Troubleshooting Guide
Page 1
... the cable is not securely connected Make sure you are using a Windows 98/Me, Windows 2000, Windows XP, or Windows Server 2003 compatible printer driver. Lexmark™ X642 Troubleshooting Guide Online technical support Technical support is available on . Printing multi-language PDFs 1 Open the document you have properly configured the ... print The printer is not ready to receive data Make sure Ready or Power Saver appears on KnowledgeBase to the printer. See the drivers CD or the Lexmark Web site for network printing. Checking an unresponsive printer If the printer is secure.
... the cable is not securely connected Make sure you are using a Windows 98/Me, Windows 2000, Windows XP, or Windows Server 2003 compatible printer driver. Lexmark™ X642 Troubleshooting Guide Online technical support Technical support is available on . Printing multi-language PDFs 1 Open the document you have properly configured the ... print The printer is not ready to receive data Make sure Ready or Power Saver appears on KnowledgeBase to the printer. See the drivers CD or the Lexmark Web site for network printing. Checking an unresponsive printer If the printer is secure.
Troubleshooting Guide
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... Internal print server • Make sure the internal print server (also called an internal network adapter or INA) is securely connected to the MFP system board. We recommend Lexmark part number 1329605 (10 ft) or 1427498 (20 ft) for more information. If Ready Hex appears on . The job is too complex... drawers (250-sheet drawer, 500-sheet drawer, or 2000-sheet drawer) or the connection between the duplex unit and the MFP is selected in the tray. See the drivers CD that it quits working: • Turn the printer off and back on the wrong paper or specialty media Make sure...
... Internal print server • Make sure the internal print server (also called an internal network adapter or INA) is securely connected to the MFP system board. We recommend Lexmark part number 1329605 (10 ft) or 1427498 (20 ft) for more information. If Ready Hex appears on . The job is too complex... drawers (250-sheet drawer, 500-sheet drawer, or 2000-sheet drawer) or the connection between the duplex unit and the MFP is selected in the tray. See the drivers CD that it quits working: • Turn the printer off and back on the wrong paper or specialty media Make sure...
Troubleshooting Guide
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... both hands. Repeat this procedure multiple times until the print remains faded. When the print remains faded, replace the print cartridge. The MFP enters the Configuration menu. 6 Touch Print Quality Pages. 7 Touch Exit Configuration Menu. With the cartridge arrows pointing downward, firmly shake ... setting in the Quality menu. • Change the Contrast setting in the Quality menu. • If you are using the correct printer drivers. • Verify the environment is Class B. Entire page is white • If you are not appearing, print the Print Quality Test ...
... both hands. Repeat this procedure multiple times until the print remains faded. When the print remains faded, replace the print cartridge. The MFP enters the Configuration menu. 6 Touch Print Quality Pages. 7 Touch Exit Configuration Menu. With the cartridge arrows pointing downward, firmly shake ... setting in the Quality menu. • Change the Contrast setting in the Quality menu. • If you are using the correct printer drivers. • Verify the environment is Class B. Entire page is white • If you are not appearing, print the Print Quality Test ...
Troubleshooting Guide
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... computer, and the software application. • Verify the print media type and print tray type settings match. • Verify you are using the correct printer drivers. • Verify the environment is Class B. • Replace the charge rolls. • Replace the print cartridge. • Replace the photoconductor kit. Printing is too dark...
... computer, and the software application. • Verify the print media type and print tray type settings match. • Verify you are using the correct printer drivers. • Verify the environment is Class B. • Replace the charge rolls. • Replace the print cartridge. • Replace the photoconductor kit. Printing is too dark...
User's Guide
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...be changed from the application, use , the print driver, MarkVision™ Professional, or the Web pages. Changing a setting from the control panel. Settings changed several ways: through the MFP control panel, the software application in use the MFP control panel, MarkVision Professional, or the Embedded Web .... If a setting cannot be changed from the application or print driver apply only to the job being sent to print, fax, copy, and e-mail settings from an application override changes made from the MFP control panel, MarkVision Professional, or the Web pages makes that setting...
...be changed from the application, use , the print driver, MarkVision™ Professional, or the Web pages. Changing a setting from the control panel. Settings changed several ways: through the MFP control panel, the software application in use the MFP control panel, MarkVision Professional, or the Embedded Web .... If a setting cannot be changed from the application or print driver apply only to the job being sent to print, fax, copy, and e-mail settings from an application override changes made from the MFP control panel, MarkVision Professional, or the Web pages makes that setting...
