Getting Started Guide
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... a separate document. • The Hardware Owner's Manual provides information about specific features, see "Technical Specifications" on support.dell.com and read the updates first because they often supersede information in other documents. • Release notes or readme files...necessary), configure, and use the operating system software. • Documentation for any components you purchased separately provides information to troubleshoot the system and install or replace system components. Supported Operating Systems Your system supports the following operating systems: • Microsoft...
... a separate document. • The Hardware Owner's Manual provides information about specific features, see "Technical Specifications" on support.dell.com and read the updates first because they often supersede information in other documents. • Release notes or readme files...necessary), configure, and use the operating system software. • Documentation for any components you purchased separately provides information to troubleshoot the system and install or replace system components. Supported Operating Systems Your system supports the following operating systems: • Microsoft...
Hardware Owner's Manual
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... the System Board 78 4 Troubleshooting Your System 79 Safety First-For You and Your System 79 Start-Up Routine 79 Checking the Equipment 79 Troubleshooting IRQ Assignment Conflicts 80 Troubleshooting External Connections 80 Troubleshooting the Video Subsystem 81 Troubleshooting the Keyboard 81 Troubleshooting the Mouse 81 Troubleshooting Basic I/O Problems 82 Troubleshooting a Serial Port 82 Troubleshooting a USB Device 82 Contents...
... the System Board 78 4 Troubleshooting Your System 79 Safety First-For You and Your System 79 Start-Up Routine 79 Checking the Equipment 79 Troubleshooting IRQ Assignment Conflicts 80 Troubleshooting External Connections 80 Troubleshooting the Video Subsystem 81 Troubleshooting the Keyboard 81 Troubleshooting the Mouse 81 Troubleshooting Basic I/O Problems 82 Troubleshooting a Serial Port 82 Troubleshooting a USB Device 82 Contents...
Hardware Owner's Manual
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... Troubleshooting a Damaged System 84 Troubleshooting the System Battery 85 Troubleshooting Power Supply 86 Troubleshooting System Cooling Problems 86 Troubleshooting a Fan 87 Troubleshooting System Memory 87 Troubleshooting a Diskette Drive 89 Troubleshooting an Optical Drive 90 Troubleshooting an IDE Tape Drive 91 Troubleshooting a Hard Drive 91 Troubleshooting a SAS RAID Controller 92 Troubleshooting Expansion Cards 93 Troubleshooting the Microprocessor 95 5 Running the System Diagnostics 97 Using Dell PowerEdge...
... Troubleshooting a Damaged System 84 Troubleshooting the System Battery 85 Troubleshooting Power Supply 86 Troubleshooting System Cooling Problems 86 Troubleshooting a Fan 87 Troubleshooting System Memory 87 Troubleshooting a Diskette Drive 89 Troubleshooting an Optical Drive 90 Troubleshooting an IDE Tape Drive 91 Troubleshooting a Hard Drive 91 Troubleshooting a SAS RAID Controller 92 Troubleshooting Expansion Cards 93 Troubleshooting the Microprocessor 95 5 Running the System Diagnostics 97 Using Dell PowerEdge...
Hardware Owner's Manual
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... is probably good. Blinking green - Steady amber - The power supply is off , the power supply may need to see if the specific problem is in troubleshooting system problems. See "Diagnostic Lights" on . Check the diagnostic indicators to be replaced. • If the hard drive indicator is faulty. Table 1-2. If the system...
... is probably good. Blinking green - Steady amber - The power supply is off , the power supply may need to see if the specific problem is in troubleshooting system problems. See "Diagnostic Lights" on . Check the diagnostic indicators to be replaced. • If the hard drive indicator is faulty. Table 1-2. If the system...
Hardware Owner's Manual
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... circle indicates the light is off condition or a outlet and press the power button. possible pre-BIOS failure has occurred. See "Troubleshooting System Memory" on page 95. Table 1-4. page 93. The diagnostic lights are not lit after the system successfully boots to : 110...in your power source is in a Plug the computer into a working electrical normal off . See "Troubleshooting the Microprocessor" on page 87. Possible expansion card See "Troubleshooting Expansion Cards" on the system front panel display error codes during system startup. Voltage Selection Switch If your...
... circle indicates the light is off condition or a outlet and press the power button. possible pre-BIOS failure has occurred. See "Troubleshooting System Memory" on page 95. Table 1-4. page 93. The diagnostic lights are not lit after the system successfully boots to : 110...in your power source is in a Plug the computer into a working electrical normal off . See "Troubleshooting the Microprocessor" on page 87. Possible expansion card See "Troubleshooting Expansion Cards" on the system front panel display error codes during system startup. Voltage Selection Switch If your...
