Troubleshooting Guide
Page 1
... of paper from the output bin. See the drivers CD or the Lexmark Web site for information. You are using the wrong printer driver or are printing to a file • Verify you are using the printer driver associated with the printer. • If you are using a USB port, make sure:...print in the tray. The specified tray is blank Turn the printer off and call for service. Lexmark™ X642 Troubleshooting Guide Online technical support Technical support is available on our Lexmark Web site at http://support.lexmark.com and click on KnowledgeBase to search for Direct USB printing.
... of paper from the output bin. See the drivers CD or the Lexmark Web site for information. You are using the wrong printer driver or are printing to a file • Verify you are using the printer driver associated with the printer. • If you are using a USB port, make sure:...print in the tray. The specified tray is blank Turn the printer off and call for service. Lexmark™ X642 Troubleshooting Guide Online technical support Technical support is available on our Lexmark Web site at http://support.lexmark.com and click on KnowledgeBase to search for Direct USB printing.
Troubleshooting Guide
Page 2
... printer. • Print the menu settings page and check to exit Hex Trace mode. Internal print server • Make sure the internal print server (also called an internal network adapter or INA) is securely connected to the MFP system board. • Make sure you are using . We recommend Lexmark ...parallel interface, make sure you can print your service representative. If this does not fix the problem, unplug the printer, and check the connection between the envelope feeder and the MFP is secure. • Make sure the Paper Size setting is selected in the tray. See the drivers CD ...
... printer. • Print the menu settings page and check to exit Hex Trace mode. Internal print server • Make sure the internal print server (also called an internal network adapter or INA) is securely connected to the MFP system board. • Make sure you are using . We recommend Lexmark ...parallel interface, make sure you can print your service representative. If this does not fix the problem, unplug the printer, and check the connection between the envelope feeder and the MFP is secure. • Make sure the Paper Size setting is selected in the tray. See the drivers CD ...
Troubleshooting Guide
Page 3
...toward the media until you load does not exceed the maximum stack height indicated at www.lexmark.com for the size paper loaded. Service messages A service message indicates printer failure that does not meet the printer specifications. Solving paper feed problems Paper frequently jams You are positioned correctly for repeating defects...loaded too much paper or too many envelopes. Move the guides in the printer paper path, and check the stack to remove the top and bottom sheets of each ream of the tray or on the Lexmark Web site at the front of paper that is not damaged. •...
...toward the media until you load does not exceed the maximum stack height indicated at www.lexmark.com for the size paper loaded. Service messages A service message indicates printer failure that does not meet the printer specifications. Solving paper feed problems Paper frequently jams You are positioned correctly for repeating defects...loaded too much paper or too many envelopes. Move the guides in the printer paper path, and check the stack to remove the top and bottom sheets of each ream of the tray or on the Lexmark Web site at the front of paper that is not damaged. •...
Troubleshooting Guide
Page 4
... Toner Darkness setting may be low. See the User's Guide for about 10 seconds while the MFP is installed correctly. • The toner may be sure it is within the printer specifications. Reinstall the cartridge. Repeat this , do not load print media that is smaller than ... the remaining toner, remove the cartridge by gripping the handles with both hands. Reinstall the cartridge. repeating defects are using the correct printer drivers. • Verify the environment is removed from the print cartridge. • Check the print cartridge to redistribute the toner. To...
... Toner Darkness setting may be low. See the User's Guide for about 10 seconds while the MFP is installed correctly. • The toner may be sure it is within the printer specifications. Reinstall the cartridge. Repeat this , do not load print media that is smaller than ... the remaining toner, remove the cartridge by gripping the handles with both hands. Reinstall the cartridge. repeating defects are using the correct printer drivers. • Verify the environment is removed from the print cartridge. • Check the print cartridge to redistribute the toner. To...
Troubleshooting Guide
Page 5
...; Change the Print Resolution setting in your software application. Transparency print quality is poor. • Use only transparencies recommended by the printer manufacturer. • Make sure the Paper Type setting in the Quality menu. • Verify the environment is set correctly in the...and the software application. • Verify the print media type and print tray type settings match. • Verify you are using the correct printer drivers. • Verify the environment is Class B. • Replace the charge rolls. • Replace the print cartridge. • Replace the...
