide
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...pages, and the total number of memory, 38 Memory Full appears. 18 Off Sets the storage location for downloads RAM Notes: Flash • Storing downloads in flash memory or on the printer hard disk On Notes: • The statistics include a record of print errors, the print time, the job ...size in RAM, when the printer receives a job On that requires more memory than is available Notes: • Off is ...
...pages, and the total number of memory, 38 Memory Full appears. 18 Off Sets the storage location for downloads RAM Notes: Flash • Storing downloads in flash memory or on the printer hard disk On Notes: • The statistics include a record of print errors, the print time, the job ...size in RAM, when the printer receives a job On that requires more memory than is available Notes: • Off is ...
Menus and Messages Guide
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...color transitions Off Notes: • Off is R for Resident, F for Flash, K for Disk, and D for this menu item to be available. • Job Buffer Size must be installed in the printer... The flash memory option or printer hard disk ...cannot be Read/Write or Write protected. The font source abbreviation is the default setting. • Image Smoothing has no effect on images that option. PostScript menu Menu item Print PS Error Font Priority Image Smoothing PCL Emul menu Description Settings Prints a page containing the PostScript error if a PostScript On error...
...color transitions Off Notes: • Off is R for Resident, F for Flash, K for Disk, and D for this menu item to be available. • Job Buffer Size must be installed in the printer... The flash memory option or printer hard disk ...cannot be Read/Write or Write protected. The font source abbreviation is the default setting. • Image Smoothing has no effect on images that option. PostScript menu Menu item Print PS Error Font Priority Image Smoothing PCL Emul menu Description Settings Prints a page containing the PostScript error if a PostScript On error...
Menus and Messages Guide
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... The printer is ...number of copies you want appears, and then press . Clearing job accounting statistics The printer is performing a calibration operation to reclaim storage space occupied by deleted resources. Copies ... turn the printer off while this message is deleting selected jobs. Busy The printer is defragmenting the flash memory to adjust colors. Defragmenting Flash DO NOT POWER OFF The printer is busy .... Close the upper and lower doors to clear. 43 Canceling The printer is saving changes made in the printer. • Press to cancel the current print job. • ...
... The printer is ...number of copies you want appears, and then press . Clearing job accounting statistics The printer is performing a calibration operation to reclaim storage space occupied by deleted resources. Copies ... turn the printer off while this message is deleting selected jobs. Busy The printer is defragmenting the flash memory to adjust colors. Defragmenting Flash DO NOT POWER OFF The printer is busy .... Close the upper and lower doors to clear. 43 Canceling The printer is saving changes made in the printer. • Press to cancel the current print job. • ...
Menus and Messages Guide
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...to collate job • Press until Continue or Cancel job appears, and then press • Install additional printer memory. to clear the message and continue printing. 50 PPDS font error • Press until Continue appears, then press • Cancel the current print job. • Install... additional printer memory. to clear the message. 38 Memory Full • Press until Continue appears, then press • Cancel ...
...to collate job • Press until Continue or Cancel job appears, and then press • Install additional printer memory. to clear the message and continue printing. 50 PPDS font error • Press until Continue appears, then press • Cancel the current print job. • Install... additional printer memory. to clear the message. 38 Memory Full • Press until Continue appears, then press • Cancel ...
Menus and Messages Guide
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..., parity and data bits) are deleted. • Delete fonts, macros, and other data stored in the printer or print server. If the error message remains, the flash memory may be defective and require replacing. 54 Serial option error • Check that the serial cable is connected correctly and is not set correctly on . 56...
..., parity and data bits) are deleted. • Delete fonts, macros, and other data stored in the printer or print server. If the error message remains, the flash memory may be defective and require replacing. 54 Serial option error • Check that the serial cable is connected correctly and is not set correctly on . 56...
Menus and Messages Guide
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...8226; Install a larger hard disk. 63 Unformatted disk • Press until Continue appears, and then press to clear the message. If the error message remains, the hard disk may be defective and require replacing. 80 Fuser life warning • Press until Continue appears, and then press to...set to Disabled. 58 Too many flash options installed 1 Turn the printer power off. 2 Unplug the power cord from the wall outlet. 3 Remove the excess flash memory. 4 Connect the power cord to a properly grounded outlet. 5 Turn the printer power back on. 61 Remove defective hard disk • Press ...