Hardware Owner's Manual
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...Ensure that the diskette drive and hard drive are properly connected. System Messages System messages appear on page 82. Other failure. See "Troubleshooting a USB Device" on the screen to notify you receive a system message that is running when the message appears or the operating ... can occur and the probable cause and corrective action for an explanation of a possible problem with the system. page 87. See "Troubleshooting System Memory" on page 107. Diagnostic Indicator Codes (continued) Code Causes Possible video failure. Table 1-6 lists the system messages that ...
...Ensure that the diskette drive and hard drive are properly connected. System Messages System messages appear on page 82. Other failure. See "Troubleshooting a USB Device" on the screen to notify you receive a system message that is running when the message appears or the operating ... can occur and the probable cause and corrective action for an explanation of a possible problem with the system. page 87. See "Troubleshooting System Memory" on page 107. Diagnostic Indicator Codes (continued) Code Causes Possible video failure. Table 1-6 lists the system messages that ...
Hardware Owner's Manual
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...program. Alert! Previous reboot was previously removed. Alert! Unable to initialize all installed memory One or more memory modules might See "Troubleshooting System Memory" be faulty or improperly seated. To reset the chassis intrusion switch, see "Getting Help" on page 86. / ...107. Information only. Alert! Chipset heat sink not detected. Table 1-6. Alert! System battery voltage is not detected during See "Troubleshooting System Cooling POST. The system was not found The application that the processor cooling fan is the fan assembly is not installed ...
...program. Alert! Previous reboot was previously removed. Alert! Unable to initialize all installed memory One or more memory modules might See "Troubleshooting System Memory" be faulty or improperly seated. To reset the chassis intrusion switch, see "Getting Help" on page 86. / ...107. Information only. Alert! Chipset heat sink not detected. Table 1-6. Alert! System battery voltage is not detected during See "Troubleshooting System Cooling POST. The system was not found The application that the processor cooling fan is the fan assembly is not installed ...
Hardware Owner's Manual
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...installation with more than 2 GB of available memory to Off. The system failed to configure a PCIe expansion card. See "Troubleshooting Expansion Cards" on page 86. Ensure that nothing is installed, enter the System Setup program and set to 256MB. Alert! .... OS Install Mode enabled. Previous fan failure. Ensure that the processor cooling shroud is not installed correctly. Use only Dell supported processors. This limits the amount of system memory. Incompatible processor detected. Previous Processor Thermal Failure Causes Corrective Actions The...
...installation with more than 2 GB of available memory to Off. The system failed to configure a PCIe expansion card. See "Troubleshooting Expansion Cards" on page 86. Ensure that nothing is installed, enter the System Setup program and set to 256MB. Alert! .... OS Install Mode enabled. Previous fan failure. Ensure that the processor cooling shroud is not installed correctly. Use only Dell supported processors. This limits the amount of system memory. Incompatible processor detected. Previous Processor Thermal Failure Causes Corrective Actions The...
Hardware Owner's Manual
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... the device. About Your System 19 Ensure that nothing is blocking the airflow vents and that the processor heat sink is properly installed. See "Troubleshooting System Memory" on page 62. bb/dd/f: Error allocating IRQ for PCI Device bb/dd/f: Error allocating I/O BAR for PCI Device bb/dd.../f: Error allocating PMem BAR for PCI Device NOTE: bb is the bus number, dd is the device number, and f is defective. See "Troubleshooting Expansion Cards" on page 107. Address XXXXXXXXH, Device DIMM_Y One or more memory modules might be improperly seated or faulty, or the system board...
... the device. About Your System 19 Ensure that nothing is blocking the airflow vents and that the processor heat sink is properly installed. See "Troubleshooting System Memory" on page 62. bb/dd/f: Error allocating IRQ for PCI Device bb/dd/f: Error allocating I/O BAR for PCI Device bb/dd.../f: Error allocating PMem BAR for PCI Device NOTE: bb is the bus number, dd is the device number, and f is defective. See "Troubleshooting Expansion Cards" on page 107. Address XXXXXXXXH, Device DIMM_Y One or more memory modules might be improperly seated or faulty, or the system board...
Hardware Owner's Manual
Page 20
...open position. Reinstall the memory modules and, if necessary, replace them. Error auto-sensing primary master hard disk drive See "Troubleshooting a Hard Drive" on page 107. 20 About Your System Decreasing available memory One or more memory modules might be faulty or ...secondary master hard disk drive Error auto-sensing secondary slave hard disk drive Floppy diskette seek failure A diskette drive is not connected but See "Troubleshooting a Diskette Drive" is write-protected. on page 89. Diskette drive 0 seek failure A cable might not on page 89. Table 1-6....