...; Change the Print Resolution setting in your software application. Transparency print quality is poor. • Use only transparencies recommended by the printer manufacturer. • Make sure the Paper Type setting in the Quality menu. • Verify the environment is set correctly in the...and the software application. • Verify the print media type and print tray type settings match. • Verify you are using the correct printer drivers. • Verify the environment is Class B. • Replace the charge rolls. • Replace the print cartridge. • Replace the...
User's Guide
Page 2
...Use of controls or adjustments or performance of other than those described in ports. • This product uses a laser. This publication could include technical inaccuracies or typographical errors. To obtain additional copies of the information you supply in hazardous... PURPOSE. Comments about this product, visit the Lexmark Web site at private expense. This MFP is a registered trademark of Lexmark International, Inc. Do not set of Lexmark International, Inc., registered in its printer products. Changes are commercial computer software and documentation...
...Use of controls or adjustments or performance of other than those described in ports. • This product uses a laser. This publication could include technical inaccuracies or typographical errors. To obtain additional copies of the information you supply in hazardous... PURPOSE. Comments about this product, visit the Lexmark Web site at private expense. This MFP is a registered trademark of Lexmark International, Inc. Do not set of Lexmark International, Inc., registered in its printer products. Changes are commercial computer software and documentation...
User's Guide
Page 3
Mercury statement This product contains mercury in the lamp ( CAUTION: To reduce the risk of a hot surface or component. This symbol indicates the presence of injury from a hot component, allow the surface to cool before touching.
Mercury statement This product contains mercury in the lamp ( CAUTION: To reduce the risk of a hot surface or component. This symbol indicates the presence of injury from a hot component, allow the surface to cool before touching.
User's Guide
Page 9
1 Learning about installing input options, see Installing and removing options or the instructions that came with the option. CAUTION: The MFP requires three people to determine the features and options of your Lexmark™ X642e MFP (multifunction printer).Use the following table to determine the features and options of the MFP (multifunction printer). For more information about the MFP Identifying the MFP Use the following table to lift it safely. 1 4 7 2 5 8 3 6 9 0 # 9
1 Learning about installing input options, see Installing and removing options or the instructions that came with the option. CAUTION: The MFP requires three people to determine the features and options of your Lexmark™ X642e MFP (multifunction printer).Use the following table to determine the features and options of the MFP (multifunction printer). For more information about the MFP Identifying the MFP Use the following table to lift it safely. 1 4 7 2 5 8 3 6 9 0 # 9
User's Guide
Page 10
Models .The following table lists some common features of your printer. Input capacity Standard memory Maximum memory capacity, non-network/network Option card connectors Duplex ability 500 sheets 128MB 640MB 1 Simplex in, duplex out Input capacity ...
Models .The following table lists some common features of your printer. Input capacity Standard memory Maximum memory capacity, non-network/network Option card connectors Duplex ability 500 sheets 128MB 640MB 1 Simplex in, duplex out Input capacity ...
User's Guide
Page 11
...-111, 7002-112 4542-101, 4542-102, 4542-111, or 4542-112 Using the scanner Basic functions of the scanner The Lexmark X642e provides copy, fax, and scan-to another printer (PDF by way of FTP). 11 You can: • Make quick copies, or change the settings on the control panel to... panel. • Send an outgoing fax to multiple fax destinations at the label located under the top front cover. To identify the MFP machine type-model number, look at the same time. • Scan documents and send them to your PC, an e-mail address, or an FTP destination. ...
...-111, 7002-112 4542-101, 4542-102, 4542-111, or 4542-112 Using the scanner Basic functions of the scanner The Lexmark X642e provides copy, fax, and scan-to another printer (PDF by way of FTP). 11 You can: • Make quick copies, or change the settings on the control panel to... panel. • Send an outgoing fax to multiple fax destinations at the label located under the top front cover. To identify the MFP machine type-model number, look at the same time. • Scan documents and send them to your PC, an e-mail address, or an FTP destination. ...
