Troubleshooting Guide
Page 4
... in .) If marks occur down a page, a toner cartridge or photoconductor may help isolate print quality problems, print the print quality test pages: 1 Turn the printer off . 2 From the control panel, press and hold turning the printer on sequence, and then CONFIG MENU appears. 4 Press . 5 Press until Color Alignment appears, and then press again to...
... in .) If marks occur down a page, a toner cartridge or photoconductor may help isolate print quality problems, print the print quality test pages: 1 Turn the printer off . 2 From the control panel, press and hold turning the printer on sequence, and then CONFIG MENU appears. 4 Press . 5 Press until Color Alignment appears, and then press again to...
Troubleshooting Guide
Page 5
... RGB Brightness setting, or RGB Contrast setting from Print Properties before fusing to print. Replace the color cartridge causing the line. Streaked horizontal lines Example Cause Solution A toner cartridge is On. or worn. Print is too light Cause Solution Toner Darkness setting is too light,...from a new package. • Avoid textured media with rough finishes. • Make sure the media you are using. Resetting the Printer appears briefly, followed by a clock, and then Ready appears. Photoconductors are Clean the printhead dirty. Transfer belt is low. The ...
... RGB Brightness setting, or RGB Contrast setting from Print Properties before fusing to print. Replace the color cartridge causing the line. Streaked horizontal lines Example Cause Solution A toner cartridge is On. or worn. Print is too light Cause Solution Toner Darkness setting is too light,...from a new package. • Avoid textured media with rough finishes. • Make sure the media you are using. Resetting the Printer appears briefly, followed by a clock, and then Ready appears. Photoconductors are Clean the printhead dirty. Transfer belt is low. The ...
Troubleshooting Guide
Page 6
... Cause Solution The photoconductors are using transparencies that do not meet the printer specifications. empty. Replace the fuser. Note: This solution applies to Transparency. Toner cartridge is worn or defective. Transfer belt is worn or defective. Photoconductor ...quality is set to something is poor Cause Solution You are supported by the printer manufacturer. other than Transparency. Solution Reinstall or replace the cartridge. Replace the toner cartridge. 6 Toner is too dark. Replace the photoconductor. Select a different toner ...
... Cause Solution The photoconductors are using transparencies that do not meet the printer specifications. empty. Replace the fuser. Note: This solution applies to Transparency. Toner cartridge is worn or defective. Transfer belt is worn or defective. Photoconductor ...quality is set to something is poor Cause Solution You are supported by the printer manufacturer. other than Transparency. Solution Reinstall or replace the cartridge. Replace the toner cartridge. 6 Toner is too dark. Replace the photoconductor. Select a different toner ...
Troubleshooting Guide
Page 7
.... • Store paper in the media path. The fuser is defective Replace the toner cartridge. For example, cyan and yellow can be combined to produce a certain color. Printing presses, inkjet printers, and color laser printers create colors in this manner. CMYK color is color specified in a document to Heavy. Skewed print Cause Solution Guides in the selected tray are...
.... • Store paper in the media path. The fuser is defective Replace the toner cartridge. For example, cyan and yellow can be combined to produce a certain color. Printing presses, inkjet printers, and color laser printers create colors in this manner. CMYK color is color specified in a document to Heavy. Skewed print Cause Solution Guides in the selected tray are...
User's Guide
Page 5
... the manual feeder 68 Maintaining the printer 69 Storing supplies...69 Checking the status of supplies...69 Conserving supplies...69 Aligning the toner cartridges...69 Cleaning the printhead lenses...70 Ordering supplies...70 Ordering toner cartridges...71 Ordering a transfer belt...72 ...Ordering a waste toner box ...73 Ordering a fuser...73 Ordering photoconductors ...73 Moving the printer...73 Before moving the printer ...73 Moving the printer to another location ...74 Administrative support...
... the manual feeder 68 Maintaining the printer 69 Storing supplies...69 Checking the status of supplies...69 Conserving supplies...69 Aligning the toner cartridges...69 Cleaning the printhead lenses...70 Ordering supplies...70 Ordering toner cartridges...71 Ordering a transfer belt...72 ...Ordering a waste toner box ...73 Ordering a fuser...73 Ordering photoconductors ...73 Moving the printer...73 Before moving the printer ...73 Moving the printer to another location ...74 Administrative support...