...open position. Reinstall the memory modules and, if necessary, replace them. Error auto-sensing primary master hard disk drive See "Troubleshooting a Hard Drive" on page 107. 20 About Your System Decreasing available memory One or more memory modules might be faulty or ...secondary master hard disk drive Error auto-sensing secondary slave hard disk drive Floppy diskette seek failure A diskette drive is not connected but See "Troubleshooting a Diskette Drive" is write-protected. on page 89. Diskette drive 0 seek failure A cable might not on page 89. Table 1-6....
Hardware Owner's Manual
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...Using the System Setup Program" on page 87. Hard-disk configuration error Hard-disk controller failure The hard drive failed initialization. See "Troubleshooting the Keyboard" on page 91. Hard-disk drive failure Drive x not found: Serial (or Parallel) ATA, SATA(or PATA-)n...media The operating system is unable to resolve the problem. Also, see the software documentation for additional troubleshooting suggestions. If the error message appears again, see "Troubleshooting a Hard Drive" on page 81. See "Running the System Diagnostics" on page 81. Invalid ...
...Using the System Setup Program" on page 87. Hard-disk configuration error Hard-disk controller failure The hard drive failed initialization. See "Troubleshooting the Keyboard" on page 91. Hard-disk drive failure Drive x not found: Serial (or Parallel) ATA, SATA(or PATA-)n...media The operating system is unable to resolve the problem. Also, see the software documentation for additional troubleshooting suggestions. If the error message appears again, see "Troubleshooting a Hard Drive" on page 81. See "Running the System Diagnostics" on page 81. Invalid ...
Hardware Owner's Manual
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... Memory" on page 107. problem persists, see "Troubleshooting does not match the memory installed System Memory" on page 83. No boot device available The system cannot find the diskette or If the diskette ..., replace them. If the error message the system configuration information appears again, see "Getting Help" on page 87. See "Troubleshooting a NIC" on page 87. If the in Restart the system. See "Troubleshooting System Memory" on page 87. ensure that the hard drive is installed, the interface cable is properly connected, and the...
... Memory" on page 107. problem persists, see "Troubleshooting does not match the memory installed System Memory" on page 83. No boot device available The system cannot find the diskette or If the diskette ..., replace them. If the error message the system configuration information appears again, see "Getting Help" on page 87. See "Troubleshooting a NIC" on page 87. If the in Restart the system. See "Troubleshooting System Memory" on page 87. ensure that the hard drive is installed, the interface cable is properly connected, and the...
Hardware Owner's Manual
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...If the problem persists, see "Getting Help" on page 91. About Your System 23 If the problem persists, see "Troubleshooting a Diskette Drive" on page 89 or "Troubleshooting a Hard Drive" on page 107. Table 1-6. Mixing ECC and non-ECC DIMMs is trying to restore system resources. Close...system disk or disk error Not a boot diskette Not enough memory or resources. Close some cases, you want to use first See "Troubleshooting System Memory" on page 87. A chip on this platform Causes Corrective Actions The system configuration information Enter the System Setup program and...
...If the problem persists, see "Getting Help" on page 91. About Your System 23 If the problem persists, see "Troubleshooting a Diskette Drive" on page 89 or "Troubleshooting a Hard Drive" on page 107. Table 1-6. Mixing ECC and non-ECC DIMMs is trying to restore system resources. Close...system disk or disk error Not a boot diskette Not enough memory or resources. Close some cases, you want to use first See "Troubleshooting System Memory" on page 87. A chip on this platform Causes Corrective Actions The system configuration information Enter the System Setup program and...
Hardware Owner's Manual
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...read from the diskette or hard drive, the system could not find a particular sector on page 87. Sector not found See "Troubleshooting a Hard Drive" on the back of system memory has changed Memory has been added or removed, or a memory module may be ignored...defective. "Running the System Diagnostics" on page 79. If memory has been added or removed, this message is not properly connected. See "Troubleshooting Your System" on page 97. Reset failed The disk reset operation failed. System Messages (continued) Message Causes Corrective Actions Operating system not ...
...read from the diskette or hard drive, the system could not find a particular sector on page 87. Sector not found See "Troubleshooting a Hard Drive" on the back of system memory has changed Memory has been added or removed, or a memory module may be ignored...defective. "Running the System Diagnostics" on page 79. If memory has been added or removed, this message is not properly connected. See "Troubleshooting Your System" on page 97. Reset failed The disk reset operation failed. System Messages (continued) Message Causes Corrective Actions Operating system not ...
Hardware Owner's Manual
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... page 97. Warning messages usually interrupt the task and require you may lose all data on page 27. For more information, see "Troubleshooting the System Battery" on selected drive :\ is not ready. Table 1-6. See "Running the System Diagnostics" on page 97. Causes Corrective.... The time or date stored in protected mode Write fault Write fault on page 85. The operating system cannot write to See "Troubleshooting a Diskette Drive" the diskette drive or hard drive. "Using the System Setup Program" on the diskette. See malfunctioning. Insert a...
