Getting Started Guide
Page 14
...network connector lights" on and the Resume light and Out of Paper light blink. Select Printing Preferences. The Power light is turned on and idle. See "Problems connecting to take if necessary. Control panel Understanding control panel parts 1 2 3 4 6 7 9 English 1 Power button and light 2 Cancel button 3 Resume button and light 4 Paper Jam light 5 Door Open light 5 8 6 Out of Paper light 7 Color indicator lights 8 Printhead light 9 Ink Cartridge light Interpreting control panel lights The printer lights indicate printer status and are useful for diagnosing printing problems...
...network connector lights" on and the Resume light and Out of Paper light blink. Select Printing Preferences. The Power light is turned on and idle. See "Problems connecting to take if necessary. Control panel Understanding control panel parts 1 2 3 4 6 7 9 English 1 Power button and light 2 Cancel button 3 Resume button and light 4 Paper Jam light 5 Door Open light 5 8 6 Out of Paper light 7 Color indicator lights 8 Printhead light 9 Ink Cartridge light Interpreting control panel lights The printer lights indicate printer status and are useful for diagnosing printing problems...
Getting Started Guide
Page 15
... Power light is on, and the Door Open and Printhead lights are on . z Make sure the rear-access panel or duplex unit (HP Officejet Pro K850dn Color Printer) is inserted completely in the onscreen user guide. 15 The printhead latch is not inserted completely. z Reinstall the appropriate printheads, close all covers, and then try to be replaced before you can continue printing. z If the error persists, replace the printhead or printheads indicated. An ink cartridge is low...
... Power light is on, and the Door Open and Printhead lights are on . z Make sure the rear-access panel or duplex unit (HP Officejet Pro K850dn Color Printer) is inserted completely in the onscreen user guide. 15 The printhead latch is not inserted completely. z Reinstall the appropriate printheads, close all covers, and then try to be replaced before you can continue printing. z If the error persists, replace the printhead or printheads indicated. An ink cartridge is low...
Getting Started Guide
Page 17
... user guide on page 18. 2 From the Windows desktop, click Start, click Settings, and then click Printers; Note: For late-breaking information, see "Configuration page" on the Starter CD). English Troubleshooting Problems printing an alignment page Note: Printhead alignment takes approximately 8 minutes. Do not open any covers or push any of the process, two alignment pages print. z No lights on the configuration page. 6 Click OK twice to install the printer software, verify that the network ports created in their correct color-coded...
... user guide on page 18. 2 From the Windows desktop, click Start, click Settings, and then click Printers; Note: For late-breaking information, see "Configuration page" on the Starter CD). English Troubleshooting Problems printing an alignment page Note: Printhead alignment takes approximately 8 minutes. Do not open any covers or push any of the process, two alignment pages print. z No lights on the configuration page. 6 Click OK twice to install the printer software, verify that the network ports created in their correct color-coded...
User's Guide
Page 6
......60 To align the printheads...60 To clean printheads automatically 61 To clean the printhead contacts manually 62 Replacing the printheads...66 Diagnosing the print quality...71 Testing the paper feed...72 Testing media skew...7. 3 Calibrating the color...74 Troubleshooting...7. 5 Troubleshooting tips and resources 75 General troubleshooting tips 75 Resolving printing problems 76 Poor print quality and unexpected printouts 79 Resolving paper-feed problems 83 Embedded Web server (EWS) cannot be opened 84 Troubleshooting installation issues 85 Clearing jams...86 6 HP supplies and...
......60 To align the printheads...60 To clean printheads automatically 61 To clean the printhead contacts manually 62 Replacing the printheads...66 Diagnosing the print quality...71 Testing the paper feed...72 Testing media skew...7. 3 Calibrating the color...74 Troubleshooting...7. 5 Troubleshooting tips and resources 75 General troubleshooting tips 75 Resolving printing problems 76 Poor print quality and unexpected printouts 79 Resolving paper-feed problems 83 Embedded Web server (EWS) cannot be opened 84 Troubleshooting installation issues 85 Clearing jams...86 6 HP supplies and...
User's Guide
Page 10
... HP Instant Support. If the printer is connected to configure print settings, calibrate the printer, clean the printheads, print configuration and test pages, order supplies online, and find support information from the printer driver. Finding other resources for the product You can also configure settings for wireless printing. Also, an electronic version is available. HP Printer Utility (Mac OS) The HP Printer Utility contains tools to a network, an additional network configuration page is available at www.hp.com/ support/officejetprok850. Control panel Provides status, error...
... HP Instant Support. If the printer is connected to configure print settings, calibrate the printer, clean the printheads, print configuration and test pages, order supplies online, and find support information from the printer driver. Finding other resources for the product You can also configure settings for wireless printing. Also, an electronic version is available. HP Printer Utility (Mac OS) The HP Printer Utility contains tools to a network, an additional network configuration page is available at www.hp.com/ support/officejetprok850. Control panel Provides status, error...