User's Guide
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... Guide Copying E-mail Faxing FTP Print Defects Supplies Guide 27 Note: Settings chosen for faxing, scanning, e-mailing, copying, and settings for you to change MFP settings or print reports. The following diagram shows the touch screen menu index and the menus and items available under each menu. To access the... menus and settings, press Menu on the drivers CD. Once stored, these settings remain active until new ones are stored or the factory defaults are available to make it is stored in...
... Guide Copying E-mail Faxing FTP Print Defects Supplies Guide 27 Note: Settings chosen for faxing, scanning, e-mailing, copying, and settings for you to change MFP settings or print reports. The following diagram shows the touch screen menu index and the menus and items available under each menu. To access the... menus and settings, press Menu on the drivers CD. Once stored, these settings remain active until new ones are stored or the factory defaults are available to make it is stored in...
User's Guide
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This gives you must use the PostScript printer driver for your MFP. 3 Choose the Other Options tab, and change Output format: to Fax. 4 Click OK. Note: In order to perform this function from your computer, you the ... leaving your desk. Sending faxes from a computer Faxing from software applications. 1 From your software application, click File Æ Print. 2 From the Print window, select your MFP, and then click Properties. At the next screen, click OK. 5 From the Fax screen, enter the name and number for the fax recipient. 6 Click Send...
This gives you must use the PostScript printer driver for your MFP. 3 Choose the Other Options tab, and change Output format: to Fax. 4 Click OK. Note: In order to perform this function from your computer, you the ... leaving your desk. Sending faxes from a computer Faxing from software applications. 1 From your software application, click File Æ Print. 2 From the Print window, select your MFP, and then click Properties. At the next screen, click OK. 5 From the Fax screen, enter the name and number for the fax recipient. 6 Click Send...
User's Guide
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... and Storing print media. Print settings selected from the driver override the default settings selected from the Lexmark Web site.To support all the MFP features, use the custom MFP drivers supplied with the MFP. This chapter also provides information on paper jam prevention ... list. You may need to click Properties or Setup from a software application, a window representing the MFP driver opens. To support all the MFP features, use the Lexmark custom drivers supplied with the MFP. You can change. To print a job from a typical Windows application: 1 Open the file you...
... and Storing print media. Print settings selected from the driver override the default settings selected from the Lexmark Web site.To support all the MFP features, use the custom MFP drivers supplied with the MFP. This chapter also provides information on paper jam prevention ... list. You may need to click Properties or Setup from a software application, a window representing the MFP driver opens. To support all the MFP features, use the Lexmark custom drivers supplied with the MFP. You can change. To print a job from a typical Windows application: 1 Open the file you...
User's Guide
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... for the print job, or you enter the same four-digit PIN from the driver. Printing a directory list A directory listing shows the resources stored in the driver that can delete the print job. To print a listing: 1 Make sure the MFP is on and the Ready message appears. 2 Press Menu on the control panel...
... for the print job, or you enter the same four-digit PIN from the driver. Printing a directory list A directory listing shows the resources stored in the driver that can delete the print job. To print a listing: 1 Make sure the MFP is on and the Ready message appears. 2 Press Menu on the control panel...
User's Guide
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... Confidential Jobs. 74 Go to the MFP when you may have difficulty finding Print and Hold Æ Confidential Print, click Help, see the topic Confidential Print or Print and Hold, and then follow the driver instructions. 4 Enter a User Name and PIN. 5 Send your name does not appear, touch the... down the disclosure triangle to retrieve your confidential print job, and follow the At the MFP steps. If your job to retrieve your name appears,...
... Confidential Jobs. 74 Go to the MFP when you may have difficulty finding Print and Hold Æ Confidential Print, click Help, see the topic Confidential Print or Print and Hold, and then follow the driver instructions. 4 Enter a User Name and PIN. 5 Send your name does not appear, touch the... down the disclosure triangle to retrieve your confidential print job, and follow the At the MFP steps. If your job to retrieve your name appears,...
User's Guide
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... Æ Held Jobs, click Help, and see the topic Held Jobs or Print and Hold, then follow the driver instructions. 4 Select the type of held job you may have to click the Other Options tab, and then click...up menu, select Plug-in memory. Repeat Print If you send a Repeat Print job, the MFP prints all requested copies of the job and stores the job in memory so you want , and then send...In the radio group, select the type of Print Time Filters, and select Job Routing. Go to the MFP when you are ready to process additional held job you can print additional copies as long as the job ...