... page 97. Warning messages usually interrupt the task and require you may lose all data on page 27. For more information, see "Troubleshooting the System Battery" on selected drive :\ is not ready. Table 1-6. See "Running the System Diagnostics" on page 97. Causes Corrective.... The time or date stored in protected mode Write fault Write fault on page 85. The operating system cannot write to See "Troubleshooting a Diskette Drive" the diskette drive or hard drive. "Using the System Setup Program" on the diskette. See malfunctioning. Insert a...
Hardware Owner's Manual
Page 67
... disconnect the system from the electrical outlet. In this case, you replaced the larger processor cooling fan, replace the heat sink and shroud assembly (see "Troubleshooting the System Battery" on page 62). 4 Reconnect the fan power cable to touch the system board with the mounting holes in the system chassis. 2 Slide...
... disconnect the system from the electrical outlet. In this case, you replaced the larger processor cooling fan, replace the heat sink and shroud assembly (see "Troubleshooting the System Battery" on page 62). 4 Reconnect the fan power cable to touch the system board with the mounting holes in the system chassis. 2 Slide...
Hardware Owner's Manual
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... System Setup program to release the battery, then lift the battery out of the old battery. If the time and date are still incorrect, see "Troubleshooting the System Battery" on page 85. 8 After an hour, reconnect the system to enter the correct time and date. 6 Re-enter any system configuration information...
... System Setup program to release the battery, then lift the battery out of the old battery. If the time and date are still incorrect, see "Troubleshooting the System Battery" on page 85. 8 After an hour, reconnect the system to enter the correct time and date. 6 Re-enter any system configuration information...
Hardware Owner's Manual
Page 79
... keyboard, or mouse. The monitor's power indicator. The keyboard indicators. The hard-drive activity indicator. See "Troubleshooting a Diskette Drive" on page 90. Table 4-1. See "Troubleshooting an Optical Drive" on page 89. The CD drive activity indicator. Action See "Diagnostic Lights" on page ...81. See "Troubleshooting the Video Subsystem" on page 15. See "Troubleshooting a Hard Drive" on page 16. The diskette drive activity indicator. See "System Messages" on page 91....
... keyboard, or mouse. The monitor's power indicator. The keyboard indicators. The hard-drive activity indicator. See "Troubleshooting a Diskette Drive" on page 90. Table 4-1. See "Troubleshooting an Optical Drive" on page 89. The CD drive activity indicator. Action See "Diagnostic Lights" on page ...81. See "Troubleshooting the Video Subsystem" on page 15. See "Troubleshooting a Hard Drive" on page 16. The diskette drive activity indicator. See "System Messages" on page 91....
Hardware Owner's Manual
Page 80
Troubleshooting IRQ Assignment Conflicts Most PCI devices can share an IRQ with another device, but they cannot use an IRQ ...drive (optional) controller Real-time clock ACPI functions (used for power management) Available Available Math coprocessor IDE CD drive controller Available Troubleshooting External Connections Loose or improperly connected cables are the most likely source of conflict, see the documentation for each PCI device for specific... 4-2 lists the IRQ assignments. To avoid this type of problems for the back-panel connectors on your system. 80 Troubleshooting Your System
Troubleshooting IRQ Assignment Conflicts Most PCI devices can share an IRQ with another device, but they cannot use an IRQ ...drive (optional) controller Real-time clock ACPI functions (used for power management) Available Available Math coprocessor IDE CD drive controller Available Troubleshooting External Connections Loose or improperly connected cables are the most likely source of conflict, see the documentation for each PCI device for specific... 4-2 lists the IRQ assignments. To avoid this type of problems for the back-panel connectors on your system. 80 Troubleshooting Your System
Hardware Owner's Manual
Page 81
..." on page 97. If the problem is not functioning properly. See "Using Dell PowerEdge Diagnostics" on page 97. If the tests run successfully, the problem is not related to the monitor. 2 Run the appropriate online diagnostic test...Help" on page 107. If the test fails, continue to the next step. Troubleshooting Your System 81 If the problem is not functioning properly. See "Using Dell PowerEdge Diagnostics" on page 97. Action 1 Run the appropriate online diagnostic test. Troubleshooting the Keyboard Problem • System message indicates a problem with the mouse. ...
..." on page 97. If the problem is not functioning properly. See "Using Dell PowerEdge Diagnostics" on page 97. If the tests run successfully, the problem is not related to the monitor. 2 Run the appropriate online diagnostic test...Help" on page 107. If the test fails, continue to the next step. Troubleshooting Your System 81 If the problem is not functioning properly. See "Using Dell PowerEdge Diagnostics" on page 97. Action 1 Run the appropriate online diagnostic test. Troubleshooting the Keyboard Problem • System message indicates a problem with the mouse. ...