User's Guide
Page 12
Supplies Menu Replace Supply Cyan Cartridge Magenta Cartridge Yellow Cartridge Black Cartridge Cyan PC Unit Magenta PC Unit Yellow PC Unit Black PC Unit Fuser Transfer Belt Paper Menu Default Source Paper Size/Type Configure MP Substitute ... Print Directory Settings Setup Menu Finishing Menu Quality Menu Utilities Menu PDF Menu PostScript Menu PCL Emul Menu HTML Menu Image Menu Learning about the printer 12 Consists of the numbers 0-9, a backspace button, and a pound button Menus list A number of menus are available to make it easy for you to the...
Supplies Menu Replace Supply Cyan Cartridge Magenta Cartridge Yellow Cartridge Black Cartridge Cyan PC Unit Magenta PC Unit Yellow PC Unit Black PC Unit Fuser Transfer Belt Paper Menu Default Source Paper Size/Type Configure MP Substitute ... Print Directory Settings Setup Menu Finishing Menu Quality Menu Utilities Menu PDF Menu PostScript Menu PCL Emul Menu HTML Menu Image Menu Learning about the printer 12 Consists of the numbers 0-9, a backspace button, and a pound button Menus list A number of menus are available to make it easy for you to the...
User's Guide
Page 40
...or laid finishes • Adjust the width guide to the sheet edge. Using labels Print samples on the card stock being considered for laser printers. For detailed information on label printing, characteristics, and design, see the Card Stock & Label Guide available on the leading and driver ... the edges, or releasing hazardous fumes. Adhesive material contaminates the printer and could void the printer and cartridge warranties. • Do not print within 1 mm (0.04 in .) strip on the Lexmark Web site at www.lexmark.com/publications. Print samples on the labels being considered for use...
...or laid finishes • Adjust the width guide to the sheet edge. Using labels Print samples on the card stock being considered for laser printers. For detailed information on label printing, characteristics, and design, see the Card Stock & Label Guide available on the leading and driver ... the edges, or releasing hazardous fumes. Adhesive material contaminates the printer and could void the printer and cartridge warranties. • Do not print within 1 mm (0.04 in .) strip on the Lexmark Web site at www.lexmark.com/publications. Print samples on the labels being considered for use...
User's Guide
Page 53
Remove all three color toner cartridges. 8 Place the toner cartridges in a clean, sturdy box. 9 Close the lower door. Printing 53 6 Close the box to protect the photoconductors from light. 7 Lift the small toner cartridge handles slightly and pull straight out.
Remove all three color toner cartridges. 8 Place the toner cartridges in a clean, sturdy box. 9 Close the lower door. Printing 53 6 Close the box to protect the photoconductors from light. 7 Lift the small toner cartridge handles slightly and pull straight out.
User's Guide
Page 55
... the Windows desktop 1 Minimize all programs to reveal the desktop. 2 Double-click the My Computer icon. 3 Double-click the Printers icon. 4 Double-click the printer icon. 5 Select the job to cancel. 3 From the keyboard, press Delete. Canceling appears. Canceling a print job from the... PC Unit missing 84 Magenta PC Unit missing 84 Yellow PC Unit missing 31 Missing or defective Cyan cartridge 31 Missing or defective Magenta cartridge 31 Missing or defective Yellow cartridge Canceling a print job There are several methods for canceling a print job. The Stopped screen appears. ...
... the Windows desktop 1 Minimize all programs to reveal the desktop. 2 Double-click the My Computer icon. 3 Double-click the Printers icon. 4 Double-click the printer icon. 5 Select the job to cancel. 3 From the keyboard, press Delete. Canceling appears. Canceling a print job from the... PC Unit missing 84 Magenta PC Unit missing 84 Yellow PC Unit missing 31 Missing or defective Cyan cartridge 31 Missing or defective Magenta cartridge 31 Missing or defective Yellow cartridge Canceling a print job There are several methods for canceling a print job. The Stopped screen appears. ...
User's Guide
Page 69
Store supplies right side up in their original packing until Color Alignment appears, and then press . 5 Press again to : • Direct sunlight • Temperatures above 35°C (95°F) • High humidity above 80% • Salty ... menus-See the Menus and Messages Guide for a listing of menus and supply status messages. • The IP address of a network printer-Type the IP address of the toner cartridges. Conserving supplies There are some settings that you can change from the control panel that will help you to print several copies...
Store supplies right side up in their original packing until Color Alignment appears, and then press . 5 Press again to : • Direct sunlight • Temperatures above 35°C (95°F) • High humidity above 80% • Salty ... menus-See the Menus and Messages Guide for a listing of menus and supply status messages. • The IP address of a network printer-Type the IP address of the toner cartridges. Conserving supplies There are some settings that you can change from the control panel that will help you to print several copies...
