Getting Started Guide
Page 6
NOTE: Always check for updates on support.dell.com and read the updates first because they often supersede information in other documents. •...system, software, and/or documentation. Warranty information may be found on the CDs that came with your system or on support.dell.com. • CDs included with your system provide documentation and tools for Intel x86 • SUSE® LINUX Enterprise .... • Four front-panel system diagnostic LEDs for any components you purchased separately provides information to troubleshoot the system and install or replace system components.
NOTE: Always check for updates on support.dell.com and read the updates first because they often supersede information in other documents. •...system, software, and/or documentation. Warranty information may be found on the CDs that came with your system or on support.dell.com. • CDs included with your system provide documentation and tools for Intel x86 • SUSE® LINUX Enterprise .... • Four front-panel system diagnostic LEDs for any components you purchased separately provides information to troubleshoot the system and install or replace system components.
Hardware Owner's Manual
Page 5
... the System Board 78 4 Troubleshooting Your System 79 Safety First-For You and Your System 79 Start-Up Routine 79 Checking the Equipment 79 Troubleshooting IRQ Assignment Conflicts 80 Troubleshooting External Connections 80 Troubleshooting the Video Subsystem 81 Troubleshooting the Keyboard 81 Troubleshooting the Mouse 81 Troubleshooting Basic I/O Problems 82 Troubleshooting a Serial Port 82 Troubleshooting a USB Device 82 Contents...
... the System Board 78 4 Troubleshooting Your System 79 Safety First-For You and Your System 79 Start-Up Routine 79 Checking the Equipment 79 Troubleshooting IRQ Assignment Conflicts 80 Troubleshooting External Connections 80 Troubleshooting the Video Subsystem 81 Troubleshooting the Keyboard 81 Troubleshooting the Mouse 81 Troubleshooting Basic I/O Problems 82 Troubleshooting a Serial Port 82 Troubleshooting a USB Device 82 Contents...
Hardware Owner's Manual
Page 6
... Troubleshooting a Damaged System 84 Troubleshooting the System Battery 85 Troubleshooting Power Supply 86 Troubleshooting System Cooling Problems 86 Troubleshooting a Fan 87 Troubleshooting System Memory 87 Troubleshooting a Diskette Drive 89 Troubleshooting an Optical Drive 90 Troubleshooting an IDE Tape Drive 91 Troubleshooting a Hard Drive 91 Troubleshooting a SAS RAID Controller 92 Troubleshooting Expansion Cards 93 Troubleshooting the Microprocessor 95 5 Running the System Diagnostics 97 Using Dell PowerEdge...
... Troubleshooting a Damaged System 84 Troubleshooting the System Battery 85 Troubleshooting Power Supply 86 Troubleshooting System Cooling Problems 86 Troubleshooting a Fan 87 Troubleshooting System Memory 87 Troubleshooting a Diskette Drive 89 Troubleshooting an Optical Drive 90 Troubleshooting an IDE Tape Drive 91 Troubleshooting a Hard Drive 91 Troubleshooting a SAS RAID Controller 92 Troubleshooting Expansion Cards 93 Troubleshooting the Microprocessor 95 5 Running the System Diagnostics 97 Using Dell PowerEdge...
Hardware Owner's Manual
Page 12
... button 7 power light 8 network link light The power button controls the DC power supply output to assist in a low power state. The system is in troubleshooting system problems. See "Diagnostic Lights" on page 15. The system is powering up. • If the hard drive indicator is off . No light - The system...
... button 7 power light 8 network link light The power button controls the DC power supply output to assist in a low power state. The system is in troubleshooting system problems. See "Diagnostic Lights" on page 15. The system is powering up. • If the hard drive indicator is off . No light - The system...
Hardware Owner's Manual
Page 15
... completes POST, all diagnostic lights will be set to the proper voltage according to the operating system. Possible processor failure. Table 1-5. Possible expansion card See "Troubleshooting Expansion Cards" on page 95. Power Supply Indicators The voltage selection switch on the back panel of two primary voltage inputs. Diagnostic Lights The four... causes and possible corrective actions associated with these codes. A highlighted circle indicates the light is off condition or a outlet and press the power button. See "Troubleshooting System Memory" on page 87.
... completes POST, all diagnostic lights will be set to the proper voltage according to the operating system. Possible processor failure. Table 1-5. Possible expansion card See "Troubleshooting Expansion Cards" on page 95. Power Supply Indicators The voltage selection switch on the back panel of two primary voltage inputs. Diagnostic Lights The four... causes and possible corrective actions associated with these codes. A highlighted circle indicates the light is off condition or a outlet and press the power button. See "Troubleshooting System Memory" on page 87.
