Troubleshooting Guide
Page 4
... marks occur down a page, a toner cartridge or photoconductor may help isolate print quality problems, print the print quality test pages: 1 Turn the printer off . 2 From the control panel, press and hold turning the printer on . Solution • Adjust the color alignment. For more information about installing ...then press . may have not resolved the issue, adjust the color alignment again. Adjusting the color alignment 1 Make sure the printer is displayed, and then press . You may be defective. Note: If you have a printer part that number is turned off . 2 From the control ...
... marks occur down a page, a toner cartridge or photoconductor may help isolate print quality problems, print the print quality test pages: 1 Turn the printer off . 2 From the control panel, press and hold turning the printer on . Solution • Adjust the color alignment. For more information about installing ...then press . may have not resolved the issue, adjust the color alignment again. Adjusting the color alignment 1 Make sure the printer is displayed, and then press . You may be defective. Note: If you have a printer part that number is turned off . 2 From the control ...
Troubleshooting Guide
Page 5
... Press . 11 Press until Exit Config Menu appears, and then press . Turn Color Saver off. Replace the toner cartridge. Replace the color cartridge causing the line. lenses. Photoconductors may be defective. Replace the photoconductor units. 9 Repeat steps 6 through 8 to print. Resetting the Printer appears briefly, followed by a clock, and then Ready appears. Replace the...
... Press . 11 Press until Exit Config Menu appears, and then press . Turn Color Saver off. Replace the toner cartridge. Replace the color cartridge causing the line. lenses. Photoconductors may be defective. Replace the photoconductor units. 9 Repeat steps 6 through 8 to print. Resetting the Printer appears briefly, followed by a clock, and then Ready appears. Replace the...
Troubleshooting Guide
Page 6
... into humidity. Ghost images Example Cause Solution The photoconductors are supported by the printer manufacturer. Replace the toner cartridge. 6 The media being used does not meet the printer specifications. Avoid textured media with rough finishes. Note: This solution applies to print... poor Cause Solution You are using transparencies that do not meet the printer specifications. Photoconductor is defective. Toner is too dark. Gray background Example Cause Solution Toner darkness setting is in the Print Properties before sending the job to ...
... into humidity. Ghost images Example Cause Solution The photoconductors are supported by the printer manufacturer. Replace the toner cartridge. 6 The media being used does not meet the printer specifications. Avoid textured media with rough finishes. Note: This solution applies to print... poor Cause Solution You are using transparencies that do not meet the printer specifications. Photoconductor is defective. Toner is too dark. Gray background Example Cause Solution Toner darkness setting is in the Print Properties before sending the job to ...
Troubleshooting Guide
Page 7
... object in nature. What is selected. For example, cyan and yellow can be printed in various amounts to create yellow. Printing presses, inkjet printers, and color laser printers create colors in nature. that meets the printer specifications. Toner rubs off Cause Solution Specialty media is being used does not Make sure you use it . • Install a new...
... object in nature. What is selected. For example, cyan and yellow can be printed in various amounts to create yellow. Printing presses, inkjet printers, and color laser printers create colors in nature. that meets the printer specifications. Toner rubs off Cause Solution Specialty media is being used does not Make sure you use it . • Install a new...
Troubleshooting Guide
Page 8
... slightly increase (or decrease) the amount of toner being used to each color plane. Manual Color Correction may be too red, then decreasing both magenta and yellow could potentially improve color preferences. Selecting which the printer cannot exactly reproduce the desired color, users should I use for the chosen color. The color information is not useful if the software...
... slightly increase (or decrease) the amount of toner being used to each color plane. Manual Color Correction may be too red, then decreasing both magenta and yellow could potentially improve color preferences. Selecting which the printer cannot exactly reproduce the desired color, users should I use for the chosen color. The color information is not useful if the software...
User's Guide
Page 5
......69 Cleaning the printhead lenses...70 Ordering supplies...70 Ordering toner cartridges...71 Ordering a transfer belt...72 Ordering a waste toner box ...73 Ordering a fuser...73 Ordering photoconductors ...73 Moving the printer...73 Before moving the printer ...73 Moving the printer to another location ...74 Administrative support 75 Adjusting the brightness or contrast of the display...