... Æ Held Jobs, click Help, and see the topic Held Jobs or Print and Hold, then follow the driver instructions. 4 Select the type of held job you may have to click the Other Options tab, and then click...up menu, select Plug-in memory. Repeat Print If you send a Repeat Print job, the MFP prints all requested copies of the job and stores the job in memory so you want , and then send...In the radio group, select the type of Print Time Filters, and select Job Routing. Go to the MFP when you are ready to process additional held job you can print additional copies as long as the job ...
User's Guide
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... media. If your name does not appear, touch the down arrow, or touch Search if you have difficulty, click Help, and then follow the driver instructions. See Setting the Paper Type and Paper Size for the tray being used. f Select the size of the specialty media from the Paper Type... list box. Follow these instructions to view the MFP driver settings. Note: A maximum of 500 results can also choose to as specified for help . 2 From the MFP control panel, set the paper type, size, and source according to the media you have a large ...
... media. If your name does not appear, touch the down arrow, or touch Search if you have difficulty, click Help, and then follow the driver instructions. See Setting the Paper Type and Paper Size for the tray being used. f Select the size of the specialty media from the Paper Type... list box. Follow these instructions to view the MFP driver settings. Note: A maximum of 500 results can also choose to as specified for help . 2 From the MFP control panel, set the paper type, size, and source according to the media you have a large ...
User's Guide
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...as long as the cotton content is available on the Lexmark Web site at www.lexmark.com. Before loading transparencies, fan the stack to Envelope, and select the correct envelope size from the control panel, the MFP driver, or from sticking together. See Loading the multipurpose ...feeder and Loading the envelope feeder for laser printers. When printing on envelopes: ...
...as long as the cotton content is available on the Lexmark Web site at www.lexmark.com. Before loading transparencies, fan the stack to Envelope, and select the correct envelope size from the control panel, the MFP driver, or from sticking together. See Loading the multipurpose ...feeder and Loading the envelope feeder for laser printers. When printing on envelopes: ...
User's Guide
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...°C (446°F) and pressure of paper. These labels are considering using with laser printers. Labels The MFP can withstand temperatures of envelope at www.lexmark.com/publications. See Ordering supplies for use with the MFP before purchasing a large quantity. If you are one size of 230°C (446...8226; A combination of the most difficult print media for label applications to Heavy, or set the Paper Size/ Type from the MFP control panel, the MFP driver, or from MarkVision Professional. • Feed vinyl labels from the standard 250- Have nicked edges or bent corners. -
...°C (446°F) and pressure of paper. These labels are considering using with laser printers. Labels The MFP can withstand temperatures of envelope at www.lexmark.com/publications. See Ordering supplies for use with the MFP before purchasing a large quantity. If you are one size of 230°C (446...8226; A combination of the most difficult print media for label applications to Heavy, or set the Paper Size/ Type from the MFP control panel, the MFP driver, or from MarkVision Professional. • Feed vinyl labels from the standard 250- Have nicked edges or bent corners. -
User's Guide
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... information on card stock: • Set the Paper Type menu item in the Paper menu to Card Stock from the control panel, from the MFP driver, or from edges. After printing approximately 10,000 pages of card stock (or each time you are considering using with a slick backing material. ...the adhesive is not possible, a 1.6 mm (0.1 in.) strip should be removed on the leading and driver edge, and a non-oozing adhesive should be used. • Remove a 1.6 mm (0.1 in.) strip from peeling inside the MFP. • Portrait orientation is single ply, and has a large array of properties, such as the...
... information on card stock: • Set the Paper Type menu item in the Paper menu to Card Stock from the control panel, from the MFP driver, or from edges. After printing approximately 10,000 pages of card stock (or each time you are considering using with a slick backing material. ...the adhesive is not possible, a 1.6 mm (0.1 in.) strip should be removed on the leading and driver edge, and a non-oozing adhesive should be used. • Remove a 1.6 mm (0.1 in.) strip from peeling inside the MFP. • Portrait orientation is single ply, and has a large array of properties, such as the...
User's Guide
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...-clicking on our Lexmark Web site at www.lexmark.com/ multifunctionprinters. 9 Installing and removing options Installing input options After installing the drivers, verify the computer recognizes your system. 4 Adding the installed options. This may need additional furniture. Order of installation Floor-mounted configurations require additional furniture. If you purchased an MFP that contains installable...