User's Guide
Page 44
...instructions. ● Clean printheads: Open Information And Support, click Clean, and then follow the onscreen instructions. Perform printer maintenance tasks ● Align printheads: Click the Printer Services tab, click Align Printheads, and then follow the onscreen instructions. ● Clean printheads: Click the Printer Services tab, click Clean Printheads, and then follow the onscreen instructions. Tool HP Web Jetadmin software myPrintMileage Information Supplies operation status and media and supplies information. Tool Printer driver Toolbox (Windows) HP Printer Utility (Mac...
...instructions. ● Clean printheads: Open Information And Support, click Clean, and then follow the onscreen instructions. Perform printer maintenance tasks ● Align printheads: Click the Printer Services tab, click Align Printheads, and then follow the onscreen instructions. ● Clean printheads: Click the Printer Services tab, click Clean Printheads, and then follow the onscreen instructions. Tool HP Web Jetadmin software myPrintMileage Information Supplies operation status and media and supplies information. Tool Printer driver Toolbox (Windows) HP Printer Utility (Mac...
User's Guide
Page 47
... printing the configuration page. ● Align Printheads: Click this button to balance color tints on printouts. HP Printer Utility panels The utility contains the following panels: Information And Support ● Supplies Status: Displays ink levels and information for printing in Fast Normal mode. ENWW Managing the printer 39 HP Printer Utility (Mac OS) The HP Printer Utility contains tools to ensure paper path is free of obstructions and working properly. ● Test Paper Skew: Click this button to open the HP Printer Utility 1. Click hp, click Utilities, and then click HP...
... printing the configuration page. ● Align Printheads: Click this button to balance color tints on printouts. HP Printer Utility panels The utility contains the following panels: Information And Support ● Supplies Status: Displays ink levels and information for printing in Fast Normal mode. ENWW Managing the printer 39 HP Printer Utility (Mac OS) The HP Printer Utility contains tools to ensure paper path is free of obstructions and working properly. ● Test Paper Skew: Click this button to open the HP Printer Utility 1. Click hp, click Utilities, and then click HP...
User's Guide
Page 48
... the HP Printer Utility (Mac OS), the printer must have an IP address. To open the EWS from a Web browser ▲ In a supported Web browser on a network and must be on your computer. However, some features will not be restricted by the requirement for an EWS password. ● Test Paper Skew: Checks for paper skew. ● Clean: Cleans the printheads. ● Align: Aligns the printheads for best possible print quality. ● Calibrate Color: Adjusts color to correct problems...
... the HP Printer Utility (Mac OS), the printer must have an IP address. To open the EWS from a Web browser ▲ In a supported Web browser on a network and must be on your computer. However, some features will not be restricted by the requirement for an EWS password. ● Test Paper Skew: Checks for paper skew. ● Clean: Cleans the printheads. ● Align: Aligns the printheads for best possible print quality. ● Calibrate Color: Adjusts color to correct problems...
User's Guide
Page 56
... have administrator privileges to install a printer driver in the Printers folder. Do not connect a USB and a parallel cable to the printer at a later time when you need to use the printer. It also provides access to documentation and online help tools for the computer, click Setup.exe, and then click Open. If the CD menu does not start automatically, click Start, and then click Run. Follow the onscreen instructions to the computer and...
... have administrator privileges to install a printer driver in the Printers folder. Do not connect a USB and a parallel cable to the printer at a later time when you need to use the printer. It also provides access to documentation and online help tools for the computer, click Setup.exe, and then click Open. If the CD menu does not start automatically, click Start, and then click Run. Follow the onscreen instructions to the computer and...
User's Guide
Page 59
... other versions of Windows, click Additional Drivers. If the CD menu does not start automatically, click Start, and then click Run. If you are going to your Printers folder. ● Add the printer and install the software from the INF file on the client computer. From the Windows desktop, click Start, point to the CDROM drive for Windows 2000, Windows Server 2003, and Windows XP. Individual Windows users who want...
... other versions of Windows, click Additional Drivers. If the CD menu does not start automatically, click Start, and then click Run. If you are going to your Printers folder. ● Add the printer and install the software from the INF file on the client computer. From the Windows desktop, click Start, point to the CDROM drive for Windows 2000, Windows Server 2003, and Windows XP. Individual Windows users who want...
User's Guide
Page 68
... HP supplies and accessories. Check the message in the left pane. See Understanding and printing the configuration page. To align the printheads Whenever you might be caused by holding down (Power button), pressing (Cancel button) once, and then releasing the Power button. However, if the appearance of the configuration page. Printer driver ● In Windows 2000 or XP, click the Services tab, click Service this might need to the printer that the printheads are missing...
