Troubleshooting Guide
Page 1
... regarding tested and approved USB flash memory devices, see our Lexmark Web site at www.lexmark.com. This often fixes the problem. Checking an unresponsive printer If the printer is not securely connected Make sure you are using the wrong interface cable, or the cable is not responding, first make sure you have properly configured the printer for network printing. The specified output bin is securely attached to the printer. Solving printing problems The operator panel display is blank Turn the printer...
... regarding tested and approved USB flash memory devices, see our Lexmark Web site at www.lexmark.com. This often fixes the problem. Checking an unresponsive printer If the printer is not securely connected Make sure you are using the wrong interface cable, or the cable is not responding, first make sure you have properly configured the printer for network printing. The specified output bin is securely attached to the printer. Solving printing problems The operator panel display is blank Turn the printer...
Troubleshooting Guide
Page 2
... Paper Size and Paper Type specified in the printer driver match the paper size and type in the software application you can print your service representative. If the duplex unit is listed in the Finishing Menu. Envelope feeder • Make sure the connection between the option and printer. • Print the menu settings page and check to see the Menus and Messages Guide. Flash Make sure flash memory is set to On Set Page Protect to Off from the Setup Menu. Internal print server • Make sure the internal print server...
... Paper Size and Paper Type specified in the printer driver match the paper size and type in the software application you can print your service representative. If the duplex unit is listed in the Finishing Menu. Envelope feeder • Make sure the connection between the option and printer. • Print the menu settings page and check to see the Menus and Messages Guide. Flash Make sure flash memory is set to On Set Page Protect to Off from the Setup Menu. Internal print server • Make sure the internal print server...
Troubleshooting Guide
Page 3
... and Messages Guide Blank pages feed into an outlet. • The outlet has power. For more information, see the Clearing Jams Guide. Call for the print media size selected. You have loaded too much paper or too many envelopes. Clear paper from the entire paper path. If the error recurs, write down the error number, the problem, and a detailed description. If The elevator tray lowers unexpectedly Check to remove the top and bottom sheets of...
... and Messages Guide Blank pages feed into an outlet. • The outlet has power. For more information, see the Clearing Jams Guide. Call for the print media size selected. You have loaded too much paper or too many envelopes. Clear paper from the entire paper path. If the error recurs, write down the error number, the problem, and a detailed description. If The elevator tray lowers unexpectedly Check to remove the top and bottom sheets of...
Troubleshooting Guide
Page 4
... the job to make sure it is powering up, then release the buttons. Toner appears on . Reinstall the cartridge. Printing the print defects guide 1 Touch the help prevent this procedure multiple times until the print remains faded. See the User's Guide for about 10 seconds while the MFP is installed correctly. • The toner may be low. When the print remains faded, replace the print cartridge. • Change the Toner Darkness setting in the Quality menu. • Change...
... the job to make sure it is powering up, then release the buttons. Toner appears on . Reinstall the cartridge. Printing the print defects guide 1 Touch the help prevent this procedure multiple times until the print remains faded. See the User's Guide for about 10 seconds while the MFP is installed correctly. • The toner may be low. When the print remains faded, replace the print cartridge. • Change the Toner Darkness setting in the Quality menu. • Change...
Troubleshooting Guide
Page 5
... margins are using preprinted forms, make sure the ink can withstand temperatures of the print is set correctly in your software application. When the print remains faded, replace the print cartridge. • If you are incorrect • The toner may be low. To utilize the remaining toner, remove the cartridge by the printer, the host computer, and the software application. • Verify the print media type and print tray type settings match. •...
... margins are using preprinted forms, make sure the ink can withstand temperatures of the print is set correctly in your software application. When the print remains faded, replace the print cartridge. • If you are incorrect • The toner may be low. To utilize the remaining toner, remove the cartridge by the printer, the host computer, and the software application. • Verify the print media type and print tray type settings match. •...
User's Guide
Page 7
... 131 Cleaning the scanner glass (flatbed) and backing material 132 Scanner registration 132 Moving the MFP 134 Chapter 11: Administrative support 135 Adjusting control panel brightness 135 Restoring factory default settings 135 Adjusting screen timeout 136 Adjusting Power Saver 136 Configuring the MFP 136 Using the restricted server list function 145 Chapter 12: Clearing jams 146 Identifying jams 146 Access doors and trays 147 Understanding jam messages 148 Clearing jams 148 Clearing ADF Jams 159 Chapter 13: Troubleshooting 160 Understanding MFP messages 160 Online technical...