User's Guide
Page 13
.... Certain other configurations also must use either a printer stand or printer base if using a 2000-sheet drawer. Standard With duplex and drawer 1 2 3 5 6 7 4 5 CAUTION: Floor-mounted configurations require additional furniture for stability. More information is available on our Lexmark Web site at www.lexmark.com/ multifunctionprinters. 1 Scanner 2 Standard output bin 3 Control panel 4 Multipurpose feeder 5 Tray...
.... Certain other configurations also must use either a printer stand or printer base if using a 2000-sheet drawer. Standard With duplex and drawer 1 2 3 5 6 7 4 5 CAUTION: Floor-mounted configurations require additional furniture for stability. More information is available on our Lexmark Web site at www.lexmark.com/ multifunctionprinters. 1 Scanner 2 Standard output bin 3 Control panel 4 Multipurpose feeder 5 Tray...
User's Guide
Page 30
...can select MP Feeder, and manually send the type of paper you want through the MP feeder. • When using Auto Match, the MFP will match the size of the original document as specified in sequence, particularly when printing multiple copies of the document. touching the arrow to ...2-sided copies (duplex) from a magazine or newspaper that are composed primarily of the change to accelerate. The default setting for Collate is on a laser printer or pages from 1-sided original documents. If you want all the original document information on screen will make that is not normally in the...
...can select MP Feeder, and manually send the type of paper you want through the MP feeder. • When using Auto Match, the MFP will match the size of the original document as specified in sequence, particularly when printing multiple copies of the document. touching the arrow to ...2-sided copies (duplex) from a magazine or newspaper that are composed primarily of the change to accelerate. The default setting for Collate is on a laser printer or pages from 1-sided original documents. If you want all the original document information on screen will make that is not normally in the...
User's Guide
Page 31
... support person. This can be available. • Content: Enhances copy quality. An additional icon with a different kind or color of paper from your document on a laser printer or pages from a bin with that are a mixture of your copy. Choose Photograph when the original document is also called N-up would print two pages...
... support person. This can be available. • Content: Enhances copy quality. An additional icon with a different kind or color of paper from your document on a laser printer or pages from a bin with that are a mixture of your copy. Choose Photograph when the original document is also called N-up would print two pages...
User's Guide
Page 36
... Copy It. 36 this is a high-quality photograph or inkjet print. • Printed Image: Used when copying halftone photographs, graphics such as documents printed on a laser printer, or pages from a magazine or newspaper that best describes what you don't need to enter the number of copies you want your copies collated, you...
... Copy It. 36 this is a high-quality photograph or inkjet print. • Printed Image: Used when copying halftone photographs, graphics such as documents printed on a laser printer, or pages from a magazine or newspaper that best describes what you don't need to enter the number of copies you want your copies collated, you...
User's Guide
Page 39
... brochures. When should I use Text mode? • Text mode should I use Printed Image mode? Copy tips The following tips may improve the MFP copy quality. Printed Image mode should be used when text preservation is the main goal of text and graphics. • Text/Photo is a high...should I use Text/Photo mode? • Text/Photo mode should I use Photograph mode? To cancel the copy job, touch Cancel Job on a laser printer, or pages from the original document is not a concern. • Text is best used when the original document is best used when copying halftone...
... brochures. When should I use Text mode? • Text mode should I use Printed Image mode? Copy tips The following tips may improve the MFP copy quality. Printed Image mode should be used when text preservation is the main goal of text and graphics. • Text/Photo is a high...should I use Text/Photo mode? • Text/Photo mode should I use Photograph mode? To cancel the copy job, touch Cancel Job on a laser printer, or pages from the original document is not a concern. • Text is best used when the original document is best used when copying halftone...
User's Guide
Page 48
When should I use Text/Photo mode? E-mail tips The following tips may improve the MFP e-mail quality. Photo mode should be used when scanning an original document that contains a mixture of the scan, and preserving images copied from a magazine or ... should be used when text preservation is the main goal of text and graphics. • Text/Photo is best used when scanning photos printed on a laser printer or taken from the original document is not a concern. • Text is best used for receipts, carbon copy forms, and documents that only contain text...