......69 Cleaning the printhead lenses...70 Ordering supplies...70 Ordering toner cartridges...71 Ordering a transfer belt...72 Ordering a waste toner box ...73 Ordering a fuser...73 Ordering photoconductors ...73 Moving the printer...73 Before moving the printer ...73 Moving the printer to another location ...74 Administrative support 75 Adjusting the brightness or contrast of the display...
User's Guide
Page 6
Troubleshooting...82 Checking an unresponsive printer...82 Solving printing problems...82 Multiple-language PDFs do not print ...82 Control panel display is blank or displays only diamonds 82 Error message about ......88 Dark lines...89 Light colored line, white line, or incorrectly colored line 89 Streaked horizontal lines ...89 Streaked vertical lines ...90 Print is too light ...90 Print irregularities...91 Print is too dark...91 Transparency print quality is poor ...91 Toner fog or background shading appears on the page 91 Gray background...
Troubleshooting...82 Checking an unresponsive printer...82 Solving printing problems...82 Multiple-language PDFs do not print ...82 Control panel display is blank or displays only diamonds 82 Error message about ......88 Dark lines...89 Light colored line, white line, or incorrectly colored line 89 Streaked horizontal lines ...89 Streaked vertical lines ...90 Print is too light ...90 Print irregularities...91 Print is too dark...91 Transparency print quality is poor ...91 Toner fog or background shading appears on the page 91 Gray background...
User's Guide
Page 7
Incorrect margins...93 Skewed print...93 Blank pages...93 Solid color pages ...93 Paper curl ...94 Toner specks ...94 Toner rubs off ...94 Solving color quality problems...95 Quality menu ...95 Frequently Asked Questions (FAQ) about color printing 97 Contacting Customer Support...100 Notices...102 Power consumption...105 Index...108 Contents 7
Incorrect margins...93 Skewed print...93 Blank pages...93 Solid color pages ...93 Paper curl ...94 Toner specks ...94 Toner rubs off ...94 Solving color quality problems...95 Quality menu ...95 Frequently Asked Questions (FAQ) about color printing 97 Contacting Customer Support...100 Notices...102 Power consumption...105 Index...108 Contents 7
User's Guide
Page 11
... lists. These screens are only available when the printer is needed. Stops all printer activity A list of the printer, such as Ready. • Supplies messages-Provide information about the printer 11 Learning about supplies, such as Toner Low. • Show-me screens-Provide instructions for resolving common printer errors. Press or to scroll through values or...
... lists. These screens are only available when the printer is needed. Stops all printer activity A list of the printer, such as Ready. • Supplies messages-Provide information about the printer 11 Learning about supplies, such as Toner Low. • Show-me screens-Provide instructions for resolving common printer errors. Press or to scroll through values or...
User's Guide
Page 37
...Curl can degrade its performance. For 60 to 90 g/m2 (16 to 48 hours before printing by storing it . If media is too rough, toner cannot fuse to it is time to high temperatures. This content provides the media with a high degree of the media. If media is too smooth..., it is exposed to use grain long fibers. Weight The printer can cause feeding problems. Smoothness Media smoothness directly affects print quality. Leave media in the same environment as cotton possesses characteristics that can occur after...
...Curl can degrade its performance. For 60 to 90 g/m2 (16 to 48 hours before printing by storing it . If media is too rough, toner cannot fuse to it is time to high temperatures. This content provides the media with a high degree of the media. If media is too smooth..., it is exposed to use grain long fibers. Weight The printer can cause feeding problems. Smoothness Media smoothness directly affects print quality. Leave media in the same environment as cotton possesses characteristics that can occur after...
User's Guide
Page 38
... process. • Avoid papers with rough or heavily textured surfaces. User papers printed with heat-resistant inks designed for laser printers. Preprinted papers such as optical character recognition (OCR) forms In some cases, registration can be affected by the temperature in the... printer fuser • Preprinted media that are not affected by hand. • Do not mix media sizes, types, or weights in toner. Selecting preprinted forms and letterhead Use these requirements; Use inks that requires a...