... HP supplies and accessories. Check the message in the left pane. See Understanding and printing the configuration page. To align the printheads Whenever you might be caused by holding down (Power button), pressing (Cancel button) once, and then releasing the Power button. However, if the appearance of the configuration page. Printer driver ● In Windows 2000 or XP, click the Services tab, click Service this might need to the printer that the printheads are missing...
User's Guide
Page 69
Open the embedded Web server. 2. Control panel 1. To clean printheads automatically NOTE Clean the printheads only when necessary; There are not satisfactory. Embedded Web server 1. down (Power button). 2. HP Printer Utility (Mac OS) ▲ Open Information And Support , click Align, and then follow the onscreen instructions. Hold down list in the Printhead section. cleaning uses ink and shortens the life of cleaning available. Printer driver ● In Windows 2000 or XP, click the Services tab, click Service this device, and then...
Open the embedded Web server. 2. Control panel 1. To clean printheads automatically NOTE Clean the printheads only when necessary; There are not satisfactory. Embedded Web server 1. down (Power button). 2. HP Printer Utility (Mac OS) ▲ Open Information And Support , click Align, and then follow the onscreen instructions. Hold down list in the Printhead section. cleaning uses ink and shortens the life of cleaning available. Printer driver ● In Windows 2000 or XP, click the Services tab, click Service this device, and then...
User's Guide
Page 80
... Service this device, and then follow the onscreen instructions. ● Toolbox (Windows) Click the Printer Services tab, click Test Paper Feed, and then follow the onscreen instructions. ● HP Printer Utility (Mac OS) Open Information And Support, click Test Paper Feed, and then follow the onscreen instructions. 72 Chapter 5 Maintaining and troubleshooting ENWW Testing the paper feed If you encounter frequent jams, perform a paper feed test to ensure that the paper path of the tray or duplex unit is clear...
... Service this device, and then follow the onscreen instructions. ● Toolbox (Windows) Click the Printer Services tab, click Test Paper Feed, and then follow the onscreen instructions. ● HP Printer Utility (Mac OS) Open Information And Support, click Test Paper Feed, and then follow the onscreen instructions. 72 Chapter 5 Maintaining and troubleshooting ENWW Testing the paper feed If you encounter frequent jams, perform a paper feed test to ensure that the paper path of the tray or duplex unit is clear...
User's Guide
Page 93
... the setup program again. See Operating system and network protocol specifications. ● Before installing software on , make sure that you type, ensure you are printed. You can download the printer driver from www.hp.com/support/officejetprok850. If the printer does not print the pages, then see General troubleshooting tips or align the printheads manually (see To align the printheads). See Operating system and network protocol specifications. See Uninstalling the printer software. ENWW Troubleshooting 85 Problems connecting to align the printheads. Problems installing software...
... the setup program again. See Operating system and network protocol specifications. ● Before installing software on , make sure that you type, ensure you are printed. You can download the printer driver from www.hp.com/support/officejetprok850. If the printer does not print the pages, then see General troubleshooting tips or align the printheads manually (see To align the printheads). See Operating system and network protocol specifications. See Uninstalling the printer software. ENWW Troubleshooting 85 Problems connecting to align the printheads. Problems installing software...
User's Guide
Page 94
... (Windows) or Terminal (Mac OS) using the printer. ● If the installation program cannot discover the printer, print the configuration page and enter the IP address manually in the installation program. Resetting printer network settings If the printer is unable to save the settings and close the dialog boxes. ● Make sure the printer is installed on the same subnet as a conflict with the network, reset the printer network settings: While holding down (Power button), press (Resume button) three times, and...
... (Windows) or Terminal (Mac OS) using the printer. ● If the installation program cannot discover the printer, print the configuration page and enter the IP address manually in the installation program. Resetting printer network settings If the printer is unable to save the settings and close the dialog boxes. ● Make sure the printer is installed on the same subnet as a conflict with the network, reset the printer network settings: While holding down (Power button), press (Resume button) three times, and...
User's Guide
Page 105
... network. 5. Note how the printer is connected to print this page. Obtaining HP telephone support During the warranty period, you have a problem printing from HP Total Care. Before you call To assist our HP Total Care Representatives to your system, such as HP Officejet Pro K850 Series Version: 62.43.12.0. (To find the printer driver version number, open the printer settings or properties dialog box and click the About tab.) 6. Print the printer configuration page. Check...
... network. 5. Note how the printer is connected to print this page. Obtaining HP telephone support During the warranty period, you have a problem printing from HP Total Care. Before you call To assist our HP Total Care Representatives to your system, such as HP Officejet Pro K850 Series Version: 62.43.12.0. (To find the printer driver version number, open the printer settings or properties dialog box and click the About tab.) 6. Print the printer configuration page. Check...