User's Guide
Page 70
...inner doors. 2 Remove all four toner cartridges. For more information, see "Removing the color supplies" on page 87. Warning: Do not touch the printhead lenses or they may be damaged. 5 Reinstall the toner cartridges. 6 Close the doors. Resetting the Printer appears briefly, followed by a clock, and... then Ready appears. Maintaining the printer 70 Ordering supplies To order supplies in your area. In other countries or regions, visit the Lexmark Web Site at 1-800-...
...inner doors. 2 Remove all four toner cartridges. For more information, see "Removing the color supplies" on page 87. Warning: Do not touch the printhead lenses or they may be damaged. 5 Reinstall the toner cartridges. 6 Close the doors. Resetting the Printer appears briefly, followed by a clock, and... then Ready appears. Maintaining the printer 70 Ordering supplies To order supplies in your area. In other countries or regions, visit the Lexmark Web Site at 1-800-...
User's Guide
Page 71
... paper. Note: Several hundred pages may be printed after one of the toner cartridge. 3 Reinsert the toner cartridge to continue printing. 4 Repeat this procedure multiple times until printed text and graphics remain faded. The recommended toner cartridges specifically designed for printer supplies assume printing on the control panel or when the print becomes faded...
... paper. Note: Several hundred pages may be printed after one of the toner cartridge. 3 Reinsert the toner cartridge to continue printing. 4 Repeat this procedure multiple times until printed text and graphics remain faded. The recommended toner cartridges specifically designed for printer supplies assume printing on the control panel or when the print becomes faded...
User's Guide
Page 72
... Program Toner Cartridge C5220KS Cyan Return Program Toner Cartridge C5200CS Magenta Return Program Toner Cartridge C5200MS Yellow Return Program Toner Cartridge C5200YS Black Return Program Toner Cartridge C5200KS Cyan Toner Cartridge C5222CS Magenta Toner Cartridge C5222MS Yellow Toner Cartridge C5222YS Black Toner Cartridge C5222KS Cyan Toner Cartridge C5202CS Magenta Toner Cartridge C5202MS Yellow Toner Cartridge C5202YS Black Toner Cartridge C5202KS For printer(s) C532, C534...
... Program Toner Cartridge C5220KS Cyan Return Program Toner Cartridge C5200CS Magenta Return Program Toner Cartridge C5200MS Yellow Return Program Toner Cartridge C5200YS Black Return Program Toner Cartridge C5200KS Cyan Toner Cartridge C5222CS Magenta Toner Cartridge C5222MS Yellow Toner Cartridge C5222YS Black Toner Cartridge C5222KS Cyan Toner Cartridge C5202CS Magenta Toner Cartridge C5202MS Yellow Toner Cartridge C5202YS Black Toner Cartridge C5202KS For printer(s) C532, C534...
User's Guide
Page 88
... A through L. Troubleshooting 88 Repeating defects ) ) Example Cause Solution If marks occur repeatedly only in one color and Replace the toner cartridge if the defects occur multiple times down a page, a toner cartridge every: or photoconductor may be defective. • 33.5 mm (1.32 in.) • 35.7 mm ... occur down the page repeatedly in all Replace the fuser if the defects occur every colors, the fuser may be defective. 116.2 mm (4.58 in.). Adjusting the color alignment 1 Make sure the printer is displayed, and then press . Note: If you have not resolved the issue,...
... A through L. Troubleshooting 88 Repeating defects ) ) Example Cause Solution If marks occur repeatedly only in one color and Replace the toner cartridge if the defects occur multiple times down a page, a toner cartridge every: or photoconductor may be defective. • 33.5 mm (1.32 in.) • 35.7 mm ... occur down the page repeatedly in all Replace the fuser if the defects occur every colors, the fuser may be defective. 116.2 mm (4.58 in.). Adjusting the color alignment 1 Make sure the printer is displayed, and then press . Note: If you have not resolved the issue,...
User's Guide
Page 89
..., empty, or worn. Solution Replace the color cartridge causing the line. Clean the printhead lenses. Photoconductors may be defective. Resetting the Printer appears briefly, followed by a clock, and then Ready appears. Photoconductors are dirty. Printhead lenses are defective. Streaked horizontal lines Example ABCDE ABCDE ABCDE Cause A toner cartridge is defective. Fuser is defective. Troubleshooting...
..., empty, or worn. Solution Replace the color cartridge causing the line. Clean the printhead lenses. Photoconductors may be defective. Resetting the Printer appears briefly, followed by a clock, and then Ready appears. Photoconductors are dirty. Printhead lenses are defective. Streaked horizontal lines Example ABCDE ABCDE ABCDE Cause A toner cartridge is defective. Fuser is defective. Troubleshooting...
