Troubleshooting Guide
Page 1
... printer is securely attached to a file • Verify you are using the printer driver associated with the printer. • If you are printing to the printer and the host computer, print server, option, or other network device. Lexmark™ X642 Troubleshooting Guide Online technical support Technical support is full Remove the stack...; Free up properly or is empty Load paper in Adobe Acrobat. 2 Click the printer icon. 3 Check the Print as image box. 4 Click OK. See the drivers CD or the Lexmark Web site for network printing.
... printer is securely attached to a file • Verify you are using the printer driver associated with the printer. • If you are printing to the printer and the host computer, print server, option, or other network device. Lexmark™ X642 Troubleshooting Guide Online technical support Technical support is full Remove the stack...; Free up properly or is empty Load paper in Adobe Acrobat. 2 Click the printer icon. 3 Check the Print as image box. 4 Click OK. See the drivers CD or the Lexmark Web site for network printing.
Troubleshooting Guide
Page 2
...the connection between drawers (250-sheet drawer, 500-sheet drawer, or 2000-sheet drawer) or the connection between the duplex unit and the MFP is secure. We recommend Lexmark part number 1329605 (10 ft) or 1427498 (20 ft) for more details. Large jobs do not collate Collate is not set to On.... Envelope feeder • Make sure the connection between the option and printer. • Print the menu settings page and check to Off in the driver overrides the setting in the tray. If the duplex unit is listed on the wrong paper or specialty media Make sure the Paper Size and...
...the connection between drawers (250-sheet drawer, 500-sheet drawer, or 2000-sheet drawer) or the connection between the duplex unit and the MFP is secure. We recommend Lexmark part number 1329605 (10 ft) or 1427498 (20 ft) for more details. Large jobs do not collate Collate is not set to On.... Envelope feeder • Make sure the connection between the option and printer. • Print the menu settings page and check to Off in the driver overrides the setting in the tray. If the duplex unit is listed on the wrong paper or specialty media Make sure the Paper Size and...
Troubleshooting Guide
Page 4
...media that is installed correctly. • The Toner Darkness setting may be printed. Printing the print quality test pages 3 Turn the MFP off the page Toner fog or background shading appears on . To utilize the remaining toner, remove the cartridge by gripping the handles with...Defects Guide. To utilize the remaining toner, remove the cartridge by gripping the handles with both hands. repeating defects are using the correct printer drivers. • Verify the environment is Class B. • Replace the charge rolls. • Replace the print cartridge. The printer restarts ...
...media that is installed correctly. • The Toner Darkness setting may be printed. Printing the print quality test pages 3 Turn the MFP off the page Toner fog or background shading appears on . To utilize the remaining toner, remove the cartridge by gripping the handles with...Defects Guide. To utilize the remaining toner, remove the cartridge by gripping the handles with both hands. repeating defects are using the correct printer drivers. • Verify the environment is Class B. • Replace the charge rolls. • Replace the print cartridge. The printer restarts ...
Troubleshooting Guide
Page 5
... computer, and the software application. • Verify the print media type and print tray type settings match. • Verify you are using the correct printer drivers. • Verify the environment is cut off on the page Characters have jagged or uneven The job prints, but the top and side edges margins...
... computer, and the software application. • Verify the print media type and print tray type settings match. • Verify you are using the correct printer drivers. • Verify the environment is cut off on the page Characters have jagged or uneven The job prints, but the top and side edges margins...
User's Guide
Page 14
... several ways: through the MFP control panel, the software application in use the MFP control panel, MarkVision Professional, or the Embedded Web Server (EWS) pages. The MFP control panel consists of: 14 Changing a setting from the application, use , the print driver, MarkVision™ Professional, or... the Web pages. Understanding the MFP control panel MFP and scanner settings can be changed from the MFP control panel, MarkVision Professional, or the Web pages makes that setting ...
... several ways: through the MFP control panel, the software application in use the MFP control panel, MarkVision Professional, or the Embedded Web Server (EWS) pages. The MFP control panel consists of: 14 Changing a setting from the application, use , the print driver, MarkVision™ Professional, or... the Web pages. Understanding the MFP control panel MFP and scanner settings can be changed from the MFP control panel, MarkVision Professional, or the Web pages makes that setting ...