User's Guide
Page 141
... up 37 aligning printheads calibrating color 74 instructions for 60 tools for 45 Configure Output Ramp 39 connecting printer Macintosh 53 Windows 48 connectors, locating 6 control panel administration tasks 34 ENWW Index 133 See Mac OS applications, settings 25 automatic two-sided printing accessory, part number 93 guidelines for 30 installing accessory 10 jams, clearing 86 media capacities 19 media sizes supported 13 media types supported 17 B banner paper 18 black and white pages, troublehsooting 82 blank pages, troubleshooting 77 bleeding colors, troublehsooting 82 blinking lights...
... up 37 aligning printheads calibrating color 74 instructions for 60 tools for 45 Configure Output Ramp 39 connecting printer Macintosh 53 Windows 48 connectors, locating 6 control panel administration tasks 34 ENWW Index 133 See Mac OS applications, settings 25 automatic two-sided printing accessory, part number 93 guidelines for 30 installing accessory 10 jams, clearing 86 media capacities 19 media sizes supported 13 media types supported 17 B banner paper 18 black and white pages, troublehsooting 82 blank pages, troubleshooting 77 bleeding colors, troublehsooting 82 blinking lights...
User's Guide
Page 142
... 62 lights, troubleshooting 105 locating 5 covers, locating 5 custom-size media printing on 13, 32 trays supporting 17 customer support HP Instant Support 42 telephone 97 website 96 D Declaration of Conformity 129 default settings, changing 25 Deskjet Control Panel (HP DJCP) 44 Diagnose Print Quality page 39, 71 dimensions, printer 112 direct connection Mac OS 53 Windows installation 48 Door Open light 6, 105 double-sided printing accessory, installing 10 accessory, part number 93 guidelines for 30 media capacities 19 media sizes supported 13 media types supported 17 Draft mode 130 drivers...
... 62 lights, troubleshooting 105 locating 5 covers, locating 5 custom-size media printing on 13, 32 trays supporting 17 customer support HP Instant Support 42 telephone 97 website 96 D Declaration of Conformity 129 default settings, changing 25 Deskjet Control Panel (HP DJCP) 44 Diagnose Print Quality page 39, 71 dimensions, printer 112 direct connection Mac OS 53 Windows installation 48 Door Open light 6, 105 double-sided printing accessory, installing 10 accessory, part number 93 guidelines for 30 media capacities 19 media sizes supported 13 media types supported 17 Draft mode 130 drivers...
User's Guide
Page 143
..., printer 113 lights, control panel all blinking, troubleshooting 76 locating 5 troubleshooting 105 Link light 105, 109 links, customizing in embedded Web server 41 Linux printer drivers 8 loading envelopes 12 input tray 21 manual feed slots 27 small media 23 locally shared networks Mac OS 53 Windows 49, 52 M Mac OS administrator tools 34 canceling print jobs 26 custom-sized media, printing on 32 duplexing 31 HP Printer Network Printer Setup Utility 44 HP Printer Utility 2, 39 installing software 53 manual feed slots, printing with 27 operating systems supported 115 settings, changing 25...
..., printer 113 lights, control panel all blinking, troubleshooting 76 locating 5 troubleshooting 105 Link light 105, 109 links, customizing in embedded Web server 41 Linux printer drivers 8 loading envelopes 12 input tray 21 manual feed slots 27 small media 23 locally shared networks Mac OS 53 Windows 49, 52 M Mac OS administrator tools 34 canceling print jobs 26 custom-sized media, printing on 32 duplexing 31 HP Printer Network Printer Setup Utility 44 HP Printer Utility 2, 39 installing software 53 manual feed slots, printing with 27 operating systems supported 115 settings, changing 25...
User's Guide
Page 145
... supported 13 media types supported 17 printing with 27 recycling 131 regulatory information 123 regulatory model number 127 release notes 2 removing printer software 55 replacing ink cartridges 58 printheads 66 printheads, troubleshooting 77 resetting printer 75 resolution 119 Resume button and light 6, 105 returning product under warranty 104 S security administrator tools available 34 settings 36, 37 settings, changing 25 setup poster 2 sharing printer Mac OS 53 Windows 49 size, printer 112 sizes, media cards 16 custom 13 envelopes 15 loading small 23 supported 13 skew Test Paper Skew page...
... supported 13 media types supported 17 printing with 27 recycling 131 regulatory information 123 regulatory model number 127 release notes 2 removing printer software 55 replacing ink cartridges 58 printheads 66 printheads, troubleshooting 77 resetting printer 75 resolution 119 Resume button and light 6, 105 returning product under warranty 104 S security administrator tools available 34 settings 36, 37 settings, changing 25 setup poster 2 sharing printer Mac OS 53 Windows 49 size, printer 112 sizes, media cards 16 custom 13 envelopes 15 loading small 23 supported 13 skew Test Paper Skew page...