User's Guide
Page 90
... Paper Type and Paper Weight settings match the type of media you are using. Toner is defective. Troubleshooting 90 Replace the toner cartridge. Color Saver is On. Replace the toner cartridge causing the streaks. Print is too light Cause Solution Toner Darkness setting is too light, RGB Brightness setting is too bright, or... vertical lines Example ABCDE ABCDE ABCDE Cause Solution Toner is smeared before sending the job to print. The media being used does not meet the printer specifications. • Load media from media.
... Paper Type and Paper Weight settings match the type of media you are using. Toner is defective. Troubleshooting 90 Replace the toner cartridge. Color Saver is On. Replace the toner cartridge causing the streaks. Print is too light Cause Solution Toner Darkness setting is too light, RGB Brightness setting is too bright, or... vertical lines Example ABCDE ABCDE ABCDE Cause Solution Toner is smeared before sending the job to print. The media being used does not meet the printer specifications. • Load media from media.
User's Guide
Page 91
...worn or defective. Replace the toner cartridge. Photoconductor is defective. Troubleshooting 91 into the paper tray. Paper Weight settings match the type of media you are using transparencies that do not meet Make sure the Paper Type and the printer specifications. Note: This solution applies to... print. manufacturer. Toner fog or background shading appears on the page Cause Toner cartridge is in the paper path. Toner is worn or defective. Replace the...
...worn or defective. Replace the toner cartridge. Photoconductor is defective. Troubleshooting 91 into the paper tray. Paper Weight settings match the type of media you are using transparencies that do not meet Make sure the Paper Type and the printer specifications. Note: This solution applies to... print. manufacturer. Toner fog or background shading appears on the page Cause Toner cartridge is in the paper path. Toner is worn or defective. Replace the...
User's Guide
Page 92
... edges Cause Downloaded font is low. Ghost images Example Cause The photoconductors are supported by the printer, the host computer, and the software application. Replace the toner cartridge. Photoconductor is too dark. Solution If you are using downloaded fonts, verify the fonts are ... • Make sure the Paper Type setting is defective. ABCDE ABCDE ABCDE Uneven print density Example ABCDE ABCDE ABCDE Cause Toner cartridge is correct for the media you are using . • Replace the photoconductors. Select a different toner darkness setting in the Print...
... edges Cause Downloaded font is low. Ghost images Example Cause The photoconductors are supported by the printer, the host computer, and the software application. Replace the toner cartridge. Photoconductor is too dark. Solution If you are using downloaded fonts, verify the fonts are ... • Make sure the Paper Type setting is defective. ABCDE ABCDE ABCDE Uneven print density Example ABCDE ABCDE ABCDE Cause Toner cartridge is correct for the media you are using . • Replace the photoconductors. Select a different toner darkness setting in the Print...
User's Guide
Page 93
...in the tray. Auto size sensing is defective. The media being used does not meet the printer specifications. Solid color pages Solution • Remove the toner cartridge from the printer. Photoconductor is set to Off, but did not set the Paper Size to A4. •... Guides in the selected tray are using media that meets the printer specifications. Printer requires servicing. Shake the cartridge back and forth several times, and then reinstall it. • Install a new toner cartridge. Clipped images Cause Solution Guides in the selected tray are set...
...in the tray. Auto size sensing is defective. The media being used does not meet the printer specifications. Solid color pages Solution • Remove the toner cartridge from the printer. Photoconductor is set to Off, but did not set the Paper Size to A4. •... Guides in the selected tray are using media that meets the printer specifications. Printer requires servicing. Shake the cartridge back and forth several times, and then reinstall it. • Install a new toner cartridge. Clipped images Cause Solution Guides in the selected tray are set...
User's Guide
Page 94
... a fresh package. • Store paper in the media path. Troubleshooting 94 Toner rubs off Solution Replace the defective or worn toner cartridges. Call for the type of paper or specialty media you use it. are worn or defective. The fuser is selected. Paper has been... stored in the printer. Cause Solution Specialty media is being used . Toner specks Cause Toner cartridges are using. Paper curl Cause Solution Paper Type and Paper Weight settings are not Change the Paper...
... a fresh package. • Store paper in the media path. Troubleshooting 94 Toner rubs off Solution Replace the defective or worn toner cartridges. Call for the type of paper or specialty media you use it. are worn or defective. The fuser is selected. Paper has been... stored in the printer. Cause Solution Specialty media is being used . Toner specks Cause Toner cartridges are using. Paper curl Cause Solution Paper Type and Paper Weight settings are not Change the Paper...