... process. • Avoid papers with rough or heavily textured surfaces. User papers printed with heat-resistant inks designed for laser printers. Preprinted papers such as optical character recognition (OCR) forms In some cases, registration can be affected by the temperature in the... printer fuser • Preprinted media that are not affected by hand. • Do not mix media sizes, types, or weights in toner. Selecting preprinted forms and letterhead Use these requirements; Use inks that requires a...
User's Guide
Page 50
...load them into the paper tray facedown with the top of the page facing you. Printing only black text and graphics To print with black toner only for CONFIG MENU to Normal. 10 From the Print options area, select Odd numbered pages . 11 Click Print. Printing the print ...File Print. 8 From the drop-down list, choose Paper Handling. 9 Make sure Page order is set to Color Lock Out mode, and remove and store the color printing supplies. Resetting the Printer appears briefly, followed by a clock, and then Ready appears. The print quality test pages print. 5 Press until Prt Quality...
...load them into the paper tray facedown with the top of the page facing you. Printing only black text and graphics To print with black toner only for CONFIG MENU to Normal. 10 From the Print options area, select Odd numbered pages . 11 Click Print. Printing the print ...File Print. 8 From the drop-down list, choose Paper Handling. 9 Make sure Page order is set to Color Lock Out mode, and remove and store the color printing supplies. Resetting the Printer appears briefly, followed by a clock, and then Ready appears. The print quality test pages print. 5 Press until Prt Quality...
User's Guide
Page 53
6 Close the box to protect the photoconductors from light. 7 Lift the small toner cartridge handles slightly and pull straight out. Printing 53 Remove all three color toner cartridges. 8 Place the toner cartridges in a clean, sturdy box. 9 Close the lower door.
6 Close the box to protect the photoconductors from light. 7 Lift the small toner cartridge handles slightly and pull straight out. Printing 53 Remove all three color toner cartridges. 8 Place the toner cartridges in a clean, sturdy box. 9 Close the lower door.
User's Guide
Page 69
...;F) • High humidity above 80% • Salty air • Corrosive gases • Heavy dust Checking the status of a network printer in their original packing until Color Alignment appears, and then press . 5 Press again to print the alignment page. If you need to print several copies, you can check... are some settings that you can change from the control panel that will help you to conserve toner and paper. Store supplies right side up in the address bar of the toner cartridges. Storing supplies Choose a cool, clean storage area for accuracy before printing the remaining copies....
...;F) • High humidity above 80% • Salty air • Corrosive gases • Heavy dust Checking the status of a network printer in their original packing until Color Alignment appears, and then press . 5 Press again to print the alignment page. If you need to print several copies, you can check... are some settings that you can change from the control panel that will help you to conserve toner and paper. Store supplies right side up in the address bar of the toner cartridges. Storing supplies Choose a cool, clean storage area for accuracy before printing the remaining copies....
User's Guide
Page 70
For more information, see "Removing the color supplies" on page 87. Ordering supplies To order supplies in your area. In other countries or regions, visit the Lexmark Web Site at 1-800-539-6275 for this procedure. 3 Locate the four printhead lenses. 1 1 Printhead ... the toner cartridges. 6 Close the doors. 6 Press until Set A appears, and then press . 7 From the printed sheet, find the straightest of compressed air. Maintaining the printer 70 Warning: To avoid overexposing the photoconductors, do not remove the photoconductors for information about Lexmark authorized ...
For more information, see "Removing the color supplies" on page 87. Ordering supplies To order supplies in your area. In other countries or regions, visit the Lexmark Web Site at 1-800-539-6275 for this procedure. 3 Locate the four printhead lenses. 1 1 Printhead ... the toner cartridges. 6 Close the doors. 6 Press until Set A appears, and then press . 7 From the printed sheet, find the straightest of compressed air. Maintaining the printer 70 Warning: To avoid overexposing the photoconductors, do not remove the photoconductors for information about Lexmark authorized ...
User's Guide
Page 71
...: Part name Cyan Extra High Yield Return Program Toner Cartridge Part number C5340CX For printer(s) C534 Magenta Extra High Yield Return Program Toner Cartridge C5340MX C534 Yellow Extra High Yield Return Program Toner Cartridge C5340YX C534 Cyan Extra High Yield Toner Cartridge C5342CX C534 Magenta Extra High Yield Toner Cartridge C5342MX C534 Yellow Extra High Yield...
