Troubleshooting Guide
Page 1
... of paper from the bin is blank or displays only diamonds Cause Solution Printer self test failed. Once you have properly installed the print server and configured the printer for network printing. Lexmark™ C53x Troubleshooting Guide Troubleshooting Checking an unresponsive printer If your printer. • If you are using a USB port, make sure: • The power...
... of paper from the bin is blank or displays only diamonds Cause Solution Printer self test failed. Once you have properly installed the print server and configured the printer for network printing. Lexmark™ C53x Troubleshooting Guide Troubleshooting Checking an unresponsive printer If your printer. • If you are using a USB port, make sure: • The power...
Troubleshooting Guide
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...adapter Make sure the hard disk is securely connected to the printer system board. The computer and printer are on the Lexmark Web site at www.lexmark.com. For information about 10 seconds, and then turn the printer on the Software and Documentation CD. Make sure the stack of... and that it is installed: • Turn the printer off, wait for about installing software for specific options follows. Paper jam message remains after it is securely connected, and the network software is correctly set up . Troubleshooting for network printing, click View User's Guide and Documentation...
...adapter Make sure the hard disk is securely connected to the printer system board. The computer and printer are on the Lexmark Web site at www.lexmark.com. For information about 10 seconds, and then turn the printer on the Software and Documentation CD. Make sure the stack of... and that it is installed: • Turn the printer off, wait for about installing software for specific options follows. Paper jam message remains after it is securely connected, and the network software is correctly set up . Troubleshooting for network printing, click View User's Guide and Documentation...
Troubleshooting Guide
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... control panel. You need to the default pages of color samples accessible from the Quality menu using this page that surround a specific color of the network printer. For other countries/regions, visit the Lexmark Web site at www.lexmark.com. 9 This provides a way to the IP address...Documentation CD. The default increment is also listed on the display, and the troubleshooting steps you clear the existing information and enter new values The process can help identify which Color Sample pages to scan more specific increment. Contacting Customer Support When you are ...
... control panel. You need to the default pages of color samples accessible from the Quality menu using this page that surround a specific color of the network printer. For other countries/regions, visit the Lexmark Web site at www.lexmark.com. 9 This provides a way to the IP address...Documentation CD. The default increment is also listed on the display, and the troubleshooting steps you clear the existing information and enter new values The process can help identify which Color Sample pages to scan more specific increment. Contacting Customer Support When you are ...
User's Guide
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Troubleshooting...82 Checking an unresponsive printer...82 Solving printing problems...82 Multiple-language PDFs do not print ...82 Control panel display is blank or displays only diamonds 82 Error message about ... reprint after you clear the jam 87 Solving print quality problems...87 Isolating print quality problems ...87 Repeating defects...88 Color misregistration...88 Dark lines...89 Light colored line, white line, or incorrectly colored line 89 Streaked horizontal lines ...89 Streaked vertical lines ...90 Print is too light ...90 Print irregularities...91 Print...
Troubleshooting...82 Checking an unresponsive printer...82 Solving printing problems...82 Multiple-language PDFs do not print ...82 Control panel display is blank or displays only diamonds 82 Error message about ... reprint after you clear the jam 87 Solving print quality problems...87 Isolating print quality problems ...87 Repeating defects...88 Color misregistration...88 Dark lines...89 Light colored line, white line, or incorrectly colored line 89 Streaked horizontal lines ...89 Streaked vertical lines ...90 Print is too light ...90 Print irregularities...91 Print...
User's Guide
Page 82
... tested and approved USB flash memory devices, see the Lexmark Web site at www.lexmark.com. Control panel display is securely attached to print in Adobe Acrobat. 2 Click the printer icon. Solution Turn the printer off, wait about reading USB drive appears USB device may... The Print dialog appears. 3 Select Print as image. 4 Click OK. Troubleshooting 82 Troubleshooting Checking an unresponsive printer If your printer is not responding, make sure: • The power cord is plugged into the printer and a properly grounded electrical outlet. • The electrical outlet is not turned...
... tested and approved USB flash memory devices, see the Lexmark Web site at www.lexmark.com. Control panel display is securely attached to print in Adobe Acrobat. 2 Click the printer icon. Solution Turn the printer off, wait about reading USB drive appears USB device may... The Print dialog appears. 3 Select Print as image. 4 Click OK. Troubleshooting 82 Troubleshooting Checking an unresponsive printer If your printer is not responding, make sure: • The power cord is plugged into the printer and a properly grounded electrical outlet. • The electrical outlet is not turned...
User's Guide
Page 83
... receive data. Remove the stack of the printer software are also available on the Lexmark Web site at www.lexmark.com. Wrong printer software is empty. For more information about installing a network printer, click View User's Guide and Documentation on the display...printer for network printing. Specified output (exit) bin is not connected properly. Load media in the tray. Free up properly Verify that you are running Windows 2000, Windows XP, or Windows Server 2003 and using a recommended cable. • Make sure the connection is not ready to the Ready state. Troubleshooting...