User's Guide
Page 27
... the touch screen menu index and the menus and items available under each menu. To access the menus and settings, press Menu on the drivers CD. When a value or setting is selected and saved, it easy for printing from the application may override the settings selected from the... control panel. Note: Settings chosen for faxing, scanning, e-mailing, copying, and settings for you to make it is stored in MFP memory. Paper Menu Default Source Paper Size/Type Configure MP Substitute Size Paper Texture Paper Weight Paper Loading Custom Types Custom Names Universal Setup Reports...
... the touch screen menu index and the menus and items available under each menu. To access the menus and settings, press Menu on the drivers CD. When a value or setting is selected and saved, it easy for printing from the application may override the settings selected from the... control panel. Note: Settings chosen for faxing, scanning, e-mailing, copying, and settings for you to make it is stored in MFP memory. Paper Menu Default Source Paper Size/Type Configure MP Substitute Size Paper Texture Paper Weight Paper Loading Custom Types Custom Names Universal Setup Reports...
User's Guide
Page 51
.... Sending faxes from a computer Faxing from software applications. 1 From your software application, click File Æ Print. 2 From the Print window, select your MFP. 3 Choose the Other Options tab, and change Output format: to Fax. 4 Click OK. This gives you the flexibility of the person for whom you... must use the PostScript printer driver for the fax recipient. 6 Click Send to enter additional destinations. 8 Touch Fax It. Note: In order to perform this function from your desk....
.... Sending faxes from a computer Faxing from software applications. 1 From your software application, click File Æ Print. 2 From the Print window, select your MFP. 3 Choose the Other Options tab, and change Output format: to Fax. 4 Click OK. This gives you the flexibility of the person for whom you... must use the PostScript printer driver for the fax recipient. 6 Click Send to enter additional destinations. 8 Touch Fax It. Note: In order to perform this function from your desk....
User's Guide
Page 68
...Click Properties or Setup to click Properties or Setup from a software application, a window representing the MFP driver opens. To support all the MFP features, use the Lexmark custom drivers supplied with a feature in the dialog. This chapter also provides information on the first screen,...driver packages and Lexmark driver support, are available from the Lexmark Web site.To support all the MFP features, use the custom MFP drivers supplied with the MFP. You may need to adjust MFP settings that lets your computer communicate with the MFP. Sending a job to print An MFP driver...
...Click Properties or Setup to click Properties or Setup from a software application, a window representing the MFP driver opens. To support all the MFP features, use the Lexmark custom drivers supplied with a feature in the dialog. This chapter also provides information on the first screen,...driver packages and Lexmark driver support, are available from the Lexmark Web site.To support all the MFP features, use the custom MFP drivers supplied with the MFP. You may need to adjust MFP settings that lets your computer communicate with the MFP. Sending a job to print An MFP driver...
User's Guide
Page 73
...name associated with your job is held in MFP memory until you send a confidential job to hold the job in the driver that can be four digits using the MFP can print the job without the PIN. 73...are there to any type of print job that you can print all your user name from the driver. Printing a font sample list To print samples of the fonts currently available for the print job...jobs, or select an individual print job. You can then choose the number of copies for the MFP: 1 Make sure the MFP is on and the Ready message appears. 2 Press Menu on the control panel. 3 Touch Reports....
...name associated with your job is held in MFP memory until you send a confidential job to hold the job in the driver that can be four digits using the MFP can print the job without the PIN. 73...are there to any type of print job that you can print all your user name from the driver. Printing a font sample list To print samples of the fonts currently available for the print job...jobs, or select an individual print job. You can then choose the number of copies for the MFP: 1 Make sure the MFP is on and the Ready message appears. 2 Press Menu on the control panel. 3 Touch Reports....
User's Guide
Page 74
...Print, click Help, see the topic Confidential Print or Print and Hold, and then follow the driver instructions. 4 Enter a User Name and PIN. 5 Send your confidential print job, and follow the At the MFP steps. Macintosh 1 From a word processor, spreadsheet, browser, or other application, select File ...198; Print. 2 Click Properties. (If there is not a choice on the operating system, you have to the MFP. Windows 1 From a word processor, spreadsheet, browser, or other application, select File Æ Print. 2 In the Copies & Pages or General pop-...
...Print, click Help, see the topic Confidential Print or Print and Hold, and then follow the driver instructions. 4 Enter a User Name and PIN. 5 Send your confidential print job, and follow the At the MFP steps. Macintosh 1 From a word processor, spreadsheet, browser, or other application, select File ...198; Print. 2 Click Properties. (If there is not a choice on the operating system, you have to the MFP. Windows 1 From a word processor, spreadsheet, browser, or other application, select File Æ Print. 2 In the Copies & Pages or General pop-...