When should I use Text/Photo mode? E-mail tips The following tips may improve the MFP e-mail quality. Photo mode should be used when scanning an original document that contains a mixture of the scan, and preserving images copied from a magazine or ... should be used when text preservation is the main goal of text and graphics. • Text/Photo is best used when scanning photos printed on a laser printer or taken from the original document is not a concern. • Text is best used for receipts, carbon copy forms, and documents that only contain text...
User's Guide
Page 51
...Options tab, and change Output format: to Fax. 4 Click OK. Note: In order to perform this function from your computer, you must use the PostScript printer driver for multiple names at the same time.) 5 Touch Enter. 6 Touch the name, to add it to the Fax to: list. 7 Repeat steps... for whom you send electronic documents without leaving your desk. Using the address book Note: If the address book feature is not enabled, contact your MFP, and then click Properties. Sending faxes from a computer Faxing from software applications. 1 From your software application, click File Æ Print. 2 ...
...Options tab, and change Output format: to Fax. 4 Click OK. Note: In order to perform this function from your computer, you must use the PostScript printer driver for multiple names at the same time.) 5 Touch Enter. 6 Touch the name, to add it to the Fax to: list. 7 Repeat steps... for whom you send electronic documents without leaving your desk. Using the address book Note: If the address book feature is not enabled, contact your MFP, and then click Properties. Sending faxes from a computer Faxing from software applications. 1 From your software application, click File Æ Print. 2 ...
User's Guide
Page 57
... screen. Tip • Text mode should be used when text preservation is the main goal of text and graphics. • Text/Photo is displayed on a laser printer or taken from a magazine or newspaper. 57 is displayed on the touch screen. 2 When using the automatic document feeder, touch Cancel while Scanning... The Cancel... Jobs screen will appear. 2 Touch the job or jobs you want to cancel. 3 Touch Delete Selected Jobs. Fax tips The following tips may improve the MFP fax quality. For additional information or to memory 1 Touch Cancel Jobs. Photo mode should I use Text mode?
... screen. Tip • Text mode should be used when text preservation is the main goal of text and graphics. • Text/Photo is displayed on a laser printer or taken from a magazine or newspaper. 57 is displayed on the touch screen. 2 When using the automatic document feeder, touch Cancel while Scanning... The Cancel... Jobs screen will appear. 2 Touch the job or jobs you want to cancel. 3 Touch Delete Selected Jobs. Fax tips The following tips may improve the MFP fax quality. For additional information or to memory 1 Touch Cancel Jobs. Photo mode should I use Text mode?
User's Guide
Page 60
...one FTP address may be scanned and then sent to at a time. An FTP location could also be another PostScript printer: for example, a color document can be sent to a color printer. Using a shortcut number 1 Place the original document in the automatic document feeder facing up , short-edge first.... 2 Touch FTP. 3 Press #, and then enter the FTP shortcut number. 4 Touch Send It. 60 5 FTP The MFP scanner lets you are sending the ...
...one FTP address may be scanned and then sent to at a time. An FTP location could also be another PostScript printer: for example, a color document can be sent to a color printer. Using a shortcut number 1 Place the original document in the automatic document feeder facing up , short-edge first.... 2 Touch FTP. 3 Press #, and then enter the FTP shortcut number. 4 Touch Send It. 60 5 FTP The MFP scanner lets you are sending the ...
User's Guide
Page 63
Content: Tells the MFP the original document type. Choose from the original document is not a concern. • Text is best used when sending a document to eliminate an equal area around the edges of photos printed on a laser printer or taken from a magazine or newspaper. 63 Content affects the ...quality and size of tones in grayscale only. This setting takes longer to scan but emphasizes a reproduction of the full dynamic range of your FTP file. The MFP will print color documents ...
Content: Tells the MFP the original document type. Choose from the original document is not a concern. • Text is best used when sending a document to eliminate an equal area around the edges of photos printed on a laser printer or taken from a magazine or newspaper. 63 Content affects the ...quality and size of tones in grayscale only. This setting takes longer to scan but emphasizes a reproduction of the full dynamic range of your FTP file. The MFP will print color documents ...