... 131 Cleaning the scanner glass (flatbed) and backing material 132 Scanner registration 132 Moving the MFP 134 Chapter 11: Administrative support 135 Adjusting control panel brightness 135 Restoring factory default settings 135 Adjusting screen timeout 136 Adjusting Power Saver 136 Configuring the MFP 136 Using the restricted server list function 145 Chapter 12: Clearing jams 146 Identifying jams 146 Access doors and trays 147 Understanding jam messages 148 Clearing jams 148 Clearing ADF Jams 159 Chapter 13: Troubleshooting 160 Understanding MFP messages 160 Online technical...
User's Guide
Page 27
...E-mail Server Setup Wireless Standard Network Network Standard USB USB Standard Parallel Parallel Serial NetWare AppleTalk LexLink Settings General Settings Copy Settings Fax Settings E-mail Settings FTP Settings Print Settings Security Set Date and Time Help Pages Print All Information Guide Copying E-mail Faxing FTP Print Defects Supplies Guide 27 For more information about menus and menu items, see the Menus and Messages Guide on the control panel. Once stored, these settings remain active until new ones are stored or the factory defaults are available to change MFP settings...
...E-mail Server Setup Wireless Standard Network Network Standard USB USB Standard Parallel Parallel Serial NetWare AppleTalk LexLink Settings General Settings Copy Settings Fax Settings E-mail Settings FTP Settings Print Settings Security Set Date and Time Help Pages Print All Information Guide Copying E-mail Faxing FTP Print Defects Supplies Guide 27 For more information about menus and menu items, see the Menus and Messages Guide on the control panel. Once stored, these settings remain active until new ones are stored or the factory defaults are available to change MFP settings...
User's Guide
Page 28
... Solving copy quality problems Setting the duplex option Quick copy 1 Place the original document facing up in this and other chapters. Contact your system support person for access. 28 2 Copying The following copy topics are available in the automatic document feeder (ADF) or facing down on the scanner glass (flatbed). Adjust the paper guides when using media from one size to another Setting paper saving options Making transparencies Placing the date and time at the top of each page Copying...
... Solving copy quality problems Setting the duplex option Quick copy 1 Place the original document facing up in this and other chapters. Contact your system support person for access. 28 2 Copying The following copy topics are available in the automatic document feeder (ADF) or facing down on the scanner glass (flatbed). Adjust the paper guides when using media from one size to another Setting paper saving options Making transparencies Placing the date and time at the top of each page Copying...
User's Guide
Page 30
... loaded media. They will be printed. • Touching any of the paper size icons on the follow-on 1 or 2 sides, makes 1-sided copies (simplex) of text, line drawings, or other graphics, leave Printed Image off , and your printer. Sides (Duplex): Prints copies on screen will make that are different, the MFP will automatically change Paper Saver, Advanced Imaging, Separator Sheets, Margin Shift, Edge Erase, Date/Time Stamp, Overlay, Content, or Advance Duplex settings. 30 If you can enter...
... loaded media. They will be printed. • Touching any of the paper size icons on the follow-on 1 or 2 sides, makes 1-sided copies (simplex) of text, line drawings, or other graphics, leave Printed Image off , and your printer. Sides (Duplex): Prints copies on screen will make that are different, the MFP will automatically change Paper Saver, Advanced Imaging, Separator Sheets, Margin Shift, Edge Erase, Date/Time Stamp, Overlay, Content, or Advance Duplex settings. 30 If you can enter...
User's Guide
Page 46
... e-mail file size. You can enter up to scan the original document. TIFF output is bound on screen will make that will be turned on or off in the Configuration menu, then TIFF saves one page in each in a series of files. JPEG saves one page each file. Text: Emphasize sharp, black, high-resolution text against a clean, white background. This increases the amount of text and graphics or pictures. Send As: Sets the output (PDF...
... e-mail file size. You can enter up to scan the original document. TIFF output is bound on screen will make that will be turned on or off in the Configuration menu, then TIFF saves one page in each in a series of files. JPEG saves one page each file. Text: Emphasize sharp, black, high-resolution text against a clean, white background. This increases the amount of text and graphics or pictures. Send As: Sets the output (PDF...