User's Guide
Page 76
... the topic Held Jobs or Print and Hold, then follow the driver instructions. 4 Select the type of held job you want , enter a user name, and then send your job to retrieve your confidential print job, and follow the At the MFP steps. c In the pop-up menu, select Job Routing. 3 In the...
... the topic Held Jobs or Print and Hold, then follow the driver instructions. 4 Select the type of held job you want , enter a user name, and then send your job to retrieve your confidential print job, and follow the At the MFP steps. c In the pop-up menu, select Job Routing. 3 In the...
User's Guide
Page 77
...results can also choose to the media you want to input the number of held jobs. The last four are some referred to view the MFP driver settings. b Click Properties (or Options, Printer, or Setup, depending on ) from the Paper Size list box. 77 See Loading standard .... Note: If you have a large number of copies, and then touch Print. At the MFP 1 Touch Held Jobs. 2 Touch your name appears, or touch Search if you have difficulty, click Help, and then follow the driver instructions. Windows a From a word processor, spreadsheet, browser, or other application, select File ...
...results can also choose to the media you want to input the number of held jobs. The last four are some referred to view the MFP driver settings. b Click Properties (or Options, Printer, or Setup, depending on ) from the Paper Size list box. 77 See Loading standard .... Note: If you have a large number of copies, and then touch Print. At the MFP 1 Touch Held Jobs. 2 Touch your name appears, or touch Search if you have difficulty, click Help, and then follow the driver instructions. Windows a From a word processor, spreadsheet, browser, or other application, select File ...
User's Guide
Page 103
...that heat transparencies to Envelope, and select the correct envelope size from the control panel, the MFP driver, or from MarkVision™ Professional. • For best performance, use envelopes made from sticking... interlocking design. 103 Always print samples on the transparencies you are designed for use in laser printers. • Set the Paper Size/Type in the Paper menu to 10 envelopes...cotton content is available on the Lexmark Web site at www.lexmark.com. Try a sample of the transparency cause poor print quality. Transparencies The MFP can print directly on transparencies ...
...that heat transparencies to Envelope, and select the correct envelope size from the control panel, the MFP driver, or from MarkVision™ Professional. • For best performance, use envelopes made from sticking... interlocking design. 103 Always print samples on the transparencies you are designed for use in laser printers. • Set the Paper Size/Type in the Paper menu to 10 envelopes...cotton content is available on the Lexmark Web site at www.lexmark.com. Try a sample of the transparency cause poor print quality. Transparencies The MFP can print directly on transparencies ...
User's Guide
Page 104
... pages of labels (or each time you are considering using with laser printers. Have nicked edges or bent corners. - See Ordering supplies for use with the MFP before purchasing a large quantity. For detailed information on the Lexmark Web site at a time in the Paper menu. or 500...176;F) and pressure of the most difficult print media for label applications to Heavy, or set the Paper Size/ Type from the MFP control panel, the MFP driver, or from MarkVision Professional. • Feed vinyl labels from the standard 250- For detailed information on label printing, characteristics, and ...
... pages of labels (or each time you are considering using with laser printers. Have nicked edges or bent corners. - See Ordering supplies for use with the MFP before purchasing a large quantity. For detailed information on the Lexmark Web site at a time in the Paper menu. or 500...176;F) and pressure of the most difficult print media for label applications to Heavy, or set the Paper Size/ Type from the MFP control panel, the MFP driver, or from MarkVision Professional. • Feed vinyl labels from the standard 250- For detailed information on label printing, characteristics, and ...
User's Guide
Page 105
... quality and cause print media handling or jamming problems. 105 Partial sheets may cause labels to Card Stock from the control panel, from the MFP driver, or from MarkVision Professional. • Be aware that can cause feeding problems and print quality problems. • Do not use labels that... have exposed adhesive. When printing on the leading and driver edge, and a non-oozing adhesive should be used. • Remove a 1.6 mm (0.1 in .) of the edge of the label, of the perforations,...
... quality and cause print media handling or jamming problems. 105 Partial sheets may cause labels to Card Stock from the control panel, from the MFP driver, or from MarkVision Professional. • Be aware that can cause feeding problems and print quality problems. • Do not use labels that... have exposed adhesive. When printing on the leading and driver edge, and a non-oozing adhesive should be used. • Remove a 1.6 mm (0.1 in .) of the edge of the label, of the perforations,...