... receive data. Remove the stack of the printer software are also available on the Lexmark Web site at www.lexmark.com. Wrong printer software is empty. For more information about installing a network printer, click View User's Guide and Documentation on the display...printer for network printing. Specified output (exit) bin is not connected properly. Load media in the tray. Free up properly Verify that you are running Windows 2000, Windows XP, or Windows Server 2003 and using a recommended cable. • Make sure the connection is not ready to the Ready state. Troubleshooting...
User's Guide
Page 84
... Ready Hex appears on to exit Hex Trace mode. Job prints from the wrong tray or on the Software and Documentation CD. Troubleshooting 84 Incorrect characters print Cause Solution Printer is not configured properly. Solution • Make sure the media size and type are the same in both trays. • ..., and then press . 5 Press until Off appears, and then press . Solution Make sure the Paper Size and Paper Type specified in the printer software match the paper size and type in the tray. Tray linking does not work Cause Tray linking is in Hex Trace mode. Turn the...
... Ready Hex appears on to exit Hex Trace mode. Job prints from the wrong tray or on the Software and Documentation CD. Troubleshooting 84 Incorrect characters print Cause Solution Printer is not configured properly. Solution • Make sure the media size and type are the same in both trays. • ..., and then press . 5 Press until Off appears, and then press . Solution Make sure the Paper Size and Paper Type specified in the printer software match the paper size and type in the tray. Tray linking does not work Cause Tray linking is in Hex Trace mode. Turn the...
User's Guide
Page 85
...not collate Cause Solution Collate is set up in the Chooser. Add printer memory or an optional hard disk. Troubleshooting for about 10 seconds, and then turn the printer on the Software and Documentation CD. Printer does not have enough memory. If the suggested corrective action does not.... If this does not fix the problem, unplug the printer, and then check the connection between the drawer and printer is secure. • Make sure the media is selected in the Installed Options list. Troubleshooting 85 Reduce the complexity of the print job by eliminating ...
...not collate Cause Solution Collate is set up in the Chooser. Add printer memory or an optional hard disk. Troubleshooting for about 10 seconds, and then turn the printer on the Software and Documentation CD. Printer does not have enough memory. If the suggested corrective action does not.... If this does not fix the problem, unplug the printer, and then check the connection between the drawer and printer is secure. • Make sure the media is selected in the Installed Options list. Troubleshooting 85 Reduce the complexity of the print job by eliminating ...
User's Guide
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... securely connected, and the network software is securely connected to the printer system board. position for network printing, click View User's Guide and Documentation on the multipurpose feeder. Troubleshooting 86 The computer and printer are on a level surface. • The angle of communication ... is securely connected to the printer system board. For information about installing software for the paper size loaded. For detailed specifications, see "Installing an internal print server or port interface card" on the Lexmark Web site at www.lexmark.com. Internal print server ...
... securely connected, and the network software is securely connected to the printer system board. position for network printing, click View User's Guide and Documentation on the multipurpose feeder. Troubleshooting 86 The computer and printer are on a level surface. • The angle of communication ... is securely connected to the printer system board. For information about installing software for the paper size loaded. For detailed specifications, see "Installing an internal print server or port interface card" on the Lexmark Web site at www.lexmark.com. Internal print server ...
User's Guide
Page 87
...remains on sequence, and then CONFIG MENU appears. 4 Press until Prt Quality Pgs appears, and then press . The printer performs its power-on the control panel until all the pages print. 5 After the print quality test pages print, ... Customer Support. Paper jam message remains after you clear the jam Cause Jam Recovery in the following topics may have a printer part that jammed does not reprint after jam is set to Auto or On: 1 Press . 2 Press until Settings ... Jam Recovery appears, and then press . 6 Press until Exit Config Menu appears, and then press . Troubleshooting 87
...remains on sequence, and then CONFIG MENU appears. 4 Press until Prt Quality Pgs appears, and then press . The printer performs its power-on the control panel until all the pages print. 5 After the print quality test pages print, ... Customer Support. Paper jam message remains after you clear the jam Cause Jam Recovery in the following topics may have a printer part that jammed does not reprint after jam is set to Auto or On: 1 Press . 2 Press until Settings ... Jam Recovery appears, and then press . 6 Press until Exit Config Menu appears, and then press . Troubleshooting 87
User's Guide
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...Troubleshooting 88 Color misregistration Example ABCDE ABCDE Cause Solution Color has shifted outside of the 20 lines beside the letter A. 8 Press or until Set A appears, and then press . 7 From the printed sheet, find the straightest of the appropriate area or has been superimposed over another color area. • Adjust the color alignment. Adjusting the color... alignment 1 Make sure the printer is turned off. 2 From the control panel, press ...