User's Guide
Page 160
... Online technical support Technical support is not turned off and back on your intervention. For more information about the current state of messages: status messages, attendance messages, and service messages. 13 Troubleshooting Understanding MFP messages The MFP displays three types of the MFP. Region codes are non-recoverable. It may be possible to problems that require your part. If you to power the MFP off by any switch or breaker. 160 Message 42.xy Cartridge...
... Online technical support Technical support is not turned off and back on your intervention. For more information about the current state of messages: status messages, attendance messages, and service messages. 13 Troubleshooting Understanding MFP messages The MFP displays three types of the MFP. Region codes are non-recoverable. It may be possible to problems that require your part. If you to power the MFP off by any switch or breaker. 160 Message 42.xy Cartridge...
User's Guide
Page 162
See the drivers CD or the Lexmark Web site for network printing. A formatting error has occurred. Page Protect is not ready Make sure Ready or Power Saver appears on the wrong paper or specialty media. The control panel menu settings do not print. The MFP is set up additional MFP memory by eliminating the number and size of fonts, the number and complexity of images, and the number of the job may print.) • Delete the job. • Free up...
See the drivers CD or the Lexmark Web site for network printing. A formatting error has occurred. Page Protect is not ready Make sure Ready or Power Saver appears on the wrong paper or specialty media. The control panel menu settings do not print. The MFP is set up additional MFP memory by eliminating the number and size of fonts, the number and complexity of images, and the number of the job may print.) • Delete the job. • Free up...
User's Guide
Page 165
... listed in the Installed Options list. Touch Caller ID. See Printing the menu settings page for about 10 seconds, and turn the MFP on the menu settings page, but print media jams when it . Envelope feeder • Make sure the connection between the option and MFP. • Print the menu settings page, and check to see if the option is selected in the software application. • Make sure the envelopes are loaded correctly. Flash memory Make sure flash memory is not functioning properly. Increase the output...
... listed in the Installed Options list. Touch Caller ID. See Printing the menu settings page for about 10 seconds, and turn the MFP on the menu settings page, but print media jams when it . Envelope feeder • Make sure the connection between the option and MFP. • Print the menu settings page, and check to see if the option is selected in the software application. • Make sure the envelopes are loaded correctly. Flash memory Make sure flash memory is not functioning properly. Increase the output...
User's Guide
Page 171
... Toner is on an uneven print surface, change the Paper Weight and Paper Texture settings in the Paper menu. • Verify the print media is 16 to 32 degrees C (60 to be low. Reinstall the cartridge. To help you are using the correct MFP drivers. • Verify the environment is within the MFP specifications. smaller than the page size of the printed page. You may have an MFP part that is of the job...
... Toner is on an uneven print surface, change the Paper Weight and Paper Texture settings in the Paper menu. • Verify the print media is 16 to 32 degrees C (60 to be low. Reinstall the cartridge. To help you are using the correct MFP drivers. • Verify the environment is within the MFP specifications. smaller than the page size of the printed page. You may have an MFP part that is of the job...
Menus and Messages
Page 7
... the location of menu items or values, select a value to change the user default setting, and respond to a USB flash memory device using the PDF, TIFF, or JPEG formats. The default value of a number entered manually. The host Universal Serial Bus (USB) direct interface device on the LCD during this icon to delete the right-most digit of 1 appears if the entire number is cleared before the printing stops. Stopping appears on the control panel is turned...
... the location of menu items or values, select a value to change the user default setting, and respond to a USB flash memory device using the PDF, TIFF, or JPEG formats. The default value of a number entered manually. The host Universal Serial Bus (USB) direct interface device on the LCD during this icon to delete the right-most digit of 1 appears if the entire number is cleared before the printing stops. Stopping appears on the control panel is turned...
Menus and Messages
Page 18
...Server Setup Wireless Standard Network Network Standard USB USB Parallel Serial NetWare AppleTalk LexLink Settings General Settings Copy Settings Fax Settings E-mail Settings FTP Settings Print Settings Security Set Date and Time Help Pages Print all guides Copy guide E-mail guide Fax guide FTP guide Information guide Print defects guide Supplies guide Note: The factory default is indicated by an asterisk (*) by the value in the following menus or menu items listed for printing from the application may override the user default settings. These remain in effect the first time the MFP...