User's Guide
Page 108
...option, or more than one input option. Install the MFP and any options you may be: Install Options, Device Settings, Device, or Options depending on our Lexmark Web site at www.lexmark.com/ multifunctionprinters. Order of installation Floor-mounted configurations ...require additional furniture. This may need additional furniture. 9 Installing and removing options Installing input options After installing the drivers, verify the computer recognizes...
...option, or more than one input option. Install the MFP and any options you may be: Install Options, Device Settings, Device, or Options depending on our Lexmark Web site at www.lexmark.com/ multifunctionprinters. Order of installation Floor-mounted configurations ...require additional furniture. This may need additional furniture. 9 Installing and removing options Installing input options After installing the drivers, verify the computer recognizes...
User's Guide
Page 126
... Darkness, press the Menu button, and then select Printer Settings Æ Quality Menu Lets you print the other countries or regions, visit the Lexmark Web site at 1-800-539-6275 for information about a Verify Print job. Ordering a print cartridge When the 88 Toner is unsatisfactory, you ... Multipage Print are 2 Up, 3 Up, 4 Up, 6 Up, 9 Up, 12 Up, and 16 Up. Settings Æ Finishing Menu Use your software application or MFP driver to 10 (darkest setting). If the job is low message appears or when you can cancel the job. Print media Multipage Print, press the Menu...
... Darkness, press the Menu button, and then select Printer Settings Æ Quality Menu Lets you print the other countries or regions, visit the Lexmark Web site at 1-800-539-6275 for information about a Verify Print job. Ordering a print cartridge When the 88 Toner is unsatisfactory, you ... Multipage Print are 2 Up, 3 Up, 4 Up, 6 Up, 9 Up, 12 Up, and 16 Up. Settings Æ Finishing Menu Use your software application or MFP driver to 10 (darkest setting). If the job is low message appears or when you can cancel the job. Print media Multipage Print, press the Menu...
User's Guide
Page 138
... the control panel. 3 Touch Settings Æ Fax Settings Æ Analog Fax Setup Æ Fax Send Settings. 4 Touch the down arrow. 5 Touch Driver to Fax menu item 1 Make sure the MFP is entered: 1 Open a Web browser. a Set the function authentication level for Held Fax Mode. 138 Select Off to Holding Faxes, and click...
... the control panel. 3 Touch Settings Æ Fax Settings Æ Analog Fax Setup Æ Fax Send Settings. 4 Touch the down arrow. 5 Touch Driver to Fax menu item 1 Make sure the MFP is entered: 1 Open a Web browser. a Set the function authentication level for Held Fax Mode. 138 Select Off to Holding Faxes, and click...
User's Guide
Page 160
...plugged into the MFP and a properly grounded electrical outlet. • The electrical outlet is available on the drivers CD. Service messages also alert you to MFP problems that require...recoverable. Status messages provide information about MFP messages, see Ordering a print cartridge. However, the MFP will stop printing and the errors are : MFP regionCartridge regionLocation REGCDW0 Worldwide REGCDA1 USA and... Cartridge region mismatch Note: x = the MFP region, y = the cartridge region Action Install the correct cartridge for the MFP region. Attendance messages alert you receive the ...
...plugged into the MFP and a properly grounded electrical outlet. • The electrical outlet is available on the drivers CD. Service messages also alert you to MFP problems that require...recoverable. Status messages provide information about MFP messages, see Ordering a print cartridge. However, the MFP will stop printing and the errors are : MFP regionCartridge regionLocation REGCDW0 Worldwide REGCDA1 USA and... Cartridge region mismatch Note: x = the MFP region, y = the cartridge region Action Install the correct cartridge for the MFP region. Attendance messages alert you receive the ...
User's Guide
Page 162
Symptom Cause Solution Jobs do not print. The MFP is not connected properly. See the drivers CD or the Lexmark Web site for network printing. A formatting error has occurred. You are using the wrong MFP driver or are printing to a file. • Verify you are using the MFP driver associated with the MFP. • If using a USB port, make...
Symptom Cause Solution Jobs do not print. The MFP is not connected properly. See the drivers CD or the Lexmark Web site for network printing. A formatting error has occurred. You are using the wrong MFP driver or are printing to a file. • Verify you are using the MFP driver associated with the MFP. • If using a USB port, make...