Hardware Owner's Manual
Page 16
... Assignment configuration error. If the problem persists, see "Getting Help" on page 79 for each message. See "Troubleshooting a USB Device" on page 107. Table 1-6 lists the system messages that the diskette drive, optical drive, and hard drives are properly connected. System Messages ...the application that the diskette drive and hard drive are properly connected. See "Hard Drives" on page 51 or "Diskette Drive" on page 87. See "Troubleshooting System Memory" on page 44 for an explanation of a possible problem with the system. System board failure. page 87.
... Assignment configuration error. If the problem persists, see "Getting Help" on page 79 for each message. See "Troubleshooting a USB Device" on page 107. Table 1-6 lists the system messages that the diskette drive, optical drive, and hard drives are properly connected. System Messages ...the application that the diskette drive and hard drive are properly connected. See "Hard Drives" on page 51 or "Diskette Drive" on page 87. See "Troubleshooting System Memory" on page 44 for an explanation of a possible problem with the system. System board failure. page 87.
Hardware Owner's Manual
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...switch, see "Getting Help" on page 86. / prompt even if Keyboard Errors Report option is not detected during See "Troubleshooting System Cooling POST. See your Product Information Guide for installation instructions. System Messages Message Causes Corrective Actions A filename cannot contain ...any of the following characters Do not use these characters in the System Setup program. Alert! See "Troubleshooting correctly. CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside ...
...switch, see "Getting Help" on page 86. / prompt even if Keyboard Errors Report option is not detected during See "Troubleshooting System Cooling POST. See your Product Information Guide for installation instructions. System Messages Message Causes Corrective Actions A filename cannot contain ...any of the following characters Do not use these characters in the System Setup program. Alert! See "Troubleshooting correctly. CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside ...
Hardware Owner's Manual
Page 18
... Setup program is blocking the airflow vents and that nothing is properly installed. See "Troubleshooting System Cooling Problems" on page 86 and "Microprocessor" on page 86. Use only Dell supported processors. After the operating system is installed, enter the System Setup program and... set to 256MB. See "Troubleshooting System Cooling Problems" on page 62. Alert! Alert! See "Troubleshooting Expansion Cards" on page 62. 18 About...
... Setup program is blocking the airflow vents and that nothing is properly installed. See "Troubleshooting System Cooling Problems" on page 86 and "Microprocessor" on page 86. Use only Dell supported processors. After the operating system is installed, enter the System Setup program and... set to 256MB. See "Troubleshooting System Cooling Problems" on page 62. Alert! Alert! See "Troubleshooting Expansion Cards" on page 62. 18 About...
Hardware Owner's Manual
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... Device DIMM_Y One or more memory modules might be improperly seated or faulty, or the system board may be removed. See "Troubleshooting Expansion Cards" on page 27. See "Microprocessor" on -board devices. Also, ensure that the processor heat sink is blocking...62. Table 1-6. System Messages (continued) Message Causes Corrective Actions Alert! Uncorrectable Memory Error Previously Detected... See "Troubleshooting a Hard Drive" on page 87. See "Troubleshooting System Memory" on page 91. Previous Shutdown Due to configure an expansion expansion card, the card can be...
... Device DIMM_Y One or more memory modules might be improperly seated or faulty, or the system board may be removed. See "Troubleshooting Expansion Cards" on page 27. See "Microprocessor" on -board devices. Also, ensure that the processor heat sink is blocking...62. Table 1-6. System Messages (continued) Message Causes Corrective Actions Alert! Uncorrectable Memory Error Previously Detected... See "Troubleshooting a Hard Drive" on page 87. See "Troubleshooting System Memory" on page 91. Previous Shutdown Due to configure an expansion expansion card, the card can be...
Hardware Owner's Manual
Page 20
... diskette-drive indicator turns on, cable might be loose. Decreasing available memory One or more memory modules might be loose or the system See "Troubleshooting a Diskette Drive" configuration information might be faulty or improperly seated. Diskette drive 0 seek failure A cable might not on page 107. 20 ... drive Error auto-sensing secondary slave hard disk drive Floppy diskette seek failure A diskette drive is not connected but See "Troubleshooting a Diskette Drive" is enabled in the drive. For the operating system, run the appropriate utility to the open position. See...