...8226; Install a larger hard disk. 63 Unformatted disk • Press until Continue appears, and then press to clear the message. If the error message remains, the hard disk may be defective and require replacing. 80 Fuser life warning • Press until Continue appears, and then press to...set to Disabled. 58 Too many flash options installed 1 Turn the printer power off. 2 Unplug the power cord from the wall outlet. 3 Remove the excess flash memory. 4 Connect the power cord to a properly grounded outlet. 5 Turn the printer power back on. 61 Remove defective hard disk • Press ...
Menus and Messages Guide
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... PDF menu 27 PostScript menu 28 Power Saver 46 Print Directory menu 15 Print Fonts menu 14 Printer locked, enter PIN 46 printer messages 1565 Emulation error, load emulation option 48 200-250.yy Paper jam 52 31.72 Missing or Defective Cartridge 48... 32 Replace unsupported cartridge 48 34 Incorrect media 48 34 Short Paper 48 35 Insufficient memory to support Resource Save feature 49 37 Insufficient memory for Flash Memory Defragment operation 49 37 Insufficient memory...
... PDF menu 27 PostScript menu 28 Power Saver 46 Print Directory menu 15 Print Fonts menu 14 Printer locked, enter PIN 46 printer messages 1565 Emulation error, load emulation option 48 200-250.yy Paper jam 52 31.72 Missing or Defective Cartridge 48... 32 Replace unsupported cartridge 48 34 Incorrect media 48 34 Short Paper 48 35 Insufficient memory to support Resource Save feature 49 37 Insufficient memory for Flash Memory Defragment operation 49 37 Insufficient memory...
Menus and Messages Guide
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... 51 Defective flash detected 50 52 Not enough free space in flash memory for resources 50 53 Unformatted flash detected 50 54 Network software error 50 54 Serial option error 50 54 Standard network software error 50 55 Unsupported option in slot 50 56 Parallel port disabled 50 56 serial port ...disk 46 Programming flash 46 Programming system code 46 Ready 46 Remote Management Active 46 Remove all color supplies 47 Remove paper from standard output bin 47 Resetting Fuser Count 47 Resetting the printer 47 Restore Held Jobs? 47 Restoring Factory Defaults 47 Serial 47 Setup Required 47 Some held...
... 51 Defective flash detected 50 52 Not enough free space in flash memory for resources 50 53 Unformatted flash detected 50 54 Network software error 50 54 Serial option error 50 54 Standard network software error 50 55 Unsupported option in slot 50 56 Parallel port disabled 50 56 serial port ...disk 46 Programming flash 46 Programming system code 46 Ready 46 Remote Management Active 46 Remove all color supplies 47 Remove paper from standard output bin 47 Resetting Fuser Count 47 Resetting the printer 47 Restore Held Jobs? 47 Restoring Factory Defaults 47 Serial 47 Setup Required 47 Some held...
Technical Reference
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... Parameters 4-63 User Parameters 4-63 System Parameters 4-66 Device Parameters 4-72 Status and Error Messages 4-93 Tagged Binary Not Active 4-93 Tagged Binary Active 4-93 Status Messages 4-94 Switching Languages 5-1 SmartSwitch ...5-1 Setting SmartSwitch for Different Interfaces 5-2 Printer Job Language 5-2 Sniffing...5-3 Flash Memory and Disk 6-1 Resource Data Collection (Download Target 6-2 Storing Resources on Flash...
... Parameters 4-63 User Parameters 4-63 System Parameters 4-66 Device Parameters 4-72 Status and Error Messages 4-93 Tagged Binary Not Active 4-93 Tagged Binary Active 4-93 Status Messages 4-94 Switching Languages 5-1 SmartSwitch ...5-1 Setting SmartSwitch for Different Interfaces 5-2 Printer Job Language 5-2 Sniffing...5-3 Flash Memory and Disk 6-1 Resource Data Collection (Download Target 6-2 Storing Resources on Flash...
Technical Reference
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...PJL Status Readback Commands Applications can also be queried. In addition, the printer can request configuration and status information from the printer using the Status Readback commands. To determine which commands your printer supports, see "Table B-8: Status Readback Commands" on page 3-49.)... "Common Variables for Both Printer Languages" on page 3-12, and "Printer Unique Variables for Both Printer Languages" on page 3-19. • LPARM:PCL is used with variables specific to the host computer when asynchronous events occur, such as a memory error or a paper jam. Syntax...