...: Part name Cyan Extra High Yield Return Program Toner Cartridge Part number C5340CX For printer(s) C534 Magenta Extra High Yield Return Program Toner Cartridge C5340MX C534 Yellow Extra High Yield Return Program Toner Cartridge C5340YX C534 Cyan Extra High Yield Toner Cartridge C5342CX C534 Magenta Extra High Yield Toner Cartridge C5342MX C534 Yellow Extra High Yield...
User's Guide
Page 72
... C5220KS Cyan Return Program Toner Cartridge C5200CS Magenta Return Program Toner Cartridge C5200MS Yellow Return Program Toner Cartridge C5200YS Black Return Program Toner Cartridge C5200KS Cyan Toner Cartridge C5222CS Magenta Toner Cartridge C5222MS Yellow Toner Cartridge C5222YS Black Toner Cartridge C5222KS Cyan Toner Cartridge C5202CS Magenta Toner Cartridge C5202MS Yellow Toner Cartridge C5202YS Black Toner Cartridge C5202KS For printer(s) C532, C534 C532, C534...
... C5220KS Cyan Return Program Toner Cartridge C5200CS Magenta Return Program Toner Cartridge C5200MS Yellow Return Program Toner Cartridge C5200YS Black Return Program Toner Cartridge C5200KS Cyan Toner Cartridge C5222CS Magenta Toner Cartridge C5222MS Yellow Toner Cartridge C5222YS Black Toner Cartridge C5222KS Cyan Toner Cartridge C5202CS Magenta Toner Cartridge C5202MS Yellow Toner Cartridge C5202YS Black Toner Cartridge C5202KS For printer(s) C532, C534 C532, C534...
User's Guide
Page 73
... appears, you need to order replacement photoconductor(s). Ordering a waste toner box When 82 Waste Toner Box Nearly Full or 82 Replace Waste Toner Box appears, you need to order a replacement waste toner box. Make sure one is not covered by improper moving the printer CAUTION: The printer weighs 25.40 kg (56 lb); When Replace Fuser...
... appears, you need to order replacement photoconductor(s). Ordering a waste toner box When 82 Waste Toner Box Nearly Full or 82 Replace Waste Toner Box appears, you need to order a replacement waste toner box. Make sure one is not covered by improper moving the printer CAUTION: The printer weighs 25.40 kg (56 lb); When Replace Fuser...
User's Guide
Page 88
... Remove and reinstall the photoconductors. For more information about installing supplies, see "Adjusting the color alignment" on . 3 Release both buttons when Performing Self Test appears. The printer performs its power-on the Software and Documentation CD. Troubleshooting 88 Repeating defects ) ) ...Example Cause Solution If marks occur repeatedly only in one color and Replace the toner cartridge if the defects occur multiple times down a page, a toner cartridge every...
... Remove and reinstall the photoconductors. For more information about installing supplies, see "Adjusting the color alignment" on . 3 Release both buttons when Performing Self Test appears. The printer performs its power-on the Software and Documentation CD. Troubleshooting 88 Repeating defects ) ) ...Example Cause Solution If marks occur repeatedly only in one color and Replace the toner cartridge if the defects occur multiple times down a page, a toner cartridge every...
User's Guide
Page 89
Resetting the Printer appears briefly, followed by a clock, and then Ready appears. Replace the photoconductor units. Replace the photoconductor units. Troubleshooting 89 Light colored line, white line, or incorrectly colored line Example ABCDE ABCDE Cause Toner cartridge is defective or worn. Solution Replace the color cartridge causing the line. Replace the transfer belt. Fuser is defective...
Resetting the Printer appears briefly, followed by a clock, and then Ready appears. Replace the photoconductor units. Replace the photoconductor units. Troubleshooting 89 Light colored line, white line, or incorrectly colored line Example ABCDE ABCDE Cause Toner cartridge is defective or worn. Solution Replace the color cartridge causing the line. Replace the transfer belt. Fuser is defective...