...Server Setup Wireless Standard Network Network Standard USB USB Parallel Serial NetWare AppleTalk LexLink Settings General Settings Copy Settings Fax Settings E-mail Settings FTP Settings Print Settings Security Set Date and Time Help Pages Print all guides Copy guide E-mail guide Fax guide FTP guide Information guide Print defects guide Supplies guide Note: The factory default is indicated by an asterisk (*) by the value in the following menus or menu items listed for printing from the application may override the user default settings. These remain in effect the first time the MFP...
Menus and Messages
Page 63
... a multiple-page scan to turn this item on the Content menu item. Multiple-page TIFF files are installed, Tray 2 and Tray 3 appear in the values list based on the Content menu item. The e-mail transmission log does not print. Contrast Specifies the contrast used to print a log of background visible on a copy. -4 to +4 (0*) -4 sets Background Removal to off. +4 sets Background Removal to turn this item off. Clear the check box to the maximum allowed. Envelopes...
... a multiple-page scan to turn this item on the Content menu item. Multiple-page TIFF files are installed, Tray 2 and Tray 3 appear in the values list based on the Content menu item. The e-mail transmission log does not print. Contrast Specifies the contrast used to print a log of background visible on a copy. -4 to +4 (0*) -4 sets Background Removal to off. +4 sets Background Removal to turn this item off. Clear the check box to the maximum allowed. Envelopes...
Menus and Messages
Page 91
... support person should disable menus. Hex Trace isolates the source of a print job problem. Invalid Engine Code The MFP engine code is not programmed or if programmed, it is formatting the flash memory. Invalid Network Code The code in an internal print server is invalid. occupied by turning Menu Lockout to clear. Note: While the menus are disabled, printer settings from the LCD cannot be downloaded while this message is displayed. discards the current print job. When...
... support person should disable menus. Hex Trace isolates the source of a print job problem. Invalid Engine Code The MFP engine code is not programmed or if programmed, it is formatting the flash memory. Invalid Network Code The code in an internal print server is invalid. occupied by turning Menu Lockout to clear. Note: While the menus are disabled, printer settings from the LCD cannot be downloaded while this message is displayed. discards the current print job. When...
Menus and Messages
Page 93
... return to the factory default setting except: - It takes an unspecified amount of time for each job. For example, a user may send a 6-page duplex print job and select three copies to print, so there are canceled. The MFP is low. Print, fax, scan, e-mail, copy, or use FTP. The tray has no print media installed. 1 Remove the tray. a is low on . • Replace the print cartridge. The print cartridge is the number of the current set . The message clears. 2 Install print media in the Setup Menu - The MFP is resetting to the...
... return to the factory default setting except: - It takes an unspecified amount of time for each job. For example, a user may send a 6-page duplex print job and select three copies to print, so there are canceled. The MFP is low. Print, fax, scan, e-mail, copy, or use FTP. The tray has no print media installed. 1 Remove the tray. a is low on . • Replace the print cartridge. The print cartridge is the number of the current set . The message clears. 2 Install print media in the Setup Menu - The MFP is resetting to the...
Menus and Messages
Page 117
... functions disabled transitional messages See also functions disabled transitional messages 111 status [PJL RDYMSG] 92 Busy 91 Defragmenting Flash 91 117 Index scanner 110 294.03 Scanner jam, remove jammed originals from standard output bin 101 Replace all originals if restarting job. 101 Replace jammed originals if restarting job. 101 Replace wiper 101 Scan Document Too Long 101 Scanner ADF Cover Open 101 Scanner Jam Access Cover Open 101 Scanner registration successfully completed 101 Unsupported USB device, please remove 101 Unsupported USB hub, please remove 101 cancel jobs Deleting...
... functions disabled transitional messages See also functions disabled transitional messages 111 status [PJL RDYMSG] 92 Busy 91 Defragmenting Flash 91 117 Index scanner 110 294.03 Scanner jam, remove jammed originals from standard output bin 101 Replace all originals if restarting job. 101 Replace jammed originals if restarting job. 101 Replace wiper 101 Scan Document Too Long 101 Scanner ADF Cover Open 101 Scanner Jam Access Cover Open 101 Scanner registration successfully completed 101 Unsupported USB device, please remove 101 Unsupported USB hub, please remove 101 cancel jobs Deleting...