... diskette-drive indicator turns on, cable might be loose. Decreasing available memory One or more memory modules might be loose or the system See "Troubleshooting a Diskette Drive" configuration information might be faulty or improperly seated. Diskette drive 0 seek failure A cable might not on page 107. 20 ... drive Error auto-sensing secondary slave hard disk drive Floppy diskette seek failure A diskette drive is not connected but See "Troubleshooting a Diskette Drive" is enabled in the drive. For the operating system, run the appropriate utility to the open position. See...
Hardware Owner's Manual
Page 21
...(or Parallel) ATA, SATA(or PATA-)n NOTE: x is the drive number (0-6) and n is usually followed by specific information. information. See "Troubleshooting System Memory" on page 91. Turn off the system, wait 30 seconds, restart the system, and then try to boot Insert a bootable diskette ... value expecting value A memory module might be faulty or improperly seated. If the error message appears again, see "Troubleshooting a Hard Drive" on page 97. Also, see "Troubleshooting a Hard Drive" on page 87. About Your System 21 See "Running the System Diagnostics" on page 27. ...
...(or Parallel) ATA, SATA(or PATA-)n NOTE: x is the drive number (0-6) and n is usually followed by specific information. information. See "Troubleshooting System Memory" on page 91. Turn off the system, wait 30 seconds, restart the system, and then try to boot Insert a bootable diskette ... value expecting value A memory module might be faulty or improperly seated. If the error message appears again, see "Troubleshooting a Hard Drive" on page 97. Also, see "Troubleshooting a Hard Drive" on page 87. About Your System 21 See "Running the System Diagnostics" on page 27. ...
Hardware Owner's Manual
Page 22
.... If the error message the system configuration information appears again, see "Getting Help" on page 83. If the in the drive. See "Troubleshooting System Memory" on page 87. Memory type or speed is in the system. Reinstall the memory modules and, if necessary, replace them. ensure... connected, and the hard drive is your boot device, ensure that a bootable disk is not supported on page 87. Table 1-6. See "Troubleshooting System Memory" on this system. Memory odd/even logic failure at address, read value expecting value Memory write/read failure at address, read ...
.... If the error message the system configuration information appears again, see "Getting Help" on page 83. If the in the drive. See "Troubleshooting System Memory" on page 87. Memory type or speed is in the system. Reinstall the memory modules and, if necessary, replace them. ensure... connected, and the hard drive is your boot device, ensure that a bootable disk is not supported on page 87. Table 1-6. See "Troubleshooting System Memory" on this system. Memory odd/even logic failure at address, read value expecting value Memory write/read failure at address, read ...
Hardware Owner's Manual
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...boot Insert a diskette that has a bootable from a diskette that you want to use . If the message continues to use first See "Troubleshooting System Memory" on page 87. See your operating system documentation for the hard drive. bootable operating system installed on page 91. If so..., try again. If the problem persists, see "Troubleshooting a Diskette Drive" on page 89 or "Troubleshooting a Hard Drive" on it . "Running the System Diagnostics" on page 27. Replace the diskette with one that you ...
...boot Insert a diskette that has a bootable from a diskette that you want to use . If the message continues to use first See "Troubleshooting System Memory" on page 87. See your operating system documentation for the hard drive. bootable operating system installed on page 91. If so..., try again. If the problem persists, see "Troubleshooting a Diskette Drive" on page 89 or "Troubleshooting a Hard Drive" on it . "Running the System Diagnostics" on page 27. Replace the diskette with one that you ...
Hardware Owner's Manual
Page 24
... particular sector on the disk, or the requested sector is defective. Reset failed The disk reset operation failed. Sector not found See "Troubleshooting a Hard Drive" on the disk. "Running the System Diagnostics" on page 79. If memory has been added or removed, this ...system diagnostics. Shutdown failure A chip on page 91. The file being copied is improperly configured. See "Troubleshooting a USB Device" on page 87. See malfunctioning. See "Troubleshooting System Memory" on page 82. Plug and play configuration error An attached device is too large for the ...
... particular sector on the disk, or the requested sector is defective. Reset failed The disk reset operation failed. Sector not found See "Troubleshooting a Hard Drive" on the disk. "Running the System Diagnostics" on page 79. If memory has been added or removed, this ...system diagnostics. Shutdown failure A chip on page 91. The file being copied is improperly configured. See "Troubleshooting a USB Device" on page 87. See malfunctioning. See "Troubleshooting System Memory" on page 82. Plug and play configuration error An attached device is too large for the ...