...PJL Status Readback Commands Applications can also be queried. In addition, the printer can request configuration and status information from the printer using the Status Readback commands. To determine which commands your printer supports, see "Table B-8: Status Readback Commands" on page 3-49.)... "Common Variables for Both Printer Languages" on page 3-12, and "Printer Unique Variables for Both Printer Languages" on page 3-19. • LPARM:PCL is used with variables specific to the host computer when asynchronous events occur, such as a memory error or a paper jam. Syntax...
Technical Reference
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... Conditions Printer State Status Code Display String Online Status Intervention required: PPDS font error 30014 50 PPDS Font Error FALSE Intervention required: insufficient collation area 30016 37 Insufficient Collation Area FALSE Intervention required: insufficient defragment memory 30016 37 Insufficient Defrag Memory FALSE Intervention required: insufficient memory 30016 37 Insufficient Memory FALSE Intervention required: memory full 30016 38 Memory Full...
... Conditions Printer State Status Code Display String Online Status Intervention required: PPDS font error 30014 50 PPDS Font Error FALSE Intervention required: insufficient collation area 30016 37 Insufficient Collation Area FALSE Intervention required: insufficient defragment memory 30016 37 Insufficient Defrag Memory FALSE Intervention required: insufficient memory 30016 37 Insufficient Memory FALSE Intervention required: memory full 30016 38 Memory Full...
Technical Reference
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...Note: The Display String is returned in the current language. FALSE Intervention required: 30031 printer powered off deficient memory 30019 35 Res Save Off Deficient Memory FALSE Intervention required: insufficient fax buffer 30026 55 Insufficient Fax Buffer FALSE Intervention required: ...Parallel Port Disabled FALSE Intervention required: parallel port disabled 30018 56 Parallel Port Disabled FALSE Intervention required: parallel port error 30018 56 Parallel Port x Disabled FALSE Intervention required: standard USB port disabled 30018 56 Standard USB Port Disabled ...
...Note: The Display String is returned in the current language. FALSE Intervention required: 30031 printer powered off deficient memory 30019 35 Res Save Off Deficient Memory FALSE Intervention required: insufficient fax buffer 30026 55 Insufficient Fax Buffer FALSE Intervention required: ...Parallel Port Disabled FALSE Intervention required: parallel port disabled 30018 56 Parallel Port Disabled FALSE Intervention required: parallel port error 30018 56 Parallel Port x Disabled FALSE Intervention required: standard USB port disabled 30018 56 Standard USB Port Disabled ...
Technical Reference
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... PJL Table 3-13: PJL Messages for Auto-Continuable Conditions (Continued) Printer State Status Code Display String Online Status Intervention required: unformatted disk 30036...Maintenance FALSE Intervention required: resource save off deficient memory 30076 35 Res Save Off Deficient Memory FALSE Intervention required: insufficient collation area 30076 37... error 30112 54 Network x Software Error FALSE Intervention required: serial port x disabled 30112 56 Serial Port x Disabled FALSE Intervention required: serial option x error 30112 54 Serial Option x Error FALSE...
... PJL Table 3-13: PJL Messages for Auto-Continuable Conditions (Continued) Printer State Status Code Display String Online Status Intervention required: unformatted disk 30036...Maintenance FALSE Intervention required: resource save off deficient memory 30076 35 Res Save Off Deficient Memory FALSE Intervention required: insufficient collation area 30076 37... error 30112 54 Network x Software Error FALSE Intervention required: serial port x disabled 30112 56 Serial Port x Disabled FALSE Intervention required: serial option x error 30112 54 Serial Option x Error FALSE...
Technical Reference
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... device parameter for the specified device to update or create file Major change in systemdict. This operator is used. 4-18 PostScript Table 4-7: Unsuccessful devcontrol Parameter Error Codes Code 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 Meaning File system access ...No such device Invalid access to file requested Argument too large (filename, buffer) Invalid file descriptor or filename Catch all error or device error Unable to allocate memory for buffer, data structure Device busy Device not currently mounted Attempt to perform illegal IO operation No space to false....
... device parameter for the specified device to update or create file Major change in systemdict. This operator is used. 4-18 PostScript Table 4-7: Unsuccessful devcontrol Parameter Error Codes Code 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 Meaning File system access ...No such device Invalid access to file requested Argument too large (filename, buffer) Invalid file descriptor or filename Catch all error or device error Unable to allocate memory for buffer, data structure Device busy Device not currently mounted Attempt to perform illegal IO operation No space to false....