...Troubleshooting 88 Color misregistration Example ABCDE ABCDE Cause Solution Color has shifted outside of the 20 lines beside the letter A. 8 Press or until Set A appears, and then press . 7 From the printed sheet, find the straightest of the appropriate area or has been superimposed over another color area. • Adjust the color alignment. Adjusting the color... alignment 1 Make sure the printer is turned off. 2 From the control panel, press ...
User's Guide
Page 89
... units. 10 Press . 11 Press until Exit Config Menu appears, and then press . Solution Replace the color cartridge causing the line. Fuser is defective. Resetting the Printer appears briefly, followed by a clock, and then Ready appears. Dark lines Example ABCDE ABCDE ABCDE Cause Toner...If the problem is defective. Transfer belt is on the back of the page, replace the transfer belt. Light colored line, white line, or incorrectly colored line Example ABCDE ABCDE Cause Toner cartridge is defective, empty, or worn. Printhead lenses are defective. Replace the transfer...
... units. 10 Press . 11 Press until Exit Config Menu appears, and then press . Solution Replace the color cartridge causing the line. Fuser is defective. Resetting the Printer appears briefly, followed by a clock, and then Ready appears. Dark lines Example ABCDE ABCDE ABCDE Cause Toner...If the problem is defective. Transfer belt is on the back of the page, replace the transfer belt. Light colored line, white line, or incorrectly colored line Example ABCDE ABCDE Cause Toner cartridge is defective, empty, or worn. Printhead lenses are defective. Replace the transfer...
User's Guide
Page 90
... is defective. Toner cartridge is defective or worn. The media being used does not meet the printer specifications. • Load media from media. Transfer belt is low. Toner is defective. Troubleshooting 90 another tray. Replace the toner cartridge causing the streaks. Replace the transfer belt. Note: ... damp. • Make sure the Paper Type and Paper Weight settings match the type of media you are using. Turn Color Saver off. Streaked vertical lines Example ABCDE ABCDE ABCDE Cause Solution Toner is smeared before sending the job to print. Replace the ...
... is defective. Toner cartridge is defective or worn. The media being used does not meet the printer specifications. • Load media from media. Transfer belt is low. Toner is defective. Troubleshooting 90 another tray. Replace the toner cartridge causing the streaks. Replace the transfer belt. Note: ... damp. • Make sure the Paper Type and Paper Weight settings match the type of media you are using. Turn Color Saver off. Streaked vertical lines Example ABCDE ABCDE ABCDE Cause Solution Toner is smeared before sending the job to print. Replace the ...
User's Guide
Page 91
...Transparency. Call for the tray you are using transparencies that do not meet Make sure the Paper Type and the printer specifications. Note: This solution applies to something other than Transparency. Transparency print quality is poor Cause Solution You are...Replace the photoconductor. Paper Weight settings match the type of media you are using . Replace the fuser. Replace the transfer belt. Troubleshooting 91 Select a different Toner Darkness setting, RGB Brightness setting, or RGB Contrast setting from a fresh package high humidity. A toner...
...Transparency. Call for the tray you are using transparencies that do not meet Make sure the Paper Type and the printer specifications. Note: This solution applies to something other than Transparency. Transparency print quality is poor Cause Solution You are...Replace the photoconductor. Paper Weight settings match the type of media you are using . Replace the fuser. Replace the transfer belt. Troubleshooting 91 Select a different Toner Darkness setting, RGB Brightness setting, or RGB Contrast setting from a fresh package high humidity. A toner...
User's Guide
Page 92
...defective. Solution • Make sure the Paper Type setting is low. Replace the toner cartridge. Solution If you are supported by the printer, the host computer, and the software application. Gray background Example Cause Solution Toner darkness setting is defective. ABCDE ABCDE ABCDE Uneven print.... Select a different toner darkness setting in the Print Properties before sending the job to print. Solution Replace the toner cartridge. Troubleshooting 92 Replace the photoconductor. Ghost images Example Cause The photoconductors are not functioning properly.
...defective. Solution • Make sure the Paper Type setting is low. Replace the toner cartridge. Solution If you are supported by the printer, the host computer, and the software application. Gray background Example Cause Solution Toner darkness setting is defective. ABCDE ABCDE ABCDE Uneven print.... Select a different toner darkness setting in the Print Properties before sending the job to print. Solution Replace the toner cartridge. Troubleshooting 92 Replace the photoconductor. Ghost images Example Cause The photoconductors are not functioning properly.