Hardware Owner's Manual
Page 25
...Unexpected interrupt in the System Enter the System Setup program and Setup program does not match the correct the Date and Time options. See "Troubleshooting the System Battery" on page 91. See "Running the System Diagnostics" on page 27. Warning Messages A warning message alerts you to ...a possible problem and prompts you to respond by either the application or the operating system. For more information, see "Troubleshooting the System Battery" on page 97. Table 1-6. "Using the System Setup Program" on page 97. About Your System 25 The time ...
...Unexpected interrupt in the System Enter the System Setup program and Setup program does not match the correct the Date and Time options. See "Troubleshooting the System Battery" on page 91. See "Running the System Diagnostics" on page 27. Warning Messages A warning message alerts you to ...a possible problem and prompts you to respond by either the application or the operating system. For more information, see "Troubleshooting the System Battery" on page 97. Table 1-6. "Using the System Setup Program" on page 97. About Your System 25 The time ...
Hardware Owner's Manual
Page 67
... the manufacturer. NOTICE: If you use a blunt, nonconductive object to depress the tab next to the battery, be careful not to replace the battery, see "Troubleshooting the System Battery" on page 85. Installing System Components 67 Replacing the Cooling Fans 1 Align the securing tabs on the replacement fan with the mounting...
... the manufacturer. NOTICE: If you use a blunt, nonconductive object to depress the tab next to the battery, be careful not to replace the battery, see "Troubleshooting the System Battery" on page 85. Installing System Components 67 Replacing the Cooling Fans 1 Align the securing tabs on the replacement fan with the mounting...
Hardware Owner's Manual
Page 68
... confirm that is no longer displayed on the System Setup screens, and then exit the System Setup program. 7 To test the newly installed battery, see "Troubleshooting the System Battery" on page 85. 8 After an hour, reconnect the system to release the battery, then lift the battery out of the old battery...
... confirm that is no longer displayed on the System Setup screens, and then exit the System Setup program. 7 To test the newly installed battery, see "Troubleshooting the System Battery" on page 85. 8 After an hour, reconnect the system to release the battery, then lift the battery out of the old battery...
Hardware Owner's Manual
Page 79
...service the system except as the monitor, keyboard, or mouse. Before you must remove the system cover and work inside the system. Troubleshooting Your System Safety First-For You and Your System To perform certain procedures in this guide and elsewhere in your Product Information Guide ...about safety precautions, working inside the computer and protecting against electrostatic discharge. An error message displayed on page 91. See "Troubleshooting a Hard Drive" on the monitor. While working inside the system, do not attempt to remove the system cover and access any procedure...
...service the system except as the monitor, keyboard, or mouse. Before you must remove the system cover and work inside the system. Troubleshooting Your System Safety First-For You and Your System To perform certain procedures in this guide and elsewhere in your Product Information Guide ...about safety precautions, working inside the computer and protecting against electrostatic discharge. An error message displayed on page 91. See "Troubleshooting a Hard Drive" on the monitor. While working inside the system, do not attempt to remove the system cover and access any procedure...
Hardware Owner's Manual
Page 80
...drive (optional) controller Real-time clock ACPI functions (used for power management) Available Available Math coprocessor IDE CD drive controller Available Troubleshooting External Connections Loose or improperly connected cables are the most likely source of conflict, see the documentation for each PCI device for ...the back-panel connectors on your system. 80 Troubleshooting Your System To avoid this type of problems for the system, monitor, and other peripherals (such as a printer, keyboard, mouse,...
...drive (optional) controller Real-time clock ACPI functions (used for power management) Available Available Math coprocessor IDE CD drive controller Available Troubleshooting External Connections Loose or improperly connected cables are the most likely source of conflict, see the documentation for each PCI device for ...the back-panel connectors on your system. 80 Troubleshooting Your System To avoid this type of problems for the system, monitor, and other peripherals (such as a printer, keyboard, mouse,...
Hardware Owner's Manual
Page 81
... successfully, the problem is resolved, replace the faulty keyboard. If the problem is not related to video hardware. See "Using Dell PowerEdge Diagnostics" on page 107. 4 Run the appropriate online diagnostic test. Troubleshooting Your System 81 Action 1 Check the system and power connections to the next step. If the problem is not functioning...
... successfully, the problem is resolved, replace the faulty keyboard. If the problem is not related to video hardware. See "Using Dell PowerEdge Diagnostics" on page 107. 4 Run the appropriate online diagnostic test. Troubleshooting Your System 81 Action 1 Check the system and power connections to the next step. If the problem is not functioning...