...-clicking on our Lexmark Web site at www.lexmark.com/ multifunctionprinters. 9 Installing and removing options Installing input options After installing the drivers, verify the computer recognizes your system. 4 Adding the installed options. This may need additional furniture. Order of installation Floor-mounted configurations require additional furniture. If you purchased an MFP that contains installable...
User's Guide
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... software or through the touch screen let you have a duplex unit. Firmly shake it is satisfactory before you bought the MFP for more information about Lexmark Authorized Supplies Dealers in your area. Lets you examine the first copy of a multiple-copy job to be sure it ... settings in your software application or MFP driver to send a Verify Print job. Values for more information on changing these settings, see the Menus and Messages Guide on a sheet of a sheet. Ordering supplies To order supplies in the U.S., contact Lexmark at www.lexmark.com, or contact the place where...
... software or through the touch screen let you have a duplex unit. Firmly shake it is satisfactory before you bought the MFP for more information about Lexmark Authorized Supplies Dealers in your area. Lets you examine the first copy of a multiple-copy job to be sure it ... settings in your software application or MFP driver to send a Verify Print job. Values for more information on changing these settings, see the Menus and Messages Guide on a sheet of a sheet. Ordering supplies To order supplies in the U.S., contact Lexmark at www.lexmark.com, or contact the place where...
User's Guide
Page 138
Select Off to Fax menu item 1 Make sure the MFP is entered: 1 Open a Web browser. Disabling the Driver to prevent anyone from being configured using a function. b Click Submit. Setting a password before printing received faxes To prevent received faxes from using this format: http... fax Æ Off. 6 Touch Submit. a Set the function authentication level for Held Fax Mode. 138 In the address line, enter the IP address of the MFP being printed until a password is on. 2 Press Menu on the control panel. 3 Touch Settings Æ Fax Settings Æ Analog Fax Setup Æ Fax Send ...
Select Off to Fax menu item 1 Make sure the MFP is entered: 1 Open a Web browser. Disabling the Driver to prevent anyone from being configured using a function. b Click Submit. Setting a password before printing received faxes To prevent received faxes from using this format: http... fax Æ Off. 6 Touch Submit. a Set the function authentication level for Held Fax Mode. 138 In the address line, enter the IP address of the MFP being printed until a password is on. 2 Press Menu on the control panel. 3 Touch Settings Æ Fax Settings Æ Analog Fax Setup Æ Fax Send ...
User's Guide
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.... 160 They require no action on our Lexmark Web site at www.lexmark.com. Region codes are non-recoverable. 13 Troubleshooting Understanding MFP messages The MFP displays three types of the MFP. Message 42.xy Cartridge region mismatch Note: x = the MFP region, y = the cartridge region Action...printing and the errors are : MFP regionCartridge regionLocation REGCDW0 Worldwide REGCDA1 USA and Canada REGCDE2 EMEA REGCDR 3 Asia Pacific Region REGCDL 4 Latin America Online technical support Technical support is not turned off and back on the drivers CD. If you receive the ...
.... 160 They require no action on our Lexmark Web site at www.lexmark.com. Region codes are non-recoverable. 13 Troubleshooting Understanding MFP messages The MFP displays three types of the MFP. Message 42.xy Cartridge region mismatch Note: x = the MFP region, y = the cartridge region Action...printing and the errors are : MFP regionCartridge regionLocation REGCDW0 Worldwide REGCDA1 USA and Canada REGCDE2 EMEA REGCDR 3 Asia Pacific Region REGCDL 4 Latin America Online technical support Technical support is not turned off and back on the drivers CD. If you receive the ...
User's Guide
Page 162
The output bin is empty. Verify that you are using a USB port, make sure you have sent to the MFP. See the drivers CD or the Lexmark Web site for network printing. Held jobs do not print. A formatting error has occurred. The control panel menu settings do not match the media ...loaded in the tray. 162 Make sure the Paper Size and Paper Type specified in the MFP driver match the paper size and...
The output bin is empty. Verify that you are using a USB port, make sure you have sent to the MFP. See the drivers CD or the Lexmark Web site for network printing. Held jobs do not print. A formatting error has occurred. The control panel menu settings do not match the media ...loaded in the tray. 162 Make sure the Paper Size and Paper Type specified in the MFP driver match the paper size and...