User's Guide
Page 93
...different paper Move the guides in the tray to the proper positions for the size loaded. Solid color pages Solution • Remove the toner cartridge from the printer. Photoconductor is loaded in the tray. Replace the photoconductor. Solution Remove and then reinstall the ... is loaded in the tray. size loaded. Replace the toner cartridge. Printer requires servicing. Make sure you loaded a different size paper in a tray. Cause Photoconductor is installed incorrectly. Troubleshooting 93 Call for the media size loaded in the tray. Clipped images Cause...
...different paper Move the guides in the tray to the proper positions for the size loaded. Solid color pages Solution • Remove the toner cartridge from the printer. Photoconductor is loaded in the tray. Replace the photoconductor. Solution Remove and then reinstall the ... is loaded in the tray. size loaded. Replace the toner cartridge. Printer requires servicing. Make sure you loaded a different size paper in a tray. Cause Photoconductor is installed incorrectly. Troubleshooting 93 Call for the media size loaded in the tray. Clipped images Cause...
User's Guide
Page 94
...wrapper until you match the paper or specialty media loaded in the media path. Toner rubs off Solution Replace the defective or worn toner cartridges. Troubleshooting 94 Paper has been stored in a high humidity environment. • Load paper from a fresh package. • Store paper in the ...Call for the type of paper or specialty media you use it. are worn or defective. Cause Solution Specialty media is in the printer. Make sure the correct Media Type is worn or defective. Toner specks Cause Toner cartridges are using. necessary, change Paper Texture from ...
...wrapper until you match the paper or specialty media loaded in the media path. Toner rubs off Solution Replace the defective or worn toner cartridges. Troubleshooting 94 Paper has been stored in a high humidity environment. • Load paper from a fresh package. • Store paper in the ...Call for the type of paper or specialty media you use it. are worn or defective. Cause Solution Specialty media is in the printer. Make sure the correct Media Type is worn or defective. Toner specks Cause Toner cartridges are using. necessary, change Paper Texture from ...
User's Guide
Page 95
...Web Server, type the network printer IP address in a browser window. Specifies the printed output resolution Notes: 1200 dpi 4800 CQ • 4800 CQ is the default setting. This setting increases gloss. Color Black Only Adjusts the color output on the printed page ...smaller number can be used to solve typical color problems. Quality menu Menu item Print Mode Color Correction Print Resolution Toner Darkness Enhance Fine Lines Description Settings Specifies whether images are impossible to each object on the printed page. Troubleshooting 95 Off Manual • Auto is ...
...Web Server, type the network printer IP address in a browser window. Specifies the printed output resolution Notes: 1200 dpi 4800 CQ • 4800 CQ is the default setting. This setting increases gloss. Color Black Only Adjusts the color output on the printed page ...smaller number can be used to solve typical color problems. Quality menu Menu item Print Mode Color Correction Print Resolution Toner Darkness Enhance Fine Lines Description Settings Specifies whether images are impossible to each object on the printed page. Troubleshooting 95 Off Manual • Auto is ...
User's Guide
Page 96
...This does not affect files where CMYK color specifications are being used . Adjusts saturation in network printers. These pages can be used for each color Note: 0 is by the PCL emulation printer software. Type the IP address of the printer in the printer sRGB Display sRGB Vivid Notes: Display-... to get the desired printed output. Troubleshooting 96 On The amount of colored boxes along Off-RGB with the RGB or CMYK combination that creates the color US CMYK observed. Prints sample pages for graphics and images. Vivid • Color samples consist of a series of toner...
...This does not affect files where CMYK color specifications are being used . Adjusts saturation in network printers. These pages can be used for each color Note: 0 is by the PCL emulation printer software. Type the IP address of the printer in the printer sRGB Display sRGB Vivid Notes: Display-... to get the desired printed output. Troubleshooting 96 On The amount of colored boxes along Off-RGB with the RGB or CMYK combination that creates the color US CMYK observed. Prints sample pages for graphics and images. Vivid • Color samples consist of a series of toner...
User's Guide
Page 97
... is the default setting. Customizes the CMYK color conversions US CMYK Notes: Euro CMYK • US CMYK is the default setting. Color adjustments are made on printer algorithms. Color alignment is finished. • Color variations in output Notes: • Calibrating starts... as room temperature and humidity. Troubleshooting 97 This is selected. Initiates a recalibration of colors observed in this menu is preferred for neutral gray colors. • sRGB Vivid applies a color table that tries to produce a certain color. Calibrating appears on a computer ...
... is the default setting. Customizes the CMYK color conversions US CMYK Notes: Euro CMYK • US CMYK is the default setting. Color adjustments are made on printer algorithms. Color alignment is finished. • Color variations in output Notes: • Calibrating starts... as room temperature and humidity. Troubleshooting 97 This is selected. Initiates a recalibration of colors observed in this menu is preferred for neutral gray colors. • sRGB Vivid applies a color table that tries to produce a certain color. Calibrating appears on a computer ...